2015
Excellent 8.1
Based on 1557 reviews

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About this property

Description

Located in the heart of Surfers Paradise and one block from the beach, this 4.5-star property offers superior accommodations. Offering a sub-tropical climate and a friendly, fun, vibrant atmosphere, this destination is most famous for its sun, surf, and sand. Boasting 330 rooms, this hotel will lavish their guests with modern and elegantly designed rooms. You can relax by the swimming pool and spa or get active in the well-equipped fitness center and full-sized tennis court. There are plentiful entertainment, dining, arts, and other outdoor activities within the city. Hotel Grand Chancellor Surfers Paradise is undoubtedly a great place to stay when in Surfers Paradise.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Swimming pool [outdoor]
  • Tennis court(s)
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Vending machine

Services and conveniences

  • Concierge
  • Currency exchange
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/check-out [express]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Chinese (Mandarin)
  • Croatian
  • Filipino
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai
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Policies

Please note that guests will be required to leave either a $200.00 cash or debit card refundable security deposit along with photo ID, or a $100.00 pre authorization of a credit card on check in. This is to cover any incidental charges.

The minimum age of guests to check in is 18 years if unaccompanied by an adult.

For Schoolies bookings, a refundable deposit of AUD 250 is required upon check-in.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-16 year(s) Must use an extra bed
  • Guests over 16 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 23 AUD
Check-In From: 02:30 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0.1 km
Distance to Airport: 25 km
Internet Usage Fee: 15 AUD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 36
Number of Rooms : 408
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 45
Year Hotel Built: 1985
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Verified traveler reviews

Filter by traveler type
Excellent



based on 1557 reviews
  • Cleanliness 8.1
  • Facilities 7.6
  • Location 9.3
  • Room Comfort/Standard 8.2
  • Service 7.9
  • Value for money 8.0
  • Food/Dining 7.1
Sort by

Terry from Australia
Couples
Premium King Room with Ocean View
Stayed one night in September 2016
-
-
Reviewed September 26, 2016

Catherine from Singapore
Groups
Standard Twin
Stayed 3 nights in July 2016
Gold Coast Airport Marathon Traveller
came here for the GCAM, hotel is at good location with a lot of shops nearby for shopping. was surprised that Hard Rock Cafe was only below.
Reviewed September 25, 2016

Joanne from Australia
Couples
Standard Twin
Stayed one night in September 2016
Little annoying things
there was no toilet brush, no pen, the in house hair dryer broke off the wall and having to pay for parking as there is no hotel parking is annoying -
Reviewed September 25, 2016

Hay from Singapore
Couples
Standard King
Stayed 2 nights in September 2016
Great location, but ancient setting
Location is right smack in surfers paradise, but room looks old, furniture jaded, which may give the creeps bc the room is rather big. Good view of shopping streets
Reviewed September 20, 2016

Breanna from Australia
Couples
Deluxe Twin Room
Stayed one night in September 2016
Amazing service and amazing Hotel!
It was our wedding night and the staff did an amazing job to make sure we were accommodated for! They were friendly and kind and the hotel was very nice and pleasant to stay in! Thank you Hotel Grand Chancellor!
Reviewed September 19, 2016

M from Malaysia
Families with older children
Standard Family Room
Stayed 4 nights in September 2016
Good location and value for money
location was superb. I think it's really value for money. Plenty of restaurant and very close to beach . Had to pay for parking though.
Reviewed September 17, 2016

Tammy from Singapore
Families with older children
Deluxe Twin Room
Stayed 4 nights in September 2016
Good location
Convenient location.
Reviewed September 16, 2016

Karl from Australia
Solo travelers
Deluxe King Room
Stayed one night in September 2016
Excellent
Location
Reviewed September 14, 2016

YUXUAN from Singapore
Business travelers
Standard King
Stayed 2 nights in July 2016
Average, tired hotel
Average stay, room is huge, good sea view. But hotel is old and tired. Water will leak from bath area to outside sink area. Room service food is pretty good. Lobby service is kind of bad, poor attitude, receptionists look slobby and not professional, gave wrong information regarding credit card refund to me, luckily resolved through email. Housekeeping and conceige service is much better. Location is central.
Reviewed September 13, 2016

Tawan from Thailand
Couples
Standard King
Stayed 2 nights in September 2016
Good location
Good location, staff, and good view
Reviewed September 13, 2016



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