Very good 7.5
Based on 28 reviews

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About this property

Description

The María Elena Palace is 300 metres from the Puerta del Sol in central Madrid. Its lobby has a beautiful glass roof, and it offers rooms with a hydromassage shower. The air-conditioned rooms at the María Elena are elegant and comfortable. They are equipped with a TV and the private bathrooms come with a hairdryer. The María Elena Hotel is 10 minutes’ walk from Paseo del Prado, home to the Thyssen, Prado and Reina Sofía Museums. The hotel is well connected to the rest of Madrid, with 3 metro stations within 300 metres.
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Features

Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Rental car

Dining, drinking, and snacking

  • Room service

Services and conveniences

  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room

Access

  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Announcements

Please note that guests must present the credit card used to make the reservation on arrival.
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Verified traveler reviews

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Very good



based on 28 reviews
  • Cleanliness 7.9
  • Facilities 4.0
  • Location 8.9
  • Room Comfort/Standard 7.3
  • Service 7.1
  • Value for money 6.8
  • Food/Dining 7.2
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Dinesh from Malaysia
Business traveler
Double
Stayed 4 nights in September 2014
Old hotel, cramped room
Location is the best about this hotel.
Location was very strategic. Right at city center with many restaurants and things to do. Nothing else to make this place a good hotel. Hotel room was very old, bed was very bad, room was very cramped, privacy was disturbed by house keeping. For a 4 star, there was no iron in the room and ironing service was charged since it was done by housekeeping. Lobby personnel was not so great and could have been more friendly.
Reviewed October 19, 2014
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Amparo from Spain
Solo traveler
Double
Stayed one night in June 2014
Very good service all round.
Customer Service at Reception, room cleanlinness and central location
Excellent
Reviewed June 09, 2014
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KAREN from Singapore
Business traveler
Double
Stayed one night in April 2014
good location with reasonable price
good location
good location with reasonable price
Reviewed May 21, 2014
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Daniel from Germany
Business traveler
Double
Stayed one night in February 2014
Decent rooms but staff performance has become poor
Central location, old fashioned style
I used to stay at the Maria Elena Palace a lot, but tried several other hotels in Madrid. I returned to Maria Elena Palace again because it used to be quite good, but was really disappointed by the poor staff performance. They made me go up and down, between the reception and my room, because they have made mistakes, and have generally been a mixture of rude and not forthcoming. The junior staff was quite good in dealing with customers but their managers were very bad.
Reviewed February 27, 2014
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Dora from Australia
Couple
Double
Stayed one night in June 2013
Overpriced but good location
Location, location, location
Reviewed June 24, 2013
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Ick from South Korea
Couple
Double
Stayed 2 nights in February 2013
good location but expensive
location
If you have more than one computer or smartphone, you have to pay 13.20 euros (including tax) for each device for 24 hours. All the other hotels I've been to had free wifi or allowed many devices for one price. There is one computer in the lobby but you have to pay for that as well. Tiny rooms. Only one person could walk at a time in the space between the foot of the bed and the wall!
Reviewed February 20, 2013
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Jiri from Czech Republic
Business traveler
Double
Stayed one night in November 2012
Nice location with a little bit dated rooms
Calm place and quite atmosphere
Generally liked stay in the hotel. It is in a very calm place basicaly in the city center but not on the main street. Lobby is nice. Rooms are a little bit dated but still clean and comfortable. Rooms are quite as the rest of the hotel. Liked breakfast a lot as it was typical Spanish food nicely served in a stylish lobby.
Reviewed November 13, 2012
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Michael from United States
Couple
Stayed 4 nights in November 2012
Nice Lobby
Location
good location and close to lots of restaurants and shopping. there were a few "ladies of the night" hanging around a shopping area not far from the hotel. walking distance to the city center. wifi is not free as it is in many locations, walked to starbucks or fridays in order to connect without charge. breakfast was just okay, nothing special. beds were as hard as rocks, asked for a room with softer mattress, was told they were all that way. they ended up placing a blanket under the sheets which helped only a little. staff not as friendly and helpful as the last place we stayed. room needed upgrades, still used an old type tv with only a couple of english language channels and one of those was from russia which had a slightly different view of things.
Reviewed November 11, 2012
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Joseph from United States
Couple
Double
Stayed 7 nights in May 2012
Outstanding Hotel
Great Breakfast, Superb, efficient and friendly staff and service
The Maria Elena Palace is an outstanding hotel with excellent facilities. The staff is courteous, responsive, and friendly. We enjoyed our stay very much. The hotel is conviently located near the Puerta del Sol, an area that abounds with shops and good restaurants. Only one negative: the hotel charges fgar too much for internet use, usally free at other hotels.
Reviewed June 01, 2012
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mary from United States
Solo traveler
Double
Stayed 2 nights in April 2012
Good location, lovely lobby
friendly staff, nice breakfast buffet
Nice hotel, Room was small, but lovely window with sun.
Reviewed May 03, 2012
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