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Hotel Eternal Flame
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9.4 Exceptional location
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9.4Location

Hotel Eternal Flame

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Exceptional
Based on 13 reviewsSee what guests said
9.6
  • Heart of the City

  • Free Wi-Fi in all rooms

  • Hot spring bath

  • Air conditioning

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Room choices
Standard Triple Shared Bath
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  • 18 m²/194 ft²
  • Shared bathroom
  • 3 single beds
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Standard Double
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  • 9 m²/97 ft²
  • Shower and bathtub
  • 1 double bed
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Standard Double Shared Bath
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  • 9 m²/97 ft²
  • Shared bathroom
  • 1 double bed
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Standard Twin Shared Bath
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  • 10 m²/108 ft²
  • Shared bathroom
  • 2 single beds
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Quadruple Room with Shared Bathroom
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  • 4 single beds
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Standard Semi-Double Room Non-Smoking
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  • Non-smoking
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Standard Single Room Non-Smoking
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  • Non-smoking
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Quad Room Non-Smoking
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  • Non-smoking
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Deluxe Single Room Non-Smoking
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  • Non-smoking
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STUDIO Twin Room Non-Smoking
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  • Non-smoking
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Verified guest reviews

Agoda Reviews (13)
9.6
Filter by guest type:
Cleanliness9.8
Facilities10.0
Location9.4
Room comfort and quality8.9
Service10.0
Value for money9.5
Provided by verified guests of Agoda
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Standard Double
Standard Twin Shared Bath
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Showing 13 verified guest comments
12
10.0
Anne from New Zealand
Group
Standard Twin Shared Bath
Stayed 5 nights in April 2016
Amazing service and tranquility
From the moment we arrived every detail was taken care of before we even thought about them! Aki (the manager) offered to drop and pick us up from the ski fields, booked restaurants for us each day. Breakfast was different and delicious each morning, not to mention a nice relaxing tune was always on making us feel like we're truly on holiday. There were plenty of books and movies for the times we just want to laz around. Thoroughly enjoyable experience, great recommendation for different restaurants from Aki, and most of it within easy walking distance and great value for money. Totally would recommend
Reviewed April 21, 2016
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9.7
Krin from Thailand
Solo traveler
Standard Twin Shared Bath
Stayed 3 nights in February 2016
Absolute Gem!
The hosts, Nao and Kimi, the food and great value
Friendly, fantastic value, lovely staff whom are always smiling and helpful. The food is to die for and in a superb location to get from different resorts. Top marks. Thank you Nao and Kimi!
Reviewed March 03, 2016
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9.0
Brad from Australia
Group
Standard Twin Shared Bath
Stayed 5 nights in February 2016
Japanese hospitality at is best
The staff, the breakfast, the onsen
The owners Now and Kimi always are there to assist you. They go beyond what would be expected and are the reason why the hotel does so well. Thank you for a pleasant stay in hakuba
Reviewed February 14, 2016
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10.0
Anne from Australia
Family with teens
Standard Twin Shared Bath
Stayed 8 nights in January 2016
Fantastic
Nao and Kimi were excellent hosts and made us feel very welcome. Pension is in a great location near restaurants in Echoland and shuttle bus very accessible. Nao and Kimi were able to pick us up on our arrival and drop us off for departure and nothing was too much trouble. Breakfasts were delicious and the rooms were small but comfortable. Thanks so much
Reviewed January 26, 2016
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10.0
David from Australia
Family with teens
Standard Twin Shared Bath
Stayed 2 nights in March 2015
great place
qualitywervice
Reviewed April 03, 2015
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10.0
Susan from Australia
Group
Standard Twin Shared Bath
Stayed 5 nights in February 2015
The best!
Nao and Kimi, the staff and the breakfasts
Wonderful as always
Reviewed February 25, 2015
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10.0
Lucas from Australia
Solo traveler
Standard Twin Shared Bath
Stayed 3 nights in February 2015
Special place to stay
Staff, food, location
Reviewed February 23, 2015
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10.0
Joost from Netherlands
Couple
Standard Double
Stayed 12 nights in January 2015
Love this place
The friendliness of the staff. The onsens. Beer vending machine
All of the staff are super friendly and will help you out with whatever you need. We met a whole bunch of cool people here, as most people gather in the lounge room downstairs where you can enjoy some beverages with complementary snacks provided by the staff.
Reviewed February 12, 2015
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9.7
Zachary from United States
Solo traveler
Standard Twin Shared Bath
Stayed 6 nights in January 2015
AWESOME!
Location, Service, Food
We arrived with little in the way of expectations. Nao greeted us immediately, had our ski bags taken to our room and offered us beers. He ran down the list of how things would work and ensured we'd be comfortable. Having not eaten, he made a recommendation and reservation right away. Things continued like this. Nao and his entire staff were extremely accommodating. Breakfast was fresh and filling every morning. The rooms were simple but comfortable. The rest of the facilities were spotless and included a nice dining room, super comfortable living room w/ TV and Wii, shared onsen, and a ski/boot drying room. We did dinner two nights, and the 5 course meal was executed flawlessly. We came to ski and shuttle bus stops for the various resorts were a 1-2 minute walk out the door. The massage chairs and personal onsen were a nice touch after long days on the hill. English was spoken well and everything we needed was taken care of. I would recommend Eternal Flame to anyone visiting Hakuba for the location (Echoland has so much going on), the staff, and the overall vibe. I can't think of many places that exceed the comfort level we experienced. I will be back.
Reviewed February 05, 2015
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9.3
Ursula from Germany
Couple
Standard Twin Shared Bath
Stayed 3 nights in January 2015
Did not get pr. bath but private (lockable) onsen
Very concerned and efficient owners, excellent food, and "private" onsen
Accommodation: As an older couple we like our conveniences, and we would have preferred a private bath room, but the "private" onsen (hot tub) more than made up for not having it. The rooms have Japanese and western beds, and we were surprised that we actually liked the Japanese futons. There was not much storage, so we lived out of the suitcases. Location: We were concerned about the distance to the slopes and available transportation, because for us it would have been hard to carry the skis for a long distance. It turned out that the bus stop for the public ski shuttle was not far (even judged by us older folks. For our return home (with the suitcases) the owner chauffeured us back to the bus terminal when leaving.(Much appreciated!) Food: The restaurants recommended by the owner were good and not expensive and in walking distance. The resort also runs a night shuttle for a small fee if you want to explore restaurant further away. The breakfasts at the hotel were excellent with several courses. We certainly did not expect eggs benedict, but they served them one day to our amazement.
Reviewed February 03, 2015
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12
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Hotel Eternal Flame
|Exceptional 9.6
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