Hotel H2O
Hotel H2O
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10.0
Exceptional

"Excellent Facilities, friendly staff"

jem

|

April 10, 2018

Park View Room - Guestroom Hotel H2O
Park View Room - Guestroom
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Lobby Hotel H2O
Lobby
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Lobby Hotel H2O
Lobby
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Swimming pool [outdoor] Hotel H2O
Swimming pool [outdoor]
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See map Hotel H2O
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Very good
Location
7.9
See all 6 photos Hotel H2O
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What guests are saying:
Great for relaxation
jeck from Philippines
Couple
We love the bayview room that we booked. The room is spacious. Accommodating staff. What we love the most is that we're able to rest after the tiring yet enjoyable day of tour. No hussle at all. Thank you
sharmaine from Philippines
Family with young children
My whole family went here twice and it was good!
Lualhati from Philippines
Family with young children
Con: There is no privacy in the bathroom. . .I have never seen a toilet with a glass door. All your private business can be viewed from anywhere in the room. .
Gary from United States
Couple
Really loved our room!
Abbygayle from Philippines
Family with teens
Room is quiet small, and the view is not nice since you can see the trash along Manila Bay
Abbygayle from Philippines
Family with teens
Check-in was easy. Location was excellent and staff were attentive. We booked a bayview room and it was great. The only problem was the AC would stop working and we needed to call their staff to fix it. This happened twice during our 2 day stay.
Benedict from Philippines
Couple
Tropical fish swimming in your own room!!!! Staff is very friendly and the restaurants have food for all choices. Adjacent oceaneum has nice attractions. Hotel security checks are very poor and needs to be upgraded
Arie from Netherlands
Couple
Excellent
From 5100 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.6
Recommended by 87% of guests
Value for money7.9
Distance to city center0 km
Location rating7.9
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport8.4 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 36 times in the last 2 days | 25 travelers are looking at this property right now
Park View Room
Park View Room
...
  • Room size: 25 m²/269 ft²
  • Park view
  • 2 single beds
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Aqua Room
Aqua Room
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 1 king bed
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Aqua Suite
Aqua Suite
...
  • Room size: 39 m²/420 ft²
  • No Windows view
  • 1 king bed
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Deluxe Bay View King
Deluxe Bay View King
...
  • Room size: 31 m²/334 ft²
  • Bay view
  • 1 king bed
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Premier Suite
Premier Suite
...
  • Room size: 43 m²/463 ft²
  • Sea view
  • 1 king bed
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Bay View Twin Bed Room
Bay View Twin Bed Room
...
  • Room size: 25 m²/269 ft²
  • Sea view
  • 2 single beds or 1 king bed
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Aqua View Room
Aqua View Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed
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Bay View King Bed Room
Bay View King Bed Room
...
  • Room size: 25 m²/269 ft²
  • Bay view
  • 1 king bed
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Suite with Sea View
Suite with Sea View
...
  • Room size: 43 m²/463 ft²
  • Shower and bathtub
  • 1 double bed
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Aqua Supreme Room
Aqua Supreme Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 super king bed
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Have a question for Hotel H2O?

What people love about the property

  • 9.2
    Exceptional

    "Staff are so helpful and services wonderful."

    Anuj

    |

    February 11, 2018

  • 6.8
    Good

    "Nonetheless, the staff is nice and hospitable and respectful."

    Raquel

    |

    December 15, 2017

  • 10.0
    Exceptional

    "Nice, clean, relaxing and interesting place."

    Victoria N.

    |

    December 14, 2017

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More about Hotel H2O

More about Hotel H2O

9.6
Exceptional

"Beautiful view of fish tank in the room, a nice touch."

Brian

|

February 23, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Hizon's Cakes & Pastries
860 m Filipino
iBread
1.4 km Filipino
Vatel Restaurant Manila
3.1 km Filipino, French, Mediterranean
American cuisine
American cuisine
Cafe Ilang-Ilang
460 m American, Asian, Central European
Max's Restaurant in Malate
960 m American, Asian, Filipino
Sky Deck on Bayleaf Hotel
1.4 km American, Asian, Bar
Asian cuisine
Asian cuisine
Harbor View Restaurant
310 m Asian, Chinese, Filipino
BBQ CHICKEN Roxas Blvd
470 m Asian, Barbecue, Korean
Pho Hoa Vietnamese Delights
660 m Asian, Gluten Free, Vietnamese

What they offer

10.0
Exceptional

"Staff are polite and more respectfull"

SOUNDIRESSAN

|

March 13, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (5100)Booking.com Reviews (1711)
8.1
/
10
Cleanliness8.6
Facilities7.8
Location7.9
Room comfort and quality8.3
Service8.3
Value for money7.9
Provided by verified guests of Agoda
All languages
All guests (5100)
All room types
Showing 4454 verified guest comments
12345
8.4
Excellent
teresita from Philippines
Business traveler
Park View Room
Stayed 1 night in November 2018
client calls while visited by family members on free time. well the hotel is fairly the best to stay”
just a bit suprised that there is no door to the toilet of the room. while it were just the 2 of us in the room, it is still awkward or a bit embarrasing to use it without a door. in general, the park view room is comfortable and adequately space for the two of us.
Reviewed November 20, 2018
9.6
Exceptional
Mark from Philippines
Family with young children
Aqua Room
Stayed 1 night in December 2018
Great for family activities”
So much to do and a single day of stay might not be enough. This is my 3rd visit there and still has lots of things to do. Complain was Makan makan served us what we think and taste is an old chocolate mousse cake and also it really took them long time for them to deliver the food to our room which is the same complain I had from our previous stay. Overall my family enjoyed the activities and also I never get tired of staying in the Aqua room.
Reviewed December 04, 2018
Dear Mark, Thank you for taking the time to post a review and for always choosing to stay in our signature aqua room. I have shared your comments about Makan Makan with our Food and Beverage Director; he wishes to extend his apologies for the quality of the cake and for the delay you experienced with room service. Again, thank you and we look forward to welcoming you again here. Regards, Christian Borromeo Exec. Asst. Manager
Responded December 05, 2018
Hotel H2O
8.0
Excellent
Mary from Philippines
Couple
Premier Suite
Stayed 2 nights in October 2018
Lovely accommodation, love the view.”
Am a returning guest, staff are very friendly and polite. Location is very good specially when its just Walking distance to the event we attended. Rooms are relatively Clean. Love the view of the bay, although floating trash can be seen on the water, overall the sunrise and sunset view from the room is Lovely. There's plenty of room for improvement on their buffet breakfast.
Reviewed November 10, 2018
Dear Mary, Thank you for taking the time to post a review and for always choosing to stay with us. I have shared your post with the rest of our team and we are glad that you enjoyed so many aspects of your stay here. With regards to the trash in the bay, we actively participate in clean up drives spear headed by the city gov't of Manila, unfortunately, the task can be overwhelming too. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 12, 2018
Hotel H2O
9.2
Exceptional
marren
Couple
Aqua Suite
Stayed 2 nights in October 2018
we enjoy our stayed there! ”
the place are sooo good!! and the aquarium with jelly fish are soo gorgeous! the staff are sooo friendly!! i love staying there, but the reception area and to check in there is kind of not convenient, a long walk to go to, especially when you have big luggages to carry with you, and sometimes there’s a lot of people going to hotel itself because of the ocean park, i would suggest that they should have separate the entrance of hotel to ocean park... Overall we enjoyed our stay there!!
Reviewed October 31, 2018
Dear Marren, Thank you for taking the time to post a review. I am happy to learn that you enjoyed your stay in our signature "Aqua Jellies" room. We appreciate your comments about the hospitality provided by the staff. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 06, 2018
Hotel H2O
8.4
Excellent
Nur from Malaysia
Couple
Bay View Twin Bed Room
Stayed 1 night in September 2018
Hotel on the water ”
We had a great time. the manager for housekeeping really ensure that we got the perfect room overlooking the manila bay (He exchange the room, as the first room had a mist problem- due to the rain the night before) ...we even receive choc cakes in the room! thank you soo much H20 Hotel for making our trip a memorable one!
Reviewed October 16, 2018
Dear Nur, Thank you for taking the time to post a review. We are happy to learn that you enjoyed your stay here, and that you appreciated the quick action of our Housekeeping manager. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
10.0
Exceptional
Carlos from United States
Couple
Aqua Room
Stayed 1 night in October 2018
Great Location for Ocean Park”
Stayed in two different rooms. One had a bay view and the other was the Aqua room. Both rooms were exceptional. Overall the facilities were great. We came here to tour the Ocean Park. This hotel is located on the premises. A variety of eateries and shopping at the park. A bit pricey but worthed. Would definitely stay here again. Staff was friendly. Great job.
Reviewed October 14, 2018
Dear Carlos, Thank you for taking the time to post a review and for giving us a 10 rating. I have shared your comments with our team and we are glad that you appreciated the hospitality provided by the staff. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
7.2
Very good
MaCecille from Philippines
Business traveler
Premier Suite
Stayed 3 nights in November 2018
Honest review”
1. Cleanliness - P traps/drain must be watered regularly. We stayed in a room overlooking Manila Bay and when the Japanese cruise ship docked, a bad horrible smell came out of the bathroom drain! 2. Location - convenient to families who want to enjoy. It is within the Ocean Park, near Parks, museums, Mall of Asia 3. Breakfast spread - ordinary. Order your pancakes and eggs the moment you enter the restaurant esp when there are many guests 4. Staff at the reception area very friendly and helpful BUT the staff at the breakfast area is few and overworked during my stay. more work-less smile 5. Restaurants - there are restaurants at the ground level. If you want Filipino food you could visit Gery's Grill 6. Shops- esp for children, 2nd and 1st levels 7. Internet - I dont know if it's because our room is quite far from the reception, but I was always disconnected from the wifi. When reconnected the signal was quite strong. It was quite irritating because I was using it for work.
Reviewed November 25, 2018
Dear Macecille, Thank you for taking the time to post a detailed review of your stay. I have shared them with my co-department heads and we have discussed the areas we need to improve on. Your positive remarks about the Front desk staf is very much appreciated and with regards to our staff at the outlets, they too are nice but we will schedule a retraining for them to make the better. Our IT department is looking into your concern regarding the wifi connection. Please accept our sincerest apologies for the inconvenience this caused. Sincerely, Christian Borromeo - Exec, Asst. Manager
Responded November 25, 2018
Hotel H2O
7.2
Very good
Nicolas from Philippines
Solo traveler
Aqua Suite
Stayed 2 nights in November 2018
A nice experience”
The jellyfish room is nice, but the jellyfish inside the aquarium are way smaller than in the pictures. Would appreciate if the check-in / check-out would improve and the staff to be more courteous / motivated with their task.
Reviewed November 19, 2018
Dear Nicolas, Thank you for taking the time to post a review. We have noted your concern regarding the sizes of our jelly fish in the tank and will endorse this concern to our curatorial department for immediate action. I have also scheduled a retraining on customer service for our Front Desk staff. Nicolas, thank you for your bringing your concerns to our attention. They are our tools in improving the service we provide our guests. And please accept my sincerest apologies for the short comings you encountered. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 22, 2018
Hotel H2O
7.6
Very good
Nicolas from Philippines
Family with young children
Aqua View Room
Stayed 2 nights in November 2018
A nice family gateaway”
The room is nice and big, the bathtub is great and the aquarium and nice to have for the kids. Would appreciate if the check-in / check-out would improve and the staff to be more courteous / motivated with their task.
Reviewed November 19, 2018
Dear Nicolas, Thank you for taking the time to post a review. Your comment about the Front Desk staff is very much noted. We have scheduled a retraining on customer service for our staff to better handle situations. Our apologies for the discomfort this caused you. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 25, 2018
Hotel H2O
10.0
Exceptional
Geraldine from Philippines
Family with teens
Park View Room
Stayed 1 night in November 2018
The Jellies Room was great!”
Our Jellies Room was awesome. The reception and restaurant staffs were hospitable, accommodating and were always ready with their smiles.
Reviewed December 02, 2018
Dear Geraldine, Thank you for taking the time to post a review. We are glad that you appreciated our aqua jellies room and the service provided by our staff. We look forward to welcoming you back soon. Regards, Christian Borromeo Exec. Asst. Manager
Responded December 05, 2018
Hotel H2O
8.0
Excellent
Spencer from Philippines
Couple
Stayed 1 night in August 2018
Stunning Aqua room”
Aqua room is a great sight. Room is very comfortable with average amenities. Ocean park though is so-so and lackluster. The oceanarium is the only place that is kinda worth visiting and even that you can totally afford to miss. I would rather stay in my relaxing aqua room.
Reviewed August 22, 2018
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Mark
Responded August 25, 2018
Hotel H2O
9.2
Exceptional
Arie from Netherlands
Couple
Aqua Room
Stayed 1 night in June 2018
Beautiful fishes in your own hotel room”
Tropical fish swimming in your own room!!!! Staff is very friendly and the restaurants have food for all choices. Adjacent oceaneum has nice attractions. Hotel security checks are very poor and needs to be upgraded
Reviewed June 18, 2018
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Mark
Responded June 19, 2018
Hotel H2O
10.0
Exceptional
Page from Philippines
Family with young children
Bay View King Bed Room
Stayed 2 nights in November 2018
LOVE D IT!”
BAY VIEW ROOM WAS SO RELAXING! MY CHILDREN LOVED IT!
Reviewed November 25, 2018
Dear Page, Thank you for taking the time to post a review and for giving us a perfect score. We are very happy that we were able to give you quality time with your children. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 26, 2018
Hotel H2O
10.0
Exceptional
Ann from United States
Solo traveler
Bay View Twin Bed Room
Stayed 3 nights in November 2018
Great hotel ”
I enjoyed this hotel. Great restaurant and staff. Close to Rizal Park, definitely would stay here again for the value.
Reviewed November 19, 2018
Dear Ann, Thank you for taking the time to post a review and for giving us a perfect score of 10. We look forward to welcoming you back to another memorable stay. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 25, 2018
Hotel H2O
7.6
Very good
Geoff from Australia
Couple
Bay View Twin Bed Room
Stayed 1 night in September 2018
Meh!”
This is my fourth time staying at H2O and I can say that I didn't enjoy my time there at all unfortunately. We tried to arrange a taxi from the front drop off point (Concierge) road, but we're told that they can not help and we should book one of their vehicles sedan, car or van which is 2.5 times more costly! A guest shouldn't be forced to use there vehicles if they choose other means of transportation to save a little money if traveling!!! then we ended up walking many kilometers in the scorching heat and humidity to try and find a taxi to take us to the Mall of Asia to do some shopping but had no luck so just walked all the way back to the hotel to cool down in the air conditioned room. Breakfast (Buffet) has certainly gone down hill since my last visit and would not eat there ever again after spending 400peso for each of us to eat food that really was not nice at all.. Cappuccino from a machine was terrible. Please H2O pick up your game as I know from passed experience you were a very nice hotel to stay,visit and dine......
Reviewed September 22, 2018
Dear Geoff, Thank you for taking the time to post a review and for bringing your concerns to our attention. It is always disappointing to hear when we fall short of our guest expectations. We are currently looking at other transportation providers to assist us the travel needs of our guests. With regards to breakfast, our Food and Beverage Director assured me that they are coming up with a much improved menu cycle soon. Mr. Geoff, your patience and understanding is very much appreciated. Regards, Christian Borromeo/Exec.Asst Manager
Responded October 21, 2018
Hotel H2O
8.8
Excellent
Corazon from Philippines
Family with teens
Aqua Room
Stayed 1 night in June 2017
Sea within your reach”
It's my second time to book at this hotel and I am always fascinated with the awesome view of sea creatures at the wall, inside our room. It's like the sea is just within your reach, even while sleeping.
Reviewed May 03, 2018
Dear Valued Guest, Greetings! Thank you for this positive feedback. Hotel H2O will continue to maintain the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
Responded May 04, 2018
Hotel H2O
8.8
Excellent
Ferdinand from Philippines
Family with young children
Aqua Room
Stayed 1 night in April 2018
Awesome hotel”
Had an awesome stay: clean hotel, helpful staff, and there's a lot of entertainment and restaurants. Only downside, the swimming pool which is located outside, and you have to relatively go out to access it. You have to cross public sight to get to it and shower/changing room is not next to the pool.
Reviewed May 01, 2018
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Mark
Responded May 02, 2018
Hotel H2O
10.0
Exceptional
Cynthia from Philippines
Family with young children
Park View Room
Stayed 1 night in March 2018
Great Hotel”
We booked 3 rooms and each was unique and beautiful. One room was overlooking Manila Bay and the other 2 rooms had an aquarium inside. We loved it so much! One day was not enough to enjoy the room because we also had to visit the Oceanarium. The staff were courteous and friendly.
Reviewed April 05, 2018
Dear Ms. Cynthia, Thank you for this positive feedback and perfect score. This will be cascaded to our team to acknowledge the quality of service they usually provide. We look forward to serve you again soon! Regards, Hotel H2O Team
Responded April 06, 2018
Hotel H2O
8.0
Excellent
CLINT from Philippines
Family with young children
Aqua Room
Stayed 2 nights in March 2018
Under the sea relaxation”
Seldom will you find yourself hanging out with the Fishes. The Aqua room is quite an experience. Makes up for the little room space. Staff are excellent. Location is okay if you plan to just stay in for the weekend. Good size TV with decent cannel selection. Sufficient pillows & a Kind-size bed to ensure a restful sleep. Hotel overall is good with few exceptions. Pool location is outside the immediate Hotel premises. And it's too small to be called a 4 star hotel pool. The feel is like on those public pools. Food choices is very limited. Buffet options in the hotel restaurant & bar are wanting. Will not comment on the attractions since this is supposed to be for the hotel. Except for the stupid policy of paying in FULL toddlers/kids above 2 feet!! Would understand if minimum is based on age (2 yo) & at discounted rates (50%). just like most service related enterprise like Planes, Lodging and even food.
Reviewed April 02, 2018
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Mark
Responded April 03, 2018
Hotel H2O
9.2
Exceptional
Michael from Australia
Couple
Aqua Room
Stayed 2 nights in March 2018
3rd visit”
very friendly and helpful staff, nothing is to much trouble, Aqua room is worth the stay, great restaurants and coffee shops, it is the same complex as ocean park, very handy if you have kids, take note though, if using taxi i suggest you doenload grab or uber, the taxi drivers will rip you off big time if you travel anywhere from ocean park.
Reviewed March 31, 2018
Dear Valued Guest, Greetings! Thank you for this positive feedback. Hotel H2O will continue to maintain the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
Responded April 02, 2018
Hotel H2O
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  • Very good location
  • Rizal Park
  • United Nations LRT Station is within 1.35 km