Excellent”

Staff were very friendly and accommodating. The location was great. Westfield, Cable Car and Union Square was just a few walks away. If you wish to commute around San Francisco, Market St is near the hotel as well, where you can go ride a bus or tram. The room was clean. I was expecting a much smaller room and was very very glad that the room that we got was just the right size for 1 adult and 2 teenage kids.

great location and friendly staff”

The location is great! the staff are helpful and friendly. They even told me which areas to avoid in San Francisco. The size of the room is a bit small, but since we're always out of the hotel, it's fine.

Great location - very small rooms - clean hotel”

The rooms were extremely small, but were clean and had everything we needed. The matress was just OK, but for the price this is a good value. The staff were super friendly and helpful. We went to a concert and got back to the hotel after midnight. The desk was staffed and they made a recommendation for where to go for late night food that was close by. The only glitch was that I made the reservation via AGODA for two rooms. When we arrived they charged the second party for their room. I didn't discover that I was not credited back for the original two room booking until after we left. It's been difficult to get ahold of the appropriate party to have this corrected.

Conventioneer”

Easy 10 min walk to Moscone Convention center and a block from the Powell Street Bart Station, Muni Line, and Cable Car Turnaround at Market. Older Hotel with upgraded modern facilities complete with interesting artwork on the walls. Beautiful lounge which would make a great reception arena for most medium size events. Staff friendly and very helpful Price about half of the huge chain Hotels a few blocks away. Beds are comfortable with impeccable maid service. Nice modern workout room with free weights, towels, water, and aerobic machines. Overall a pleasantly surprising experience.!

Tourist”

Loved the location which is 2min to all public transportation! My daughter has a walkingI disability but was able to get everywhere. And when I asked for a chair to use in the shower (which was unavailable), Simone at front desk arranged for a change of room to the disable-friendly type which had a large entrance to manoeuvre her wheelchair. The room type was like a mini suite! We had by the next day unpacked so it was very thoughtful of her to give us a room on the same floor so moving was easy! The beds at the hotel was one of the most comfortable I have ever slept on, comparable to the 5-star hotels. Although service at front desk was top notch, there was no service at concierge. When I asked for information about a place I wanted to visit, the guy at concierge looked disinterested and even raised his voice in annoyance when I didn't understand what he meant. Then he walked off! That was quite shocking! However, the pros outweigh the cons and I've already booked my next stay here.

Very good location. Great staff”

Very good location as it was central to most touristy spots in Ssn Francisco. Room was clean but the lights were a little dim. I'd appreciate better lightings. The staff were very accomodating and helpful. I'm very thankful hat they could print stuff for us at no additional cost.

Great hotel with a great location ”

I was a solo traveler and was very impressed with Hotel Fusion. The room size was decent and it was clean. The location was great, just a couple of blocks from Union Square. I would definitely stay here again.

Great location with friendly & helpful staff”

All the staff I met here were friendly, helpful, and provided good food and travel tips. The BART station, metro, and cable car stop are all short walks away, which were very important to me as I took the BART from the airport with a large luggage. The malls, Union Square and Chinatown are all within easy walking distance. I walked from Fisherman's Wharf back to the hotel one night without much trouble. The fan in the room is adequate for my stay since the weather was cool. I had trouble heating water with the coffee machine but I think it was just me not familiar with its usage. All in all, a comfortable stay in a good & safe location.

location and friendly staff”

travelled during ramadan. hence no comments abt bfast as i didnt go for it. arrived hotel very early. After 16hrs flight I hope room was ready. it's not but front desk staff made arrangement for room to be ready in an hr, which was. great location very centralized. the halal guys is a walk away. room was small but ok. fitted with a.c. and ceiling fan. no smoking rooms, gd. I feel matters and pillow is too soft. the homeless is everywhere..

I'd stay here again”

I was traveling on business and didn't want to pay the rates at the big hotels -- twice as much. I stayed three nights. Room was small but comfortable; good-sized closet, desk, plenty of drawers, comfortable bed. No view at all, so I just kept the curtains closed. A little frustrating that there was no full-length mirror. Had breakfast in the hotel the first morning: good cinnamon french toast and breakfast potatoes, but hot chocolate was pretty awful. Hotel was clearly well occupied, yet it was quiet -- couldn't hear the neighbors, nor was there noise from the hallway. I'd stay here again.

Exceptional”

Very posh and nice hotel. Centrally located to shopping , dining. Less than two miles to Fisherman’s wharf, Chinatown and little Italy. Excellent bath amenities. The only complaint is The thin walls , where we heard our neighbors in the middle of the night.

Excellent customer experience”

The hotel staff from reservations, frontdesk concierge to housekeeping were all very hospitable and helpful. Check-in and check out was hassle free. Changes in my reservations went thru without a glitch. The single room I booked was just right for a solo traveller. Looking forward to returning with my family.

Good location”

Went during off peak season. Few tourists around and the hotel is in a good location. A block and a turn from the nearest BART station - 2 min walk. The rooms are clean.

Great Location, near San Francisco signature Tram (First station)”

They are in very good location, only 5 min to Tram station, in center of down town area. There are many restaurant around there. You can walk, day, night, take photo. You can take tram (33USD for 3 days pass) to Fishermanwraf , and walk to Peir 39, take a bus to Golden Gate or Lombard Street. Recommend. Clean room, but small, for queen room enough only 2 adult with very small child, as now space for extra bed.

Very nice hotel, recommended ”

The room is a bit small, but for the price and location it’s totally worth it. The service is extremely nice, we arrived a few hours earlier and was trying to just check in the bags, they actually got us a room and let us in early.

Very good”

Overall stay was good. Location is superb near the shooping area of downtown and near the cable car turnaround at powell station. the only downside is that they open their breakfast at 7 am which is a little bit late if you are an early riser

Great location ”

Great hotel in a good location. Easy to reach. Rooms were lovely as was the whole hotel. Bed was huge and super comfy.

Friends Travel”

Three of us live in one room. The service and room envirenment are outstanding and much better than I expected. Also, the hotel is inside the union square, which is super convinient for shopping.

great location, friendly staff and the facility was great”

On my first booking our room has no View but the facility was clean and ok but on my second booking our room was facing a street view so it was really great. They made an initiative even without us asking for it. Thanks. Will definitely book there again

Great location good WiFi friendly staff and clean”

It's only 2-3 minutes walk from Powell station and so easy to get by everywhere. Westfield Bloomingdale shopping mall is just near by and Powell/Hyde station is 1 minute away. It's also not far from Union Square. Wish the Gym is clearly labelled at the lobby. I like the blackout blind in the room and there's ceiling fan apart from the reverse cycle air-con which is also available during summer time. Would love to stay here next time I'm back.