Hotel H2O
Hotel H2O
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"Excellent Facilities, friendly staff"

jem

|

April 10, 2018

Park View Room - Guestroom Hotel H2O
Park View Room - Guestroom
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Lobby Hotel H2O
Lobby
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Lobby Hotel H2O
Lobby
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Swimming pool [outdoor] Hotel H2O
Swimming pool [outdoor]
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See map Hotel H2O
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Very good
Location
7.9
See all 51 photos Hotel H2O
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What guests are saying:
Really loved our room!
Abbygayle from Philippines
Family with teens
Room is quiet small, and the view is not nice since you can see the trash along Manila Bay
Abbygayle from Philippines
Family with teens
The aquarium per se is superb. Funtastic!
Helen from Philippines
Family with teens
Check-in was easy. Location was excellent and staff were attentive. We booked a bayview room and it was great. The only problem was the AC would stop working and we needed to call their staff to fix it. This happened twice during our 2 day stay.
Benedict from Philippines
Couple
Extremely satisfied. 💕💕💕
Venus from Qatar
Family with young children
Tropical fish swimming in your own room!!!! Staff is very friendly and the restaurants have food for all choices. Adjacent oceaneum has nice attractions. Hotel security checks are very poor and needs to be upgraded
Arie from Netherlands
Couple
Excellent Hotel easy access to everything and perfect place for a family who have children.
Lottie from United States
Family with young children
Hotel was clean and tidey The aqua room was amazing hotel staff friendly and helpful Only down side is the pool closes at 5pm
Alana from New Zealand
Couple
Excellent
From 5077 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.6
Recommended by 87% of guests
Value for money7.9
Distance to city center0 km
Location rating7.9
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport8.4 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 3 hours ago
Park View Room
Park View Room
...
  • Room size: 25 m²/269 ft²
  • Park view
  • 2 single beds
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Aqua Room
Aqua Room
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 1 king bed
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Aqua Suite
Aqua Suite
...
  • Room size: 39 m²/420 ft²
  • No Windows view
  • 1 king bed
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Deluxe Bay View King
Deluxe Bay View King
...
  • Room size: 31 m²/334 ft²
  • Bay view
  • 1 king bed
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Premier Suite
Premier Suite
...
  • Room size: 43 m²/463 ft²
  • Sea view
  • 1 king bed
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Bay View Twin Bed Room
Bay View Twin Bed Room
...
  • Room size: 25 m²/269 ft²
  • Sea view
  • 2 single beds or 1 king bed
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Aqua View Room
Aqua View Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed
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Bay View King Bed Room
Bay View King Bed Room
...
  • Room size: 25 m²/269 ft²
  • Bay view
  • 1 king bed
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Suite with Sea View
Suite with Sea View
...
  • Room size: 43 m²/463 ft²
  • Shower and bathtub
  • 1 double bed
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Aqua Supreme Room
Aqua Supreme Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 super king bed
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Have a question for Hotel H2O?

What people love about the property

  • "Staff are so helpful and services wonderful."

    Anuj

    |

    February 11, 2018

  • "Nonetheless, the staff is nice and hospitable and respectful."

    Raquel

    |

    December 15, 2017

  • "Nice, clean, relaxing and interesting place."

    Victoria N.

    |

    December 14, 2017

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More about Hotel H2O

More about Hotel H2O

"Beautiful view of fish tank in the room, a nice touch."

Brian

|

February 23, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Hizon's Cakes & Pastries
860 m Filipino
iBread
1.4 km Filipino
Vatel Restaurant Manila
3.1 km Filipino, French, Mediterranean
American cuisine
American cuisine
Cafe Ilang-Ilang
460 m American, Asian, Central European
Max's Restaurant in Malate
960 m American, Asian, Filipino
Sky Deck on Bayleaf Hotel
1.4 km American, Asian, Bar
Asian cuisine
Asian cuisine
Harbor View Restaurant
310 m Asian, Chinese, Filipino
BBQ CHICKEN Roxas Blvd
470 m Asian, Barbecue, Korean
Pho Hoa Vietnamese Delights
660 m Asian, Gluten Free, Vietnamese

What they offer

"Staff are polite and more respectfull"

SOUNDIRESSAN

|

March 13, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (5077)Booking.com Reviews (1711)
8.1
/
10
Cleanliness8.6
Facilities7.8
Location7.9
Room comfort and quality8.3
Service8.3
Value for money7.9
Provided by verified guests of Agoda
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All guests (5077)
All room types
Showing 4444 verified guest comments
12345
8.0
Excellent
Mary from Philippines
Couple
Premier Suite
Stayed 2 nights in October 2018
Lovely accommodation, love the view.”
Am a returning guest, staff are very friendly and polite. Location is very good specially when its just Walking distance to the event we attended. Rooms are relatively Clean. Love the view of the bay, although floating trash can be seen on the water, overall the sunrise and sunset view from the room is Lovely. There's plenty of room for improvement on their buffet breakfast.
Reviewed November 10, 2018
Dear Mary, Thank you for taking the time to post a review and for always choosing to stay with us. I have shared your post with the rest of our team and we are glad that you enjoyed so many aspects of your stay here. With regards to the trash in the bay, we actively participate in clean up drives spear headed by the city gov't of Manila, unfortunately, the task can be overwhelming too. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 12, 2018
Hotel H2O
10.0
Exceptional
Fadhel from Bahrain
Family with young children
Aqua Room
Stayed 1 night in November 2018
Exceptional”
Perfect hotel
Reviewed November 08, 2018
Dear Fadhel, Thank you for taking the time to post a review and for giving us a perfect rating of 10. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 13, 2018
Hotel H2O
6.4
Good
Gloria from Philippines
Group
Park View Room
Stayed 1 night in November 2018
SomeHow for a change near manila Ocean Park ”
SomeHow hard to Contact Information Service at Phone and landmark not That easily seen unfortunately elevator from ground Floor not working so have to use the Ramp for pwd but Place is nice to stay only that there ate mites ON beddings and when checkout not that accompanied as ni checkin
Reviewed November 07, 2018
Dear Gloria, Thank you for taking the time to post a review and for bringing this very serious concern to our attention. I have shared your comments with our team and with our pest control company provider to ensure that all areas are rigorously attended to in order to eradicate the possible recurrence of such a situation in the future. Sincerely, Christian Borromeo - Exec. Asst. Manager
Responded November 13, 2018
Hotel H2O
4.4
Rommel
Couple
Park View Room
Stayed 2 nights in November 2018
Terrible.”
You can always hear a lot of noises outside, even the staff cleaning the other rooms can be heard inside our room.
Reviewed November 05, 2018
Dear Rommel, Thank you for taking the time to post a review. Please accept our sincerest apologies for the inconvenience caused by the loud sound outside your room. I will be discussing your concern with the rest of our team here so we can make improvements and avoid future complaints. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 06, 2018
Hotel H2O
9.2
Exceptional
Rosenda from Philippines
Group
Premier Suite
Stayed 1 night in April 2018
Exceptional”
Room was excellent with great view of Manila Bay! Spacious.
Reviewed November 01, 2018
Dear Rosenda, Thank you for taking the time to post a review. I am happy to learn that you enjoyed your stay and the view of Manila Bay. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 06, 2018
Hotel H2O
9.2
Exceptional
marren
Couple
Aqua Suite
Stayed 2 nights in October 2018
we enjoy our stayed there! ”
the place are sooo good!! and the aquarium with jelly fish are soo gorgeous! the staff are sooo friendly!! i love staying there, but the reception area and to check in there is kind of not convenient, a long walk to go to, especially when you have big luggages to carry with you, and sometimes there’s a lot of people going to hotel itself because of the ocean park, i would suggest that they should have separate the entrance of hotel to ocean park... Overall we enjoyed our stay there!!
Reviewed October 31, 2018
Dear Marren, Thank you for taking the time to post a review. I am happy to learn that you enjoyed your stay in our signature "Aqua Jellies" room. We appreciate your comments about the hospitality provided by the staff. Regards, Christian Borromeo - Exec. Asst. Manager
Responded November 06, 2018
Hotel H2O
9.2
Exceptional
Angelica from Philippines
Family with young children
Aqua Room
Stayed 1 night in October 2018
The KIds Enjoyed the Aqua Room”
the room with aquarium is such arelaxing site. except that the kids get too excited, the shout when they see bunch of fish transferring from another room to ours through the aquarium.
Reviewed October 28, 2018
Dear Angelica, Thank you for taking the time to share and post your experience online. We are happy to learn that you enjoyed your stay and your kids appreciated our signature aqua room. We look forward to welcoming you back soon. Regards, Christian Borromeo Exec. Asst. Manager
Responded October 29, 2018
Hotel H2O
10.0
Exceptional
Troy from Australia
Couple
Suite with Sea View
Stayed 2 nights in October 2018
Outstanding ”
The staff and being inside ocean park is outstanding.. But the staff are so amazing
Reviewed October 20, 2018
Dear Troy, Thank you for taking the time to post a review and for giving as an excellent rating of 10. This will inspire us to further better our craft. We look forward to welcoming you back to another memorable stay. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
8.4
Excellent
Nur from Malaysia
Couple
Bay View Twin Bed Room
Stayed 1 night in September 2018
Hotel on the water ”
We had a great time. the manager for housekeeping really ensure that we got the perfect room overlooking the manila bay (He exchange the room, as the first room had a mist problem- due to the rain the night before) ...we even receive choc cakes in the room! thank you soo much H20 Hotel for making our trip a memorable one!
Reviewed October 16, 2018
Dear Nur, Thank you for taking the time to post a review. We are happy to learn that you enjoyed your stay here, and that you appreciated the quick action of our Housekeeping manager. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
6.8
Good
Romanoff from United Kingdom
Business traveler
Park View Room
Stayed 2 nights in October 2018
The place is refreshing... We will return on this place.”
Am satisfied with our stay...
Reviewed October 16, 2018
Dear Romanoff, Thank you for taking the time to post a review. I am happy to learn that you had a satisying stay. Please let us know on which areas we need to improve on so we can make it a more memorable stay next time. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
10.0
Exceptional
Carlos from United States
Couple
Bay View King Bed Room
Stayed 1 night in September 2018
See previous coments”
Great place.
Reviewed October 14, 2018
Dear Carlos, Noted on this sir. Thank you once again for a perfect score of 10. Regards, Christian Borromeo
Responded October 21, 2018
Hotel H2O
10.0
Exceptional
Carlos from United States
Couple
Aqua Room
Stayed 1 night in October 2018
Great Location for Ocean Park”
Stayed in two different rooms. One had a bay view and the other was the Aqua room. Both rooms were exceptional. Overall the facilities were great. We came here to tour the Ocean Park. This hotel is located on the premises. A variety of eateries and shopping at the park. A bit pricey but worthed. Would definitely stay here again. Staff was friendly. Great job.
Reviewed October 14, 2018
Dear Carlos, Thank you for taking the time to post a review and for giving us a 10 rating. I have shared your comments with our team and we are glad that you appreciated the hospitality provided by the staff. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
10.0
Exceptional
Troy from Australia
Couple
Bay View Twin Bed Room
Stayed 1 night in October 2018
always my favorite hotel. ”
The staff are what makes this hotel the best. the location in ocean park is fantasic
Reviewed October 13, 2018
Dear Troy, Thank you for taking the time to post a review and for giving us an excellent rating. The commendation you gave about the hospitality and service provided by the staff is very much appreciated. They are truly the gems of our hotel. We look forward to welcoming you back soon. Regards, Christian Borromeo - Executive Asst. Manager
Responded October 21, 2018
Hotel H2O
7.2
Very good
Anna from United Arab Emirates
Couple
Park View Room
Stayed 1 night in February 2018
Very good”
had a great time staying in the hotel although it's only for a night.
Reviewed October 10, 2018
Dear Ms. Anna, Thank you for taking the time to post a review. We are glad that you enjoyed your stay here, hopefully it will be for a longer period next time. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
10.0
Exceptional
Troy from Australia
Solo traveler
Aqua Room
Stayed 5 nights in September 2018
Not enough praise for this hotel ”
Unbelievable friendly staff, great location
Reviewed October 06, 2018
Dear Troy, Thank you for taking the time to post a review. I have replied to your last post and I am glad that we have been consistent in the service we provide you. Best regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
6.0
Mary from Singapore
Family with young children
Aqua View Room
Stayed 1 night in October 2018
Breakfasto Buffet”
Our stay could be better if the they offer more food options in the breakfast buffet. I should have believe the older comments that the buffet on the Makan Makan restaurant of this hotel is really not good. We could have eaten outside the hotel instead :(
Reviewed October 03, 2018
Dear Mary, Thank you for taking the time to post a review and for bringing your concerns to our attention. It is always dissappointing to hear when we fall short of our guest expectations, our Food and Beverage Director assured me that they are coming up with a much improved menu cycle soon. We look forward to welcoming you again. Regards, Christian Borromeo Exec. Asst. Manager
Responded October 29, 2018
Hotel H2O
8.4
Excellent
Christine from Philippines
Family with young children
Aqua View Room
Stayed 1 night in September 2018
Relaxing”
Customer Service
Reviewed October 02, 2018
Dear Christine, Thank you for taking the time to post a review. We are glad that we were able to provide you a relaxing stay. We look forward to welcoming you back soon. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
6.8
Good
Marvin from Philippines
Group
Park View Room
Stayed 1 night in September 2018
Good”
Aircon is not functioning well
Reviewed October 01, 2018
Dear Marvin, Thank you for taking the time to post a review. I am sorry to hear that you encountered some short comings from our end during your stay. Our sincerest apologies for the inconvenience this caused you. Regards Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
6.8
Good
Marvin from Philippines
Group
Park View Room
Stayed 1 night in September 2018
Good”
Aircon is not functioning well.
Reviewed October 01, 2018
Dear Marvin, Thank you for taking the time to post a review. Please accept our sincerest apologies for the inconvenience caused by the faulty A/C. Our engineering staff already checked it to avoid inconveniencing other guests. Thank you for bringing this concern to our attention. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
4.8
Maria from Philippines
Family with young children
Bay View Twin Bed Room
Stayed 1 night in September 2018
Acceptable”
unhelpful staff
Reviewed September 30, 2018
Dear Maria, Please accpet our apologies if our staff were unhelpful. I would appreciate it if you can give me a more detailed account of this so we can improve on the area of your concern. Regards, Christian Borromeo - Exec. Asst. Manager
Responded October 21, 2018
Hotel H2O
12345
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