Hotel Grand Windsor Auckland - MGallery by Sofitel
Hotel Grand Windsor Auckland - MGallery by Sofitel
Hotel Grand Windsor Auckland - MGallery by Sofitel
Hotel Grand Windsor Auckland - MGallery by Sofitel
Hotel Grand Windsor Auckland - MGallery by Sofitel
Hotel Grand Windsor Auckland - MGallery by Sofitel
Hotel Grand Windsor Auckland - MGallery by Sofitel
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9.0

Exceptional
/10
(1,717 reviews)See what guests said
Housekeeping7
Breakfast3
Shops2
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Sky Tower 490 m
Auckland Art Gallery Toi o Tamaki 600 m
Viaduct Harbour 700 m
Auckland War Memorial Museum 2.0 km
Mount Eden 3.4 km
SEA LIFE Kelly Tarlton's Aquarium 4.5 km
Auckland Zoo 4.6 km
Rangitoto Island 10.4 km
Cornwall Park 11.5 km
Tiritiri Matangi Island 29.1 km
Nearby landmarks
Marbecks Records 60 m
Queens Arcade 60 m
Dilworth Building 80 m
Champions of the World 80 m
Boogie Wonderland 80 m
Deliotte Centre 90 m
DFS Galleria 110 m
Citymed - Auckland City Medical Centre 110 m
Bank of New Zealand Building (BNZ) 130 m
Little Brother 130 m
Free Wi-Fi

Hotel Grand Windsor Auckland - MGallery by Sofitel

58-60 Queen Street, Auckland City Center, Auckland, New Zealand, 1001 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Sky Tower
Within 490 m of property
ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 230 meters to public transportation

  • Located in heart of Auckland

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.5
Location rating9.5
Nearest airportAuckland Airport (AKL)
Distance to airport18.2 km

Rooms available at Hotel Grand Windsor Auckland - MGallery by Sofitel

Classic King
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite - 1 King bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Queen
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior King
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
Enter dates to see prices
VIP Suite
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room King Bed
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 king bed
Enter dates to see prices
classic queen
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Windsor Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed & 1 double bed
Enter dates to see prices
Luxury Room
...
  • Room size: 31 m²/334 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
The Duchess Suite
...
  • Room size: 41 m²/441 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Hotel Grand Windsor Auckland - MGallery by Sofitel have a hot tub?

A hot tub is one of the facilities available at Hotel Grand Windsor MGallery by Sofitel.

How much does it cost to stay at Hotel Grand Windsor Auckland - MGallery by Sofitel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Hotel Grand Windsor Auckland - MGallery by Sofitel?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Grand Windsor Auckland - MGallery by Sofitel?

For those who wish to drive their own cars, Hotel Grand Windsor Auckland - MGallery by Sofitel has a car park that's close to the hotel. Parking is available for a fee of 50 NZD per day. You can drive in and park yourself, or use valet service offered at the hotel.

Is breakfast offered at Hotel Grand Windsor Auckland - MGallery by Sofitel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Hotel Grand Windsor Auckland - MGallery by Sofitel. Adults can enjoy breakfast offered with an additional charge of 22 NZD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Grand Windsor Auckland - MGallery by Sofitel?

Hotel Grand Windsor Auckland - MGallery by Sofitel features an on-site restaurant for your dining convenience.

What is the smoking policy at Hotel Grand Windsor Auckland - MGallery by Sofitel?

Hotel Grand Windsor Auckland - MGallery by Sofitel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Hotel Grand Windsor Auckland - MGallery by Sofitel?

Britomart Transport Centre is the closest train, metro, or bus station, about 200 m away from Hotel Grand Windsor Auckland - MGallery by Sofitel.

What restaurants are nearby Hotel Grand Windsor Auckland - MGallery by Sofitel?

Hotel Grand Windsor Auckland - MGallery by Sofitel is located in Auckland City Center, famous for good restaurants such as Sharaku, Divan Cafe and The Jefferson.

What popular shopping places are close to Hotel Grand Windsor Auckland - MGallery by Sofitel?

Hotel Grand Windsor Auckland - MGallery by Sofitel is located in Auckland City Center area which features shopping places such as Marbecks Records, Queens Arcade and DFS Galleria.

What are popular attractions near Hotel Grand Windsor Auckland - MGallery by Sofitel?

Guests at Hotel Grand Windsor Auckland - MGallery by Sofitel can easily visit Sky Tower, Viaduct Harbour and Auckland Art Gallery Toi o Tamaki located in the Auckland City Center area.

What popular natural sightseeing spots are close to Hotel Grand Windsor Auckland - MGallery by Sofitel?

Hotel Grand Windsor Auckland - MGallery by Sofitel is located in the Auckland City Center area, which is famous for natural sightseeing destinations such as Emily Place Reserve, KZ1 Yacht and Saint Marys Bay.

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Explore the neighborhood

What people love about Hotel Grand Windsor Auckland - MGallery by Sofitel

  • 10.0

    Exceptional
    Staff 

    "Hotel staff are very friendly and helpful."

    LAICHING

    |

    July 30, 2019

  • 10.0

    Exceptional
    Staff 

    "Beautiful hotel with excellent service."

    Thawee

    |

    January 7, 2020

  • 8.8

    Excellent

    "Good servicing of rooms Every facility"

    Jeff

    |

    January 16, 2021

Property ranking|Compared to 780 Auckland properties
See all rankings
Location score
9.5/10
Service score
9.2/10
Cleanliness score
9.4/10
Value for money score
8.5/10
Better than
98
%
of Auckland properties
Better than
98
%
of Auckland properties
Better than
98
%
of Auckland properties
Better than
96
%
of Auckland properties
Overall rating:

9.0

Exceptional
1,717 reviews
Cleanliness
9.4
Facilities
8.4
Location
9.5
Read all reviews >
What travelers say they love:
Nicely decorated, good facilities, on Queen st, helpful staf...
Patrick from New Zealand
Solo traveler
More about Hotel Grand Windsor Auckland - MGallery by Sofitel

More about Hotel Grand Windsor Auckland - MGallery by Sofitel

“Award- winning, Boutique, Luxury Hotel in the heart of Auckland city, The Hotel Grand Windsor MGallery by Sofitel offers a personalized experience of charm and grandeur. The hotel is located in the city’s most vibrant and dynamic precinct offering world-class entertainment, luxury retail and Auckland’s scenic waterfront. Built in 1928, The Hotel Grand Windsor is the perfect blend of old world elegance and the best of modern amenities and cuisine. Expect to feel pampered and cared for and to create memorable moments that last a lifetime. This is a non-smoking property and positioned on Queen Street in the CBD amid boutique stores, the Viaduct Basin & Sky City Tower. Your room comes with a luxurious ‘Sofitel My bed’, Samsung Smart TV, complimentary High speed WifI, T2 teaware with a selection of Teas, , Nespresso machine with a range of capsules and bathroom amenities from Floris of London. Breakfast is served at Cooke’s restaurant and served a-la-carte, featuring nourishing wholefoods. 24 hour front desk and concierge service. Valet parking and self-parking rate are available. Our service and location are high rated and recognized internationally.”

Show less
Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Breakfast

7 mentions

Housekeeping

5 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Arabic
  • Chinese [Mandarin]
  • Filipino
  • French
  • Portuguese
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Sauna
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car power charging station
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Fan
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Mirror
  • Non-smoking
  • Satellite/cable channels
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Full English/Irish
Restaurants on site

Cookes

  • Menu: Buffet, A-la-carte
Location
58-60 Queen Street, Auckland City Center, Auckland, New Zealand, 1001
Exceptional
Location

9.5

Airports

  • Auckland Airport (AKL)
    18.2 km
  • Whitianga Airport (WTZ)
    81.3 km

Public transportation

  • Britomart Transport Centre
    210 m
  • Sky City Coach Terminal
    580 m

Hospital or clinic

  • Citymed - Auckland City Medical Centre
    110 m

Shopping

  • Queen Street
    2.7 km

Convenience store

  • 7 Eleven
    190 m

Cash withdrawal

  • ATM
    10 m
What's nearby

Popular landmarks

  • Sky Tower
    490 m
  • Auckland Art Gallery Toi o Tamaki
    600 m
  • Viaduct Harbour
    700 m
  • Auckland War Memorial Museum
    2.0 km
  • Mount Eden
    3.4 km
  • SEA LIFE Kelly Tarlton's Aquarium
    4.5 km
  • Auckland Zoo
    4.6 km
  • Rangitoto Island
    10.4 km
  • Cornwall Park
    11.5 km
  • Tiritiri Matangi Island
    29.1 km

Nearby landmarks

  • Marbecks Records
    60 m
  • Queens Arcade
    60 m
  • Dilworth Building
    80 m
  • Champions of the World
    80 m
  • Boogie Wonderland
    80 m
  • Deliotte Centre
    90 m
  • DFS Galleria
    110 m
  • Citymed - Auckland City Medical Centre
    110 m
  • Bank of New Zealand Building (BNZ)
    130 m
  • Little Brother
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A credit card security deposit is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • The property has a strict no-party policy.
  • Joiners or visitors are not allowed in the residential area except for the lobby. Otherwise, charges will be applied. Please contact the property for more information.
  • Guests must provide a valid credit card upon check-in in case of any damages made during the stay. No preauthorization will be made.
  • A credit card surcharge fee of 1.5% if paying by Visa Mastercard, or, if paying by Diners Club or AMEX a fee of 3% will apply.
  • A security deposit of NZD 300 per day if paying by cash/eftpos or NZD 100 per day if paying by credit card is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts
Property announcements

The Gym is open from 06:00 AM to 10:00 PM.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Hotel Grand Windsor Auckland - MGallery by Sofitel from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.4
Facilities8.4
Location9.5
Service9.2
Value for money8.5
High score for Auckland
Rating
9+ Exceptional (82)
8-9 Excellent (21)
7-8 Very Good (11)
6-7 Good (2)
<6 Below Expectation (8)
Time of the year
Mar - May (31)
Jun - Aug (38)
Sep - Nov (26)
Dec - Feb (29)
All guests (309)
All room types
All languages

Show reviews that mention 

Showing 124 verified guest comments
12345
8.8
Excellent
HOI from Australia
Couple
classic queen
Stayed 1 night in April 2018

Convenient and luxurious ”

Second time staying in the M Gallery by Sofitel where in also had few nights' stay in Milan months ago. Recently renovated in a formerly tea house, the boutique hotel has a unique taste and class while sitting on the vivid Queen Street. Welcomed by their specially brewed tea and sincere conversation, I was kindly upgraded for the first night's stay and my other requests had been taken which is to move to a slightly higher floor. Knowing the history of the place with nice decor (and the jewel collection photos )and seeing the teapot set in the rooms, one would easily be travelling back into time and get nostalgic especially as you step into the elevator. Comfortable bed and decently spaced bathroom that would not disappoint. Their restaurant on the first level next to reception is definitely worth trying. Memorable stay at Auckland which is our first encounter in New Zealand. Thank you (the Sofitel team)for all your effort in keeping our stay special! gym and sauna available

Reviewed May 01, 2018

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Good Evening HOI, Thank you so much for staying with us and for this wonderful review. Our owners and designers will be thoroughly pleased with your appreciation of this meticulously revamped gem in the heart of Queen Street. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Warm Regards Elajah Andeza Guest Service Agent

Responded July 06, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.6
Exceptional
SONYA from Australia
Solo traveler
Superior King
Stayed 3 nights in October 2018

Impeccable and sympathetic service as usual”

This is my second stay at Grand Windsor and it is also my second time I extended my stay. I felt safe and looked after the first time and even more so the second round. I asked for a quiet and sunny room to work and rest and that is exactly what I got, the room service was on point even when the writing hunger pang stroke after midnight, lovely restaurant, impeccable room and service as always. Thank you Chris and Grand Windsor team for my wonderful stay. Special thanks to Luciano who ensured I can change to run and then freshen up even when I was without a room yet, Dji and Jake who went above and beyond to address the unexpected external noise issue, Paula who organised the armchair swap so I can write with back support, and Dhawal who ensure the right room was booked. It's tricky having Grand Windsor Hotel as my benchmark now, nothing else compared! Anyway, I am looking forward to the next stay - next year I hope, so I'd better start saving! Thank you again.

Reviewed October 15, 2018

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Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

Responded June 20, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Irene from Australia
Solo traveler
classic queen
Stayed 4 nights in May 2019

So lovely and brilliant location”

I loved walking out of the hotel to busy Auckland, yet I didn't hear any city noises from my room. The room was very very tiny (not really anywhere to unpack), but the bathroom was a good size and the location and staff made up for the small size. Heating worked exceptionally well too. Thanks Windsor!

Reviewed July 29, 2019

See room deals

Thank you very much for your review!

Responded September 07, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
8.0
Excellent
SONYA from Australia
Solo traveler
Stayed 3 nights in September 2017

Very good”

The hotel team members were very helpful from pre-booking to check out (Guru was the person that happened to answer most of my queries - pre and post booking). They answered all of my questions patiently and looked after me very well. As soon as I arrived, I was made to feel at ease and very welcomed. I came from hospitality background, so I usually either feel slightly uncomfortable when being "over-serviced" or miffed when there is a lack of quality service. None of that exists here. No pretentious friendliness; just good proper hospitality. The hotel is finishing the last bits of their renovation, so those who are staying while renovation is still in progress need to be realistic of the occasional construction noises. Having said that, construction seems to be programmed considerately during working hours only. The room that I stayed in, Superior Queen, was beautifully renovated and very clean. Love the delicate touches from the selection of bedding and china to how the safe is incorporated nicely into the wardrobe joinery. Will be sure to come and stay again at The Grand Windsor Hotel the next time I am at Auckland. Thank you Renato and team for helping to make my "very overdue pause" a lovely one.

Reviewed September 18, 2017

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Hello Sonya and apologies for the delay in my response. it is great to hear that you had a wonderful time with us and enjoyed the newly refurbished rooms and decoration. Most importantly, I am very happy to hear about Guru and his professionalism in handling your enquiries. He is certainly making a good impression with our guests and I am sure he will appreciate to hear your comments. Thanks again Sonya and please reach out next time you are coming back. We very much look forward to seeing you again. Kind regards, Renato

Responded October 08, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Jack from Australia
Couple
classic queen
Stayed 2 nights in April 2018

2 nights in Bliss”

I stayed two nights at the Hotel Grand Windsor and absolutely loved my experience. We were greeted on arrival by the door man who parked our car for us, were given complementary ice tea on arrival and had a seamless check in. The room was wonderful, a bit small but none the less was really clean and comfortable. We had booked breakfast for both mornings, the first was pretty average but the second morning was delish! I even requested another one of the ice tea's that we had on arrival and they made it up for me again which was great service. The location of the hotel was also great, close to the ferry and walking distance from great bars and restaurants. I will definitely stay again.

Reviewed April 26, 2018

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Good evening Jack, Thank you so much for staying with us and for your fabulous review. Your comments are valued and much appreciated. We are please to hear the overall product and service was up to your expectations. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Warm Regards Elajah Andeza Guest Service Agent

Responded July 06, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Donghuan
Couple
Junior Suite - 1 King bed
Stayed 2 nights in September 2019

Stunning service”

Stunning service! Especially is the receptions and front door staff. Very helpful and felt very welcome. Great location! Otherwise, In the restaurant of hotel, We had the breakfast for 2 morning. When we check-out on the last day, we were told that I will pay the extra fare of the breakfast sides. But we really not been informed at that time it will be charged extra fare by restaurant service stuff when we order the extra sides. After that, I told the reception what happened, and with suggestion for informing to customers before charged. Unexpectedly she reduced the extra fare as my suggestion. Really appreciate that and will stay in Grand windsor next time!

Reviewed September 12, 2019

See room deals

Thank you for your review!

Responded October 02, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.6
Exceptional
Jasmine from Singapore
Couple
Stayed 1 night in December 2017

Lovely hotel with friendly staff, beautiful decor and superb location.”

When I arrived at the Hotel Grand Windsor, our room wasn't quite available yet and the reception offered a couple of complimentary drinks at the restaurant. Staff are very professional and also friendly - the room is really gorgeous and well-maintained. You also don't hear the noise from the street at all, which makes for excellent sleep at night. I would certainly come back again. The breakfast is cooked-to-order, alongside the good continental spread.

Reviewed December 11, 2017

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Good Evening Jasmine Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone unturned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Timothy from Indonesia
Family with young children
Junior Suite - 1 King bed
Stayed 2 nights in June 2018

Far away from home but feel like home”

From the first time entry the hotel, staff at the concierge was so helpful and help me with my luggage and stuff. Jenny at the reception was so friendly and nice, restaurant food and service was perfect and don’t forget order the prawn risotto, i’m still craving for the risotto. Book the junior suite room and it really pay off after long flight from singapore. Thx to Mr Nivzer the manager, jenny at reception, all other staff that i can mention one by one. Looking forward to stay at windsor.

Reviewed July 07, 2018

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Good Afternoon Timothy Thank you so much for staying with us and for this wonderful review. We have been blessed with a beautiful product and a very central location complimented by a passionate team here at Hotel Grand Windsor. We are delighted to see this has reflected in your stay with us. I will be sure to share your comments with Jenny and the rest of our team here. The team and I look forward to welcoming you back to Hotel Grand Windsor. Alvin Aghabalayev Assistant Manager

Responded July 08, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Karen from Australia
Business traveler
Superior King
Stayed 3 nights in May 2017

Very convenient in the city centre”

This newly renovated hotel is really grand with the style of decor and the location is very convenient in the centre of Auckland.

Reviewed November 25, 2017

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Hello Karen and thank you very much for sharing your kind review. We are delighted to hear that you enjoyed our hospitality and central location. Wishing you a lovely festive season ahead. Kind regards, Renato.

Responded November 27, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Robert
Couple
Superior Queen
Stayed 2 nights in August 2018

Value for money”

Absolutely one of the best hotels I have stayed at, great value for money, amazing staff (who are extremely attentive). If you are uncertain where to stay in Auckland dont look past this property its the best choice I have made to date!

Reviewed August 06, 2018

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Good Afternoon Robert, Thank you so much for your much valued loyalty, trust and for this wonderful review. This is such a pleasure to read for so many reasons. There has been a dedicated effort in bringing the hotel up to a bespoke level of offering by the executive management and owners. They will be pleased to see your appreciation in this review. We are truly blessed to have a location like that and to top it all of, our team here holds it all together. They are our greatest and most valued asset. Your trust and loyalty gives us so much encouragement. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor soon. Kind Regards, Alvin Aghabalayev Assistant Manager

Responded August 14, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Yuting from Australia
Family with young children
Superior King
Stayed 1 night in March 2018

We have enjoyed our stay”

We had stayed there when we arrived in Auckland but we had noisy issue. The issue has been informed to the staff n they have made 2nd stay perfect! The breakfast there is so delicious as well!

Reviewed March 21, 2018

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Good Evening Yuting, Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone un-turned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
EUNJIN from South Korea
Solo traveler
Superior King
Stayed 1 night in January 2018

Good only good”

Location is perfect Staffs are also friendly but it’s in Auckland CBD so if you stay on weekend, some noise.. And some stuff wasn’t provided

Reviewed January 15, 2018

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Good Evening Eunjin Thank you so much for choosing to stay with us and for your review. While you comments about our hotel and staff are much appreciated, I am disappointed about the impact the noise has created on your stay. Our senior management teams have worked tirelessly with the council and neighbouring businesses to bring the noise levels down significantly, however there is bit to go. Thank you again and I look forward to hearing from you. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Kaifeng from Hong Kong SAR, China
Couple
Luxury Room King Bed
Stayed 2 nights in April 2019

A very chic classic hotel”

Great location to begin with, coupled with great room design...gives you a perfect stay in Auckland.

Reviewed April 22, 2019

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Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

Responded June 20, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Reynaldo from Philippines
Couple
Stayed 4 nights in November 2017

Perfect place to stay in Auckland”

The location of this hotel is just superb. Very near the boardwalk where all the action is. This is on Queen St. where a lot of shops and cafes are located. Staff are very helpful from the concierge to the ones manning the reception area. Breakfast was also excellent, though not too many selection but it worked for me and my wife. Only downside for us was the breakfast box we requested. We already prepaid our breakfast upon booking but we had to leave the hotel at 6 am to join a tour. I requested a day before that we will be leaving early to join a tour and that we will not be able to use the full breakfast meal we paid. They only gave us two pieces of danish pastries and a cup of mixed fruit. Very disappointing coz they could have prepared sandwhiches and put more stuff in the box or converted the value of the buffet breakfast to dinner instead. Points to ponder upon by management.

Reviewed November 13, 2017

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Hello Reynaldo, Thank you very much for sharing your review and we are happy to hear that you have enjoyed staying with us and your visit to Auckland. We also very much appreciate you sharing your comments on the boxed breakfast of which I have shared with the team and we will look into it. Safe and exciting travels ahead! Kind regards, Renato Gualberto General Manager

Responded November 15, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
8.8
Excellent
Pauline from Singapore
Solo traveler
classic queen
Stayed 2 nights in April 2018

Strategic location, clean and comfy room”

My stayed for 2 nights was wonderful. Warm welcome from hotel staff upon check in. Welcome drink and hot towel provided while waiting for my turn to check in. Hotel located at The Central of queenstreet, spacious and clean room and comfy bed. Limited choice of breakfast but the taste are good. Difficult to get parking if you are renting a car, limited parking slot, (take us some time to look for carpark before check in), hotel doesn’t have own carpark which is slight inconvenient for us who rent a car. Hotel do provide us complimentary tickets at britomart Carpark (8 minuets walking distance from hotel )with NZD 30/night (to pay at concierge) or NZD 40/ night with valet service, I parked my car at Victoria street carpark (10 minuets walking distance from hotel)which is NZD 20/night. Hotel staff who greet me home when coming back to room after long day make me feel warm and welcome. Overall I am happy and enjoy throughout my stay, cherry on the cake is the free sauna 🤗

Reviewed April 29, 2018

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Good Evening Pauline Thank you so much for staying with us and for your review. We are pleased to hear that you enjoyed the feel the owners and designers have meticulously worked on to create something unique. Our location adds to the glamour of this jewel tucked away from the hustle and bustle of queen street. We look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
LAICHING from Singapore
Group
Classic King
Stayed 1 night in July 2019

Excellent location”

Hotel is in the city center and near the skycity airport bus stop. Room has high ceiling and bathroom is spacious. Hotel staff are very friendly and helpful.

Reviewed July 30, 2019

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Thank you very much for your review!

Responded September 07, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
10.0
Exceptional
Robert
Couple
Superior King
Stayed 4 nights in August 2018

Great value for money!”

I recently stayed in Hotel Grand with my partner and family - an "A star" experience, service and all round hotel. Staff were extremely attentive at all times! The only thing I had hope for was a bath tub, however all rooms have showers only.

Reviewed August 06, 2018

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Good Afternoon Robert, Thank you so much for staying with us and for this beautiful review. Your feedback will delight everyone at the hotel. They will be so pleased to see the overall experience was appreciated by you. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Kind Regards, Alvin Aghabalayev Assistant Manager

Responded August 14, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Karen from Australia
Business traveler
Stayed 1 night in June 2017

Renovations are very impressive”

I have stayed at this hotel twice now and both times were while the lobby was still being renovated, so lots of mess on the ground floor. The rooms that have been finished are very impressive as they have gone for luxurious finishes. My only criticism would be around some of the small finishing touches that are missing, such as nowhere to put soap or shampoo in the shower, except on the floor, or by the handbasin. Staff were helpful and the location is great, right in the middle of Queen St, so within easy walking distance of shops, eating places and the Sky Tower.

Reviewed July 28, 2017

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Good Evening Karen, Thank you so much for staying with us and for this wonderful and detailed review. We are so pleased to hear you enjoyed your stay with us. The designers and owners have left no stone unturned in selecting only the best to create a unique and bespoke offering. Your comments are appreciated and I will be sure to share this with the team. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Alvin Aghabalayev Assistant Manager

Responded July 07, 2018
Hotel Grand Windsor Auckland - MGallery by Sofitel
8.8
Excellent
JOJO from Hong Kong SAR, China
Couple
Junior Suite - 1 King bed
Stayed 3 nights in April 2019

An Exquisite Hotel in Auckland Central”

It is a exquisite property located in the middle of the city. Within in 10-minute radius, you reach cafes, good restaurants, ferries and shops, convenient and relatively quiet. Location is not overly busy standing above restaurants and bars, therefore, you can get some good sleep. Certainly, this convenient location sacrifices the harbour view which we are OK with it. We spent 3 nights in Junior Suite on a quiet top floor , recovered from a hectic week travelling in South Island. A very nice big bed, the smell, and delicate decor are perfect for the stay. Make-to-order breakfast is totally a plus! Staff are helpful and friendly, never need to ask twice for assistance. We always like a luxury boutique hotel and this is just another good one. We enjoyed our stay and happy to recommend if you like a little indulgence during holidays.

Reviewed April 20, 2019

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Dear sir/madam, thank you for your review! We hope to see you again sometime soon. Best regards, Carol Mendes Front Office Manager

Responded June 20, 2019
Hotel Grand Windsor Auckland - MGallery by Sofitel
9.2
Exceptional
Bruce from New Zealand
Group
Windsor Suite
Stayed 2 nights in September 2017

Fabulous location, beautifully refurbished”

The staff were fantastic, had a good sense of humor and able to have a laugh with you. They were always happy to accomodate with any requests or questions we had. The 2 bedroom apartment was clean, and very comfortable. Slept well during our stay. We were a party of four, but noticed the room was set up for a party of two. Our requests for extras of everything were very quickly met. The clean on the second day was not the best and only replaced the towels enough for two again, but the service desk was very quick to remedy this with a quick phone call. Only mildly disappointing but in no way detracted from our stay. The apartment was on the top floor facing Queen Street. The noise of a very busy night life did reach us at the top but nothing we couldn't handle, taking into consideration that we were in the heart of it all, right where we wanted to be. Location is excellent! Fort street two doors down, the quay only a few minutes walk away. Your right in the heart of the best restaurants, bars and shopping. Parnell close by, the park above you and ponsonby a 20 minute walk.

Reviewed October 03, 2017

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Hello Bruce and thanks so much for posting you review. We are delighted to hear that you enjoyed our services and facilities, not to mention the convenient location close to all the good things that Auckland has to offer. We very much look forward to welcoming you back and certainly we have taken onboard your feedback in regards to restocking room amenities accordingly - thanks! Take care and safe travels. Renato

Responded October 08, 2017
Hotel Grand Windsor Auckland - MGallery by Sofitel
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