Excellent 8.1
Based on 374 reviews

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About this property

Description

Conveniently located in the heart of Tokyo, Hotel East 21 Tokyo (Okura Hotels & Resorts) is a luxury hotel that offers its guests the warmth of gracious Japanese hospitality with all the modern comforts that you would expect in an Okura hotel. Just 10 minutes from Tokyo Station and 75 minutes by car from Tokyo's Narita Airport, Hotel East 21 Tokyo (Okura Hotels & Resorts) is within easy access of all the major Tokyo attractions. The spacious accommodations at the hotel are comprised of 404 elegantly appointed rooms and suites featuring rich wood furniture. The hotel provides an extensive choice of restaurants offering Chinese, Japanese, and continental cuisine, specially prepared with the freshest seasonal produce. Guests can also relax at the hotel's Lobby Lounge or enjoy cocktails at the Elephant, the hotel's in-house bar. Guests can take advantage of the hotel's membership Health Club for a small fee and benefit from the fully equipped gym, indoor pool, and sauna. Simply enter your dates of stay and submit our secure online
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service

Services and conveniences

  • Currency exchange
  • Daily housekeeping
  • Laundry service
  • Newspapers
  • Safety deposit boxes
  • Shrine
  • Smoking area

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Japanese
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Policies

Airport Limousine Bus from Haneda & Narita International Airport to the Hotel is available. Please purchase the ticket at the Limousine Bus automatic ticket machine or at the information desk at the airport’s Arrival Hall. To purchase the limousine bus ticket from the Hotel, please approach the Bell Captain Desk to purchase the ticket, or contact the Limousine Bus Reservation Center to reserve your seat.

The hotel provides free shuttle bus to Tokyo Disney Resort (R) for guests staying at Hotel East 21 Tokyo. Please kindly note that advance reservation is necessary to ride the free shuttle bus. Since the bus can only accommodate a limited number of guests, please reserve the seat as early as possible. The shuttle bus schedule is subject to change without prior notice. For details of the timetable, please contact the hotel for more information.

Important Note for using Health Club 「The East」
Training wear, shoes, swimwear, and towel can be used for free for the member.
- This Health Club is allowed for guest over 18 years old only.
- Fee is applied to use Health Club.
- Last day of every month, except December, the Health Club is closed.
If the last of the month falls into weekend or public holiday, then the day before the last day of the month, is closed.

JAL coupons are not accepted.

There is an additional charge for the use of the Garden Pool. Kindly contact the property for more details.

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Guests who have consumed alcohol cannot enter the Health club.

A baby cot is not available for the Standard Double room type.

A baby cot is available for the Deluxe Double room type and subject to availability.

Guests must be at least 4 years old to access the Garden Pool.
Guests who have consumed alcohol are not allowed to access the Health club and Garden Pool.

Children 0-6 years old stay for free if using existing bedding except for guests staying in Small Single and Small Double Bed. The number of children allowed in a room must match the number of beds.

Children are not allowed to use existing bedding in a Small Single and Small Double Bed.

One child stay for free if using existing bedding in a Standard Deluxe Double room.

Children stay for free if using existing futon in a Japanese style room. A maximum number of children allowed to stay in a room is one child per futon.

A maximum of 2 children are allowed to stay in any other room types.

All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.

  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 2970 JPY
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 4.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 21
Number of Restaurants: 5
Number of Rooms : 396
Parking Fee (per day): 1000 JPY
Time to Airport (Minutes): 75
Year Hotel Built: 1992
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type
Excellent



based on 374 reviews
  • Cleanliness 8.7
  • Facilities 8.1
  • Location 7.3
  • Room Comfort/Standard 8.3
  • Service 8.7
  • Value for money 8.0
  • Food/Dining 7.3
Sort by

Daniel from United States
Solo traveler
Small Double Bed Non-Smoking
Stayed 3 nights in September 2016
Great hotel.
Hotel East 21 is a great hotel with a very helpful staff. My only complaint is I didn't feel it was overly accessable to get to without a car. To their credit, they provide a free shuttle bus to the nearest subway station. However, and this could have been my fault, I was unable to get the shuttle back to the hotel, leaving me to walk 15 minutes from the subway to the property. Overall I would call this a great hotel for business trips and conferences, slightly less so for someone whose goal is to travel around the city.
Reviewed September 28, 2016

Kueichang from Taiwan
Group
Small Double Bed Non-Smoking
Stayed 4 nights in September 2016
Very good!
Comfortable!
Reviewed September 24, 2016

Juan from Indonesia
Family with young children
Standard Twin with Extra Bed Non-Smoking
Stayed 4 nights in September 2016
Recommended
Good Location, helpful staff, Near Big Supermarket, Free Bus to Disney is very nice.
Reviewed September 23, 2016

Chien from Taiwan
Couple
Small Double Bed Non-Smoking
Stayed 6 nights in August 2016
Very good
Good envirement and good service
Reviewed September 19, 2016

SHAONING from Singapore
Family with older children
Standard Twin with Extra Bed Non-Smoking
Stayed 2 nights in September 2016
Good facility and nice stay experience
Good facility such as supermarket and surrounding with numbers of restaurants. It had shuttle bus to the train station and Disney land/ sea. A little bit far from station if you walk from the train station with children. All in all, a nice stay here.
Reviewed September 12, 2016

aviad from Israel
Couple
Small Double Bed Non-Smoking
Stayed 13 nights in August 2016
great vacation made even better with a great hotel
we really enjoyed our time in tokyo and having a good 'home base' to come back to every night is very important hotel east 21 was just that, great rooms, very nice staff and nothing to complain about
Reviewed August 28, 2016

Jennifer from New Zealand
Couple
Small Double Bed Non-Smoking
Stayed 1 night in August 2016
Nice staff, nice hotel
Would've loved to swim but couldn't afford the public holiday prices! Otherwise a lovely hotel. We were even upgraded because it was our honeymoon.
Reviewed August 14, 2016

NUNTAPAN from Thailand
Couple
Small Double Bed Non-Smoking
Stayed 5 nights in July 2016
Good
Very good
Reviewed August 07, 2016

MING-TSUNG from Taiwan
Couple
Small Double Bed Non-Smoking
Stayed 4 nights in July 2016
Nice location
Nice location with excellent view
Reviewed August 01, 2016

Subagyata from Indonesia
Family with older children
Double Room with Small Double Bed - Non-Smoking
Stayed 2 nights in July 2016
Good service n quality
Good view for Tokyo Tower
Reviewed July 13, 2016



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