Hotel Epik

Our room was tiny and didn’t have an outside view. I wasn’t warned about this and was an issue because my husband suffers with claustrophobia. We were happy to pay for an upgrade, but they were booked out. It’s not the hotel’s fault but the amount of homeless people directly outside definitely affected my view of the hotel and San Francisco in a negative way. I would definitely stay closer to Fisherman’s Wharf if I was travelling with a family. Upon check out I was told we were being charged for resort fees and when I questioned it I was only charged for one night. Why a hotel like this charges resort fees is beyond me. Having said all that the staff were very pleasant, the bar was a great escape when we were too scared to go out for a drink and the room was very modern and clean.

I think more could be done to reduce the noise in the rooms, I was constantly woken through the night and one night there was just a constant beeping. On our last day construction started at 7am waking us both as well.

The hotel is in Polk street around 15 mins walk from Union Square. Nice hotel with cute bedroom and very helpful staffs. I would recommend it to people who wants be in the somehow centre of San Francisco.

Hotel staff were nice and facilities clean but rooms were tiny (we could hardly move around, especially with all our luggage) and we did not like an area (lots of homeless people and drug addicts nearby, didn’t feel safe).

The hotel itself was clean, but there was 2 importants points for that will definitely made me not come back. First, it was the neighbourhood ( a lot of junkies and homeless people ), and secondly, it was the noise ! Walls between the room are very thin, you can heard every move of the next door !

Good location; I was able to walk a lot of places or easily catch the bus / BART. The room itself was only a little smaller than other hotel rooms, but it had all of the amenities and then some extras. They're designed very well. Joey, at the front desk was very helpful during my visit. I appreciate everything he did; checking me in early, recommending restaurants, checking my bag before check in and after check out... I was very appreciative. My only suggestion is to pack some earplugs. The thin walls and laminate floors make things a little loud. It may be hard to sleep without them if you're a light sleeper like I am. Otherwise, I thoroughly enjoyed my stay!

Since we got in, we had a great service. The person from the front desk were friendly and helped us with any doubt or requirement. The room had everything we needed for our weekend and it was super clean. You have busses around to get every where you need to. Thanks for an amazing stay.

We chose Hotel Epik based on price & how close it was to City Hall. The staff there were excellent & we found them to be very friendly & helpful. The room was small but that was as expected from the reviews we had read beforehand so was not a problem. As we read in other reviews there are a number of homeless in the area, again this did not cause us any problems. Area wise this is a bit further from the main tourist areas, we were only visiting for a limited time so did use Ubers in order to maximise our time in the city. The coffee, water & snacks in room were a great addition. This was a great place to stay in San Francisco & represented great value for money. Our room was on the second floor at the front of the building so did experience a reasonable amount of noise at night from traffic / sirens etc but this wouldn’t put us off staying here again.

Nice hotel and excellent service but bad location location was near the tenderloin district you dont want to walk there late at night lots of drug dealer and homeless. But in the morning and evening i was confortable to walk on the street around (i was using geary Street i think it the best option) But my wife was scare to walk in that neighborhood. room as nespresso machine and hotel is A1 but location is bad

The hotel was fab, modern, clean and great value for money. However, outside the door the number of homeless people, clearly with mental health and drug issues, was a big issue. The hotel is in Tenderloin which is one of the worst areas for this problem (although SF does have an issue with this all over). As a lone female traveller I never felt safe and got taxi's directly from the hotel to my office. I wouldn't have walked up the street alone in daylight let along in the evening. You could even hear people shouting at each other from within my room at the front of the building. Maybe I was being over cautious but I wouldn't stay again for that reason. The staff were really lovely and helpful. However, one silly thing was that when I asked for an iron on one day I was brought one without a board. When I asked what I was supposed to use the response I got was 'I don't know, maybe the desk?'. Maybe invest in some ironing boards??

Hotel Epik was everything we needed whilst staying in San Fran. Quite and well kept room with nice amendments and friendly staff. The only downside is the area it is in has many homeless people around and can be daunting on first sight. We was never caused trouble by them when walking around, but we did take the precaution to book taxis to and from the hotel.

Room 211 is situated very closely to the ice machine and other room doors at the end of a corridor which was distruptive hearing all other guests and slamming doors. Noisy construction work in the restaurant next door continued until 11pm, with no help from staff on when this would stop. Hotel seemed nice and transport to and from was easy, would request a better room if I stayed again.

Location is great in terms of access to Downtown SF, but confronting in terms of how many homeless in surrounding blocks. After first night, could find way around. Room had everything, just not a lot of space.

For the price that we paid, room was super tiny with slight seepage from the floor tiling. Definitely not worth it but considering it’s San Fran, not really surprising. Would not be returning if I visit San Fran again. Only pleasant thing from the stay was the friendly front office people.

Hospitality and guest services at Hotel Epik are amazing and top-knotch! We were very easily accommodated to our request for a quieter hotel room, and the staff/reception are very pleasant and extremely friendly. I would highly recommend this hotel simply because of the amazing hospitality and services, and cleanliness! -Vancouver, BC (Natasha)

Really nice small hotel , very clean, friendly helpful staff, location is a good base for getting round the city, there are a lot of homeless in this neighbourhood but didn’t bother us as never got any hassle from them. Would definitely use again if we return again.

rather small room for the price paid, but considered one of the more affordable one in that area. good facilities in the bathroom. water pressure was strong and water heating is good. basic amenities provided. it would be nice if there is a mini fridge provided.

Low cost option closer to the Golden gate and other tourist areas. Rooms are small by US standards but reasonable for the low cost. Staff was friendly. Free Nespresso in the room and the lobby. However, please replace the translucent glass door in the restroom, which Can be Very uncomfortable.

Only negative thing would be the undesirable part of town its in. Don't walk around there after dark, definitely take a taxi home. But everything about the hotel itself was excellent and good value for money. The room was small but fine for a couple of nights stay. Shower was good. Excellent Temple Spa toiletries. Comfy bed. Lots of sockets and USB Point for charging. Free bottled water, tasty cookies and Nespresso coffee machine in room and lounge.

Contemporary quaint boutique hotel experience embracing the age of the building with a modern overlay of a European flair. This property is well maintained and well managed and while it's located on the cusp of the Tenderloin district and Civic Center area, it's conveniently situated and getting around is very easy. The staff is supremely nice and co-operative which makes the stay even more comfortable. When I return to San Francisco or when I recommend places to stay to my friends, Hotel Epik will be top of the list :-)