Hotel Grand Windsor MGallery by Sofitel
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classic queen - Bed Hotel Grand Windsor MGallery by Sofitel
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9.0
Exceptional
/10
(262 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Marbecks Records60 m
  • Queens Arcade60 m
  • Dilworth Building80 m
  • Champions of the World80 m
  • Boogie Wonderland80 m
  • Deliotte Centre90 m
  • T Galleria by DFS, Auckland110 m
  • Citymed - Auckland City Medical Centre110 m
  • DFS Galleria120 m
  • Bank of New Zealand Building (BNZ)130 m
  • Free Wi-Fi

    Hotel Grand Windsor MGallery by Sofitel

    58-60 Queen Street, Auckland City Center, Auckland, New Zealand - See map

    This property is in high demand!

    Booked 12 times

    "Excellent service and v boutique like"
    Gurrinder - December 18, 2018
    Exceptional cleanliness
    9.3 rating for cleanliness
    Exceptional service
    9.2 rating for service
    • 230 meters to public transportation

    • Located in heart of Auckland

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Property ranking|Compared to 3,360 Auckland properties
    See all rankings
    Value for money score
    8.6/10
    Location score
    9.4/10
    Service score
    9.2/10
    Cleanliness score
    9.3/10
    Better than
    99
    %
    of Auckland properties
    Better than
    99
    %
    of Auckland properties
    Better than
    99
    %
    of Auckland properties
    Better than
    99
    %
    of Auckland properties
    Value for money8.6
    Location rating9.4
    Nearest airportAuckland Airport (AKL)
    Distance to airport17.8 km

    Rooms available at Hotel Grand Windsor MGallery by Sofitel

    VIP Suite
    VIP Suite
    ...
    • Room size: 41 m²/441 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite - 1 King bed
    Junior Suite - 1 King bed
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury Room King Bed
    Luxury Room King Bed
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Windsor Suite
    Windsor Suite
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed & 1 double bed
    Enter dates to see prices
    Superior Queen
    Superior Queen
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Classic King
    Classic King
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior King
    Superior King
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    classic queen
    classic queen
    ...
    • Room size: 19 m²/205 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    The Duchess Suite
    The Duchess Suite
    ...
    • Room size: 41 m²/441 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    JUNIOR SUITE 1 KING BED - HIGH FLOOR
    JUNIOR SUITE 1 KING BED - HIGH FLOOR
    ...
    • Room size: 36 m²/388 ft²
    Enter dates to see prices

    What people love about Hotel Grand Windsor MGallery by Sofitel

    • 8.0
      Very good
      Location

      "Wonderful two bedrooms, great value on this kind of room and location."

      YUEH-CHIH

      |

      January 5, 2017

    • 9.2
      Exceptional
      Cleanliness

      "The 2 bedroom apartment was clean, and very comfortable."

      Bruce V.

      |

      October 3, 2017

    • 6.0
      Review score
      Location

      "It's a good location to stay for quick stopover."

      Hui M.

      |

      August 16, 2017

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    More about Hotel Grand Windsor MGallery by Sofitel

    More about Hotel Grand Windsor MGallery by Sofitel

    8.0
    Very good

    "Just located on the very central commercial area of Auckland..."

    YUEH-CHIH

    |

    January 5, 2017

    An overview

    Show less

    Most talked about facilities

    Breakfast
    7 mentions
    Housekeeping
    5 mentions
    Food & Dining
    1 mention

    What they offer

    10.0
    Exceptional
    Staff 

    "I was sick on the last night, and the staff was attentive."

    Gladys

    |

    June 12, 2018

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental
    Full English/Irish

    Restaurants on site

    Cookes
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Hotel Grand Windsor MGallery by Sofitel from real guests

    Overall rating
    8.5
    Excellent
    From 2270 reviews
    Provided by verified guests of
    Agoda Reviews (262)Booking.com Reviews (1687)
    Rating via Agoda9.0
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities8.4
    Location9.4
    Service9.2
    Value for money8.6
    High score for Auckland
    Rating
    9+ Exceptional (76)
    8-9 Excellent (17)
    7-8 Very Good (8)
    6-7 Good (1)
    <6 Below Expectation (6)
    Time of the year
    Mar - May (30)
    Jun - Aug (36)
    Sep - Nov (23)
    Dec - Feb (19)
    All guests (262)
    All room types
    All languages
    Showing 108 verified guest comments
    12345
    10.0
    Exceptional
    Tanya
    Family with teens
    Superior Queen
    Stayed 4 nights in June 2019

    Exceptional interior design, utmost comfort and greatest pleasure right in the heart of the CBD”

    One of the best hotels we've ever stayed in. We really loved the interior design, it was unlike any other. The staff was very welcoming, helpful, and they made sure we felt right at home. The experience of staying here was so pleasurable, we'll definitely recommend it to everyone.

    Reviewed July 18, 2019

    Thank you for your review!

    Responded July 22, 2019
    Hotel Grand Windsor MGallery by Sofitel
    9.2
    Exceptional
    Su from Singapore
    Group
    Windsor Suite
    Stayed 2 nights in June 2019

    2 nights in auckland ”

    We booked the Windor Suite as we had 3 people in the group, so we were ready to be wowed. But what really stood out for us: Pablo the doorman. He is beyond amazing, his service and his attitude made the whole stay for us really. From the moment we stepped in to ask for valet parking, all the way till we left, he made a positive impression and I would hire him in a heartbeat! The suite isn’t your typical suite, it’s a boutique hotel in any case. Not massive, but cozy enough for the three of us. The toilet was adequate, and there was also a outdoor lookout area, which is great especially since there was a view of the sea. The beds are amazing as well. But truly, we will stay here for Pablo the doorman!!!

    Reviewed June 17, 2019

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    8.8
    Excellent
    JOJO from Hong Kong
    Couple
    Junior Suite - 1 King bed
    Stayed 3 nights in April 2019

    An Exquisite Hotel in Auckland Central”

    It is a exquisite property located in the middle of the city. Within in 10-minute radius, you reach cafes, good restaurants, ferries and shops, convenient and relatively quiet. Location is not overly busy standing above restaurants and bars, therefore, you can get some good sleep. Certainly, this convenient location sacrifices the harbour view which we are OK with it. We spent 3 nights in Junior Suite on a quiet top floor , recovered from a hectic week travelling in South Island. A very nice big bed, the smell, and delicate decor are perfect for the stay. Make-to-order breakfast is totally a plus! Staff are helpful and friendly, never need to ask twice for assistance. We always like a luxury boutique hotel and this is just another good one. We enjoyed our stay and happy to recommend if you like a little indulgence during holidays.

    Reviewed April 20, 2019

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    5.2
    OiTing from Hong Kong
    Couple
    classic queen
    Stayed 1 night in May 2019

    Review”

    We stayed on 2 occasions. The first room (Queen) was ok but was tiny. We had to put our luggage on the bed to open it. The second time (King) we were given a room at the back on the hotel. It was like being in a prison cell, there was a tiny window in a position that meant there was very little light and we could hear other guests showers being turned on and off. We concierge offered to arrange a taxi to the airport for us that ended up being double the price of the taxi we had took the previous day to get to the hotel.

    Reviewed June 11, 2019

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    9.2
    Exceptional
    Leonie from Australia
    Couple
    classic queen
    Stayed 3 nights in October 2018

    Small”

    Room was lovely, bathroom great. Only problem is the room was really small. One case on luggage rack meant you had a very tight squeeze to get around to the other side of the bed. Other case had to stand up in walkway to to bathroom and exit. No space to put much on the bathroom sink area, just no room. That was the only negative. Booking in fine. Staff helpful and friendly. Breakfast well cooked and presented. Room clean. Bed sooo comfy. Right in middle of queen Street central location. Easy walk to the port if doing a cruise. Skybus to and from the airport only about 100 metres.

    Reviewed October 27, 2018

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Timothy from Indonesia
    Family with young children
    Junior Suite - 1 King bed
    Stayed 2 nights in June 2018

    Far away from home but feel like home”

    From the first time entry the hotel, staff at the concierge was so helpful and help me with my luggage and stuff. Jenny at the reception was so friendly and nice, restaurant food and service was perfect and don’t forget order the prawn risotto, i’m still craving for the risotto. Book the junior suite room and it really pay off after long flight from singapore. Thx to Mr Nivzer the manager, jenny at reception, all other staff that i can mention one by one. Looking forward to stay at windsor.

    Reviewed July 07, 2018

    Good Afternoon Timothy Thank you so much for staying with us and for this wonderful review. We have been blessed with a beautiful product and a very central location complimented by a passionate team here at Hotel Grand Windsor. We are delighted to see this has reflected in your stay with us. I will be sure to share your comments with Jenny and the rest of our team here. The team and I look forward to welcoming you back to Hotel Grand Windsor. Alvin Aghabalayev Assistant Manager

    Responded July 08, 2018
    Hotel Grand Windsor MGallery by Sofitel
    8.8
    Excellent
    HOI from Australia
    Couple
    classic queen
    Stayed 1 night in April 2018

    Convenient and luxurious ”

    Second time staying in the M Gallery by Sofitel where in also had few nights' stay in Milan months ago. Recently renovated in a formerly tea house, the boutique hotel has a unique taste and class while sitting on the vivid Queen Street. Welcomed by their specially brewed tea and sincere conversation, I was kindly upgraded for the first night's stay and my other requests had been taken which is to move to a slightly higher floor. Knowing the history of the place with nice decor (and the jewel collection photos )and seeing the teapot set in the rooms, one would easily be travelling back into time and get nostalgic especially as you step into the elevator. Comfortable bed and decently spaced bathroom that would not disappoint. Their restaurant on the first level next to reception is definitely worth trying. Memorable stay at Auckland which is our first encounter in New Zealand. Thank you (the Sofitel team)for all your effort in keeping our stay special! gym and sauna available

    Reviewed May 01, 2018

    Good Evening HOI, Thank you so much for staying with us and for this wonderful review. Our owners and designers will be thoroughly pleased with your appreciation of this meticulously revamped gem in the heart of Queen Street. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Warm Regards Elajah Andeza Guest Service Agent

    Responded July 06, 2018
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Zhen from Singapore
    Business traveler
    Superior King
    Stayed 3 nights in April 2018

    Great staff! Very helpful..”

    The hotel looks like it's been newly done up. Bed is very comfortable. Staff are incredibly helpful. I had left my passport int he safe and headed off to the airport - the hotel staff sent it over in a cab, and even checked in with me after to make sure everything was in order. Very impressed with their service.

    Reviewed April 07, 2018

    Good Evening Zhen, Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone un-turned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

    Responded July 07, 2018
    Hotel Grand Windsor MGallery by Sofitel
    9.6
    Exceptional
    Liyana from Thailand
    Solo traveler
    Superior King
    Stayed 1 night in February 2018

    Gorgeous hotel and rooms”

    Really beautiful hotel and rooms. I did get upgraded which was nice. The facilities were very clean and very plush and modern. Including small details like the beautiful teapot and teacups as well as a the free capsule coffees

    Reviewed February 20, 2018

    Good Evening Liyana Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone unturned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

    Responded July 07, 2018
    Hotel Grand Windsor MGallery by Sofitel
    9.2
    Exceptional
    Reynaldo from Philippines
    Couple
    Stayed 4 nights in November 2017

    Perfect place to stay in Auckland”

    The location of this hotel is just superb. Very near the boardwalk where all the action is. This is on Queen St. where a lot of shops and cafes are located. Staff are very helpful from the concierge to the ones manning the reception area. Breakfast was also excellent, though not too many selection but it worked for me and my wife. Only downside for us was the breakfast box we requested. We already prepaid our breakfast upon booking but we had to leave the hotel at 6 am to join a tour. I requested a day before that we will be leaving early to join a tour and that we will not be able to use the full breakfast meal we paid. They only gave us two pieces of danish pastries and a cup of mixed fruit. Very disappointing coz they could have prepared sandwhiches and put more stuff in the box or converted the value of the buffet breakfast to dinner instead. Points to ponder upon by management.

    Reviewed November 13, 2017

    Hello Reynaldo, Thank you very much for sharing your review and we are happy to hear that you have enjoyed staying with us and your visit to Auckland. We also very much appreciate you sharing your comments on the boxed breakfast of which I have shared with the team and we will look into it. Safe and exciting travels ahead! Kind regards, Renato Gualberto General Manager

    Responded November 15, 2017
    Hotel Grand Windsor MGallery by Sofitel
    9.6
    Exceptional
    SONYA from Australia
    Solo traveler
    Superior King
    Stayed 3 nights in October 2018

    Impeccable and sympathetic service as usual”

    This is my second stay at Grand Windsor and it is also my second time I extended my stay. I felt safe and looked after the first time and even more so the second round. I asked for a quiet and sunny room to work and rest and that is exactly what I got, the room service was on point even when the writing hunger pang stroke after midnight, lovely restaurant, impeccable room and service as always. Thank you Chris and Grand Windsor team for my wonderful stay. Special thanks to Luciano who ensured I can change to run and then freshen up even when I was without a room yet, Dji and Jake who went above and beyond to address the unexpected external noise issue, Paula who organised the armchair swap so I can write with back support, and Dhawal who ensure the right room was booked. It's tricky having Grand Windsor Hotel as my benchmark now, nothing else compared! Anyway, I am looking forward to the next stay - next year I hope, so I'd better start saving! Thank you again.

    Reviewed October 15, 2018

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Belinda from Australia
    Solo traveler
    DOUBLE CLASSIC QUEEN BED - ROOM ONLY
    Stayed 1 night in July 2018

    Perfection”

    Definitely worth a stay, would stay again.

    Reviewed February 09, 2019

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Belinda from Australia
    Business traveler
    DOUBLE SUPERIOR KING BED - ROOM ONLY
    Stayed 2 nights in July 2018

    Amazing comfortable stay!”

    Loved this hotel, I got sick while visiting the hotel and the staff made lemon tea and wrote a lovely note. Highly recommend.

    Reviewed January 26, 2019

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Gurrinder from United States
    Solo traveler
    Superior Queen
    Stayed 5 nights in December 2018

    Exceptional”

    Excellent service and v boutique like

    Reviewed December 18, 2018

    Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

    Responded June 20, 2019
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Robert
    Couple
    Superior Queen
    Stayed 2 nights in August 2018

    Value for money”

    Absolutely one of the best hotels I have stayed at, great value for money, amazing staff (who are extremely attentive). If you are uncertain where to stay in Auckland dont look past this property its the best choice I have made to date!

    Reviewed August 06, 2018

    Good Afternoon Robert, Thank you so much for your much valued loyalty, trust and for this wonderful review. This is such a pleasure to read for so many reasons. There has been a dedicated effort in bringing the hotel up to a bespoke level of offering by the executive management and owners. They will be pleased to see your appreciation in this review. We are truly blessed to have a location like that and to top it all of, our team here holds it all together. They are our greatest and most valued asset. Your trust and loyalty gives us so much encouragement. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor soon. Kind Regards, Alvin Aghabalayev Assistant Manager

    Responded August 14, 2018
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Robert
    Couple
    Superior King
    Stayed 4 nights in August 2018

    Great value for money!”

    I recently stayed in Hotel Grand with my partner and family - an "A star" experience, service and all round hotel. Staff were extremely attentive at all times! The only thing I had hope for was a bath tub, however all rooms have showers only.

    Reviewed August 06, 2018

    Good Afternoon Robert, Thank you so much for staying with us and for this beautiful review. Your feedback will delight everyone at the hotel. They will be so pleased to see the overall experience was appreciated by you. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Kind Regards, Alvin Aghabalayev Assistant Manager

    Responded August 14, 2018
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Gladys from Philippines
    Group
    classic queen
    Stayed 1 night in April 2018

    Best Staff in Auckland”

    I was sick on the last night, and the staff was attentive. They called a doctor to check on my condition. They also made adjustments to my breakfast so I can eat. Thanks to everyone from the Concierge, Reception, Kitchen, Room Attendants... everyone was just helpful. I'm appreciative for all your help.

    Reviewed June 12, 2018

    Good Evening Gladys, Thank you so much for staying with us and for your wonderful review. Your comments will delight our team who do their utmost to please. They compliment the beautiful décor and product we are so proud to represent. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Warm Regards, Elajah Andeza Guest Service Agent

    Responded July 06, 2018
    Hotel Grand Windsor MGallery by Sofitel
    8.4
    Excellent
    Mia from New Zealand
    Business traveler
    Stayed 1 night in October 2017

    Extremely Expensive, Small, but Beautiful”

    Thought I got a deal, but was charged more than expected when it was actually given in USD rather than NZD! Very expensive, but very comfortable and beautiful rooms and entry. Surprised for the price that there was no pool and the rooms were extremely small. Enjoyed that I could plug in my laptop into the big screen easily. staff were very kind.

    Reviewed May 08, 2018

    Good Evening Mia Thank you so much for choosing to stay with us and for your review. Your comments are truly valued and while I am disappointed to read about some aspects, they will be investigated with the aim to improve. We look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

    Responded July 07, 2018
    Hotel Grand Windsor MGallery by Sofitel
    8.8
    Excellent
    Pauline from Singapore
    Solo traveler
    classic queen
    Stayed 2 nights in April 2018

    Strategic location, clean and comfy room”

    My stayed for 2 nights was wonderful. Warm welcome from hotel staff upon check in. Welcome drink and hot towel provided while waiting for my turn to check in. Hotel located at The Central of queenstreet, spacious and clean room and comfy bed. Limited choice of breakfast but the taste are good. Difficult to get parking if you are renting a car, limited parking slot, (take us some time to look for carpark before check in), hotel doesn’t have own carpark which is slight inconvenient for us who rent a car. Hotel do provide us complimentary tickets at britomart Carpark (8 minuets walking distance from hotel )with NZD 30/night (to pay at concierge) or NZD 40/ night with valet service, I parked my car at Victoria street carpark (10 minuets walking distance from hotel)which is NZD 20/night. Hotel staff who greet me home when coming back to room after long day make me feel warm and welcome. Overall I am happy and enjoy throughout my stay, cherry on the cake is the free sauna 🤗

    Reviewed April 29, 2018

    Good Evening Pauline Thank you so much for staying with us and for your review. We are pleased to hear that you enjoyed the feel the owners and designers have meticulously worked on to create something unique. Our location adds to the glamour of this jewel tucked away from the hustle and bustle of queen street. We look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

    Responded July 07, 2018
    Hotel Grand Windsor MGallery by Sofitel
    10.0
    Exceptional
    Jack from Australia
    Couple
    classic queen
    Stayed 2 nights in April 2018

    2 nights in Bliss”

    I stayed two nights at the Hotel Grand Windsor and absolutely loved my experience. We were greeted on arrival by the door man who parked our car for us, were given complementary ice tea on arrival and had a seamless check in. The room was wonderful, a bit small but none the less was really clean and comfortable. We had booked breakfast for both mornings, the first was pretty average but the second morning was delish! I even requested another one of the ice tea's that we had on arrival and they made it up for me again which was great service. The location of the hotel was also great, close to the ferry and walking distance from great bars and restaurants. I will definitely stay again.

    Reviewed April 26, 2018

    Good evening Jack, Thank you so much for staying with us and for your fabulous review. Your comments are valued and much appreciated. We are please to hear the overall product and service was up to your expectations. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Warm Regards Elajah Andeza Guest Service Agent

    Responded July 06, 2018
    Hotel Grand Windsor MGallery by Sofitel
    12345
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