8.4
Excellent
/10
(733 reviews)See what guests said
View4
Housekeeping3
Food & Dining3
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9.4
Exceptional
Location rating score
Exceptional location
Parking
FREE
Hotel Elephant Park

"We stayed a night as it worked out cheaper to stay than just a day trip The hotel was in a great location looking out over the river ."

fiona - March 27, 2019

Deluxe Triple Room Hotel Elephant Park
Interior view Hotel Elephant Park
Interior view Hotel Elephant Park
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2-star Hotel
Free Wi-Fi

Hotel Elephant Park

pinnawela,rambukkana,, Pinnawala, Pinnawala, Sri Lanka - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Property highlightsRead all 733 reviews
Exceptional reputation
Recommended by 100% of guests
Very good service
7.9 rating for service
Very good cleanliness
7.6 rating for cleanliness
Very good facilities on premise
7.5 facilities on premise

The rooms are very clean with great service and perfect morning views of the elephants

Rebecca | January 21, 2018

Staff was very friendly esp.

Melissa | August 8, 2019

The location is perfect.

Rebecca | January 21, 2018

Hotel was nice.

Melissa | August 8, 2019

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Bar

  • Garden

Cheaper than 92% of all properties in Pinnawala in the last 24 hoursCompared to 25 Pinnawala properties at Agoda for various dates
Value for money8.0
Location rating9.4

Rooms available at Hotel Elephant Park

Superior Double Room with River View and balcony
Superior Double Room with River View and balcony
...
  • Room size: 37 m²/398 ft²
  • River view
  • 1 super king bed
Enter dates to see prices
Superior room with Garden View and Balcony
Superior room with Garden View and Balcony
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
  • 1 king bed
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Superior Double Room Garden View
Superior Double Room Garden View
...
  • Garden view
  • Non-smoking
  • 1 king bed
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Deluxe Family Room with Balcony - River View
Deluxe Family Room with Balcony - River View
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 2 queen beds
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Deluxe Triple Room
Deluxe Triple Room
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 single bed and 1 double b...
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Deluxe Double Balcony River View
Deluxe Double Balcony River View
...
  • Non-smoking
  • Shower and bathtub
  • 1 double bed and 1 queen be...
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Superior Double Room with Garden View and Balcony
Superior Double Room with Garden View and Balcony
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
Enter dates to see prices
Deluxe - Deluxe Garden View Room
Deluxe - Deluxe Garden View Room
...
  • Garden view
  • Balcony/terrace
  • 1 super king bed
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Family  Room with Lake View
Family Room with Lake View
...
  • River view
  • Balcony/terrace
  • 1 super king bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 19 m²/205 ft²
  • Shower
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Frequently asked questions

What time is check-in and check-out at Hotel Elephant Park?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Hotel Elephant Park?

Hotel Elephant Park is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of LKR 60. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Elephant Park also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Hotel Elephant Park has a car park available for guests. Car parking is free for guests. If you're looking for an easy way to get around Pinnawala with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Hotel Elephant Park?

Hotel Elephant Park is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Hotel Elephant Park

  • 8.8
    Excellent
    Location

    "The best location for this purpose, room was good."

    INNA

    |

    February 23, 2020

  • 10.0
    Exceptional
    Location

    "The location is perfect and the food is tasty"

    Rebecca

    |

    June 2, 2018

  • 10.0
    Exceptional
    Location

    "Perfect location and worth the money."

    zafeer

    |

    September 13, 2018

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Overall rating:
8.4
Excellent
733 reviews
Cleanliness
7.6
Facilities
7.5
Location
9.4
Read all reviews >
What travelers say they love:
Good service and very convenient to watch the elephant bathi...
jingyu from China
Solo traveler
More about Hotel Elephant Park

More about Hotel Elephant Park

If what you're looking for is a conveniently located hotel in Kandy, look no further than Hotel Elephant Park. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Hotel Elephant Park ensure a pleasant stay for guests. A selection of top-class facilities such as a restaurant, room service, shops, bar/pub, and family room can be enjoyed at the hotel.

Hotel Elephant Park is home to 12 bedrooms, all tastefully furnished to provide comforts such as a bathtub, television, bathrobes, Internet access, and shower. The hotel's recreational facilities, which include a garden, are designed for escape and relaxation. Superb facilities and an excellent location make the Hotel Elephant Park the perfect base from which to enjoy your stay in Kandy.

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Most talked about facilities

Breakfast
10 mentions
Food & Dining
8 mentions
Housekeeping
8 mentions
View
6 mentions

What they offer

10.0
Exceptional
Staff 

"The staff are very helpful and accommodating."

Rebecca

|

June 2, 2018

View all reviews
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Food and dining

Breakfast options

Asian

Property's guest policies

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Some helpful facts

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Reviews of Hotel Elephant Park from real guests

Overall rating
8.4
Excellent
From 733 reviews
9.3Location
8.5Service
8.3Cleanliness
Agoda Reviews (219)Booking.com Reviews (514)
Rating via Agoda8.0
/
10
Cleanliness7.6
Facilities7.5
Location9.4
Room comfort and quality7.3
Service7.9
Value for money8.0
High score for Pinnawala
Rating
9+ Exceptional (50)
8-9 Excellent (32)
7-8 Very Good (42)
6-7 Good (27)
<6 Below Expectation (29)
Time of the year
Mar - May (40)
Jun - Aug (45)
Sep - Nov (27)
Dec - Feb (68)
All guests (219)
All room types
All languages

Show reviews that mention 

Showing 180 verified guest comments
12345
9.3
Exceptional
Anton from Hungary
Couple
Deluxe Double Balcony River View
Stayed 1 night in January 2014

Best location to see the bathing elephants”

Best location to see the bathing elephants, very good quality rooms, television, big sized room

We stayed at the hotel one night to see the local attraction - the bathing elephants from the orphanage. This proved to be a very good decision - to visit the orphanage you need to buy pretty expensive tickets (20 USD per person), and they ask for the tickets even if you want to go to the riverside when the elephants are going there for bathing. With the hotel you have the best spot available to see the bathing elephants and you don't have to pay for the tickets of the orphanage. At the same time the quality of the room is pretty good, very clean, new and the size was also good. They have a great restaurant on the terrace with spectacular view on the river and the elephants and the selection is quite OK. However the prices are twice higher than normally in Sri Lanka. At the same time we weren't really satisfied with the staff at the hotel. We had a feeling that for everything they do they wanted to get money in reward, otherwise they wouldn't help. And when we asked some basic things from them (how to get to a railway junction in the near city to catch the train to Anuradhapura) none of them knew the answer, which was strange. Anyway, the location is very good and room was also great, so among other hotels near the elephant orphanage, I would definitely recommend this one.

Reviewed February 01, 2014
9.7
Exceptional
Hebe from United Kingdom
Group
Deluxe Double Balcony River View
Stayed 1 night in February 2013

Best hotel ever!! Especially if you love elephants”

Watching the elephants bathe in the water plus the manager was so helpful and sorted out our trips!

this hotel is amazing....the rooms are clean, have wifi and sky television and a clean bathroom but to be honest i wouldn't have cared if they didn't. the thing that makes staying here so special is naturally the elephants!! the hotel looks over the river where the elephants wash 3 times a day and to get there they walk past reception. they stay for two hours and watching them is just mesmerising. an added bonus was the quality of the service at the hotel and the rooms and food. the manager was so helpful- when we arrived he asked whether we knew what we wanted to do yet and we said that we wanted to ride an elephant somewhere so he showed us our room and arranged for a tuktuk to come in half an hour so that we could do it and be back for 2 when the elephants walked down to bathe. he came with us and waited for us to finish our ride then came back with us in the tuktuk! couldn't reccomend staying here more. and also the hotel is at the end of a street which stretches from the road to the river (river end obviously) and the street is full of local shops selling postcards, clothing, handicrafts, souvenirs and naturally everything elephant!! there are two shops which sell elephant dung paper and other books etc made from the dung and they show you the process too!

Reviewed February 27, 2013
9.7
Exceptional
Seevaratnam from Australia
Family with young children
Superior Double Room Garden View
Stayed 1 night in December 2015

Memorable Stay”

Comfortable beds, cleanliness and location

Excellent location to watch bathing elephants. Courteous staff. Stayed in a river view room. Enjoyed the soothing sound of Maha Oya flowing on the granites throuout the night. If pop up come to upgrade, please do not accept. If clicked, your bookings will actually downgraded for an additional $12 to a garden view room. Careful to select the river view rooms. I am lucky that for an additional $10, my downgraded room was upgraded to a river view room. Thanks for the manager and receptionist both are extremely helpful. Missed the Sri Lankan traditional hopper breakfast that should be booked 12 hrs in advance. Nevertheless staff gave me a rice and fish curry breakfast, that was bloody good. Western breakfast is pretty ordinary. Staff are helpful and made my stay comfortable. Rather than paying $20/person entrance fee to the elephant sanctuary, visitors could get all the excitements in watching the elephants from the hotel. Nothing much to see inside the sanctuary anyway. Major attraction is elephant bath at the river.

Reviewed December 19, 2015
10.0
Exceptional
Gerilyn from United States
Solo traveler
Deluxe Triple Room
Stayed 1 night in August 2014

Excellent ffor the price”

Location for elephant orphanage, nice room, staff great

Hotel overlooks river where elephants are bathed twice a day. Unfortunately heavy rains day before our stay made river too dangerous for this while we were there. But hotel is an easy walk from the orphanage, and we saw plenty of elephants there. Feed them by hand with a few exra rupees, stay as long as you like taking photos. Open restaurant overlooking river was breezy and pleasant, so we enjoyed dinner there. Food good and not too expensive. Free breakfast was good for the price, choice of menu items hot and cold. Staff very friendly and helpful. Would love to stay again someday.

Reviewed August 19, 2014
9.3
Exceptional
alistair from United Kingdom
Couple
Deluxe Double Balcony River View
Stayed 3 nights in February 2012

Change of hotel”

Fantastic view

we moved to the kandyan bungalow in kady from hotel elephant park on 2/13/2012 this was a lovely small hotel on the top of a hill overlooking kandy. the room was extremely comfortable and the staff could not have been more attentive it was a pleasure to stay here and we will return to this hotel in the future

Reviewed February 23, 2012
9.0
Exceptional
choo from Malaysia
Family with teens
Deluxe Triple Room
Stayed 1 night in November 2012

Lovely hotel next to an elephant sanctuary”

Close encounter with dozens of elephant

We were very glad to have started our tour of Sri Lanka by first visiting this hotel which is near to Kandy, instead of wasting time in traffic jam travelling south to Colombo. We arranged with the hotel to pick us at the airport. Very friendly driver, who also acted as tourist guide! We are so pleased with him that we also engaged him to drive us to Kandy the next day. The hotel is strategically located next to the river whereby dozens of elephant come to bath twice a day, from 10-12 noon, and again from 2-4pm. This is the best site to view the cute elephants in action.

Reviewed November 11, 2012
10.0
Exceptional
Lee from United States
Family with young children
Stayed 1 night in July 2012

Amazing views and lovely restaurant”

Elephants, view, clean and very comfortable rooms

We didn't feel the photos on Agoda did the hotel justice so were pleasantly surprised how nice it is. The restaurant is open air and feels like being in a tree house overlooking the river where we watched people washing their clothes and selves, then the next day seeing the elephants come down the road next to the hotel and into the river where we watched them bathe and frolic about as we had our breakfast. it was very special.

Reviewed July 21, 2012
9.6
Exceptional
Melissa from United States
Couple
Deluxe Double Balcony River View
Stayed 1 night in August 2019

Great stay ”

Hotel was nice. Staff was very friendly esp. the breakfast staff. Con: I would warn guests about the locals soliciting money from tourists to feed the elephant. I felt threatened for my life when a local man demanded $50 USD for some fruits he gave us to feed the elephant. He never mentioned a fee until after we fed elephant and during this time, no one seemed to be around to protect us. I wish I knew to watch out for him.

Reviewed August 08, 2019
10.0
Exceptional
Anton from Finland
Solo traveler
Deluxe Double Balcony River View
Stayed 7 nights in February 2014

Spectacular stay in Hotel Elephant Park”

Staff, views and elephants

We stayed at the hotel for 7 days and the experience was unique. The hotel room was very clean and even modern. The air conditioning in our room worked flawlessly. The hotel is located just incredibly beautiful area and the views are spectacular. There are elephants in surroundings of the hotel bathing every day, which is the highlight. The staff are genuine and friendly, and it was pleasure to meet them. The food was also excellent. I highly recommend this hotel to anyone and we will miss there.

Reviewed February 16, 2014
10.0
Exceptional
Lee from United States
Family with teens
Deluxe Triple Room
Stayed 1 night in July 2012

Overlooking river where the elephants bathe”

Excellent location, clean rooms, nice open air restaurant

In reality, the place is much nicer then the Agoda photos so we were pleasantly surprised. 5 minute walk to the elephant orphanage to see them being fed before they walk down the street past this hotel and into the river where you can have breakfast while looking down at them bathing and frolicking.

Reviewed July 14, 2012
8.7
Excellent
Theresa from New Zealand
Family with teens
Deluxe Double Balcony River View
Stayed 1 night in April 2013

Elephants”

Elephant encounter

Right next to river. Great thing is they bring elephants down early in morning before tourist buses arrive. Got to spend time with elephants & take loads of photos by myself & gave the local guys a tip for it. Was awesome.

Reviewed July 23, 2013
10.0
Exceptional
Raquel from Philippines
Solo traveler
Deluxe - Deluxe Garden View Room
Stayed 2 nights in March 2018

Excellent option if u stay in pinnawala”

Can watch the elephants twice a day when they pass going to the river. Can watch elephants bathing from resto and balcony. Can watch earlier the old and sick elephants. The view of the river at all times is superb. Can walk in the stones when not bathing time.

Reviewed March 26, 2018
8.3
Excellent
Johan from South Africa
Family with young children
Deluxe Triple Room
Stayed 1 night in July 2013

A must visit when in Sri Lanka. ”

Elephants right by hotel. Great food. Best seat in the house to view elephants bathing in river.

We booked 2 rooms but only 1 room had hot water and a working Aircon. The food however was the ebst we had in Sri Lanka. The hotel management team made up for the lack of hot water and AC by providing free of charge an extra room on the day of our departure so we could store our luggae and have alast minute shower for a late afternoon departure. Of the 6 places we stayed in Sri Lanka, this hotel was certainly the best in terms of food, facilities, value for money, customer service and just being a fantastic place to view the elephants bathing in the river by the hotel. I would go back there again and recommend it to anyone.

Reviewed August 04, 2013
10.0
Exceptional
ARVIDS from Latvia
Couple
Deluxe - Deluxe Garden View Room
Stayed 1 night in December 2018

Hotel with good location to see elephants”

Nice hotel if you come to see elephants! This hotel is located next to elephant shower! Only there is late check in on 4pm, but if you buy some kind ticket, then some time you can do it earlier!

Reviewed December 15, 2018
9.3
Exceptional
Tatyana from Canada
Couple
Deluxe Double Balcony River View
Stayed 1 night in January 2012

Elephants bathing outside your hotel window”

The elephants walk past your hotel twice a day.

this was a fairly expensive hotel for our long trip in asia, however, as we saw the elephants bathing and walking to and from the orphanage, and they were in view from the hotel restaurant. the staff were very friendly and helpful, and the food was also quite good.

Reviewed January 19, 2012
9.7
Exceptional
Michael from Finland
Family with young children
Deluxe Triple Room
Stayed 1 night in February 2013

Absolutely perfect location, great value. ”

Clean, spacious rooms. Polite and attentive staff. Good quality breakfast and meals.

The hotel is located on the river exactly where the elephants from Pinnawella Orphanage take their bath. Excellent view from restaurant and balconies. The main entrance to the Orphanage is only 200 m away. Everything was to our liking with this hotel.

Reviewed March 09, 2013
10.0
Exceptional
Geva from Germany
Solo traveler
Superior Double Room with River View and balcony
Stayed 1 night in March 2017

Perfect location for a few days with fantastic view and service!”

Every morning the elephants go bathing - so book a room with river view for only a few Euro/ Dollar more. The Service is very kindly and helpful. Rooms a very clean, cozy and comfortable but not extraordinary. The kitchen prepared good food from several regions of the world. Ask for Sri Lankan breakfast the evening before. Thanks for a beautiful stay!

Reviewed March 23, 2017
10.0
Exceptional
Sally from Australia
Couple
Deluxe Double Balcony River View
Stayed 1 night in July 2012

Amazing location!”

Right next to the river where the elephants bathe.

beautiful large room with windows opening directly above the river. the view of the elephants was awesome. the restuarant is also situated with the best view of the river where the elephants bathe twice a day. fantastic spot!

Reviewed August 27, 2012
7.3
Very good
Ed from United Kingdom
Group
Deluxe Double Balcony River View
Stayed 2 nights in February 2013

Good location for viewing elephants”

Location value for money

Booked four rooms for group 3 very good but one had problems with air conditioning not working which was not attedended to although we stayed two nights . Pinnawella is a little way out and an hours journey frm Kandy and with hindsight I think we would have booked one night and then moved on to Kandy. Breakfast good although second day we had fruit and juices which were not offered first day. Suspect the chef may have changed . It's a small hotel with only 7 rooms and they seem to use the kitchen at their sister hotel next door for evening meals. Limited meal choice in the evening but food was fine. Elephants came down to bathe at 8 for a small group and then 50 plus came down at 10 when most of the tourists arrived and paid to watch..staying at hotel meant no payment and sitting out at breakfast overlooking elephants bathing was good experience. Value for money hotel better than expected.

Reviewed February 17, 2013
8.0
Excellent
Olivia from India
Couple
Deluxe Double Balcony River View
Stayed 2 nights in February 2013

Beautiful hotel and location.”

Elephant bathing and walking distance to Elephant Orphanage

great hotel, value for money. it was great to see the elephants bathe every morning just under the hotel. the size of the room was pretty decent. mini bar was a nice touch. however, despite its location, the hotel remained very quiet. we didn't see many people in the restaurant or at the bar. apparently it was fully booked. we did request for the sheets to be changed as it was stained and ripped. the receptionist does need to be trained in customer service. all in all, it is a great hotel and highly recommended.

Reviewed February 18, 2013
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