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Hotel Erzgiesserei Europe
Hotel Erzgiesserei Europe
Hotel Erzgiesserei Europe
Hotel Erzgiesserei Europe
Hotel Erzgiesserei Europe
Hotel Erzgiesserei Europe
Hotel Erzgiesserei Europe

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8.5

Excellent

506 reviews

506 reviews

See map

8.2

Excellent

Location rating score

Excellent location - 400 meters from city center
Parking
Available
Popular landmarks
Residenz 2.1 km
New Town Hall 2.2 km
Marienplatz 2.2 km
St. Peter's Church 2.3 km
Olympiapark 2.7 km
BMW Museum 3.0 km
BMW Welt 3.0 km
Deutsches Museum 3.2 km
Nymphenburg Palace 3.8 km
Allianz Arena 9.3 km
Nearby landmarks
Dr. Hunsdorfer 130 m
Augen-OP-Zentrum 160 m
Embassy of The Netherlands 170 m
Embassy of Paraguay 250 m
Cinema 250 m
Sankt Benno 290 m
Lori-Apotheke 310 m
M&V Body 320 m
College of Applied Sciences 320 m
Lowenbrau Brewery 350 m

Hotel Erzgiesserei Europe

Erzgiessereistr. 15., Maxvorstadt, Munich, Germany, 80335 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Maxvorstadt part of Munich, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Marienplatz. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

370 meters to public transportation

Front desk [24-hour]

Excellent breakfast

Complimentary WIFi in all rooms

Currency conversion service

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Restaurants

Bar

Laundry service

Your dates are popular among travelersUsers are booking a place in Munich every 7 minutes on Agoda.com
Value for money8.6
Distance to city center1.5 km
Location rating8.2
Nearest airportSpecial Airport Oberpfaffenhofen (OBF)
Distance to airport20.9 km

Rooms available at Hotel Erzgiesserei Europe

Excellent
Room comfort & quality

8.4

Superior Room
...
  • Courtyard view
  • Balcony/terrace
  • 1 queen bed
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Standard Room - Queen
...
  • Courtyard view
  • Balcony/terrace
  • 1 queen bed
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Standard Room Twin
...
  • Courtyard view
  • 1 single bed
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Studio with Air Conditioning
...
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    DOUBLE BED FOR NON-SMOKERS
    ...
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      Comfort Double Bed
      ...
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        Double Room
        ...
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          Room standard
          ...
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            Comfort Double Room
            ...
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              CONFORT DOUBLE BED
              ...
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                Frequently asked questions

                Does Hotel Erzgiesserei Europe have a hot tub?

                Hotel Erzgiesserei Europe does not have a hot tub.

                How much does it cost to stay at Hotel Erzgiesserei Europe?

                Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

                What time is check-in and check-out at Hotel Erzgiesserei Europe?

                Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                How do I get to Hotel Erzgiesserei Europe?

                For those who wish to drive their own cars, Hotel Erzgiesserei Europe has a car park right on site for maximum convenience. Parking is available for a fee of 14.00 EUR per day. If you're looking for an easy way to get around Munich with private transportation, the hotel can arrange both taxis or car rental.

                Is breakfast offered at Hotel Erzgiesserei Europe?

                Wake up to a great buffet breakfast at Hotel Erzgiesserei Europe.

                What are my dining options at Hotel Erzgiesserei Europe?

                Hotel Erzgiesserei Europe features an on-site restaurant for your dining convenience.

                What is the smoking policy at Hotel Erzgiesserei Europe?

                Hotel Erzgiesserei Europe does not permit smoking in any of its rooms, but allows smoking in designated areas.

                What is the closest train, metro, or bus station to Hotel Erzgiesserei Europe?

                The closest train, metro, or bus station to Hotel Erzgiesserei Europe is Stiglmaierplatz underground station, 370 m away.

                What restaurants are nearby Hotel Erzgiesserei Europe?

                Restaurants including Backshop Geier, Backhaus Cafe and Trattoria San Benno are popular in Hotel Erzgiesserei Europe’s neighborhood which is known as Maxvorstadt.

                What popular shopping places are close to Hotel Erzgiesserei Europe?

                Shopping options in Hotel Erzgiesserei Europe’s Maxvorstadt neighborhood include Die Mercerie, Elisabethmarkt and Gallerie Thomas.

                What are popular attractions near Hotel Erzgiesserei Europe?

                Hotel Erzgiesserei Europe’s location in the Maxvorstadt neighborhood makes it close to famous attractions including Alte Pinakothek, Neue Pinakothek and Pinakothek der Moderne.

                What popular natural sightseeing spots are close to Hotel Erzgiesserei Europe?

                Hotel Erzgiesserei Europe’s nearby natural sights include Taschentuchbaum located in the same Maxvorstadt area.

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                Explore the neighborhood

                What people love about Hotel Erzgiesserei Europe

                • 8.4

                  Excellent
                  Breakfast

                  "Great Breakfast, especially the staff who are so good!"

                  David

                  |

                  November 29, 2019

                • 8.4

                  Excellent
                  Location

                  "Nice little hotel with good location."

                  Iiro

                  |

                  July 10, 2019

                • 8.8

                  Excellent
                  Location

                  "Location is near Munich's top attractions, public transportation and restaurants"

                  Jacquelyn

                  |

                  July 9, 2019

                Overall rating:

                8.5

                Excellent
                506 reviews
                Cleanliness
                9.0
                Facilities
                8.2
                Location
                8.2
                Read all reviews >
                What travelers say they love:
                The room was really nice and the breakfast was good.
                Caitlin from United States
                Couple
                More about Hotel Erzgiesserei Europe

                More about Hotel Erzgiesserei Europe

                Hotel Erzgiesserei Europe

                Check out all the many sightseeing choices in Munich when you stay at Hotel Erzgiesserei Europe, which puts you close to all the famous landmarks. Access is everything, and you'll get the most of while staying only 2.0 km from Sendlinger Tor Old City Gate and its easy transportation options.
                All offerings provided by Hotel Erzgiesserei Europe help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Munich is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
                Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hotel Erzgiesserei Europe. For health reasons, smoking is not permitted anywhere inside the hotel.
                For guests who would like to smoke, the designated smoking areas are available.


                Dining and things to do

                Each morning you can start the day with a delicious in-house breakfast offered at Hotel Erzgiesserei Europe. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.


                Around the property

                Be sure to visit some of the city's popular sights during your stay in Munich. A great museum trip can be had at BMW Museum located 2.9 km away, with local art that provides a sense of the region. Cheer on the local team at Allianz Arena located 9.2 km away, or just buy some authentic gear and memorabilia to show your support.

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                Amenities and facilities
                Excellent
                Facilities

                8.2

                Most talked about facilities

                Breakfast

                42 mentions

                Housekeeping

                11 mentions

                Internet

                7 mentions

                Food & Dining

                1 mention

                Languages spoken

                • English
                • Arabic
                • German
                • Hungarian
                • Italian
                • Russian
                • Spanish
                • Turkish

                Internet access

                • Complimentary WIFi in all rooms
                • Internet services
                • Wi-Fi in public areas

                Things to do, ways to relax

                • Garden
                • Ticket services
                • Tours

                Cleanliness and safety

                • Anti-viral cleaning products
                • Breakfast in room
                • Cashless payment service
                • Doctor/nurse on call
                • First aid kit
                • Hand sanitizer
                • Hot water linen and laundry washing
                • Individually-wrapped food options
                • Physical distancing of at least 1 meter
                • Professional-grade sanitizing services
                • Protective screens in common areas
                • Room sanitization opt-out available
                • Rooms sanitized between stays
                • Safe dining setup
                • Sanitized kitchen and tableware items
                • Staff trained in safety protocol

                Dining, drinking, and snacking

                • Alternative meal arrangement
                • Bar
                • Restaurants
                • Room service

                Services and conveniences

                • Air conditioning in public area
                • Concierge
                • Currency conversion service
                • Daily cleaning
                • Disabled facilities
                • Doorman
                • Elevator
                • Food delivery
                • Heating in public area
                • Ironing service
                • Laundry service
                • Luggage storage
                • Meeting/banquet facilities
                • Safety deposit boxes
                • Smoke-free property
                • Smoking area
                • Terrace

                Access

                • Check-in/out [express]
                • Fire extinguisher
                • Front desk [24-hour]
                • Non-smoking rooms
                • Pets allowed
                • Safety/security feature
                • Smoke alarms
                • Soundproof rooms

                Getting around

                • Car park [on-site]
                • Parking [paid]
                • Rental car
                • Taxi service

                Available in all rooms

                • A/C
                • Accessible by elevator
                • Carpeting
                • Closet
                • Complimentary drinking water
                • Desk
                • Hair dryer
                • Heating
                • Iron and ironing board
                • Linens
                • Lock box in room
                • Mini bar
                • Phone
                • Radio
                • Satellite/cable channels
                • Seating area
                • Smoke alarm
                • Toiletries
                • Towels
                • Trash cans
                • Wi-Fi
                • Wi-Fi [complimentary]
                Food and dining
                Restaurants on site

                Restaurant

                • Cuisine: German, International, Local
                • Menu: Buffet
                Location
                Erzgiessereistr. 15., Maxvorstadt, Munich, Germany, 80335
                Excellent
                Location

                8.2

                Airports

                • Special Airport Oberpfaffenhofen (OBF)
                  20.9 km
                • Munich Airport (MUC)
                  28.6 km 34 min drive

                Public transportation

                • Stiglmaierplatz underground station
                  380 m
                • Mailingerstrasse Subway Station
                  550 m

                Hospital or clinic

                • Dr. Hunsdorfer
                  130 m

                Shopping

                • Viktualienmarkt
                  2.4 km

                Convenience store

                • Cesar Markt
                  640 m

                Cash withdrawal

                • ATM
                  380 m
                What's nearby

                Popular landmarks

                • Residenz
                  2.1 km
                • New Town Hall
                  2.2 km
                • Marienplatz
                  2.2 km
                • St. Peter's Church
                  2.3 km
                • Olympiapark
                  2.7 km
                • BMW Museum
                  3.0 km
                • BMW Welt
                  3.0 km
                • Deutsches Museum
                  3.2 km
                • Nymphenburg Palace
                  3.8 km
                • Allianz Arena
                  9.3 km

                Nearby landmarks

                • Dr. Hunsdorfer
                  130 m
                • Augen-OP-Zentrum
                  160 m
                • Embassy of The Netherlands
                  170 m
                • Embassy of Paraguay
                  250 m
                • Cinema
                  250 m
                • Sankt Benno
                  290 m
                • Lori-Apotheke
                  310 m
                • M&V Body
                  320 m
                • College of Applied Sciences
                  320 m
                • Lowenbrau Brewery
                  350 m
                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Property policies
                Children and extra beds

                Extra beds vary by room. Please check each room's capacity for details.

                All children are welcome.

                Infant 0-3 year(s)
                Stay for free if using existing bedding.
                Baby cot/crib available upon request
                Children 4-6 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 7 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking 6 or more rooms, special policies may apply.
                Some helpful facts

                Check-in/Check-out

                • Check-in from14:00
                • Check-out until12:00
                • Reception open until00:00

                Getting around

                • Distance from city center1.5 km
                • Travel time to airport (minutes)35

                The property

                • Non-smoking rooms/floorsYes
                • Number of bars/lounges1
                • Number of floors6
                • Number of restaurants1
                • Number of rooms 106
                • Room voltage220
                • Year property opened1984
                • Most recent renovation2016

                Parking

                • Daily parking fee14.00 EUR

                Reviews of Hotel Erzgiesserei Europe from real guests

                Provided by verified guests of Agoda
                8.5
                /
                10
                Cleanliness9.0
                Facilities8.2
                Location8.2
                Room comfort and quality8.4
                Service8.8
                Value for money8.6
                High score for Munich
                Rating
                9+ Exceptional (111)
                8-9 Excellent (56)
                7-8 Very Good (52)
                6-7 Good (20)
                <6 Below Expectation (15)
                Time of the year
                Mar - May (56)
                Jun - Aug (107)
                Sep - Nov (51)
                Dec - Feb (40)
                All guests (506)
                All room types
                All languages

                Show reviews that mention 

                Showing 254 verified guest comments
                12345
                10.0
                Exceptional
                Krishna from United States
                Family with teens
                Stayed 1 night in May 2017

                Excellent Hotel and Breakfast!”

                We booked 2 rooms at Hotel Erzgiesserei Europe in Munich through Agoda for 3 nights and had to change to 1 night. Though it was difficult to make the change after we checked in, it was handled very efficiently by the hotel and Agoda! We are very appreciative of this! Hotel is very nice, good location and amazing customer service! Breakfast was outstanding, with endless variety of Cheeses, excellent service and awesome menu! Though their parking was full, the hotel was very helpful in parking our car.

                Reviewed May 30, 2017

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                9.6
                Exceptional
                Walter from United States
                Couple
                Stayed 5 nights in July 2017

                Exceptional”

                Traveling from the United States to Germany for the first time after 38 years of marriage, we were excited but apprenhensive. We looked on line for many hotels, but continually came back to Hotel Erzgriesserei. We couldn't have been happier with this decision. We did not want a hotel that was by the main train station, we didn't want a hotel by Tourist Attractions. But we wanted one where we could have a 5 minute walk to catch the ubahn or sbahn and get to those attractions. The location of this hotel fit these requirements. This hotel was in a quiet neighborhood/corporate/business area, too which allowed us to have a quiet night sleep. All the men and women who are employees at this hotel were kind, helpful, welcoming and went out of their way to assure us a nice stay. Answered our questions, helped us with some directions and had a smile on their faces whenever we saw them. There is a nice restaurant on site, but it was rarely visited during our stay. The waitress was extremely nice on the one night we stopped to have a dessert and a glass of wine. The breakfast in the morning was outstanding. Served hot and fresh. Very clean glassware, chinaware, and linens. We found San Benno Italian Restaurant, which is right around the corner wonderful too. As well, there is a biergarten about a 10 minute easy walk from Hotel Erzgiesserei. The only reason we gave less than 5 stars on the facilities section is that we wished there would have been area to pick up a newspaper, bottled water, etc. Please note, the hotel is in the midst of refurbishing rooms. Ours was not one of the updated ones. However it was quite large and allowed us to get around comfortably inside. If you decide to stay tbere, and you need a walk in ahower, please request one. Not all rooms have them. Mr. and Mrs. Teeters New Albany, Ohio

                Reviewed July 26, 2017

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                9.2
                Exceptional
                robin from United Kingdom
                Group
                Stayed 3 nights in June 2018

                Our group consisted of 6 pensioners.”

                Although we were concerned about the location of the Hotel we found it to be quite, pleasant and within an easy walk of the main city. Our whole experience of Munich was a well presented clean and welcoming city, which was mirrored by the Hotel and Staff of the Hotel Erzgiesserei. Thank you for an enjoyable stay.

                Reviewed June 11, 2018

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                9.2
                Exceptional
                Yen from Malaysia
                Couple
                Stayed 3 nights in March 2018

                Large clean room, friendly and helpful staffs”

                We got a superior room for 3 nights stay in Munich. The room is larger than expected and with modern setting. The bathroom is huge equipped with a bath tub as well. You get a good soak after a tiring day. The staffs are really friendly and helpful. The room doesn’t have iron and heater. We requested at the reception, they have got everything you need, just have to ask. The breakfast is simple but definitely more than enough to fill you. Love the variety of breads they got. On our last day, we have to leave really early, requested to have our breakfast packed. They prepared 2 sandwiches, fruits, yoghurt drink and a bottle water. If you are taking a Long bus/train ride, this can last you for the entire ride. The only down side for this hotel is the location. It’s about 15-20 mins walk to Munich central station. There is a closer station (Stiglmaierplatz) about 5-10 mins walk, which is only 2-3 stations away from most of the attractions around. Really enjoyed our stay. Would definitely come back again.

                Reviewed March 20, 2018

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                8.7
                Excellent
                Zora from Switzerland
                Solo traveler
                Stayed 1 night in April 2012

                Nice clean Hotel”

                cleanness

                I felt very comfortable in the Hotel Erzgiesserei . The hotel is located near to the Hauptbahnhof, just one stop by subway (Stiglmaierplatz). The staff was nice, the hotel very clean and quiet and the rooms seem to be renovated not a long time ago. Breakfast was also good, there is even a terrace to enjoy breakfast outside. I would go there again.

                Reviewed May 06, 2012

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                9.6
                Exceptional
                Adrian from Canada
                Couple
                Stayed 2 nights in August 2018

                excellent stay with a parking miscommunication”

                We enjoyed our stay there very much. Reception staff were very helpful, the rooms are very clean and quiet. Breakfast is excellent with variety and quality. The only thing was parking... I mean there was parking and I used it but the (fact there was a) price was only mentioned at the last moment when leaving. I wish they were upfront with it. Maybe it is the norm in Europe to pay for parking as an extra at the hotel you stay, I did not know. Otherwise truly excellent. Close to Marienplatz, 3 stops only, although you need to change lines at Central station from U to S.

                Reviewed August 08, 2018

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                9.2
                Exceptional
                Loretta from Canada
                Family with teens
                Stayed 3 nights in July 2018

                Fabulous hotel.”

                Loved this hotel. Super clean, great sized rooms with good AC and nice bathroom if a little on the small side but no big deal. The staff were lovely. Breakfast was very good. There is a restaurant and bar although we didn't get the chance to use. Location is about 300m from U-bahn and only one stop from Haupbahnhof central station and S-bahn. Will definitely be staying again next time I'm in Munich.

                Reviewed July 30, 2018

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                9.2
                Exceptional
                Arie from Australia
                Family with young children
                Stayed 2 nights in September 2018

                First time traveller with family in Munich”

                First time in Munich. Travelling with 2 kids and wife. Clean and free breakfast. Location is not too close but again I have nothing to compare with for hotels with similar prices. Room size is not spacious but it is okay. It has parking but not free. Driving in and out with Ford Galaxy is a challange. Any bigger car like Merc Vito, I am not sure if it can fit.

                Reviewed September 21, 2018

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                8.8
                Excellent
                Jaroslav from United Kingdom
                Business traveler
                Stayed 2 nights in February 2019

                Clean, spacious hotel with basic but good breakfast”

                The hotel is located in wider centre of Munich. If you drive there, you will need the environmental sticker for your car. There is limited on-street parking (6 EUR for 24 hours) and the hotel has parking spaces in an underground car park (14 EUR for 24 hours). Rooms are spacious and clean. Staff are welcoming, friendly and helpful. The breakfast is basic but there is the variety is good. The only negative is the lack of good coffee - we only got plain black coffee from a thermo flusk, no option of an espresso, capucino, etc.

                Reviewed February 17, 2019

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                8.0
                Excellent
                David from Australia
                Group
                Stayed 3 nights in December 2018

                Munchen you Legend”

                Eight of us (2 families) wanted a NYE experience in Europe so we chose Munchen. Hotel was great, breakfast was great, Bar was great. Walking distance to Augustiner Kellar. Spent NYE in the Lagering Caves what a night! Massive buffet with vast quantities of Munichs finest beers. Firework display at midnight outside overlooking the ice rink, brisk but seriously entertaining evening. Perfect

                Reviewed March 19, 2019

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                9.3
                Exceptional
                Mindy from United States
                Couple
                Stayed 2 nights in June 2013

                Relaxed, Friendly and Great Value!”

                Free Bike Rental! Great Free Breakfast! Friendly Staff!

                Our time at this hotel was relaxed and enjoyable. We arrived way before check in time, but they held our bags for us so we could begin sightseeing upon arrival. The room was spacious and comfortable. The best part for us was the free bike rental and the friendly helpful staff who answered all of our questions and were very easy to communicate with. The breakfast was delicious with lots of options. WiFi is only available in the rooms for a fee, but you can get an hour free per day in the lobby. If the Internet was available in the room this would be a near perfect hotel for its price range. Would highly recommend!

                Reviewed June 21, 2013

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                9.3
                Exceptional
                rae from United States
                Solo traveler
                Stayed 6 nights in March 2014

                Very comfortable and accommodating”

                Cleanliness, location and staff

                Wonderful! Enjoyed our stay so much that we booked our stay for next year, March 1st-7th, 2015. Wishing I would receive a writtenor email confirmation of stay that I booked directly with the hotel while we were still in Munich.

                Reviewed March 19, 2014

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                9.2
                Exceptional
                Mohamed from France
                Family with young children
                Stayed 3 nights in August 2018

                Very good choice”

                Nice hotel with a very spacious room and generous breakfast. Located in a quiet street within a walking distance (5 to 10 min) to the next U-Bahn (metro) station. Downtown reachable in less than 20 min. Most parking places in the underground are very narrow and one has to be careful to avoid bad surprises with your car. Also not that the parking costs 13€ a day and is not included in the booking price. I was surprised at checkout when I was asked to pay 39€ for 3 nights. I explained the situation to the person at the reception and she was very kind and canceled the 39€.

                Reviewed August 20, 2018

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                10.0
                Exceptional
                Xiao from United Kingdom
                Couple
                Stayed 3 nights in April 2018

                Recommend it!”

                Nice staff and good breakfast. Room is clean and position of this hotel is very good. I will chose it if I go to Munich next time.

                Reviewed April 07, 2018

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                8.7
                Excellent
                Sue from United States
                Couple
                Stayed 2 nights in May 2012

                Very clean hotel with great service!”

                Clean, restaurants near, nice staff

                It was easy to get to, parking was convinenet but was the most expensive of all the 6 places I stayed in Europe. Staff was great, rooms super clean, great location to get to restaurants and train to get to old city and other places around Frankfurt. Would stay again but without car.

                Reviewed June 01, 2012

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                10.0
                Exceptional
                Angela from United States
                Solo traveler
                Standard Room - Queen
                Stayed 4 nights in April 2018

                Perfect!”

                Excellent room in a quiet part of town. Easy access to the underground metro so that you can maneuver around Munich quickly. Breakfast is excellent, and the staff is helpful and friendly.

                Reviewed May 08, 2018

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                9.6
                Exceptional
                Gary from United Kingdom
                Couple
                Stayed 3 nights in January 2018

                Exceptional”

                Super hotel; quality at very reasonable price, good location, quiet, great breakfast and spacious rooms (stayed in 3 different ones). Only negative, would appreciate tea/coffee making facilities in rooms

                Reviewed January 20, 2018

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                10.0
                Exceptional
                Janette from United Kingdom
                Family with teens
                Stayed 2 nights in December 2017

                Munich christmas Market break”

                Two stops on the ubahn to the top end of the Christmas Market - Karlsplatz(ice rink end of the street) . The area the hotel was in was quiet, well lit and very safe. The room was big, the beds and pillows super comfortable, the breakfast was good. The staff were all very polite and helpful. I have nothing negative to say. Hotel was brilliant.

                Reviewed December 24, 2017

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                8.3
                Excellent
                Daniel from Switzerland
                Couple
                Stayed 2 nights in April 2014

                Cozy city hotel off the main streets”

                Quiet, cozy, free bike rental

                Very convenient stay at this clean city hotel which is slightly outside the main radius of all the other hotels but still only a 10 min walk to the Hauptbahnhof. Bike rental is free. Windows are small due to the shape of the building, which makes the room a bit dark in daylight. Staff is friendly and attentive. Breakfast buffet is average to good. Internet service (WiFi) is good and free in the lobby area, in the room it seems to be limited to 2hrs per day (although we didn't use it). I wouldn't mind staying here again.

                Reviewed May 02, 2014

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                7.7
                Very good
                Jan from United Kingdom
                Family with teens
                Stayed 2 nights in August 2015

                Ñice hotel but staff not very friendly”

                Cleanliness, friendly cleaners, breakfast

                It was a nice hotel but as we knew, it was not central. We walked into the centre but also took the Ubahn. If you speak German there is no problem but negotiating the public transport could be a problem. My daughter who is 24 speaks no German and felt she would have struggles had she not had me with her (my German is pretty good). The hotel staff were efficient but not overly welcoming. They were unable to provide us with a shower cap which is unusual for a 4 start hotel and when we asked for directions, they were quite abrupt and didn't give us much time. At check out I was asked to return (having got into a taxi) as my credit card had been used only to secure our stay. I said I had paid many months ago but said that if there was a problem they had my details. I was asked none the less to go back into reception; here the receptionist then realised his mistake. I realise mistakes can happen but we were needing to catch a pre-booked train so I would have expected their cooperation in saying have a nice time and don't worry, we will email you if there is a problem. All in all, I didn't feel valued as a guest which is a pity as the hotel offered good value for money. The managers and receptionists should follow the example of the cleaning ladies who smiled and always exchanged a Guten morgen.

                Reviewed August 16, 2015

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                12345
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