Excellent location, Amazing Staff”

Location is very convenient (inside Kyoto Station). Several dining options and shopping malls nearby. Easy access to all types of transportation. Staff very courteous, helpful, polite. Room was beautiful, quiet, very clean, and came with great amenities. The shower and bath were wonderful - especially after a long day of sightseeing. Check in process was smooth. We arrived early and the room was not ready yet, but they stored our luggage and had them waiting in the room when we returned. Overall, this hotel is excellent!

Things lost in the room but were never found”

I had planned to give 5 star rating for this hotel, since the location is really nice. But I felt disappointed now when I carelessly left a bag of skin care products (duty free and bought from Ainz & Tulpe) in the drawer of my room. But when I realized it and called the hotel, the housekeeping told me they found nothing. I then sent an email to ask for further check, since I’m quite sure the things were lost in the room. No response was received. This is my second time traveling in Japan and the people there are nice. This matter however changed my mind.

Great location”

It was a great location , staff friendly , rooms great , the downside was I booked this also because it had a pool , but you needed to pay for the pool , as a paying guest it should be free. If i had known we would have gone somehwere else that was cheaper

Definitely worth to stay!”

The hotel room size is comfortable for young children to be around. The Location is fantastic! They have sufficient amenities that come so handy. Definitely worthwhile to stay in especially with young children.. Great joB!

Good Experience”

The location is really nice and you can enjoy the view of Kyoto Tower from your room. I lost my skin care products and the hotel is so nice to look for it and return to me

My Favorite Hotel”

Before arriving in Kyoto I hemmed and hawed over whether to stay at a hotel on the Kamogawa River or at the Granvia. We ultimately chose the Granvia because we were able to secure a "Family Room" (NOT advertised on any of the booking sites!! You have to email them to inquire about the availability) which was HUGE by any standards (62 sq m) and had 4 "twin" beds. I put "twin" in quotes because they were each wider than your standard American twin and longer. My 2 children, husband and I all had some of the best sleep of our lives in this hotel. The beds were incredibly comfortable with wonderful linens. The hotel itself is absolutely beautiful. I disagree with some of the reviewers that this is more of a 4-star hotel than a 5 star. It absolutely deserves its 5 stars. The breakfast was OUTSTANDING. Best hotel breakfast I've ever had. We absolutely LOVED this hotel and would stay here again.

Great location but abit dated”

Our room had a massage chair which was awesome for your tired feet and back at the end of the day! The bed could be more comfy and room looked a bit. Location, as all Granvia hotels, are great and located so conveniently within the station. Going around by cabs is easy as you need only tell drivers that u are gg to JR Kyoto

Super location”

The hotel is just right inside the Kyoto JR Station. The main bus station is just right outside the central exit. I stayed in the new renovated twin-bed room 954 facing the train station with a great city view. The room was large and it was able to open 2 large and 2 small bags together. The design of the room was modern and it was super clean.

Exceptional”

Nothing to complain. Best hotel experience ever. I have two young kids to share room with me and the hotel setup an additional bed for one more. Everything else is in set of 3s instead of 2 with the same price. Worth it.

Exceptional”

Elegant rooms with great amenities and an unbeatable location inside Kyoto Station. The staff was great and everything was very comfortable. Only downside was that we requested a non-smoking room and the room smelled like cigarettes until we'd run the A/C for a day.

Most convenient location in Kyoto”

Large hotel perfectly situated in the Train Station , ideal for transport and shopping.

Nice Hotel in keyoto ”

Beautiful hotel. Located at the train station. Nice large rooms. Quiet. Restaurants only OK. Staff was excellent. Concierge was outstanding helping with directions and reservations and recommendations. Eat out in Keyoto and ask the concierge for help. Good hotel, nice people, Beautiful city so different from Tokyo.

Excellent hotel for traveling with kids”

Many items were provided for the young kids, like baby cot, indoor slippers, toothbrush and a bin just for disposing the used diapers. Location is very convenient as it’s jus directly above kyoto JR station, do not need to travel a distance with young kids and all the baggages.

Memorable stay with top-notch service that exceeds our expectations”

The concierge and reception staff had been extremely helpful. Before we arrived at the hotel, they had been helping us with the reservations of restaurants and all arrangements to celebrate our wedding anniversary with lots of initiatives. They made my wife and I felt like it was their pleasure to serve us. It has been a memorable stay and we will definitely opt for this hotel in the future if we come to Japan again.

Greedy!!!”

Had booked from 17:00 hrs but as i was travelling with my in-laws who were at their 70's so i requested them if we could check-in at 15:00 hrs? Guess what they did they said [Yes but it will be extra 9000 yen per room and it might be noisy as some work is going on the next floor] I was cracked and asked how can you charge me for a room which is not even ready to board? and the reply was we can upgrade you to the deluxe rooms which will be quite at an extra of 20000 yen. OMG. this guys are greedy... this can't be a policy of a hotel management.... I was using this hotel since 1997 but this time the attitude was really .... i have to think twice before i book them in future.

Great Location”

Great hotel location, right above Kyoto Station, service was awesome, best among the 3 hotels that we have stayed during the trip. Check-in was smooth, we arrived earlier than the check-in time, left our luggages at the concierge, went back at 3pm to collect our room keys and our luggages were already delivered to our room, great service. All booking requests were fulfilled. Room was spacious and clean, we are very pleased with this hotel, will definitely be back.

Bull’s eye location & pampering respite from hustle”

Location is such a sweet blessing after the Shinkansen ride from Tokyo. Everything else is just a train ride away!!! The wonderful staff @ Conceirge are smooth Operators who’ll direct you to wherever you wanna go!

Hotel location is very convenient, hotel staff is very nice and polite.”

The hotel staff was very polite and the room was very well equipped. Every time I returned to the hotel lobby, I saw the waiter greeted with a very polite and cordial attitude. Hotel breakfast offers a choice of restaurants, each restaurant is very good for breakfast, staying at this hotel is a wonderful holiday for us.

Highly recommended”

Both my husband and I are very pleased with Granvia Kyoto. Big room, Nice bathroom, AC is very quite, very clean, Very good breakfast and excellent location right above Kyoto Station. My husband love the gym and the pool. I did not bring swim suits but I can rent one from the hotel with free of charge since I stay in deluxe room. Highly recommended.

Perfect stay”

The location was perfect as Kyoto was the hub for our travels. The hotel was very clean and rooms were very spacious. The pillows could be better and the first two nights our window wasn’t closed properly and we could hear the trains. It was fixed on day 3. Still would highly recommend.