Hotel Granada Johor Bahru
Hotel Granada Johor Bahru
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9.2
Exceptional

"Nice location and clean room"

LIM

|

May 7, 2018

Club Deluxe Queen - Bed Hotel Granada Johor Bahru
Club Deluxe Queen - Bed
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Lobby Hotel Granada Johor Bahru
Lobby
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Lobby Hotel Granada Johor Bahru
Lobby
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Interior view Hotel Granada Johor Bahru
Interior view
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Excellent
Location
8.6
See all 6 photos Hotel Granada Johor Bahru
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What guests are saying:
Great location and overall stay was comfortable.
Justina from Singapore
Family with young children
Good location with walking distance to nearby shopping malls and friendly staff.
Tay from Singapore
Couple
Great location, front desk staff very friendly.
Chye from Malaysia
Business traveler
Everything is great. We needed some hotel service like getting more towels and they didn't made us wait . The breakfast buffet was good too. The room is clean as well. Worth the money
Darren from Singapore
Couple
Lovely Staff, Great location
sze from Singapore
Couple
Overall is very good.. Nice surroundings area..shopping mall in walking distance..
Mohamad from Malaysia
Business traveler
Hotel is clean and comfortable.
Oh from Malaysia
Business traveler
A strategic located hotel at the end township of JB. You can find everything you need within walking distance.
John from Malaysia
Business traveler
Next to Aeon Shopping Mall, cinema, McDonald's and lots of massage centers.
Hon from Malaysia
Family with teens
We've booked this hotel for the 2nd time. Very good location to AEON Bukit Indah. Lots of option for massage. Much more peaceful here as compared to City Square. Will come again in future.
Abdul from Singapore
Couple
Very good
From 6245 reviewsSee what guests said
7.7
/
10
Very good cleanliness
7.8
Recommended by 91% of guests
Value for money7.7
Location rating8.6
Nearest airportSenai International Airport (JHB) - Malaysia
Distance to airport17.5 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
This property is in high demand!Booked 27 times since yesterday | 21 travelers are looking at this property right now
Deluxe Twin
Deluxe Twin
...
  • Room size: 18.2 m²/196 ft²
  • City view
  • 2 single beds
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Executive Deluxe Twin
Executive Deluxe Twin
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
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Junior Suite Queen
Junior Suite Queen
...
  • Room size: 29.1 m²/313 ft²
  • City view
  • 1 queen bed
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Deluxe Queen
Deluxe Queen
...
  • Room size: 18.2 m²/196 ft²
  • City view
  • 1 queen bed
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Executive Deluxe Queen
Executive Deluxe Queen
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 queen bed
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Club Deluxe Queen
Club Deluxe Queen
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
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Double Deluxe
Double Deluxe
...
  • Room size: 18 m²/194 ft²
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Double Deluxe Executive
Double Deluxe Executive
...
  • Room size: 21 m²/226 ft²
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Deluxe Package
Deluxe Package
...
  • Room size: 18.2 m²/196 ft²
  • City view
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Basic
Basic
...
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    Have a question for Hotel Granada Johor Bahru?

    What people love about the property

    • 10.0
      Exceptional

      "Friendly staff & Awesome accommodation!"

      Yogashini

      |

      April 24, 2018

    • 10.0
      Exceptional

      "The staffs are very helpful and polite."

      Lingyan R.

      |

      January 19, 2018

    • 10.0
      Exceptional

      "Very near to Aeon, staff was friendly and always happy to help."

      Lingyan R.

      |

      May 15, 2017

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    More about Hotel Granada Johor Bahru

    More about Hotel Granada Johor Bahru

    8.4
    Excellent

    "Nice cosy room w simple amenities."

    abdul

    |

    May 7, 2018

    An overview

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Vee Cafe & Bakery
    1.0 km American, Chinese, International
    Bestmart Food Court Nusa Bestari
    1.8 km American, Halal
    Olives Oregano
    3.8 km American, European, Mediterranean
    Asian cuisine
    Asian cuisine
    Bluewave Bistro
    270 m Asian, European, Malaysian
    Kinsahi Ya
    280 m Asian, Japanese, Sushi
    The Spice Kitchen
    340 m Asian, Halal, Indian
    Chinese cuisine
    Chinese cuisine
    Ding Seng Fresh Frog Porridge
    370 m Chinese
    Eco Vegetarian Fast Food
    750 m Chinese, Vegan
    YamCha Hong Kong Dim Sum
    3.8 km Chinese

    What they offer

    9.2
    Exceptional

    "Comfortable, clean and nice staff."

    Ang

    |

    April 26, 2018

    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (6245)Booking.com Reviews (523)
    7.7
    /
    10
    Cleanliness7.8
    Facilities7.0
    Location8.6
    Room comfort and quality7.4
    Service7.6
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (6245)
    All room types
    Showing 3667 verified guest comments
    12345
    9.6
    Exceptional
    Jia from Singapore
    Group
    Deluxe Twin
    Stayed 1 night in December 2018
    convenient hotel in Bukit Indah”
    Hotel meets our expectations in terms of location, comfort, wifi access and bathroom amenities. Overall it had been a pleasant stay. Buffet breakfast also has adequate choices but there are also many other local food options around you will not want to eat too much from the buffet line.
    Reviewed December 15, 2018
    8.4
    Excellent
    Pang from Singapore
    Family with teens
    Deluxe Queen
    Stayed 3 nights in December 2018
    Some miscommunication within the hotel staffs ”
    Hv book rooms side by side but was told need to wait as one room not ready. I dun mind the wait but waiting took bout 4 hrs. Too long. Keeps chasing the front desk. Lastly after long wait room at last ready. House keeping n front desk lacks communication. Becomes i liaise n communicate between. As we didnt shout or scold juz steadily get our request. So after the rooms were all done up. Was very happy that the front office manager named maliama told me i get an upgrade of room bcos of the unpleasant experience . i really very appreciates the staffs gesture. Will come back to stay at hotel granada again. :)
    Reviewed December 08, 2018
    Dear Pang, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for your time in writing us a review regarding your stay experience. We are devastated to learn about your bad experience with us, we sincerely apologize for the inconvenience caused. However, we had improved our training further and ensure that there will be no similar issues arising. We hope to welcome you back to Hotel Granada Johor Bahru soon with a better experience. Thank You
    Responded December 10, 2018
    Hotel Granada Johor Bahru
    8.8
    Excellent
    Hui from Singapore
    Couple
    Deluxe Queen
    Stayed 1 night in June 2018
    Excellent”
    Value for money for its location. Clean and comfortable too.
    Reviewed December 15, 2018
    2.0
    Kuan from Malaysia
    Family with young children
    Executive Deluxe Twin
    Stayed 2 nights in December 2018
    Worst ever”
    On the check in day around 4pm, I called the hotel and informed them I will be late arrival around 9pm, at first the reservation department couldn’t find my booking, but they finally got it after I gave them the Agoda booking number. At around 9pm when we were heading to the hotel, I received the call from the hotel informing there was no extra room for us!!!! They needed to transfer me to their sister hotel in JB city. What? If I were to stay in JB city there are so many choices for me and I did not need to book a hotel in Bukit Indah! Due to its already late at 9pm we had no choice but to accept it. The sister hotel has poor sound insulation that gave us sleepless night due to noisy guest from next room. On the day of departure, we were forced to return to the hotel for 3 times after leaving the hotel just to settle the payment as there is miscommunication between Hotel Granada and their sister hotel! Sorry but Never again!
    Reviewed December 12, 2018
    Dear Kuan, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for your time in writing us a review regarding your stay experience. We are devastated to learn about your bad experience with us, we sincerely apologize for the inconvenience caused. However, we had improved our training further and ensure that there will be no similar issues arising. We hope to welcome you back to Hotel Granada Johor Bahru soon with a better experience. Thank You
    Responded December 13, 2018
    Hotel Granada Johor Bahru
    6.0
    Hui from Singapore
    Group
    Deluxe Twin
    Stayed 1 night in December 2018
    Terrible services from the front desk staffs. Terrible!!!”
    It's my second visit to this hotel, first visit was excellent, but this time round, the service from the front desk was terrible!!! I'm travelling with my parents and young children, I booked and paid the hotel a month ago. BUT, at the time we check-in (about 6pm), I was told the rooms are not really and I had to wait! this is after nearly 40mins of long check-in process, ie., "registration"(??) and pre-auth my credit card transactions! The new trainee who handled my check-in really mess up everything...mixed up my credit card transaction with others and didn't even register us (HA! What a joke!! what he has been doing with the computer all this time??!!) After he told us our rooms not ready he went on to help "register" other new comers??! The whole check-in process was just chaos and furious. Extremely Disappointed!! We only get one room after 40mins and even have to wait another 15mins to get another room after we came back from dinner. Terrible Terrible Terrible!!!!
    Reviewed December 10, 2018
    Dear Hui, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for your time in writing us a review regarding your stay experience. We are devastated to learn about your bad experience with us, we sincerely apologize for the inconvenience caused. However, we had improved our training further and ensure that there will be no similar issues arising. We hope to welcome you back to Hotel Granada Johor Bahru soon with a better experience. Thank You
    Responded December 11, 2018
    Hotel Granada Johor Bahru
    5.2
    Mitchelle from Singapore
    Family with young children
    Deluxe Twin
    Stayed 1 night in December 2018
    Cannot handle bookings on weekend”
    It was chaotic at the counter. I could not get my rooms at 6pm. They promised rooms to be on same level at 12pm, when I came back at 6pm they gave up my room to others. Waited v long for the keys to my rooms. They were not ready even at 630pm
    Reviewed December 10, 2018
    Dear Mitchelle, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for your time in writing us a review regarding your stay experience. We are devastated to learn about your bad experience with us, we sincerely apologize for the inconvenience caused. However, we had improved our training further and ensure that there will be no similar issues arising. We hope to welcome you back to Hotel Granada Johor Bahru soon with a better experience. Thank You
    Responded December 11, 2018
    Hotel Granada Johor Bahru
    4.0
    Bang from Singapore
    Family with teens
    Executive Deluxe Queen
    Stayed 1 night in December 2018
    Expect the unexpected.”
    Booked 6 rooms and only ready after over 4pm on check-in day, even though the checking time was 3pm. Shower pipes leaks. Reception counter staff unable to speak English well. Car park was full on our return from dinner (9pm) and eventually was asked to pay RM20 for a carpark space outside the hotel. Buffet breakfast run out of cups, coffee was emptied. Also in the live station, was told that roti canai has run out of stock by 9am.
    Reviewed December 10, 2018
    Dear Bang, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for your time in writing us a review regarding your stay experience. We are devastated to learn about your bad experience with us, we sincerely apologize for the inconvenience caused. However, we had improved our training further and ensure that there will be no similar issues arising. We hope to welcome you back to Hotel Granada Johor Bahru soon with a better experience. Thank You
    Responded December 11, 2018
    Hotel Granada Johor Bahru
    8.8
    Excellent
    MOHD from Malaysia
    Family with young children
    Deluxe Queen
    Stayed 1 night in December 2018
    Great..”
    Great location,walking distance to shopping mall.Will recommend to other people.
    Reviewed December 13, 2018
    Dear Mohd, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience with us. We are elated to know that you are overall satisfied with your stay at our suites with good amenities and we do pride ourselves in providing our valued guests the utmost convenience with strategic location. With this, we look forward in welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded December 14, 2018
    Hotel Granada Johor Bahru
    8.4
    Excellent
    MOHD from Malaysia
    Family with young children
    Executive Deluxe Twin
    Stayed 1 night in December 2018
    Great location.”
    Nice and clean..Connecting room for 5 family members..Location is very strategic,walking distance to Aeon Bukit Indah and many food stall..Will recoomend and stay here again.
    Reviewed December 13, 2018
    Dear Mohd. Warmest greetings from Hotel Granada Johor Bahru. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience with us. We are elated to know that you are overall satisfied with your stay at our suites with good amenities and we do pride ourselves in providing our valued guests the utmost convenience with strategic location. With this, we look forward in welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded December 14, 2018
    Hotel Granada Johor Bahru
    8.4
    Excellent
    Ng from Singapore
    Family with young children
    Executive Deluxe Twin
    Stayed 2 nights in December 2018
    Great location. Clean rooms. Attentive staff”
    Great place to stay in bukit Indah! Nearby got lots of good food! 24 hours Macs just beside!
    Reviewed December 13, 2018
    Dear Ng, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to know that you are overall having a pleasant experience over here. We always pride ourselves in providing the utmost convenience to all our valued guests with our strategic location. With this, we look forward to welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded December 14, 2018
    Hotel Granada Johor Bahru
    9.2
    Exceptional
    Boon from Singapore
    Family with young children
    Deluxe Queen
    Stayed 1 night in December 2018
    Exceptional”
    Easily the best hotel in Bukit Indah.
    Reviewed December 12, 2018
    Dear Boon, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to know that you are overall having a pleasant experience over here. We always pride ourselves in providing the utmost convenience to all our valued guests with our strategic location. With this, we look forward to welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded December 13, 2018
    Hotel Granada Johor Bahru
    4.4
    GuanLye from Malaysia
    Business traveler
    Deluxe Twin
    Stayed 1 night in December 2018
    Check out was slow.”
    Staffs manning the front office were trainees or new staffs. Please have them properly trained before sending them out to serve customers. They were having problems handling customers and entering details into the computer. We had to wait for 30-45 minutes for us to check outl
    Reviewed December 09, 2018
    Dear GuanLye, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for your time in writing us a review regarding your stay experience. We are devastated to learn about your bad experience with us, we sincerely apologize for the inconvenience caused. However, we had improved our training further and ensure that there will be no similar issues arising. We hope to welcome you back to Hotel Granada Johor Bahru soon with a better experience. Thank You
    Responded December 10, 2018
    Hotel Granada Johor Bahru
    7.2
    Very good
    Kenneth from Singapore
    Couple
    Executive Deluxe Queen
    Stayed 1 night in November 2018
    Weekend getaway”
    Room was OK, location was great, directly opposite aeon mall. Shower was unspeculatar. The pressure wasn't even strong and temperature was unstable after some time. Breakfast can skip, not nice... Better off saving the money and brekkie outside. Crowded, had to queue for brekkie too. Free parking was a plus though.
    Reviewed December 06, 2018
    Dear Kenneth, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for taking your time in writing us a review regarding your stay experience with us. We are elated to know that you are overall satisfied with your stay and we apologize for the inconvenience caused regarding various issue that were highlighted, we have taken the corrective measures to rectify the issue. With this, we look forward to welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded December 10, 2018
    Hotel Granada Johor Bahru
    5.2
    Boon from Singapore
    Family with young children
    Deluxe Queen
    Stayed 1 night in December 2018
    Misrepresentation”
    Called before I made my booking and was told that adjoining rooms are available if I booked 2 rooms. However, on date of arrival at 9 pm, I was told that adjoining rooms will not be available for my room type and I need to pay additional 100 ringgit to upgrade my room in order to have adjoining rooms. Staff admitted that it could be a trainee who took my call and did not advise properly, but could not waive the charges, nor offer any apology. I had to ask to speak to the manager but no manager attempted to contact me at all. Sigh! I extended my stay for one night but they did not update the system. So at night I had to go up and down again as my card could not access my room. Hotel also had the angry bird promotion on their website, and across the screens at the hotel, but when I asked if this package is still available, they said no more. Then why not update your website. Breakfast spread was bad with flies seen at the pastry section.
    Reviewed December 05, 2018
    Dear Boon, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for your time in writing us a review regarding your stay experience. We are devastated to learn about your bad experience with us, we sincerely apologize for the inconvenience caused. However, we had improved our training further and ensure that there will be no similar issues arising. We hope to welcome you back to Hotel Granada Johor Bahru soon with a better experience. Thank You
    Responded December 06, 2018
    Hotel Granada Johor Bahru
    5.2
    Adrian from Singapore
    Family with young children
    Deluxe Queen
    Stayed 1 night in December 2018
    really a good hotel for the priCe paid...”
    got free upgrade to junior suite.... kids were happy.... carpark need to pay extra rm20.. cleanliness cam improve as floor abit Sticky... location is big plus opposite aeon mall.... breakfast is also a plus...
    Reviewed December 02, 2018
    Dear Adrian, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to know that you are overall having a pleasant experience over here. We always pride ourselves in providing the utmost convenience to all our valued guests with our strategic location. For your info we provide free parking to our in house guest, however for those who need more convenient we also have valley parking and the price is RM20.00. With this, we look forward to welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience.
    Responded December 03, 2018
    Hotel Granada Johor Bahru
    7.6
    Very good
    Ahmad from Malaysia
    Family with young children
    Deluxe Queen
    Stayed 1 night in December 2018
    Nicely maintained, helpful staffs”
    Had a 2 nights stay here. Value for money. Location is walking distance to AEON MALL and various shops. Room is okay, kind of smallish but clean and tidy. Friendly and helpful staffs. Breakfast buffet had good variety. Not so much a fancy hotel but very convenient and value for money.
    Reviewed December 12, 2018
    Dear Ahmad, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to receive your compliments about our friendly staff and we always pride ourselves in providing utmost excellent service to all our valued guests. We look forward to welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience! Thank You
    Responded December 13, 2018
    Hotel Granada Johor Bahru
    9.2
    Exceptional
    YAP from Singapore
    Couple
    Deluxe Queen
    Stayed 1 night in November 2018
    Great location and breakfast”
    Overall was wonderful, except the tap water at the basin was running very little water. I guess it is hotel policy to save water?! I have been staying twice this year in the hotel and experienced same problem. At the end, I use shower water to brush my teeth and wash my face instead.
    Reviewed November 13, 2018
    Dear Yap, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for taking your time in writing us a review regarding your stay experience with us. We are elated to know that you are overall satisfied with your stay and we apologize for the inconvenience caused regarding the various issue that were highlighted, we have taken the corrective measure to rectify. With this, we look forward to welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded November 14, 2018
    Hotel Granada Johor Bahru
    9.2
    Exceptional
    Jason from Singapore
    Family with teens
    Executive Deluxe Twin
    Stayed 1 night in October 2018
    Great Location, Great People, Great Room”
    Very helpful front desk staff. Very comfortable room and bed. Shopping mall is just across the road. Many eating places nearby. Good spread of breakfast buffet. Complimentary hotel phone in room. Hotel Wifi somehow does not connect to the login page, so fall short of a perfect score.
    Reviewed October 17, 2018
    Dear Jason, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, thank you for taking your time in writing us a review regarding your stay experience with us. We are elated to know that you are overall satisfied with your stay and we apologize for the inconvenience caused regarding weak WIFI, we had already work towards rectifying it as we speak. With this, we look forward to welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded October 20, 2018
    Hotel Granada Johor Bahru
    10.0
    Exceptional
    Sherlene. from Singapore
    Business traveler
    Deluxe Queen
    Stayed 2 nights in September 2018
    Review”
    I like this hotel cos is very clean and neat. Surrounding is very easy to go anywhere. Staff are very friendly and helpful. Service are good too. Will continue to stay there for the business or own trip.
    Reviewed September 24, 2018
    6.0
    Elsie from Malaysia
    Business traveler
    Deluxe Twin
    Stayed 1 night in December 2018
    location ok”
    location ok
    Reviewed December 12, 2018
    Dear Elsie, Warmest greetings from Hotel Granada Johor Bahru. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience with us. We are elated to know that you are overall satisfied with your stay at our suites with good amenities and we do pride ourselves in providing our valued guests the utmost convenience with strategic location. With this, we look forward in welcome you back to Hotel Granada Johor Bahru soon with yet another pleasant experience. Thank You
    Responded December 13, 2018
    Hotel Granada Johor Bahru
    12345
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    Hotel Granada Johor Bahru
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