Hotel Equatorial Penang
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Hotel Equatorial Penang

1, Jalan Bukit Jambul, Bayan Lepas, Penang, Malaysia, 11900
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Garden Suite - Interior view Hotel Equatorial Penang
Garden Suite - Interior view
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    Lobby Hotel Equatorial Penang
    Swimming pool [outdoor] Hotel Equatorial Penang
    Swimming pool [outdoor] Hotel Equatorial Penang
    Premier King Room - Bedroom Hotel Equatorial Penang
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    Swimming pool [outdoor] Hotel Equatorial Penang

    Hotel Equatorial Penang Reviews

    8.0
    Excellent
    /10
    (2103 reviews)See what guests said
    9.2
    Exceptional

    "Well maintained and excellent service"

    Goh

    -

    January 6, 2019

    8.5
    Excellent cleanliness
    Recommended by 92% of guests

    Things you’ll love about Hotel Equatorial Penang

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.4
    See map
    Very good location
    Nearby
    Popular
  • Bukit Jambul Country Club120 m
  • Bukit Jambul Orchid and Hibiscus Garden440 m
  • INTi International College460 m
  • Tan Hsiang Temple950 m
  • Penang International Sport Arena1.03 km
  • Adventist Hospital & Clinic Services1.12 km
  • Manjits Homeopathic Medical Centre1.28 km
  • Sunshine Square1.28 km
  • Bsoft Academy1.56 km
  • Malaysia Psychology Centre1.62 km
  • Value for money7.9
    Distance to city center18 km
    Location rating7.4
    Nearest airportPenang International Airport (PEN)
    Distance to airport5.3 km

    Rooms available at Hotel Equatorial Penang

    8.3
    Excellent
    Room comfort & quality
    Garden Suite
    Garden Suite
    ...
    • Room size: 12 m²/129 ft²
    • Garden view
    • 1 king bed & 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 67 m²/721 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 77 m²/829 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Presidential Suite
    Presidential Suite
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    Enter dates to see prices
    Senator Suite
    Senator Suite
    ...
    • Room size: 85 m²/915 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Nature view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Family Room
    Deluxe Family Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Club Premier
    Club Premier
    ...
    • Room size: 41 m²/441 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Premier King Room
    Premier King Room
    ...
    • Room size: 44 m²/474 ft²
    • Pool view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Premier Deluxe King
    Premier Deluxe King
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Have a question for Hotel Equatorial Penang?

    What people love about Hotel Equatorial Penang

    • 6.8
      Good

      "the room is very clean and comfortable"

      Tunku

      |

      August 26, 2018

    • 9.2
      Exceptional

      "Everything is perfect except the beach"

      ong

      |

      November 25, 2018

    • 8.0
      Very good

      "Nice pool."

      Sook

      |

      December 28, 2017

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    More about Hotel Equatorial Penang

    More about Hotel Equatorial Penang

    6.4
    Good

    "This is a nice property for holiday and money well spent."

    Jin S.

    |

    December 31, 2018

    An overview

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    What they offer

    6.8
    Good

    "The room is nice, spacy, clean and I love the bed, really co..."

    SACHIKO

    |

    November 20, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Hotel Equatorial Penang from real guests

    Agoda Reviews (2103)Booking.com Reviews (706)
    8.0
    /
    10
    Cleanliness8.5
    Facilities8.4
    Location7.4
    Room comfort and quality8.3
    Service8.2
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (2103)
    All room types
    Showing 1475 verified guest comments
    12345
    9.2
    Exceptional
    Akram from Saudi Arabia
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in February 2019

    Exceptional”

    Traditional room not like what I thicking with high price... So if can backward I will not go there because there is same quality with good price..

    Reviewed March 05, 2019

    Dear Guest, Warmest greeting from Hotel Equatorial Penang! I sincerely thank you for taking the time to rate us during your recent stay give us your honest feedback. It was truly disappointing to learn that our hotel room did not meet your expectations. Please do consider our Premier room, which has an exclusive modernized design, with a great view from balcony. Once again, thank you for your honest opinion and we look forward to welcome you again Best regards, The Management of Hotel Equatorial Penang

    Responded March 07, 2019
    Hotel Equatorial Penang
    7.6
    Very good
    Kai from Malaysia
    Group
    Deluxe Twin Room
    Stayed 1 night in November 2018

    Booked for convocation ”

    Hmmm..everything is good except the hotel room’s door can’t function very well after check in. We wait for more than half an hour to get into the room after the staff came to help. Maybe because of high customer flow rate? Otherwise, everything is good.

    Reviewed February 28, 2019

    Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for providing a rate and feedback on your recent stay with us. We are truly pleased to learn that overall your stay was wonderful with us. Apart from that,my sincere apologies on the delay in check-in to the room, due to room door found faulty.Rest assured, we take all our guests feedback into serious consideration. We regard each feedback from all of our Guests as an opportunity to improve and here at Hotel Equatorial Penang, our team strive to provide you with a top hospitality service. Once again, thank you and all of us truly look forward welcoming you again with even a better service Best Regards, The Management of Hotel Equatorial Penang.

    Responded March 06, 2019
    Hotel Equatorial Penang
    9.6
    Exceptional
    Nadia from Malaysia
    Business traveler
    Deluxe King Room
    Stayed 1 night in February 2019

    Nice Hotel and Staff”

    Hotel very nice and staff very friendly and helpful. Equatorial should give reward to their staff name Hema. Very helpful and nice.

    Reviewed March 01, 2019

    Dear Guest, Warmest greeting from Hotel Equatorial Penang! It's heart-warming to hear that you had a wonderful stay with us! I sincerely thank you for taking the time to give us your honest feedback. I must express my gratitude for your kind words. Thank you for your kind compliments towards our staff, and I'l be sure to share your feedback to her! We take pride in attending our guests needs in the best way possible. Once again, Thank you and all of us truly look forward welcoming you back again. Best regards, The Management of Hotel Equatorial Penang

    Responded March 06, 2019
    Hotel Equatorial Penang
    8.0
    Excellent
    Yee from Malaysia
    Family with young children
    Deluxe Family Room
    Stayed 2 nights in July 2018

    Amazing Pool!!”

    I did not have high expectation of this hotel. Came to Penang for husband's business meeting, so i had 2 little girls tagging along. The pool and the garden really kept them occupied. Pool was huge with a man made waterfall. There's a kid's pool too. The garden is interesting with a rope bridge. It's like a mini adventure for them Buffet dinner spread was awesome. So was the breakfast. Excellent choice if u need to be in this area

    Reviewed January 22, 2019

    Dear Ms Yee, Thank you very much for taking the time to review our property. It's always heart-warming to hear that you had a wonderful stay with us. We would also like to thank you on the positive notes that you have on our facilities and amenities. Do checkout our Facebook and Instagram pages for promos that you might be interested in. Looking forward to seeing you again soon. Best Regards, The Management of Hotel Equatorial Penang

    Responded January 23, 2019
    Hotel Equatorial Penang
    6.0
    Mohamad from Malaysia
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in January 2019

    Good place to stay”

    Good condition clean ample parking

    Reviewed February 26, 2019

    Dear Guest, Warmest greeting from Hotel Equatorial Penang! It's heart-warming to hear that you had a wonderful stay with us! I sincerely thank you for taking the time to give us your honest feedback. I must express my gratitude for your kind words. We would also like to thank you on the positive notes that you have on our facilities.We take pride in attending our guests needs in the best way possible. All of us here look forward to the pleasure of welcoming you back soon! Best Regards, The Management of Hotel Equatorial Penang

    Responded March 06, 2019
    Hotel Equatorial Penang
    8.8
    Excellent
    Woi from Malaysia
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in August 2018

    Always a Good Hotel”

    Hotel where you can relax, play some golf or just chill. Have been staying there many times and it is always a nice hotel

    Reviewed February 14, 2019

    Dear Mr Woi, Thank you very much for taking the time to review our property. It's always heart-warming to hear that you had a wonderful stay with us. We would also like to thank you on the positive notes that you have on our facilities and amenities. We look forward to welcoming you back to Hotel Equatorial Penang soon and thank you again for having chosen to stay with us. Best Regards, The Management of Hotel Equatorial Penang

    Responded February 20, 2019
    Hotel Equatorial Penang
    4.8
    S from Malaysia
    Couple
    Deluxe Twin Room
    Stayed 2 nights in January 2019

    Old, musky room no value for money”

    We enjoyed the dining and nice lobby, but room (specifically, north wing) may need better upkeep or perhaps even a makeover. Control panel for AC and lights isn’t well-placed making it inconvenient to adjust temperatures and lightings. The same with shower room.

    Reviewed January 06, 2019

    Dear Guest, Thank you for choosing our hotel, and for your review of your recent stay with us at Hotel Equatorial Penang. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. However, we would like to let you know that we are constantly habituating to a state-of-the-art look and feel in order to enhance our service to you as our goal is to deliver high- quality hospitality to every guest on every stay. We look forward to welcoming you again in the near future. Best Regards, The Management of Hotel Equatorial Penang.

    Responded January 09, 2019
    Hotel Equatorial Penang
    10.0
    Exceptional
    Ashley from Malaysia
    Family with young children
    Premier King Room
    Stayed 2 nights in December 2018

    Exceptional”

    Great location. Great view. Very good facilities. My boys really enjoyed the swimming pool especially the floating bed in the pool. The room is very very spacious n clean. I would definitely recommend this hotel to everyone I know.

    Reviewed December 20, 2018

    Dear Ms Ashley, Thank you for having chosen to stay at Hotel Equatorial Penang and we truly appreciate the awesome rate that you had given our property. It is heart-warming to hear your kind words and appreciation towards all of us! We look forward to welcoming you back to Hotel Equatorial Penang soon and thank you again for having chosen to stay with us. Best Regards, The Management of Hotel Equatorial Penang.

    Responded December 24, 2018
    Hotel Equatorial Penang
    8.4
    Excellent
    Al from Malaysia
    Couple
    Premier Deluxe Twin
    Stayed 1 night in April 2018

    All OK but staff needed some improvement on Customer Service”

    I came to check in at around 10:30 pm but was told that there was a system glitch and they couldnt check me in on the spot. They asked me to wait for an hour. Nevertheless, when we checked in, no wifi, no entertainment system until 3:30 am. Asked for any compensation for the long wait since I came there to do my work. They were reluctant to give any comment. Even failed to pick up my phone calls.

    Reviewed May 01, 2018

    Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. We regret to hear that our team members had not been able to assist you in the issue that you had encountered. We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback hared to the respective team members in order to assure that the same issue does not come up again. Once again, please accept our sincere apologies and we hope to see you soon in your next visit. Best regards, The Management of Hotel Equatorial Penang.

    Responded May 23, 2018
    Hotel Equatorial Penang
    8.8
    Excellent
    Farahiyah from Malaysia
    Couple
    Stayed 1 night in March 2018

    Excellent”

    Parking spaces quite far from lobby. Room is large. Old hotel but well-maintained. One superb thing is they have huge collection of movies in the tv. Breakfast is just nice. Beautiful and breath-taking hotel’s environment.

    Reviewed April 14, 2018

    Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the rate that you have given us on our property. It is truly heart- warming to note on all of the positive feedback that you had given on our hotel and that has been a that is a huge motivational expression for all of us here to strive even harder in serving you with the best hospitality. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang

    Responded May 23, 2018
    Hotel Equatorial Penang
    8.0
    Excellent
    Yeow from Singapore
    Business traveler
    Stayed 2 nights in April 2018

    Heart warming ”

    The staff is remember what my request for the last trip. Last trip I have requested 4 bottles of drinking water during my stay. And this trip, they auto provide me 4 bottles of drinking water during the stay.

    Reviewed April 13, 2018

    Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the awesome rate that you had given our property. On top of that, we are delighted to hear your positive feedback in regards to your fulfilled request in your recent trip. Our team strives to provide all of our Guest in Hotel Equatorial Penang with the best hospitality service. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.

    Responded May 23, 2018
    Hotel Equatorial Penang
    10.0
    Exceptional
    Min from Malaysia
    Family with young children
    Stayed 2 nights in March 2018

    Wonderful hotel with superbly comfortable bed”

    We had a rough time the night before in th e base camp, but was pleasently surprised by the size of the room, comfortable and relaxing - for the next few days we didn't go where but just stayed in the hotel enjoying my boys loved the place so much! Will be back definitely!

    Reviewed March 30, 2018

    Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the perfect score rate that you had given our property. It is truly heart- warming to hear that you had a comforting and relaxing stay at our hotel after the camp that you had the night before. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.

    Responded May 23, 2018
    Hotel Equatorial Penang
    8.8
    Excellent
    Amit from Singapore
    Business traveler
    Deluxe King Room
    Stayed 1 night in February 2019

    Beautiful Property, Beautiful Views”

    Lovely resort perched on top of a hill with wonderful views. Helpful and friendly staff.

    Reviewed February 23, 2019

    Dear Mr Amit, Warmest greeting from Hotel Equatorial Penang! It's heart-warming to hear that you had a wonderful stay with us! I sincerely thank you for taking the time to give us your honest feedback. I must express my gratitude for your kind words. it’s truly pleasing to know that you enjoyed the view. We are blessed to be located on hilltop thus offering a fantastic view of the island.We would also like to thank you on your kind compliments towards our staff,we take pride in attending our guests needs in the best way possible.. All of us here look forward to the pleasure of welcoming you back soon! Thank you and take care.

    Responded March 06, 2019
    Hotel Equatorial Penang
    6.8
    Good
    SACHIKO from Malaysia
    Solo traveler
    Premier King Room
    Stayed 1 night in November 2018

    good”

    the room is nice, spacy, clean and I love the bed, really comfy. pillows are smelly a bit. the food, breakfast and room service was ok. the cleaning staff start cleaning a room next to mine 9-10 with vacuum cleaner without door close. while they were cleaning, they talked each other louder voice and phone linging sound was really noisy. staff shouldn't be noisy while customer stay in hotel.

    Reviewed November 20, 2018

    Dear Sachiko, Thank you for taking the time to review your stay with us. Thanks for having taken the time to write such a detailed review. All your comments help us improve our service. We reassure you that your complaints will be shared with the entire staff and and we had taken serious note on the issues that you had mentioned. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.

    Responded November 22, 2018
    Hotel Equatorial Penang
    7.2
    Very good
    Ahmad from Malaysia
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in July 2018

    Could not sleep all night”

    My room is on the annexe wing. Far from the reception I had to drag my bag on my own. Concierge or reception did not even offered to assist. Then, the fan from the main chiller outside my room was making squeking noise all night. Complained to the hotel but with minimal effort

    Reviewed November 10, 2018

    Dear Ahmad, Thank you for having chosen to stay at Hotel Equatorial Penang. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. I am sorry for the delayed response as we are in the midst of investigating the issue with our team members. However, it was disappointing to learn that our service fell below par, and immediately upon receiving the feedback, I gathered all relevant team members together to understand what happened and how this situation could be avoided in the future. Looking forward to welcome you again in the coming days with even better service to all our valued guest! Best Regards, The Management of Hotel Equatorial Penang.

    Responded November 15, 2018
    Hotel Equatorial Penang
    8.4
    Excellent
    Julia from Malaysia
    Family with young children
    Premier King Room
    Stayed 1 night in October 2018

    Excellent”

    Room is nice, clean, reception staff was all trainee, slow, blur, not up to 5 star hotel standard, need more training about product knowledge and how to handle guest, swimming pool is nice and clean, coffee house food was ok.

    Reviewed October 15, 2018

    Dear Julia, Thank you for having chosen to stay at Hotel Equatorial Penang and for providing a rate and feedback on your recent stay with us. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. We regard each feedback from all of our Guests as an opportunity to improve and here at Hotel Equatorial Penang, our team strive to provide you with a top hospitality service along with an opulent stay experience for all of our Guests. Once again, please accept our sincere apologies and we hope to hear from you soon in your next visit to our hotel. Best Regards, The Management of Hotel Equatorial Penang.

    Responded October 31, 2018
    Hotel Equatorial Penang
    8.8
    Excellent
    SIEWYEE from Malaysia
    Couple
    Deluxe Twin Room
    Stayed 1 night in September 2018

    Good location if you have a function/event in Bukit Jambul”

    I like the spacy feeling you get when you are in the hotel. It has a resort-like feel and is surrounded by greenery. It's far from the hustle and bustle of the city centre (good). Service is good, friendly. The room is clean, spacious. Love the balcony. Suggestions for improvement: Signages to the rooms in the North Wing, and more TV channels.

    Reviewed September 24, 2018

    Dear Guest, Thank you for the rating and glad that your stay with us was serene, with the beautiful nature of flowers and trees and our lush greenery landscape. We would also like to thank you on the positive notes that you have on our hotel and your suggestion in regards to the signages and TV channels. We will strive our best to improve the quality of services that we provide to our guest. Looking forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang

    Responded September 24, 2018
    Hotel Equatorial Penang
    6.4
    Good
    bee from Malaysia
    Couple
    Deluxe Twin Room
    Stayed 1 night in September 2018

    customer service ”

    The hotel front desk service need to be improve. Unable to let customer know how long we have to wait for the room to be ready during check in. when check out charge me tourism tax and sst. According to Agoda email my reservation no need pay service tax moreover I'm Malaysian the tourism tax applies to non Malaysian only.

    Reviewed September 15, 2018
    9.6
    Exceptional
    Ee from Malaysia
    Couple
    Deluxe Twin Room
    Stayed 4 nights in September 2018

    A Very Nice Hotel”

    As the hotel is located away from the city, it is peaceful and quiet. It’s nice to walk in the garden. The lobby and pool side are very windy and relaxing as well. From our last stay few years back,, the pool side has been upgraded with a bar and the coffee house terrace by the pool side. Will definitely stay here again!

    Reviewed September 14, 2018

    Dear Guest, Thank you for the rating and glad that your stay with us was serene, with the beautiful nature of flowers and trees and our lush greenery landscape. Looking forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang

    Responded September 18, 2018
    Hotel Equatorial Penang
    10.0
    Exceptional
    Azura from Malaysia
    Family with young children
    Deluxe Twin Room
    Stayed 1 night in July 2018

    Good Old Hotel”

    You get what you expect .. the service and the quality of room. For the price we paid it was above our expectation. They keep to their standard.

    Reviewed January 21, 2019

    Dear Ms Azura, Thank you for choosing our hotel, and for your candid review of your recent stay. We are elated to hear that you are pleased with your accommodations. We are constantly habituating to a state-of-the-art look and feel. Rest assured, we are actively working to enhance our service to you as our goal is to deliver high- quality hospitality to every guest on every stay. We look forward to welcoming you again in the near future. Best Regards, The Management of Hotel Equatorial Penang.

    Responded January 23, 2019
    Hotel Equatorial Penang
    12345
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    • Very good location
    • Kek Lok Si Temple
    • Penang Intercity Bus Terminal is within 1.83 km