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Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)
Hotel East 21 Tokyo (Okura Hotels & Resorts)

Removed from saved list

8.5

Excellent

3,043 reviews

3,043 reviews

Housekeeping63
View34
Breakfast10

It was a Wonderful hotel.

Hazel
- Feb 24, 2022
See map

7.7

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Tokyo Skytree 3.9 km
Ginza 4.3 km
Asakusa 4.5 km
Sensoji Temple 4.7 km
Ueno Park 5.8 km
Tokyo Tower 6.5 km
Shinjuku Gyoen National Garden 9.6 km
Meiji Jingu 10.4 km
Shibuya Crossing 10.4 km
Tokyo Metropolitan Government Building observation room 11.2 km
Nearby landmarks
Sendai Horikawa Park 300 m
Yokojitsuken River Shinsui Park 590 m
Kiba Park 600 m
Toyocho Subway Station 630 m
Pentecostal Missionary Church of Christ (4th Watch) 650 m
Museum of Contemporary Art, Tokyo 800 m
Fukagawa Edo Museum 900 m
Kiba Subway Station 940 m
Susaki Shrine 950 m
Rinzo Mamiya Tomb 1.1 km

Hotel East 21 Tokyo (Okura Hotels & Resorts)

6-3-3 Toyo, Koto-Ku, Koto, Tokyo, Japan, 135-0016 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Koto part of Tokyo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

610 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.7
Location rating7.7
Nearest airportHaneda Airport (HND)
Distance to airport14.3 km

Rooms available at Hotel East 21 Tokyo (Okura Hotels & Resorts)

Excellent
Room comfort & quality

8.3

Standard Single Non-Smoking
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Deluxe Double Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Deluxe Family Room - Skytree View - Non-Smoking (4 Adult)
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Standard Twin Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Japanese Style Room for 2 People - Non-Smoking
...
  • Room size: 54 m²/581 ft²
  • City view
  • 2 futons
Enter dates to see prices
Superior Twin Room with Extra Bed - Non-Smoking
...
  • Room size: 31 m²/334 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Japanese Style Room for 3 People - Non-Smoking
...
  • Room size: 54 m²/581 ft²
  • City view
  • 3 futons
Enter dates to see prices
Standard Single Room - Non-Smoking, Check-In After 9:00 PM, Check-Out Before 11:00 AM
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Small Double Bed Non-Smoking
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Standard Double Non-Smoking For 2 People
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

Does Hotel East 21 Tokyo (Okura Hotels & Resorts) have a hot tub?

Hotel East 21 Tokyo (Okura Hotels & Resorts) does not have a hot tub.

What time is check-in and check-out at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

A stay at Hotel East 21 Tokyo (Okura Hotels & Resorts) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel East 21 Tokyo (Okura Hotels & Resorts) has a car park right on site for maximum convenience. Parking is available for a fee of 1500 JPY per day.

Is breakfast offered at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Wake up to a great buffet breakfast at Hotel East 21 Tokyo (Okura Hotels & Resorts). Adults can enjoy breakfast offered with an additional charge of 3050 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) features 3 on-site restaurants for your dining convenience. Chinese cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Hotel East 21 Tokyo (Okura Hotels & Resorts). Event decoration service is offered to help your event go smoothly.

Can business events be hosted at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

On-site venues and convenient event services make Hotel East 21 Tokyo (Okura Hotels & Resorts) an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2000 people. Free Wi-Fi is available to help your business event or meeting a successful one.

What is the smoking policy at Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

The closest train, metro, or bus station to Hotel East 21 Tokyo (Okura Hotels & Resorts) is Toyocho Subway Station, 630 m away.

What restaurants are nearby Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts)’s neighborhood is Koto which includes popular restaurants such as Sazanka, Brasserie Harmony and Teppanyaki Kiba.

What popular shopping places are close to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Located in the Koto area, Hotel East 21 Tokyo (Okura Hotels & Resorts) is close to great shopping choices like Fukagawa Gatharia, Tamakiya Fukagawa Kiyoshumi Shirakawa Honten and Rikashitsu.

What are popular attractions near Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) is located in Koto area, which is famous for attractions such as Sendai Horikawa Park, Yokojitsuken River Shinsui Park and Kiba Park.

What popular natural sightseeing spots are close to Hotel East 21 Tokyo (Okura Hotels & Resorts)?

Hotel East 21 Tokyo (Okura Hotels & Resorts) is located within Koto, which makes it conveniently close to natural sights including Kiyosumi Teien (Kiyosumi Garden).

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See map

Explore the neighborhood

What people love about Hotel East 21 Tokyo (Okura Hotels & Resorts)

  • 8

    Very good

    "It was a Wonderful hotel."

    Hazel

    |

    February 24, 2022

  • 8

    Very good

    "Would definitely stay there again"

    Hazel

    |

    February 24, 2022

  • 7.2

    Very good
    Staff 

    "The Hotel is in a great location with friendly staff."

    Michael

    |

    April 30, 2021

Property ranking|Compared to 4,535 Tokyo properties
See all rankings
Service score
9.1/10
Value for money score
8.7/10
Cheapest price score
Cleanliness score
9/10
Better than
96
%
of Tokyo properties
Better than
95
%
of Tokyo properties
Better than
95
%
of Tokyo properties
Better than
94
%
of Tokyo properties
Overall rating:

8.6

Excellent
2,791 reviews
Cleanliness
9.0
Facilities
8.5
Location
7.7
Read all reviews >
What travelers say they love:
I am so grateful with such a great care from the hotel clerk...
RYOHEI from Japan
Couple
More about Hotel East 21 Tokyo (Okura Hotels & Resorts)

More about Hotel East 21 Tokyo (Okura Hotels & Resorts)

Hotel East 21 Tokyo (Okura Hotels & Resorts)

See more of Tokyo when you stay at Hotel East 21 Tokyo (Okura Hotels & Resorts) and experience all the benefits of a truly central location.
Hotel East 21 Tokyo (Okura Hotels & Resorts) offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Shuttle services provided by the hotel make exploring Tokyo even more convenient. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
Front desk services including safety deposit boxes can assist with your needs. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Hotel East 21 Tokyo (Okura Hotels & Resorts) guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, instant tea and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel East 21 Tokyo (Okura Hotels & Resorts). Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Hotel East 21 Tokyo (Okura Hotels & Resorts) has vending machines that provide round-the-clock refreshment, at low cost.
Recreational facilities at Hotel East 21 Tokyo (Okura Hotels & Resorts) are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, steam room and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. One of the city's most iconic and famous buildings is Tokyo Tower, located 6.5 km away.


Reasons to stay here

This hotel beats 95% of accommodations in the city on value for money.
Guests who stayed here rated the facilities above 94% of other accommodations in the city.
This accommodation is highly rated for its staff and service, beating 95% of competition within the city.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

51 mentions

Breakfast

25 mentions

Swimming Pool

22 mentions

View

11 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • Sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area

Access

  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
Food and dining
Restaurants on site

ブラスリーハーモニー

  • Cuisine: French
  • Menu: Buffet

中国料理 桃園

  • Cuisine: Chinese, Cantonese
  • Menu: Buffet

日本料理 さざんか

  • Cuisine: Japanese
  • Menu: Buffet
Location
6-3-3 Toyo, Koto-Ku, Koto, Tokyo, Japan, 135-0016
Very good
Location

7.7

Airports

  • Haneda Airport (HND)
    14.3 km 23 min drive
  • Narita International Airport (NRT)
    53.3 km 54 min drive

Public transportation

  • Toyocho Subway Station
    630 m 10 min walk
  • Kiba Subway Station
    940 m 17 min walk

Hospital or clinic

  • Fujisaki Hospital
    1.1 km

Shopping

  • Ameyoko Shopping Street
    5.3 km

Convenience store

  • Lawson Store 100
    650 m 5 min drive

Cash withdrawal

  • ATM
    100 m 1 min walk
What's nearby

Popular landmarks

  • Tokyo Skytree
    3.9 km
  • Ginza
    4.3 km
  • Asakusa
    4.5 km
  • Sensoji Temple
    4.7 km
  • Ueno Park
    5.8 km
  • Tokyo Tower
    6.5 km
  • Shinjuku Gyoen National Garden
    9.6 km
  • Meiji Jingu
    10.4 km
  • Shibuya Crossing
    10.4 km
  • Tokyo Metropolitan Government Building observation room
    11.2 km

Nearby landmarks

  • Sendai Horikawa Park
    300 m
  • Yokojitsuken River Shinsui Park
    590 m
  • Kiba Park
    600 m
  • Toyocho Subway Station
    630 m
  • Pentecostal Missionary Church of Christ (4th Watch)
    650 m
  • Museum of Contemporary Art, Tokyo
    800 m
  • Fukagawa Edo Museum
    900 m
  • Kiba Subway Station
    940 m
  • Susaki Shrine
    950 m
  • Rinzo Mamiya Tomb
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Airport Transfer:
    Airport Limousine Bus from Haneda & Narita International Airport to the Hotel is available based on the time table. Please purchase the ticket at the Limousine Bus automatic ticket machine or at the information desk at the airport’s Arrival Hall. To purchase the limousine bus ticket from the property, please approach the Bell Captain Desk to purchase the ticket, or contact the Limousine Bus Reservation Center to reserve your seat. The bus schedule is subject to change without prior notice. Kindly contact the property for more details.
  • Free Shuttle Service to Tokyo Disney Resort.
    The property provides free scheduled shuttle services to Tokyo Disney Resort (R) for the property’s guests. The service is subject to availability and advanced booking on the property’s official website is required. The shuttle bus schedule is subject to change without prior notice.
  • Health Club “The East”.
    Training wear, shoes, swimwear, and towel are available for free for the members.
    Only guests over 18 years old are allowed to use the health club.
    Fee applies per person per entry when using the health club.
    The health club is closed on the last day of every month, except for December, or the day before the last day of the month if the day is weekend or public holiday.
  • JAL Coupons.
    JAL coupons are not accepted.
  • Baby Cot.
    A baby cot is available for the Standard Twin – Non-Smoking and Deluxe Double – Non-Smoking rooms only.
  • Child Policy
    For all room types except Small Single and Small Doubled Bed rooms, children 0-6 years old stay for free when using existing bedding.
    Different child policies apply for each room type. Please contact the property for more information.
  • Each plan offers different check in/out time. For the guests made booking with "Check-in After 09:00 PM, Check-out Before 09:00 AM" plan, no exception is allowed.
  • Some guestrooms at this property allow smoking. Smoking rooms are usually allocated at a lower floor with no attractive view.
    Smoking rooms and Non smoking rooms are located at different floors.
  • Guests are responsible for all costs, damages, and liabilities caused by smoking around non smoking rooms and public area. Smoking is only allowed in the smoking area on the second floor.
  • The property cannot assign 2 rooms next to each other when guests book over 2 rooms at once.
  • Breakfast is available at an additional charge per person.
  • There is an additional breakfast charge for children.
  • One Time Price for Guests who stay at property per person
    All facilities are available for use including athletic gyms, indoor pool, sauna and bath for JPY 4,400.
  • Breakfast charge for adults is JPY 3,050 and JPY 1,500 for children 4-12 years old when using existing bed.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Airport transfer fee950 JPY
  • Travel time to airport (minutes)75

Extras

  • Breakfast charge (unless included in room price)3050 JPY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors21
  • Number of restaurants3
  • Number of rooms 394
  • Year property opened1992
  • Most recent renovation2012

Parking

  • Daily parking fee1500 JPY
Property announcements

Health club is available only for the “The East“ member.

Reviews of Hotel East 21 Tokyo (Okura Hotels & Resorts) from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.5
Location7.7
Room comfort and quality8.3
Service9.1
Value for money8.7
High score for Tokyo
Rating
9+ Exceptional (586)
8-9 Excellent (309)
7-8 Very Good (335)
6-7 Good (65)
<6 Below Expectation (93)
Time of the year
Mar - May (276)
Jun - Aug (405)
Sep - Nov (308)
Dec - Feb (399)
All guests (2,791)
All room types
All languages

Show reviews that mention 

Showing 1,388 verified guest comments
12345
9.3
Exceptional
Marissa from Guam
Family with young children
Standard Twin with Extra Bed Non-Smoking
Stayed 10 nights in November 2013

Excellent Place for Families!”

Family Friendly, Great Location, Convenient!

Absolutely enjoyed our stay at Hotel East 21 Tokyo! It is a bit of a commute from the Narita airport, about 80 mins. The hotel provides free shuttle bus service from Narita, however, we arrived just after the last shuttle departed (5:30pm). We had to pay for another shuttle which took us to Tokyo station and from there a taxi to hotel. East 21 offers free shuttle services to and from Disneyland and DisneySea which is about 20 mins away from hotel. Its a great location! close to a lot of attractions. What we loved most about East 21 was the grocery mart, restaurants, bakeries, coffee shops etc. connected to the hotel! I can't tell you how much of a convenience it was to be able to stock up our suite with drinks, snacks and food straight from the grocery mart! When we were too tired from a long day of touring... it was great to just have dinner at one of the many restaurants at the hotel! The staff was a delight, very helpful and friendly! They speak English well. We vacationed from late November to mid December and enjoyed every minute! We'll be back in Oct. 2015 and YES, we'll be staying at East 21 Tokyo!

Reviewed November 06, 2014

See room deals

9.6
Exceptional
Sungmoo from South Korea
Family with young children
Standard Twin with Extra Bed Non-Smoking
Stayed 3 nights in October 2017

Fantastic 4 Days”

I have stayed with East 21 Tokyo from Oct 28th-31, 2017 with my wife and my 5 years old daughter. First of all, all of the staff I met during the stay were extremely kind. All I can remember was their warm smile and attentive reactions when I need any help. Room was very neat and clrean. Especially for hot shower, I don't need to wait. There is a small plaza style area which has a big supermarket, 24 open convinience store, drug store and restaurants etc. I have enjoyed that place a lot. It was raining for 2 days so the plaza area made many things really easier. Also we could enjoy free shuttle services for Tokyo Disney Land and Toyocho station. There are some paid shuttles for Odaiba. We could come back to hotel well in the terrible rain with a small payment. I enjoyed taking photoes with my daughter with small Halloween costumes which were provided by East 21. This kind of small details made me and my family happy. Thank you and I would like to recommend East 21 Tokyo to anyone who wants to travel in Japan. Thank you so much~

Reviewed November 02, 2017

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Thank you for staying at Hotel East 21 Tokyo. Thank you for your compliment. Were you able to relax in your room?.We have a Disney shuttle bus. You must make a reservation if you will use the free shuttle bus. Could you please make a reservation when using the free shuttle bus of Tokyo Disney Resort and we have Narita/Haneda airport Limousine bus(surcharge). Restaurant, supermarkets and drugstores are located on the premises of the hotel.Even if it rains, you can go without using an umbrella. A Christmas tree will appear in the lobby from soon. (Christmas season only) We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded November 05, 2017
Hotel East 21 Tokyo (Okura Hotels & Resorts)
8.7
Excellent
Mark from United Kingdom
Business traveler
Standard Single Non-Smoking
Stayed 5 nights in October 2013

Excellent value for money”

Clean, well run, polite staff

East 21 is an excellent hotel. The staff are helpful and polite. English is well understood. The rooms are comfortable and clean. They are small but this is typical of nearly all Tokyo hotels. Breakfast is a buffet, good enough to suit both Asian and International tastes, but check prices as charges increase usually on weekends. The fitness centre and spa is clean and well equipped but can be expensive depending on the day, typical of the variable rates that many Tokyo hotels charge. Pick the week days for lower prices. East 21's location is an 8 minute walk from Toyocho station (T14) on the Toyo Rapid rail line, an easy connection to the Keisei rail line which takes you to and from Narita airport. The hotel also has shuttle buses to both Narita and Haneda airports. Using the Toyo line, its easy to get to most locations around Tokyo city. Overall, Hotel East 21 is excellent value for money. While its not 5 star, its a good 3.5 to 4 star at a reasonable price.

Reviewed October 18, 2013

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9.0
Exceptional
Eric from United States
Solo traveler
Standard Single Non-Smoking
Stayed 1 night in June 2015

Pleasantly surprised!”

I enjoyed everything about this hotel: staff, location/ amenities, services/ pricing

Great. Was in Tokyo last summer, stayed at a similarly priced hotel, but had a wretched time. This time around I've had a great trip, and the hotel and its staff largely contributed to this. Japan, and Tokyo especially can be hard to manage if you're a foreigner. The hotel was inclusive enough and the staff informed enough that all the trouble one might otherwise experience were, in this trip's case, erased so that I could simply enjoy Tokyo for what it has to offer, without the numerous hassles that can easily snowball until they ruin one's experience. This will likely be true in your case too, so without doubt stay at East 21 Tokyo Hotel!

Reviewed June 13, 2015

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9.6
Exceptional
Janet from Singapore
Family with teens
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 5 nights in December 2019

Hospitality at its best ”

Pros Grand looking exterior with really great atmosphere for the season. Free shuttle service to Disneyland was nice gesture. Amenities in the room were perfect. Love the branded Pola range of hair care and shower gel provided. They were topped up daily. Room was tidied and clean to perfection daily. Water flask was always topped up with boiled water daily. Supermarket and drugstore just within the hotel premises. Things sold were comparatively cheaper than those in the city. Spoilt for choice by many eateries within the hotel premises providing different cuisines. Special mention for the really delicious and value for money udon place. Cons No laundromat in hotel. Walk from Toyocho to hotel is about 1.2km I highly recommend this hotel for those with teenagers below 18 and would prefer to stay together in a room as they have quadrupled room at affordable charges My family and I enjoyed our 5 ,days stay at Tokyo East 21 and will e back should we visit Tokyo again. Thank you

Reviewed December 21, 2019

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Thank you for staying in our hotel for 5 days. Were you able to relax in your room? Currently, the amenities in our hotel 's guest rooms are "POLA". There is no laundromat in the hotel, but there is a paid laundry service. There is also a 24 hour laundromat within 10 minutes' walk from the hotel, so please use it too. It takes 7 minutes to walk from the nearest station, Toyocho Station to the hotel. The distance is about 550 meters. I think you can come without getting lost in a straight line. If you visit to Japan next time, please come to our Hotel again. We will be to help you so that your trip becomes splendid too. Best Regards.

Responded December 23, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Marisol from United States
Group
Stayed 1 night in December 2013

Great hotel located close to AgeHa”

location, cleanliness, customer service

I was researching hotels for New Years Eve/Day located close to AgeHa, and Hotel East 21 was one of the handful which could provide 3 beds in one room (there were 3 of us). The photos I saw of the hotel on the review page didn't do it justice...Hotel East 21 definitely deserves it's 4 star rating. The room we stayed in was a good size- bigger than the standard rooms for Japan, and the bathroom was well stocked with amenities (ie. toothbrushes, comb, etc). I brought my laptop along and at the front desk upon check in they provided me the WIFI connection box and setup instructions. Getting a cab was no difficulty at all and the breakfast buffet included made to order eggs/omlettes. Check in was a breeze and customer service was excellent- highly recommended

Reviewed January 11, 2014

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10.0
Exceptional
Josie from United States
Group
Standard Twin with Extra Bed Non-Smoking
Stayed 4 nights in January 2019

Great Hotel for great price! ”

The hotel is very nice, rooms are always cleaned and replenished our towels everyday even bathroom supplies. Our room is at the 14th floor overlooking the Tokyo Skytree. Staffs was so courteous. It is is so near to Toyocho subway going to tourist major attractions. station. There are grocery stores, pharmacy, Burger King, subway, other Japanese restaurants for those who didn’t avail the breakfast like us.. There are other cheap Japanese restaurants with great price too. They offer airport shuttle but price is a little expensive but comfortable. Opted to take a subway for a cheaper price.. Thank you again and will recommend Hotel East 21 to our friends.

Reviewed February 01, 2019

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Thank you for staying at Hotel East 21 Tokyo. Thank you for compliments. We are glad indeed, Because you evaluated us at a Perfect Score.Were you able to relax in your room? There are convenience stores, restaurants, and drug stores,super market around the hotel. It is convenient for meals and shopping. There are 12 restaurants. We also operate a limousine bus (chargeable) to and from the hotel and Narita airport or Haneda airport. For details, Could you see the access page of the official homepage of the hotel. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded February 02, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Elena
Couple
Small Double Bed Non-Smoking
Stayed 5 nights in November 2019

Amazing hotel, friendly staff, delicious breakfast”

We had the best time in hotel east 21. The hotel is conveniently located near the tube station just about 10 min walk. I booked the semi- double room but they upgraded us to a double on the 11th floor with a view of the whole city and the Skytree. We didn’t opt for breakfast, but on the second day we decided to try it and it was so delicious. There’s a big selection for vegetarians and the food was very fresh and yummy. The hotel staff was extremely polite and friendly and always went above and beyond to help us. We used the Disney shuttle every day and also booked airport shuttle tickets through them. The process was simple and smooth. I would definitely recommend this hotel to all of my friends visiting Tokyo next year. Our stay couldn’t have been better.

Reviewed November 11, 2019

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Thank you for staying at Hotel East 21 Tokyo. Thank you for a very nice comment. Have you eaten the omelet the chef is making in front of you? I was very glad to hear that the breakfast was " it was so delicious". Also, I'm glad to hear that you recommend our hotel to your friends. We will strive to improve our service so that we can be the most comfortable hotel in Tokyo. Please come to stay at Hotel East 21 Tokyo again if you have a chance. Please come again. Thank you for your post.

Responded December 06, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.2
Exceptional
Ravi from India
Family with teens
Small Double Bed Non-Smoking
Stayed 6 nights in December 2019

6 night holiday in Tokyo”

Hotel east 21 provided us great accommodation especially as tourists. The location of the hotel was excellent as it was nearby Toyocho subway station and taxis and buses were available nearby as well. The hotel was attached to a mall, where there was also a variety of restaurants. The room was quite small, however the fantastic city view made up for that. Breakfast offered a variety of Japanese and Continental food, which was overall very good. Staff were extremely friendly and helpful and the hotel was overall very clean and pleasant. I would highly recommend this hotel to tourists and those visiting Tokyo for the first time!

Reviewed January 03, 2020

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Thank you for staying at Hotel East 21 Tokyo. There are no popular tourist facilities in Tokyo around our hotel. But, our hotel is located between Tokyo Disney Resort and Tokyo Sky Tree, which is convenient for you to go either way. The breakfast at our hotel is popular and sometimes people line up. The homemade omelet is fluffy and the most popular. I would be happy if this hotel became your favorite hotel in Japan. I look forward to seeing you again. Thank you for posting. Best regards.

Responded January 04, 2020
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.0
Exceptional
David from New Zealand
Business traveler
Stayed 5 nights in May 2009

SouqBazaar Stay at East 21 Hotel Tokyo”

The staff amazing great eating places around the hotel and value for money. Amazing view from the room
quite a distance away from main places like Shibuya, Shinjuku , Ropongi. Location was the only issue for me

My Business partner and i had a late check in due to the late arrival of the flight to Tokyo Narita Airport. I was a bit anxious at first being my first hotel online booking experience however there were absolutely no issues with checking in, a very smooth transition. We had an amazing view which made work more enjoyable, surrounded by great places to eat within walking distance and great value.Top notch customer service. I fully recommend this Hotel is a great stay. My one issue is that it is very far from places like Shibuya, Shinjuku, Ropongi, Shinagawa , Akihabara etc would cost you around 5000 yen cabbing it to these places,however the train station is a mere 10min walk away from the hotel. My rating for the Stay at East 21 Hotel 9/10.

Reviewed May 31, 2009

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9.2
Exceptional
Vincent from China
Family with young children
Standard Twin Non-Smoking
Stayed 3 nights in May 2018

Nice and Comfy”

The room was surprisingly spacious, spaces were very well utilized. Beds were comfortable and we fell asleep quickly. Plus, we got a room on 21st floor, which has a fabulous view of the Skytree as well as the areas around. Friendly and thoughtful staffs, they even prepared towels for those who got in caught in the rain (it was raining heavily by the time we arrived at the hotel.) Definitely a pleasant stay at Hotel East 21 Tokyo.

Reviewed May 15, 2018

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Thank you for staying at Hotel East 21 Tokyo. Thank you for compliments.Were you able to relax in your room? You can see Tokyo Skytree from the elevator hall above the 8th floor. There is a Japanese restaurant and teppanyaki, bar on the 21st floor .We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded May 16, 2018
Hotel East 21 Tokyo (Okura Hotels & Resorts)
8.7
Excellent
Rong from Singapore
Couple
Standard Double Non-Smoking For 2 People
Stayed 5 nights in December 2014

Slightly overpriced”

Room cleanliness, Walking distance to amenities, Provision of shuttle bus to Disneyland

Stayed 5 nights with Hotel East 21. The breakfast was quite lacking with very limited spread. Location was also quite far from train stations and you would need to take a bus there - though the frequency was high enough to not become a major inconvenience. There are supermarkets, restaurants, and convenience stores within walking distance so that is a plus. The rooms comes with a splendid view of the Tokyo cityscape and the Skytree is clearly visible. Other than that the room was fairly standard. The only main drawback is the price is slightly on the higher side.

Reviewed February 02, 2015

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9.6
Exceptional
Mayuko from Japan
Family with teens
Small Double Bed Non-Smoking
Stayed 4 nights in December 2019

Perfectly comfy stay with wonderful staff”

Highly recommended for stay with or without kids, super comfy beds and everything you need all ready for you here at Hotel East 21. You can come directly by bus from either airports without the hassle of train system, and after checking in, everything is so conveniently close to get around the city of Tokyo, as long as you don’t mind walking for 5-6 min to nearest metro station! Will definitely recommend to all my friends who plans a visits to Tokyo!

Reviewed December 10, 2019

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Thank you for staying at Hotel East 21 Tokyo. I'm very glad to hear that you recommend our hotel to your friends. There is a limousine bus service to Narita Airport and Haneda Airport from our hotel. It stops directly in front of the hotel, so it's very convenient and foreign guests often use it. We will strive to improve our service so that we can be the most comfortable hotel in Tokyo. Please come to stay at Hotel East 21 Tokyo again if you have a chance. Please come again. Thank you for your post.

Responded December 11, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Nicole
Family with young children
Deluxe Twin Room with 1 Extra Bed and 1 Sofa Bed - Non-Smoking
Stayed 7 nights in March 2019

Cozy Neighborhood and Down to Earth Staff”

Located near Toyocho Station. Popular destinations is just a train ride away but at the same time near not-so-touristy establishments. Sunamachi Ginza is just a bus ride and a few minute walk. Koto City is a very much underrated area in Tokyo. You can enjoy both the old and the new. The hotel itself has a nice view of the Skytree, quiet, and relaxing. Sometimes we even ask ourselves if we're the only ones at the hotel. The staff is very much accommodating to all our requests. The cleaners are very much hardworking. Expect a clean room everyday, complementary water and morning tea to start your day. The round trip bus is a plus but taking the train is quite easy. Even much faster. You can catch the shuttle to the nearest station in the morning but you can always take the bus to the station if you're carrying lots of luggage. After check out, we left our luggages with them and even offered to refrigerate the pudding in our thermal bag. Definitely coming back here on our next trip!

Reviewed April 08, 2019

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Thank you for staying at Hotel East 21 Tokyo. We are located on the east side of Tokyo. We provide for a wonderful view of Tokyo Sky Tree.※ Only upper than 8th floor(North side) We can keep your luggage even after check out. Please bring it to the bell desk on the second floor. Our hotel is an 8-minute walk from the nearest subway station ""Toyocho"".There is a free bus to Toyocho station from the hotel only before noon. We look forward to the opportunity of welcoming you again. Best regards.

Responded April 08, 2019
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Sean from United States
Family with young children
Standard Twin with Extra Bed Non-Smoking
Stayed 7 nights in June 2018

Nice hotel...”

We stayed at Hotel East 21 with 2 children. We were very comfortable, rooms were clean, and hotel staff was very nice. Shuttle service helped a lot getting to/from the airport, Disney, and the Toyocho Station. You can access everything in Tokyo from Toyocho Station. I found this hotel from a friend that previously stayed, and I will definitely stay there again.

Reviewed June 18, 2018

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Thank you for staying at Hotel East 21 Tokyo. Were you able to relax in your room? Thank you for compliments. We have a Disney shuttle bus. Could you make a reservation from Hotel East21 Tokyo official website,when using the shuttle bus of Tokyo Disney Resort. And the hotel is located in the Koto Ward, which is located east of the city center, but we know that there are many means of transportation such as airport limousine bus, metropolitan bus, Tokyo metro and so on and it is possible to use it widely for sightseeing and business. We have shuttle bus from hotel to Toyocho station (Only in the morning). We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded June 20, 2018
Hotel East 21 Tokyo (Okura Hotels & Resorts)
10.0
Exceptional
Abigail from Philippines
Group
Small Double Bed Non-Smoking
Stayed 7 nights in November 2017

Tokyo for a week”

My mom and I stayed in Hotel East 21 for a week and we were delighted. The front desk informed us that they upgraded our room when we checked in. The view from our room was stunning even if it's not the skytree view. The hotel has a shuttle service to Toyocho station with specific schedule but we don't mind at all. There are 7-11 store on the way to the hotel from the train station. Overall, we enjoyed our stay at Hotel East 21 and will recommend to family and friends.

Reviewed December 14, 2017

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Thank you for staying at Hotel East 21 Tokyo. Were you able to relax in your room? Thank you for your compliment. There are convenience stores and restaurants on the way to the hotel.There are supermarkets around the hotel. We have shuttle bus from hotel to Toyocho station (Only in the morning) .We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

Responded December 17, 2017
Hotel East 21 Tokyo (Okura Hotels & Resorts)
9.2
Exceptional
Daniel from United States
Solo traveler
Small Double Bed Non-Smoking
Stayed 3 nights in September 2016

Great hotel. ”

Hotel East 21 is a great hotel with a very helpful staff. My only complaint is I didn't feel it was overly accessable to get to without a car. To their credit, they provide a free shuttle bus to the nearest subway station. However, and this could have been my fault, I was unable to get the shuttle back to the hotel, leaving me to walk 15 minutes from the subway to the property. Overall I would call this a great hotel for business trips and conferences, slightly less so for someone whose goal is to travel around the city.

Reviewed September 28, 2016

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10.0
Exceptional
May from United States
Solo traveler
Standard Single Non-Smoking
Stayed 6 nights in December 2015

Great location, live like a local.”

Cleanliness, great value, close to shops.

Hotel East is located in the Koto area and relatively close to the Tozai metro line. Though I did not dine at the hotel, there a many options on their room service as well as their restaurant menu. Great price for a solo travel on a budget. There's a supermarket in the plaza of the hotel...I was in heaven. I got to try many grocery items as well as maintain my healthy fruit and veggie diet. Ai des.

Reviewed January 02, 2016

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8.8
Excellent
Wai from Singapore
Family with young children
Small Double Bed Non-Smoking
Stayed 3 nights in November 2016

Great Hotel Esp if Going Disneyland”

The hotel is spotlessly clean and homely. The staff were extremely helpful and proactive, living up to the Okura standard. Our hotel rooms had fabulous views overlooking the Skytree. We didn't spend much time in the hotel as we were at Disneyland most of the time. Being a good neighbour hotel, it offers free transport to Disneyland, but book online as early as possible as that is the main draw of the hotel. There are several eateries just below the hotel, a supermarket and a Y100 shop. The supermarket sells cooked food at very decent prices, with discounts in the evening. We bought those food at 930am and they were piping hot and really tasty. There are two 7-11 equivalent shops about 3 min across the street, in case the eateries have all closed by the time you return from Disneyland. We had thought there was a connected shopping centre, but there isn't one much to our disappointment. Nonetheless our basic needs were met and we didn't have much time to shop anyway.

Reviewed December 15, 2016

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7.7
Very good
Hau-Wei from Taiwan
Family with young children
Standard Double Non-Smoking For 2 People
Stayed 4 nights in April 2014

Good value for money”

Disney neighbor hotel! Good restaruant and a big super market nearby!

Too late to book the hotel for my family trip hence my only choice left is Hotel East 21, which I found out I got a bargain. It has suttle bus to Disney land everyday and it's "Free"! Had the best Sushi in Tokyo at the plaza under the hotel. The set back is the location. it's in Koto and has 10 mins walk away from the Toyocho Subway station. It kills you when you are exhausted from a whole day walk and really have no energy to finish the last walk. Also, the hotel only has free shuttle bus to the subway in the morning not after 12 oclock. I think hotel should consider this and add a pick up service too on the way back from Subway station. Other than this, Hotel East 21 is a good choice if you are going to Disney Land.

Reviewed April 15, 2014

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