Stunning service”

Stunning service! Especially is the receptions and front door staff. Very helpful and felt very welcome. Great location! Otherwise, In the restaurant of hotel, We had the breakfast for 2 morning. When we check-out on the last day, we were told that I will pay the extra fare of the breakfast sides. But we really not been informed at that time it will be charged extra fare by restaurant service stuff when we order the extra sides. After that, I told the reception what happened, and with suggestion for informing to customers before charged. Unexpectedly she reduced the extra fare as my suggestion. Really appreciate that and will stay in Grand windsor next time!

Exceptional interior design, utmost comfort and greatest pleasure right in the heart of the CBD”

One of the best hotels we've ever stayed in. We really loved the interior design, it was unlike any other. The staff was very welcoming, helpful, and they made sure we felt right at home. The experience of staying here was so pleasurable, we'll definitely recommend it to everyone.

Great service ”

I couldn’t find anything to complain about, the staff went out of their way to accommodate us, the room was nice, perhaps a bit small but then it’s a historic building so no worries. It was really clean which I’m fussy on so all in all will definitely stay there again and would happily recommend it to anyone

Excellent staff, excellent location, high quality furnishings”

We were very happy with this choice of hotel. The staff were exceptional and were SO attentive to our wee 6 year old daughter. We chose a Junior Suite and had a foldaway bed put in the living area for our daughter which worked really well. The furnishings were of a very high quality and very tasteful. The location was great as you were in the centre of everything. The only drawback was that the noise from clubs/pubs was a bit loud on the Friday night. Breakfast in the hotel was great. Highly recommended.

Lovely hotel”

Beautiful room , comfy bed , perfect location walking distance to shops , wharf and cafes , the only thing would be the surrounding places in the area can get loud come Friday Saturday night so if your a light sleeper would maybe look elsewhere but over all would stay here again

Amazing comfortable stay!”

Loved this hotel, I got sick while visiting the hotel and the staff made lemon tea and wrote a lovely note. Highly recommend.

Extraordinary ”

Best hotel in Auckland, the bed and room is very tidy, everything you need is in the room the staff were accommodating, the breakfast was divine, the spa was a great experience. Highly recommended..will definitely go back.

Excellent location”

Hotel is in the city center and near the skycity airport bus stop. Room has high ceiling and bathroom is spacious. Hotel staff are very friendly and helpful.

Superb service and a great location. Very special”

All the staff were incredibly friendly and helpful. The room was beautiful. The complete package

Amazing Hotel”

Pleasant surprise on how impressive this hotel is! Fantastic staff and beautiful accomodation. Should've stayed longer!

Amazing Hotel”

Loved this quaint 5 star hotel. Excellent staff, gorgeous room, great location. Will definitely be back.

Great Hotel”

Beautiful hotel with excellent service. Located in the middle of shopping area. Many good food surrounded.

Very tidy and fantastic staff”

Staff genuinely seemed helpful and happy, room and common areas were very tidy and we'll kept. Our room was very large and well appointed. Sauna and jacuzzi were relaxing, lacking a full pool but otherwise no complaints.

Clean, unique and great location”

Nicely decorated, good facilities, on Queen st, helpful staff

2 nights in auckland ”

We booked the Windor Suite as we had 3 people in the group, so we were ready to be wowed. But what really stood out for us: Pablo the doorman. He is beyond amazing, his service and his attitude made the whole stay for us really. From the moment we stepped in to ask for valet parking, all the way till we left, he made a positive impression and I would hire him in a heartbeat! The suite isn’t your typical suite, it’s a boutique hotel in any case. Not massive, but cozy enough for the three of us. The toilet was adequate, and there was also a outdoor lookout area, which is great especially since there was a view of the sea. The beds are amazing as well. But truly, we will stay here for Pablo the doorman!!!

Exceptional”

We had a great nights sleep and found the rooms large and comfortable and the largest shower I have ever used.

Perfection”

Definitely worth a stay, would stay again.

So lovely and brilliant location”

I loved walking out of the hotel to busy Auckland, yet I didn't hear any city noises from my room. The room was very very tiny (not really anywhere to unpack), but the bathroom was a good size and the location and staff made up for the small size. Heating worked exceptionally well too. Thanks Windsor!

An Exquisite Hotel in Auckland Central”

It is a exquisite property located in the middle of the city. Within in 10-minute radius, you reach cafes, good restaurants, ferries and shops, convenient and relatively quiet. Location is not overly busy standing above restaurants and bars, therefore, you can get some good sleep. Certainly, this convenient location sacrifices the harbour view which we are OK with it. We spent 3 nights in Junior Suite on a quiet top floor , recovered from a hectic week travelling in South Island. A very nice big bed, the smell, and delicate decor are perfect for the stay. Make-to-order breakfast is totally a plus! Staff are helpful and friendly, never need to ask twice for assistance. We always like a luxury boutique hotel and this is just another good one. We enjoyed our stay and happy to recommend if you like a little indulgence during holidays.

Great Hotel but Bad Breakfast ”

We have stayed in a king suit room so was very comfortable and the check in/check out process was seamless. Nina was the receptionist she was very helpful and attentive and overall all staff are very friendly and welcoming. We have the breakfast on our second day just to try the breakfast was good? We both are vegetarian so have requested a porridge a night before and the manager was very accommodate to our special request and we are so happy for the special ‘treat’ but unfortunately the porridge wasn’t reaching our expectation it was very dry and poorly presented comparing what we had a day before at the Zest cafe in Citylife hotel and we requested extra soy milk but the waitress didn’t bring us the soy milk so was quite surprised a five star hotel appointed inexperience waitresses and they are not paying attention to customers requests. We also have been charged for the specialty coffee which included in our buffet breakfast and was a let down on the last day of our stays.