Recent customer comments

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based on 482 reviews
  • Cleanliness 9.3
  • Facilities 8.3
  • Location 8.3
  • Room Comfort/Standard 9.2
  • Service 9.0
  • Value for money 8.2
  • Food/Dining 8.0
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Gloria from Australia
Stayed 4 nights in September 2015
High quality service and ambience defined gorgeous
Staff - service- the little things beyond expectations
Perfect in every way - this hotel is a classy place yet filled with the friendly ambience of home - one of the top 5 I've stayed at anywhere in the world
Reviewed October 04, 2015

WANG from Hong Kong
Families with young children
Stayed 3 nights in September 2015
inconvenient location
some staff are friendly but not all.
Staff generally can't speak English well. No bell boy service even the hotel guests carry big luggages
Reviewed October 04, 2015

Winnie from United States
Solo travelers
Stayed 2 nights in August 2015
Great service
The service, room & food
I love and enjoyed my stay!
Reviewed September 07, 2015

Tan from Singapore
Stayed 3 nights in August 2015
Boutique hotel with a touch of class
Comfort, cossy and with a touch of class
Great service and comfortable hotel with a touch of class. Boutique hotel with all the great amenities but location is not the best
Reviewed August 16, 2015

Craig from United States
Business travelers
Stayed one night in August 2015
Attention to every detail
Helpful staff, comfort and ambiance, food
Trapped here during the typhoon, and not disappointed at all.
Reviewed August 10, 2015

June from United Kingdom
Solo travelers
Stayed 3 nights in July 2015
friendly & attentive, nice art
friendly efficient service, good breakfast, well layed out room, attention to detail, nice art pieces
thanks to friendly & attentive staff, everything is smooth & efficient- from room upgrade, checkin/ out times, to car parking, umbrellas for a rainy day, ordering souvenirs. breakfast choices are good. room layout & setup is wonderful for a not big size boutoque hotel. location is perfect for shopping & cafe hopping.
Reviewed July 26, 2015

June from United Kingdom
Solo travelers
Stayed 5 nights in July 2015
wonderful service
good service, breakfast, decor
very comfortable stay with wonderfully attentive & friendly staff, breakfast choices are great, design & set up of room is good, everything thoughfully planned & executed.
Reviewed July 26, 2015

Jean from Philippines
Families with young children
Stayed 2 nights in July 2015
Exceeding expectations
The room, the staff, the food
The experience was like never before. I never want to settle for less now.
Reviewed July 25, 2015

Ying from Malaysia
Families with older children
Grand Deluxe
Stayed 2 nights in July 2015
Best hotel service that I ever had
Staff very attentive and always there to help, the bed is big and comfortable and free mini bar
Everything is excellent with the only downside is the room is a little bit dusty especially on the minor thing like the tissue box.
Reviewed July 19, 2015

Seam from Malaysia
Stayed 2 nights in July 2015
Classy hotel with modern touch
Room decoration, nice shower, cool electronic gadgets and controls
I love it, though room size is a little bit too small, but the well decorated and well equipped room made it up.
Reviewed July 09, 2015


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