Hotel Grand Windsor Auckland - MGallery by Sofitel

58-60 Queen Street, Auckland City Center, Auckland, New Zealand, 1001 - See map
Free Wi-Fi
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Hotel Grand Windsor Auckland - MGallery by Sofitel

"The staff were exceptional and were SO attentive to our wee 6 year old daughter."

Gavan - August 10, 2019

classic queen - Bed Hotel Grand Windsor Auckland - MGallery by Sofitel
Lobby Hotel Grand Windsor Auckland - MGallery by Sofitel
Lobby Hotel Grand Windsor Auckland - MGallery by Sofitel
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Sky Tower
Within 490 m of property
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Popular landmarks
Marbecks Records 60 m
Queens Arcade 60 m
Dilworth Building 80 m
Champions of the World 80 m
Boogie Wonderland 80 m
Deliotte Centre 90 m
DFS Galleria 110 m
Citymed - Auckland City Medical Centre 110 m
Bank of New Zealand Building (BNZ) 130 m
Little Brother 130 m
Nearby landmarks
Sky Tower 490 m
Auckland Art Gallery Toi o Tamaki 600 m
Viaduct Harbour 700 m
Auckland War Memorial Museum 1.96 km
Mount Eden 3.43 km
SEA LIFE Kelly Tarlton's Aquarium 4.54 km
Auckland Zoo 4.63 km
Rangitoto Island 10.39 km
Cornwall Park 11.5 km
Tiritiri Matangi Island 29.12 km
9.5

Exceptional

Location rating score

Inside city center
Popular neighborhood
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 230 meters to public transportation

  • Located in heart of Auckland

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Auckland every 15 minutes on Agoda.com
Value for money8.5
Location rating9.5
Nearest airportAuckland Airport (AKL)
Distance to airport18.2 km

Rooms available at Hotel Grand Windsor Auckland - MGallery by Sofitel

VIP Suite
VIP Suite
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 king bed
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Junior Suite - 1 King bed
Junior Suite - 1 King bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Classic King
Classic King
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
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Luxury Room King Bed
Luxury Room King Bed
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 king bed
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Windsor Suite
Windsor Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed & 1 double bed
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Superior Queen
Superior Queen
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
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Superior King
Superior King
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
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classic queen
classic queen
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 queen bed
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Luxury Room
Luxury Room
...
  • Room size: 31 m²/334 ft²
  • Shower
  • 1 king bed
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The Duchess Suite
The Duchess Suite
...
  • Room size: 41 m²/441 ft²
  • Shower
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Hotel Grand Windsor Auckland - MGallery by Sofitel?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Grand Windsor Auckland - MGallery by Sofitel?

For those who wish to drive their own cars, Hotel Grand Windsor Auckland - MGallery by Sofitel has a car park that's close to the hotel. Parking is available for a fee of 50 NZD per day. You can drive in and park yourself, or use valet service offered at the hotel.

What is the smoking policy at Hotel Grand Windsor Auckland - MGallery by Sofitel?

Hotel Grand Windsor Auckland - MGallery by Sofitel does not permit smoking in any of its rooms or indoor areas.

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What people love about Hotel Grand Windsor Auckland - MGallery by Sofitel

  • 9.6
    Exceptional

    "We were very happy with this choice of hotel."

    Gavan

    |

    August 10, 2019

  • 10.0
    Exceptional
    Staff 

    "Hotel staff are very friendly and helpful."

    LAICHING

    |

    July 30, 2019

  • 10.0
    Exceptional

    "Definitely worth a stay, would stay again."

    Belinda

    |

    February 9, 2019

Property ranking|Compared to 2,011 Auckland properties
See all rankings
Location score
9.4/10
Service score
9.2/10
Cleanliness score
9.3/10
Review score - United States
9.7/10
Better than
99
%
of Auckland properties
Better than
99
%
of Auckland properties
Better than
99
%
of Auckland properties
Better than
99
%
of Auckland properties
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Overall rating:
9.0
Exceptional
1,935 reviews
Cleanliness
9.4
Facilities
8.4
Location
9.5
Read all reviews >
What travelers say they love:
Nicely decorated, good facilities, on Queen st, helpful staf...
Patrick from New Zealand
Solo traveler
More about Hotel Grand Windsor Auckland - MGallery by Sofitel

More about Hotel Grand Windsor Auckland - MGallery by Sofitel

“Award- winning, Boutique, Luxury Hotel in the heart of Auckland city, The Hotel Grand Windsor MGallery by Sofitel offers a personalized experience of charm and grandeur. The hotel is located in the city’s most vibrant and dynamic precinct offering world-class entertainment, luxury retail and Auckland’s scenic waterfront. Built in 1928, The Hotel Grand Windsor is the perfect blend of old world elegance and the best of modern amenities and cuisine. Expect to feel pampered and cared for and to create memorable moments that last a lifetime. This is a non-smoking property and positioned on Queen Street in the CBD amid boutique stores, the Viaduct Basin & Sky City Tower. Your room comes with a luxurious ‘Sofitel My bed’, Samsung Smart TV, complimentary High speed WifI, T2 teaware with a selection of Teas, , Nespresso machine with a range of capsules and bathroom amenities from Floris of London. Breakfast is served at Cooke’s restaurant and served a-la-carte, featuring nourishing wholefoods. 24 hour front desk and concierge service. Valet parking and self-parking rate are available. Our service and location are high rated and recognized internationally.”

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Most talked about facilities

Breakfast
7 mentions
Housekeeping
5 mentions
Food & Dining
1 mention

What they offer

10.0
Exceptional
Spaciousness

"Room has high ceiling and bathroom is spacious."

LAICHING

|

July 30, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental
Full English/Irish

Restaurants on site

Cookes
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hotel Grand Windsor Auckland - MGallery by Sofitel from real guests

Overall rating
9.0
Exceptional
From 1935 reviews
9.4Location
9.3Cleanliness
9.3Service
Agoda Reviews (307)Booking.com Reviews (1628)
Rating via Agoda9.0
/
10
Cleanliness9.4
Facilities8.4
Location9.5
Service9.2
Value for money8.5
High score for Auckland
Rating
9+ Exceptional (82)
8-9 Excellent (20)
7-8 Very Good (11)
6-7 Good (2)
<6 Below Expectation (8)
Time of the year
Mar - May (31)
Jun - Aug (37)
Sep - Nov (26)
Dec - Feb (29)
Don't miss out!Users are booking a place in Auckland every 15 minutes on Agoda.com
All guests (307)
All room types
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Show reviews that mention 

Showing 123 verified guest comments
12345
8.8
Excellent
HOI from Australia
Couple
classic queen
Stayed 1 night in April 2018

Convenient and luxurious ”

Second time staying in the M Gallery by Sofitel where in also had few nights' stay in Milan months ago. Recently renovated in a formerly tea house, the boutique hotel has a unique taste and class while sitting on the vivid Queen Street. Welcomed by their specially brewed tea and sincere conversation, I was kindly upgraded for the first night's stay and my other requests had been taken which is to move to a slightly higher floor. Knowing the history of the place with nice decor (and the jewel collection photos )and seeing the teapot set in the rooms, one would easily be travelling back into time and get nostalgic especially as you step into the elevator. Comfortable bed and decently spaced bathroom that would not disappoint. Their restaurant on the first level next to reception is definitely worth trying. Memorable stay at Auckland which is our first encounter in New Zealand. Thank you (the Sofitel team)for all your effort in keeping our stay special! gym and sauna available

Reviewed May 01, 2018

Good Evening HOI, Thank you so much for staying with us and for this wonderful review. Our owners and designers will be thoroughly pleased with your appreciation of this meticulously revamped gem in the heart of Queen Street. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Warm Regards Elajah Andeza Guest Service Agent

Responded July 06, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.6
Exceptional
SONYA from Australia
Solo traveler
Superior King
Stayed 3 nights in October 2018

Impeccable and sympathetic service as usual”

This is my second stay at Grand Windsor and it is also my second time I extended my stay. I felt safe and looked after the first time and even more so the second round. I asked for a quiet and sunny room to work and rest and that is exactly what I got, the room service was on point even when the writing hunger pang stroke after midnight, lovely restaurant, impeccable room and service as always. Thank you Chris and Grand Windsor team for my wonderful stay. Special thanks to Luciano who ensured I can change to run and then freshen up even when I was without a room yet, Dji and Jake who went above and beyond to address the unexpected external noise issue, Paula who organised the armchair swap so I can write with back support, and Dhawal who ensure the right room was booked. It's tricky having Grand Windsor Hotel as my benchmark now, nothing else compared! Anyway, I am looking forward to the next stay - next year I hope, so I'd better start saving! Thank you again.

Reviewed October 15, 2018

Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

Responded June 20, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Irene from Australia
Solo traveler
classic queen
Stayed 4 nights in May 2019

So lovely and brilliant location”

I loved walking out of the hotel to busy Auckland, yet I didn't hear any city noises from my room. The room was very very tiny (not really anywhere to unpack), but the bathroom was a good size and the location and staff made up for the small size. Heating worked exceptionally well too. Thanks Windsor!

Reviewed July 29, 2019

Thank you very much for your review!

Responded September 07, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
8.0
Excellent
SONYA from Australia
Solo traveler
Stayed 3 nights in September 2017

Very good”

The hotel team members were very helpful from pre-booking to check out (Guru was the person that happened to answer most of my queries - pre and post booking). They answered all of my questions patiently and looked after me very well. As soon as I arrived, I was made to feel at ease and very welcomed. I came from hospitality background, so I usually either feel slightly uncomfortable when being "over-serviced" or miffed when there is a lack of quality service. None of that exists here. No pretentious friendliness; just good proper hospitality. The hotel is finishing the last bits of their renovation, so those who are staying while renovation is still in progress need to be realistic of the occasional construction noises. Having said that, construction seems to be programmed considerately during working hours only. The room that I stayed in, Superior Queen, was beautifully renovated and very clean. Love the delicate touches from the selection of bedding and china to how the safe is incorporated nicely into the wardrobe joinery. Will be sure to come and stay again at The Grand Windsor Hotel the next time I am at Auckland. Thank you Renato and team for helping to make my "very overdue pause" a lovely one.

Reviewed September 18, 2017

Hello Sonya and apologies for the delay in my response. it is great to hear that you had a wonderful time with us and enjoyed the newly refurbished rooms and decoration. Most importantly, I am very happy to hear about Guru and his professionalism in handling your enquiries. He is certainly making a good impression with our guests and I am sure he will appreciate to hear your comments. Thanks again Sonya and please reach out next time you are coming back. We very much look forward to seeing you again. Kind regards, Renato

Responded October 08, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Jack from Australia
Couple
classic queen
Stayed 2 nights in April 2018

2 nights in Bliss”

I stayed two nights at the Hotel Grand Windsor and absolutely loved my experience. We were greeted on arrival by the door man who parked our car for us, were given complementary ice tea on arrival and had a seamless check in. The room was wonderful, a bit small but none the less was really clean and comfortable. We had booked breakfast for both mornings, the first was pretty average but the second morning was delish! I even requested another one of the ice tea's that we had on arrival and they made it up for me again which was great service. The location of the hotel was also great, close to the ferry and walking distance from great bars and restaurants. I will definitely stay again.

Reviewed April 26, 2018

Good evening Jack, Thank you so much for staying with us and for your fabulous review. Your comments are valued and much appreciated. We are please to hear the overall product and service was up to your expectations. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Warm Regards Elajah Andeza Guest Service Agent

Responded July 06, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Donghuan
Couple
Junior Suite - 1 King bed
Stayed 2 nights in September 2019

Stunning service”

Stunning service! Especially is the receptions and front door staff. Very helpful and felt very welcome. Great location! Otherwise, In the restaurant of hotel, We had the breakfast for 2 morning. When we check-out on the last day, we were told that I will pay the extra fare of the breakfast sides. But we really not been informed at that time it will be charged extra fare by restaurant service stuff when we order the extra sides. After that, I told the reception what happened, and with suggestion for informing to customers before charged. Unexpectedly she reduced the extra fare as my suggestion. Really appreciate that and will stay in Grand windsor next time!

Reviewed September 12, 2019

Thank you for your review!

Responded October 02, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.6
Exceptional
Jasmine from Singapore
Couple
Stayed 1 night in December 2017

Lovely hotel with friendly staff, beautiful decor and superb location.”

When I arrived at the Hotel Grand Windsor, our room wasn't quite available yet and the reception offered a couple of complimentary drinks at the restaurant. Staff are very professional and also friendly - the room is really gorgeous and well-maintained. You also don't hear the noise from the street at all, which makes for excellent sleep at night. I would certainly come back again. The breakfast is cooked-to-order, alongside the good continental spread.

Reviewed December 11, 2017

Good Evening Jasmine Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone unturned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Timothy from Indonesia
Family with young children
Junior Suite - 1 King bed
Stayed 2 nights in June 2018

Far away from home but feel like home”

From the first time entry the hotel, staff at the concierge was so helpful and help me with my luggage and stuff. Jenny at the reception was so friendly and nice, restaurant food and service was perfect and don’t forget order the prawn risotto, i’m still craving for the risotto. Book the junior suite room and it really pay off after long flight from singapore. Thx to Mr Nivzer the manager, jenny at reception, all other staff that i can mention one by one. Looking forward to stay at windsor.

Reviewed July 07, 2018

Good Afternoon Timothy Thank you so much for staying with us and for this wonderful review. We have been blessed with a beautiful product and a very central location complimented by a passionate team here at Hotel Grand Windsor. We are delighted to see this has reflected in your stay with us. I will be sure to share your comments with Jenny and the rest of our team here. The team and I look forward to welcoming you back to Hotel Grand Windsor. Alvin Aghabalayev Assistant Manager

Responded July 08, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Karen from Australia
Business traveler
Superior King
Stayed 3 nights in May 2017

Very convenient in the city centre”

This newly renovated hotel is really grand with the style of decor and the location is very convenient in the centre of Auckland.

Reviewed November 25, 2017

Hello Karen and thank you very much for sharing your kind review. We are delighted to hear that you enjoyed our hospitality and central location. Wishing you a lovely festive season ahead. Kind regards, Renato.

Responded November 27, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Robert
Couple
Superior Queen
Stayed 2 nights in August 2018

Value for money”

Absolutely one of the best hotels I have stayed at, great value for money, amazing staff (who are extremely attentive). If you are uncertain where to stay in Auckland dont look past this property its the best choice I have made to date!

Reviewed August 06, 2018

Good Afternoon Robert, Thank you so much for your much valued loyalty, trust and for this wonderful review. This is such a pleasure to read for so many reasons. There has been a dedicated effort in bringing the hotel up to a bespoke level of offering by the executive management and owners. They will be pleased to see your appreciation in this review. We are truly blessed to have a location like that and to top it all of, our team here holds it all together. They are our greatest and most valued asset. Your trust and loyalty gives us so much encouragement. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor soon. Kind Regards, Alvin Aghabalayev Assistant Manager

Responded August 14, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Yuting from Australia
Family with young children
Superior King
Stayed 1 night in March 2018

We have enjoyed our stay”

We had stayed there when we arrived in Auckland but we had noisy issue. The issue has been informed to the staff n they have made 2nd stay perfect! The breakfast there is so delicious as well!

Reviewed March 21, 2018

Good Evening Yuting, Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone un-turned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
EUNJIN from South Korea
Solo traveler
Superior King
Stayed 1 night in January 2018

Good only good”

Location is perfect Staffs are also friendly but it’s in Auckland CBD so if you stay on weekend, some noise.. And some stuff wasn’t provided

Reviewed January 15, 2018

Good Evening Eunjin Thank you so much for choosing to stay with us and for your review. While you comments about our hotel and staff are much appreciated, I am disappointed about the impact the noise has created on your stay. Our senior management teams have worked tirelessly with the council and neighbouring businesses to bring the noise levels down significantly, however there is bit to go. Thank you again and I look forward to hearing from you. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Kaifeng from Hong Kong
Couple
Luxury Room King Bed
Stayed 2 nights in April 2019

A very chic classic hotel”

Great location to begin with, coupled with great room design...gives you a perfect stay in Auckland.

Reviewed April 22, 2019

Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

Responded June 20, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Reynaldo from Philippines
Couple
Stayed 4 nights in November 2017

Perfect place to stay in Auckland”

The location of this hotel is just superb. Very near the boardwalk where all the action is. This is on Queen St. where a lot of shops and cafes are located. Staff are very helpful from the concierge to the ones manning the reception area. Breakfast was also excellent, though not too many selection but it worked for me and my wife. Only downside for us was the breakfast box we requested. We already prepaid our breakfast upon booking but we had to leave the hotel at 6 am to join a tour. I requested a day before that we will be leaving early to join a tour and that we will not be able to use the full breakfast meal we paid. They only gave us two pieces of danish pastries and a cup of mixed fruit. Very disappointing coz they could have prepared sandwhiches and put more stuff in the box or converted the value of the buffet breakfast to dinner instead. Points to ponder upon by management.

Reviewed November 13, 2017

Hello Reynaldo, Thank you very much for sharing your review and we are happy to hear that you have enjoyed staying with us and your visit to Auckland. We also very much appreciate you sharing your comments on the boxed breakfast of which I have shared with the team and we will look into it. Safe and exciting travels ahead! Kind regards, Renato Gualberto General Manager

Responded November 15, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
8.8
Excellent
Pauline from Singapore
Solo traveler
classic queen
Stayed 2 nights in April 2018

Strategic location, clean and comfy room”

My stayed for 2 nights was wonderful. Warm welcome from hotel staff upon check in. Welcome drink and hot towel provided while waiting for my turn to check in. Hotel located at The Central of queenstreet, spacious and clean room and comfy bed. Limited choice of breakfast but the taste are good. Difficult to get parking if you are renting a car, limited parking slot, (take us some time to look for carpark before check in), hotel doesn’t have own carpark which is slight inconvenient for us who rent a car. Hotel do provide us complimentary tickets at britomart Carpark (8 minuets walking distance from hotel )with NZD 30/night (to pay at concierge) or NZD 40/ night with valet service, I parked my car at Victoria street carpark (10 minuets walking distance from hotel)which is NZD 20/night. Hotel staff who greet me home when coming back to room after long day make me feel warm and welcome. Overall I am happy and enjoy throughout my stay, cherry on the cake is the free sauna 🤗

Reviewed April 29, 2018

Good Evening Pauline Thank you so much for staying with us and for your review. We are pleased to hear that you enjoyed the feel the owners and designers have meticulously worked on to create something unique. Our location adds to the glamour of this jewel tucked away from the hustle and bustle of queen street. We look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
LAICHING from Singapore
Group
Classic King
Stayed 1 night in July 2019

Excellent location”

Hotel is in the city center and near the skycity airport bus stop. Room has high ceiling and bathroom is spacious. Hotel staff are very friendly and helpful.

Reviewed July 30, 2019

Thank you very much for your review!

Responded September 07, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Robert
Couple
Superior King
Stayed 4 nights in August 2018

Great value for money!”

I recently stayed in Hotel Grand with my partner and family - an "A star" experience, service and all round hotel. Staff were extremely attentive at all times! The only thing I had hope for was a bath tub, however all rooms have showers only.

Reviewed August 06, 2018

Good Afternoon Robert, Thank you so much for staying with us and for this beautiful review. Your feedback will delight everyone at the hotel. They will be so pleased to see the overall experience was appreciated by you. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Kind Regards, Alvin Aghabalayev Assistant Manager

Responded August 14, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Karen from Australia
Business traveler
Stayed 1 night in June 2017

Renovations are very impressive”

I have stayed at this hotel twice now and both times were while the lobby was still being renovated, so lots of mess on the ground floor. The rooms that have been finished are very impressive as they have gone for luxurious finishes. My only criticism would be around some of the small finishing touches that are missing, such as nowhere to put soap or shampoo in the shower, except on the floor, or by the handbasin. Staff were helpful and the location is great, right in the middle of Queen St, so within easy walking distance of shops, eating places and the Sky Tower.

Reviewed July 28, 2017

Good Evening Karen, Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone unturned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
8.8
Excellent
JOJO from Hong Kong
Couple
Junior Suite - 1 King bed
Stayed 3 nights in April 2019

An Exquisite Hotel in Auckland Central”

It is a exquisite property located in the middle of the city. Within in 10-minute radius, you reach cafes, good restaurants, ferries and shops, convenient and relatively quiet. Location is not overly busy standing above restaurants and bars, therefore, you can get some good sleep. Certainly, this convenient location sacrifices the harbour view which we are OK with it. We spent 3 nights in Junior Suite on a quiet top floor , recovered from a hectic week travelling in South Island. A very nice big bed, the smell, and delicate decor are perfect for the stay. Make-to-order breakfast is totally a plus! Staff are helpful and friendly, never need to ask twice for assistance. We always like a luxury boutique hotel and this is just another good one. We enjoyed our stay and happy to recommend if you like a little indulgence during holidays.

Reviewed April 20, 2019

Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

Responded June 20, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Bruce from New Zealand
Group
Windsor Suite
Stayed 2 nights in September 2017

Fabulous location, beautifully refurbished”

The staff were fantastic, had a good sense of humor and able to have a laugh with you. They were always happy to accomodate with any requests or questions we had. The 2 bedroom apartment was clean, and very comfortable. Slept well during our stay. We were a party of four, but noticed the room was set up for a party of two. Our requests for extras of everything were very quickly met. The clean on the second day was not the best and only replaced the towels enough for two again, but the service desk was very quick to remedy this with a quick phone call. Only mildly disappointing but in no way detracted from our stay. The apartment was on the top floor facing Queen Street. The noise of a very busy night life did reach us at the top but nothing we couldn't handle, taking into consideration that we were in the heart of it all, right where we wanted to be. Location is excellent! Fort street two doors down, the quay only a few minutes walk away. Your right in the heart of the best restaurants, bars and shopping. Parnell close by, the park above you and ponsonby a 20 minute walk.

Reviewed October 03, 2017

Hello Bruce and thanks so much for posting you review. We are delighted to hear that you enjoyed our services and facilities, not to mention the convenient location close to all the good things that Auckland has to offer. We very much look forward to welcoming you back and certainly we have taken onboard your feedback in regards to restocking room amenities accordingly - thanks! Take care and safe travels. Renato

Responded October 08, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
12345
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