Staff with poor attention”

Location & overall cleanliness was great. Walking distance to wal-greens & whole foods for grocery purchase. However, staff service was poor! 1. One of the morning, we went down to reception, telling the staff what to do for house keeping, and what not to do (e.g. no need to do bed, no need to arrange towel, need to replenish the toiletries). When we went back, things were done exactly the opposite. 2. Asked staff to fix the table leg (as one leg was broken since we checked in), took us to ask 4 times in 2 days for the staff to come fix it. Remarks: no house shoes / slippers provided.

Good for price”

For what I paid I can't complain. The staff here is exceptional. The room was satisfactory but there are definitely some floors that are nicer than others. The first room I was given had nasty brown carpet and smelled like an ashtray. They moved me to a different room that had new carpet and had clearly been renovate and it was very nice. So it depends on which room you get but my stay was overall fine.

Very nice place - a few changes and it’d be perfect”

Very nice room, great clean lobby, good amenities in the bathroom (l’occitane). Staff were a bit stiff, and the ‘urban fee’ is an add on that no one tells you about that’s meant to cover normal things you would get in a hotel of that standard. So in a way they get you in by a cheaper hotel rate and then add the cost later. Make sure to grab your water from the front desk when you check in. Oh and DONT GET ROOM SERVICE! Complete rip off.

Small but cozy”

I was in Chicago last weekend for some much needed r&r. This was my first time staying at Hotel Felix. I usually stay in another hotel closer to Michigan Avenue but I decided to try Hotel Felix. Because I took an early flight, I was able to drop my backpack off at the hotel before checking in later that day which made my day of exploring the city so much easier. The room was smaller than I am used to but that's okay, I was by myself and as a short person, it really wasn't an issue. The only minor thing that I didn't like was the plumbing. It took several minutes for the water in the shower to get warm/hot, and the toilet would run for 2-4 minutes, longer than what I am used to whether in public, home, or in another hotel. Location was great. I was glad there were some nearby restaurants opened on Easter Sunday. The red line was not too far. I would definitely stay at Hotel Felix in the future. I enjoyed my stay.

Exceptional”

Tiny but cosy room

Perfect Hotel ”

Great location near all the action, comfy room and bed, nice shower, good price. Lovely staff especially Deanna on the front reception, very helpful. Made my Chicago stay extra great all round. Recommended..

Very nice hotel. ”

Our hotel room was a little small and the door was thin where we could hear doors closing as if it was our own. Besides those very small issues we had a great stay. We went with a group for a birthday and the front desk clerk Gabriel made sure our needs were accommodated. He even went above and beyond and provided our birthday boy with a personalized birthday card signed by the staff as well as a drink coupon for the hotel bar. We will definitely be back.

Deposit Not return...”

I like this hotel its near to the train station specially u came from the O'hare airport just way out in Clark station then you can walk about 8minutes then you will reach the hotel, you can walk going to the tourist spots, accessible to anything such as food etc... and the staff very friendly professional to approach with the guest i like it, BUT the deposit that i give to them during check-in i still not received into my visa card, they said to me during check out, but when i check out and ask about the return of my deposit they said to me after 5 business days, until now its almost 3weeks i checked out there... I hope they will refund me on that...

Loved it!”

I was VERY pleased with Hotel Felix :) The hotel staff was very nice and friendly and accommodating to our requests!! The Hotel is very clean and modern and the beds were so comfy! The location was perfect! We were able to walk to see most of the sites on our "must see" list. I highly recommend this hotel....I know when we go back to Chicago, this is a definite where we will stay!!

Exceptional”

Although overall I enjoyed my stay, there were a few things I was disappointed about. I had booked two double beds and was given a room with only one that was very tiny. I also requested a non smoking room but the hallways were filled with a stench. When asked if I would like one or two key cards for the room, I replied two and was only given one. Other than that, the staff was very courteous, and my stay was pleasant

Good location, nice room and friendly staff”

I am not sure what I should expect for 4-star hotel. Compared to my previous hotel without stars, this hotel has no bath tub, nor coffee machine. Room space is smaller but has every necessary things. Air condition can be set in a few range of temperature, but this is understandable because Chicago is normally cold. There was water drop in shower room, so I heard the sound of dropping almost all the time. Other than these, such as staff and location is really nice. In summary, I think for this price (about £60) this hotel is worthy. However, it should be considered that is it worth for 4 stars.

petr”

hotel quite centric. room was very tiny, but ok for a single traveller. free wifi works perfectly. good french bistro / restaurant connected to the hotel. overall happy with services.

Tourist”

Chicago is a beautifull city and Hotel Felix a very good basis to explore it. At night it can be a little bit noizy but this is the cost of being in the middle of the city. Clean and cosy rooms. And a very friendly and helpfull staff

Not price worthy for the room”

Not price worthy, i spent 2 nights prior the big event of chicago marathon, the price went up but they didnt upgrade the room fasilities. There were no kettle in the room, no sleepers, and the bed there are bugs.

Plus for Location”

The hotel is nicely located in downtown and Whole Foods is in vicinity for good. The rooms doesn't have fridge so forget microwave. They don't have free drinking water and a very small water bottle kept inside room costs about $3. But you can buy at cheaper rate at Whole Foods anyway. The front desk staff never cared to at least respond to my smile for number of times I passed by so I felt bad that is it in the culture to not smile back at the guests or what? Room was clean and tidy, bathrooms are not tiny as described in other reviews but they are not too spacious too. There is no closet just couple of hangers below safe. Bed was fine. They have luggage storage service which is good but again Bellman never smile back at you. Did not get chance to have complimentary coffee at their restaurant.

Above average”

There were stains on the pillows, the water was cold every time I went to take a shower and my WiFi was very unreliable.

Above average”

Charged additional resort fees that do not disclose on the initial booking.

Facilities issues, amazing staff”

Bathroom light cover non existent and light was dusty. Additional maintenance issues. Staff was amazing, would only recommend for staff

Construction work in hotel starts at 8am”

Nice hotel and perfect location but you might wake up because of hammering and screaching noises

Exceptional”

The Staff went above and beyond to make us comfortable. Great location, Hotel Lobby and Rooms were so clean. Highly Recommend!