![Swimming pool [outdoor], Hotel Excelsior Venice in Venice](http://pix10.agoda.net/hotelImages/295/295941/295941_14100921210022657094.jpg?ca=3&ce=1&s=1024x768 "Swimming pool [outdoor], Hotel Excelsior Venice in Venice")
2021
Hotel Excelsior Venice
41 Lungomare Marconi, Lido, Venice, Italy, 30126 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Lido part of Venice, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Piazza San Marco. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Facilities
Airport transfer
Bicycle rental
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Front desk [24-hour]
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![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/295/295941/295941_13092023300015812746.jpg?ca=0&ce=1&s=1024x768)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/295/295941/295941_14100921210022657094.jpg?ca=3&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/295/295941/295941_13092023300015812746.jpg?ca=0&ce=1&s=98x98&ar=1x1)
Perfect location, every you would want!”
So nice not to be in Venice central but had a complimentary water taxi every 1/2 hour for get to St Marcs Square.
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Dear Carla, Thank you for taking time to write on your experience at our property. We are very pleased to know that you have appreciated our Iconic establishment and our shuttle service. Thank you for choosing the Hotel Excelsior Venice Lido Resort and we hope to welcome you back again soon. All the best, Alessio Lazazzera, General Manager
Great getaway with Venice option ”
We chose the Excelsior on Lido because it's beach/pool with the easy option to go into Venice....so it's the best of both worlds. The complimentary boat to/from is a real tangible benefit that adds value to the price. The manager, Giorgia, was so helpful to us. She has a great understanding of hospitality and was incredibly professional and kind.
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Dear Rita, thank you for your nice review. We are glad to know that you appreciated our location and services, we will share with our Front Office Manager Giorgia your feedback. It was a pleasure to have you as our guest and we hope to welcome you back soon. Sincerely, Alessio Lazazzera, General Manager
Nice stay”
But if you come from San Marco with the luggage, they dont allow you to take the shuttle water taxi, they provide for clients. So thats embarassing, as you have to go to search for other water taxi.
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Dear Giuseppe, Thank you for sharing with us your opinion on your experience at our property and we hope to welcome you back in the nearest future. Best Regards, Alessio Lazazzera - General Manager
Five star prices but not 5 star services. ”
Room was too hot, air conditioning had no instructions, staff could not help. When I finally got it working it was largely ineffective so had to sleep with windows wide open. TV only worked precariously by wiggling cables. Bed was hard, pillows saggy - not v. luxurious. Lighting in the room was v bright or off, no dimmers or zone lighting for relaxing. Bulbs missing. Parts of the decor have been refurbished but it is an incomplete job and there are tired old relics of the 1970's in places: the ceilings, pieces of older furniture, light fittings and trims and, I suspect, parts of the wiring. Food and drink are VERY expensive: Cipriano prices, so count €24 for a cocktail or €15 for a glass of wine! The food is not all it's cracked up to be either: standard buffet breakfast, not great coffee, etc. I had rather unfresh tasting prawns for lunch and my starter in the main restaurant tasted pre prepared is if it had come straight out of the fridge The main dining room looks tired.
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Dear Janet, Thank you for dedicating your time to post your feedback on the experience at the Excelsior! We are very sorry to learn that you were not provided with the service you deserve and expect. Thank you for sharing with us your comments on the areas that did not meet your expectations because this helps us improve and reach the high standards of service you mention. We are working diligently now and over the next 2 years to restore the property to its full shining glory and soon we’ll be ready to accept our guests in our new “Premium room”. We really hope you will give us a second chance. We look forward to your return to the Excelsior and remain at your complete disposal. Sincerely, Alessio Lazazzera - General Manager
Good”
The service personnel varied a lot in service quality. Eating lunch at the terrass, the service was super slow and snorky. We did not feel welcomed. The food was also okay, but not 5 star good! The pool side bar was also suuuper slow, but the personnel was friendly. Breakfast and check in counter personnel were great! Water bus into Venice was a great feature but the fact that they did not have enough boats (places onboard) from Venice to the hotel during a horrible windy and rainy evening wasn't nice at all. No shelter to wait for the next one either and you had to wait at the dock because the line of people who wanted to get back to the hotel was growing. The room was a bit outdated and first night we only got "turn down service" for one, ie. water and slippers for one although we were two staying in the room. Also an alarm went off during our second night at 5.00 and wasn't turned off until almost an hour later. That wasn't very nice. Location was great. I would recommend the hotel to other's but tell them that it wasn't really the 5 star experience one would have expected and paid for
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Dear Jani, Thank you for sharing with us your opinion on your recent stay with us. We are happy to know that you have overall enjoyed your stay with us; nevertheless, we regret that your experience was not entirely satisfactory, and we wish to thank you for your suggestions, essential to help us to improve the experience we wish to offer. As regards the shuttle service, the legislation limits the number of passengers, and we are sorry if this may have caused discomfort. Thank you for choosing our Hotel Excelsior Venice Lido Resort and we hope to have the opportunity welcome you back soon. Sincerely, Alessio Lazazzera - General Manager
Venice movie festival”
A bit far from the main island and the port of the Lido island but worth staying here. There is a private harbour for this hotel for the transportation from main island. Hotel itself was gorgeous. Additionally, there were nice restaurants nearby. Recommend to stay.
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Dear Takeaki, We would like to thank you for your feedback! We are happy to know that you enjoyed your recent stay at our hotel. It is our goal to make your stay a truly memorable one and we are proud to know we met your expectations. Thank you for choosing the Hotel Excelsior Venice Lido resort and we hope to welcome you back again soon. All the best, Alessio Lazazzera, General Manager
A truly memorable experience.”
I have stayed on the Lido before so already knew what a great location it is for those who want to get away from the crowds in Venice and yet still be with in easy reach of the sights. The private boat service from the hotel to Venice is superb and the trip is a memorable experience in itself. The breakfast was very good. We did not visit the other restaurants or bars. Our only complaint was the slow wi-fi which is not acceptable for a hotel of this class.
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Dear Russell, How lovely it was to read your review of our Hotel Excelsior Venice Lido Resort! Thank you so much for sharing and for having chosen our property in occasion of your getaway to Venice. For us, it has been a real pleasure to have welcomed you to our magical town and simply have been a part of your travel experience in Venice. In the same time Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. It was a pleasure to have you as our guest and we hope to welcome you back soon, Alessio Lazazzera - General Manager
Stunning hotel ”
I visited this hotel 30 years ago for the day and have wanted to return ever since. It was a perfect ending to a family cruise through the Mediterranean this past summer. After the crowds throughout Europe staying here was so welcome. It’s quiet and relaxed. The pool and beach are beautiful. The conceirge recommended several restaurants that were among our favorites of the trip. Away from the crowds of San Marco but close enough to visit on a fun 10 minute vaporetta ride.
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Dear Melissa, Thank you for your feedback. We are pleased to know that you appreciated our services and in particular our pool and beach. Our main goal is to deliver extraordinary experiences and truly memorable stays. It was a pleasure to have you as our guest and we hope to welcome you back soon. All the best, Alessio Lazazzera, General Manager
Very good”
Very expensive for what you get! 9 euros for a small coffee. G&T 19 euros .. tiny tapas portions 9/10 euros each. Take out another mortgage you will need it 😊 Rooms are a little tired and dated but overall a lovely hotel with a fantastic water boat service to St Marks
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Dear Karin, Thank you for your feedback. We are pleased to know that you appreciated our convenient and exclusive boat service to St. Mark’s and the overall service. Pleased to advice that the Hotel this coming winter will go through an important uplift. Thank you for choosing the Hotel Excelsior Venice Lido Resort and we hope to welcome you back again soon. All the best, Alessio Lazazzera, General Manager
Fabulous hotel, location and staff. ”
We enjoyed the fact that we were able to travel to St Marks Square in the hotel's boats which were always punctual and included in the cost of the hotel.
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Dear Jackie, thank you for your fabulous review. We are pleased that you enjoyed our complimentary shuttle boat from and to St. Mark's Square as well as the kindness and helpfulness of our staff. We really hope to welcome you again soon and wish you all the best from our beautiful Lido Island. Alessio Lazazzera, General Manager
Lido hotel”
Was an okay hotel. Doesn't deserve 5 stars. Expensive resort and lack of staff.
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Dear Sebastien, Thank you for taking the time to write of your experience at our property. As you may be aware, this year is the Excelsior Venice Lido’s 110th anniversary. We are working diligently now and over the next 2 years to restore the property to its full shining glory and would like to apologise for any inconvenience caused during this time. Please be assured that all your observations have been shared within our Management Team and have been internally discussed. We hope to welcome you back again soon. Alessio Lazazzera – General Manager
Very good”
Service was slow but the staff are brilliant they do their best to make holiday enjoyable.
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Dear Jeremy, Thank you for your feedback. We are happy to know that you appreciated the professionalism of our team. Anyway, your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We hope to welcome you back! All the best, Alessio Lazazzera - General Manager
Excellent ”
Fantastic - would certainly return!
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Dear Diane, We would like to thank you for your feedback. We are happy to know that in general you enjoyed your recent stay at our Resort. It was a pleasure to have you as our guest and we hope to welcome you back soon. Alessio Lazazzera - General Manager
Nothing can be better”
Best
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A great experience ”
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Dear Till, Thank you for choosing the Hotel Excelsior Venice Lido Resort and we hope to welcome you back again soon. Alessio Lazazzera – General Manager
Excelente”
Excelente.
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Buenos dias Angeles, Gracias por comentarnos su experiencia en nuestro Hotel. Estamomos honorados que usted haya apreciado nuestra isla, nuestros espacios y nuestros servicios. Le damos las gracias por habernos elegido y esperamos poderla ver otra vez en nuestro Hotel. Alessio Lazazzera - General Manager
Un hôtel d'exception”
Tout était parfait pour notre séjour d'une semaine dans cet hôtel d'exception. Le personnel est parfaitement diligent, très aimable et serviable. La propreté et la qualité des installations méritent d'être soulignées. Mention particulière pour la literie et la surface des chambres. Une seule suggestion (mineure) pour le rendre incontournable : la création d'un spa
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Dear François, Thank you for sharing with us your experience at the Hotel Excelsior. We are glad to read that you enjoyed your time with us and appreciated the service we offer to our beloved guests. Our main objective is to deliver extraordinary experiences and truly memorable stays in the magic atmosphere of our hotel. Thank you for choosing our Hotel Excelsior Venice Lido Resort and we hope to welcome you back soon. Sincerely, Alessio Lazazzera - General Manager
la magie de Venise et de la plage”
Magnifique hôtel sur la plage du Lido, pour revivre les fastes d'une époque révolue.
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Dear Dominique, Thank you for sharing with us your opinion on your experience at our property. We are glad to know that you enjoyed your stay with us and hope to welcome back you again soon. All the best, Alessio Lazazzera, General Manager
un sogno”
l'excelsior est un établissement de rêve, la qualité du personnel, la qualité du service, les petits déjeuners somptueux ... et une grande régularité dans la prestation
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Cher Dominique, Nous sommes vraiment reconnaissants pour Votre commentaire, nous sommes heureux de savoir que Vous avez apprécié notre Resort et le professionnalisme de notre personnel ! Nous nous souhaitons d’avoir bientôt l’occasion de Vous accueillir encore une fois à Venise. Cordialement, Alessio Lazazzera - General Manager
Un réel plaisir ”
Remarquable compétence des personnes au service de la clientèle : restauration, piscine, entretien des chambres...et tout particulièrement l’ensemble de la Réception et la Conciergerie. Très brièvement de la superbe Hôtellerie...Merci
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Cher Marc, Nous sommes vraiment reconnaissants pour Votre commentaire, nous sommes heureux de savoir que Vous avez apprécié notre Resort et le professionnalisme de notre personnel ! Nous nous souhaitons d’avoir bientôt l’occasion de Vous accueillir encore une fois à Venise. Cordialement, Alessio Lazazzera - General Manager