Will come back”

Great staff. Convenient location. Well kept and updated. Good food at the restaurant and neighborhood -- generally speaking, yummy food around Chicago! Room very clean -- service a bit slow, but perhaps low manpower? Still, nice and clean. $16 Urban fee was a bit much -- that is, in-room espresso machine was wonky and made bad coffee (an upgrade would be good); we didn't use the gym (lots of walking to do and places to see in Chicago to get one's exercise); didn't want to keep taking small bottled water due to plastic waste; local phone calls not really a big deal in today's cellphone world; access to printing/business center not very useful, either; wifi a definite must, so that's something positive! Again, no issue with additional cost, but I think $15/$16 is a bit much on a daily basis. Parking is approx $22/day, if you have a car. Overall a good hotel; minor adjustments, but I'd say better than the alternatives in that area. I would definitely come back.

Cubs trip”

Our stay in Chicago at the Essex was wonderful; the staff made an excellent impression on us - very polite and efficient. Thank you for a great trip to Chicago to see the Cubs play!

Not good for Chicago Marathon weekend! ”

Not flexible at all for marathon runners, if you are going to run the Chicago Marathon, look for another hotel. Their location is great, but they tell you they will be flexible with checkout and then they charge you a late fee. There are other hotels in the area that are more understanding of runners and will extend the checkout an hour or so without you having to pay more.

Great hotel near Grant Park”

Rooms are big, modern and elegant with huge flat TV and floor-to-ceiling windows. Bathroom have bluetooth audio connection. Beds are tremendous and comfortable. The only pity is the hotel does not offer breakfast, but there are numerous breakfast and brunch options in the neighborhood. Yolk is brilliant.

CEO”

I thought the hotel and the room were very good. The only thing that I found disconcerting was the automatic-electronic voice that spoke in a foreign language every time I walked by the bathroom....what the heck was that? Also, it is not clear enough where you can find all the services like room service, etc. There should be larger separate sign that tells you everything is on the tv.

Very nice stay”

The only downside is that i still don't have my incidentals unused portion refunded to my card yet a full 4 days later. Very comfortable boutique style hotel with a lovely restaurant and nightclub too. Very close to the museum campus.

Nice central location. ”

I did not realize how great a location it was. Right at the corner of Michigan and 8th. Michigan Avenue is their main strip with elite hotels and restaurants. I would recommend it.

Exceptional”

Hotel was very clean and new. The staff was super friendly. We would definitely stay there again.

Exceptional”

Clean remodeled very nice, no free hotel parking. Food is good, bed is comfortable.

Amazing place❣”

The customer service is what stood out first. The staff were very friendly and accommodating. The room was also nice. It is located in a great area with plenty of attractions within walking distance. I was beyond pleased.

Clean and Great Area”

Wonderful location and exceptional quality hotel.

Beautiful ”

Beautiful room, amazing view, upgraded by staff upon check in. Great anniversary getaway for me and my wife.

Front desk staff were terrible ”

Let me just start off by saying that I work in customer service, and part of how I get paid is based off of surveys. I never leave bad surveys. Everyone in the RESTAURANT was very nice bartenders waiters etc. but the front desk were super short and rude. Every time I called, they would hang up before I had the chance to finish what I had to say or finish my question that I had. My husband even ended up getting into it with one of them and all we were trying to do was ask about a late check out. This is a newer hotel, You would think hiring people at the front desk that are great at customer service would be important. Hopefully this feedback will help them in the future.

Great Location and Newly Renovated!”

I enjoyed my stay here. Very clean, modern and newly renovated. Located in a great location on Michigan Avenue, right across from Grant Park. Easy to walk to The Field Museum, Alder Planetarium, Shedd Aquarium and a nice walk to Millennium Park.

Above average”

Staff weren’t helpful Rooms weren’t ready on time No one brought shower gel upstairs

Great location, great rooms”

The staff, the location, the rooms were all excellent. I would stay again.

Clean, comfortable, good food and cocktails, friendly staff ”

Love the Bluetooth mirror and comfy pillows. Waited a while to buy some scones in the little coffee shop and the attendant never showed. I had to run to catch a cab to the airport, so never bought them. Disappointing.

very bad experience”

We lost two posters this Tuesday (October 22nd, in room 318) and reported to the people at the front desk. The posters were in the room since October 20th (we printed them in the FedEx, right across the street). Our presentation was on October 23rd. We noticed the posters were missing the night right before our presentation. People at the front desk said they’d reported this issue but was still waiting for investigation before our leaving. We were so disappointed about their attitude and the way they handled this, as they said they wouldn’t take any responsibility since they didn’t see our posters, and when we asked them a day after this (in the evening of October 23rd), the guy at front desk said the cleaning people did not come today. So, it’s still under investigation. This is really not a good excuse. Can you imagine the housekeeper didn’t show up a whole day? Now, we've been back from the conference for a couple of days, but are still waiting for their resonponse.

Centrally located, clean and modern!”

Walking distance to Millennium Park, 5 mins to halal food (Epic Burger) and yeah, staff was friendly too!

I will not go there again ”

They have terrible room service. I lived for 5 days and did not get cleaned even once. The reason they say you should contact us before 2 pm