8.9

Excellent
/10
(3,372 reviews)See what guests said
Highly rated by guests – 95% would recommend
View43
Housekeeping39
Shops15
See map

8.7

Excellent

Location rating score

Excellent location - 2.76 kilometers from city center
Exceptional for walking
Walkable places
Applause Tower (Hankyu Chayamachi Bldg)

10 m

Umeda Arts Theater

20 m

STEP

100 m

Mainichi Broadcasting System, Inc.

130 m

LOFT Umeda / Shinsaibashi

140 m

Popular landmarks
Kuchu Teien Observatory

800 m

Minami (Namba)

3.1 km

Osaka Castle Park

3.5 km

Osaka Castle

3.7 km

Shinsaibashi-Suji Shopping Street

4.2 km

Closest landmarks
Maruzen & Junkudo Bookstore

190 m

Hankyu Kappa yokochou

190 m

Kita Motor Pool

220 m

Toyosaki South Park

230 m

The Post Office Shop

260 m

Hotel Hankyu International

"It felt very luxurious, the staff were very nice as well."

Katelyn - June 28, 2021
Deluxe Double Non-Smoking - Guestroom Hotel Hankyu International
Lobby Hotel Hankyu International
 Hotel Hankyu International
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Hotel Hankyu International

19-19 Chayamachi Kita-ku, Umeda, Osaka, Japan, 530-0013 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Umeda part of Osaka, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Dotonbori. Rated with 5 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Attention

This property is in high demand!

3 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
Doctor/nurse on call
  • 310 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

Value for money8.9
Location rating8.7
Nearest airportOsaka International Airport (ITM)
Distance to airport10.3 km

Rooms available at Hotel Hankyu International

Exceptional
Room comfort & quality

9.4

Presidential Suite Non-Smoking
...
  • Room size: 168 m²/1808 ft²
  • City view
  • 2 double beds
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Luxury Junior Suite - Non-Smoking
...
  • Room size: 67 m²/721 ft²
  • City view
  • 2 semi double beds
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Executive Suite Non Smoking
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
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Superior Twin Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds
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International Suite - Non-Smoking
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 king bed
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Senior Suite - Non-Smoking
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Deluxe Double Non-Smoking
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Superior Triple - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 single bed and 2 double b...
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Luxury Junior Suite (Luxury Floor)
...
  • Room size: 67 m²/721 ft²
  • Night view
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Luxury Junior Suite (Luxury Floor)
...
  • Room size: 67 m²/721 ft²
  • Non-smoking
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Hankyu International?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Hankyu International?

Parking is available for a fee of 3000 JPY per day. Parking options include a full-service valet for total ease.

Is breakfast offered at Hotel Hankyu International?

Adults can enjoy breakfast offered with an additional charge of 3630 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Hankyu International?

Hotel Hankyu International features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese and western. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Hotel Hankyu International?

Large events and gatherings such as weddings can be hosted at Hotel Hankyu International.

Can business events be hosted at Hotel Hankyu International?

On-site venues and convenient event services make Hotel Hankyu International an ideal choice for hosting meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people.

What is the smoking policy at Hotel Hankyu International?

Hotel Hankyu International does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hotel Hankyu International?

The closest train, metro, or bus station is Umeda Train Station, 320 m away from Hotel Hankyu International.

What restaurants are nearby Hotel Hankyu International?

Hotel Hankyu International is located in Umeda, famous for good restaurants such as Kawasa, Shisa, Chayamachi and Fun Time Bonilla.

What popular shopping places are close to Hotel Hankyu International?

Hotel Hankyu International is located in Umeda area which features shopping places such as Hep Five Ferris Wheel, Grand Front Osaka and OSAKA STATION CITY.

What are popular attractions near Hotel Hankyu International?

Guests at Hotel Hankyu International can easily visit Kuchu Teien Observatory, Umeda Sky Building and Mint Museum located in the Umeda area.

What popular beaches are close to Hotel Hankyu International?

Guests at Hotel Hankyu International can easily visit Nakanoshima Rose Garden in the Umeda area.

What popular natural sightseeing spots are close to Hotel Hankyu International?

Hotel Hankyu International is located in the Umeda area, which is famous for natural sightseeing destinations such as Ogimachi Park and Zoheikyoku Sakura no Torinuke.

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Explore the neighborhood

What people love about Hotel Hankyu International

  • 8.8

    Excellent
    Staff 

    "It felt very luxurious, the staff were very nice as well."

    Katelyn

    |

    June 28, 2021

  • 8.4

    Excellent
    Spaciousness

    "Beautiful large room with 2 beds, small lounge area, table and 2 chairs."

    Paul

    |

    March 5, 2020

  • 8.4

    Excellent
    Staff 

    "Staff are incredibly attentive and helpful."

    Paul

    |

    March 5, 2020

Property ranking|Compared to 3,088 Osaka properties
See all rankings
Room comfort score
9.4/10
Room size
62 sqm.
Service score
9.4/10
Cleanliness score
9.4/10
Better than
99
%
of Osaka properties
Bigger than
99
%
of Osaka properties
Better than
98
%
of Osaka properties
Better than
98
%
of Osaka properties
Overall rating:

9

Exceptional
2,699 reviews
Cleanliness
9.4
Facilities
8.8
Location
8.7
Read all reviews >
What travelers say they love:
It was a great experience for my family.
ANDREA from Philippines
Family with young children
More about Hotel Hankyu International

More about Hotel Hankyu International

Hotel Hankyu International

Hotel Hankyu International is a distinct addition to Osaka and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Are you seeking the true Osaka? Experiencing the best of the city's culture is easy with a stay at Hotel Hankyu International, located merely 4.4 km from Dotonbori.
At Hotel Hankyu International, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes.
For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hotel Hankyu International. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Hotel Hankyu International are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Hotel Hankyu International are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper and television available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at Hotel Hankyu International. A relaxing end to every day is possible with a visit to the massage and salon. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's library.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Osaka. Be sure to stop by Osaka Castle located 3.7 km away, one of the most famous of all local landmarks.


Reasons to stay here

Guests who stayed here found it to be neat and tidy, scoring it above 97% of other accommodations in the city.
According to guests who stayed here, this hotel's room comfort is rated higher than 99% of other accommodations in Osaka.
Past guests love the staff and service here, rating it above 97% of the other accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

28 mentions

View

21 mentions

Breakfast

15 mentions

Food & Dining

5 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Bottle of water
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Grooming service
  • Heating in public area
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area

Access

  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Shower
  • Towels
Food and dining
Breakfast options
  • American
Location
19-19 Chayamachi Kita-ku, Umeda, Osaka, Japan, 530-0013
Excellent
Location

8.7

Airports

  • Osaka International Airport (ITM)
    10.3 km 20 min drive
  • Kobe Airport (UKB)
    25.9 km 54 min drive

Public transportation

  • Umeda Train Station
    320 m 6 min walk
  • Nakatsu Subway Station
    330 m 7 min walk

Hospital or clinic

  • Sugi Yakkyoku
    450 m

Shopping

  • Shinsekai Ichiba
    6.2 km

Convenience store

  • 7 Eleven
    1.7 km 9 min drive

Cash withdrawal

  • ATM
    20 m 1 min walk
What's nearby

Popular landmarks

  • Kuchu Teien Observatory
    800 m
  • Minami (Namba)
    3.1 km
  • Osaka Castle Park
    3.5 km
  • Osaka Castle
    3.7 km
  • Shinsaibashi-Suji Shopping Street
    4.2 km
  • Dotonbori
    4.4 km
  • Kuromon Market
    4.9 km
  • Tsutenkaku
    6.3 km
  • Universal Studios Japan
    7.7 km
  • Osaka Aquarium Kaiyukan
    8.7 km

Nearby landmarks

  • Applause Tower (Hankyu Chayamachi Bldg)
    10 m
  • Umeda Arts Theater
    20 m
  • STEP
    100 m
  • Mainichi Broadcasting System, Inc.
    130 m
  • LOFT Umeda / Shinsaibashi
    140 m
  • NU Chayamachi
    160 m
  • URBAN RESEARCH
    160 m
  • KALDI COFFEE FARM
    170 m
  • MARUZEN (Osaka-Umeda)
    180 m
  • Chaska Chayamachi
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • An additional charge will be required for use of the fitness center, sauna, swimming pool and massage.
  • There is an additional breakfast charge for children. Please contact the property directly for more information.
  • According to local tax regulation, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):
    Effective from June 1, 2019:
    Accommodation tax of JPY 100 is charged at the property per person per night for room rates JPY 7,000 and over and less than JPY 15,000.
    Accommodation tax of JPY 200 is charged at the property per person per night for room rates less than JPY 20,000.
    Accommodation tax of JPY 300 is charged at the property per person per night for room rates of JPY 20,000 and over.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)3630 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYES
  • Number of bars/lounges1
  • Number of floors34
  • Number of restaurants3
  • Number of rooms 168
  • Room voltage100
  • Most recent renovation2018

Parking

  • Daily parking fee3000 JPY
Property announcements

Property has committed SDGs. Proeprty will provide amenities at front lobby from April 1st, 2022 due to reduce plastic.

Reviews of Hotel Hankyu International from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.4
Facilities8.8
Location8.7
Room comfort and quality9.4
Service9.4
Value for money8.9
High score for Osaka
Rating
9+ Exceptional (702)
8-9 Excellent (210)
7-8 Very Good (129)
6-7 Good (33)
<6 Below Expectation (49)
Time of the year
Mar - May (225)
Jun - Aug (268)
Sep - Nov (320)
Dec - Feb (310)
All guests (2,699)
All room types
All languages

Show reviews that mention 

Showing 1,124 verified guest comments
12345
10.0
Exceptional
Andrew from Australia
Couple
Stayed 2 nights in April 2014

Huge and very comfortable and luxurious room.”

Friendly staff, luxurious room close to subway.

We found our way from ShinOsaka to the hotel via subway on the Midosuji Line and then got off at Nikatsu Station. Easy to find hotel and reception on 2nd floor. The Hotel Hanyu International was absolutely luxury for the price. Plenty of staff to greet you and make you feel very welcome and always exceptionally friendly but polite. We arrived early and couldn't check in until 2 pm which seems to be the normal at every Japanese hotel. No problems to leave bags and go sightseeing. On arrival back at the hotel we were escorted up to our luxurious room, shown how to connect to wifi, how to use TV, push button curtains and drapes etc. The extra pillows I requested at time of internet booking were waiting for us on arrival. Nothing was overlooked. The room on the 33 floor with a great view was spacious with two plush lounge chairs, desk and plenty of lighting and outlets to charge Ipad etc. Marble Bathroom is VERY big with both shower and bath with thick towels. The beds were comfortable (2doubles) however we found the pillows a bit too firm. Great surrounding area with 7/11 down nearby street, subway very close and easy to get around on the subway or JR line. We visited Osaka Castle which was OK. The castle and surrounding moat was impressive but the museum inside the castle wasn't as impressive. I would not hesitate to return to the Hotel Hankyu International as our stay was wonderful and a lovely hotel to return after a day of sightseeing. Loved this hotel.

Reviewed April 19, 2014

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10.0
Exceptional
Richard from Canada
Couple
Deluxe Double Non-Smoking
Stayed 7 nights in March 2018

Amazing high class hotel in central Osaka”

For the price that we paid, I was not expecting a luxury hotel. I felt like I was staying at a 4+ star hotel on a 3 star price. The hotel was fantastic and walking distance to Umeda and Osaka station. Perfect for side trips to Himeji, Kyoto and Nara. Food and shopping only steps away. So good to finish shopping and drop off bags at the hotel before going to dinner. Staff was excellent and surpass Japanese standards which are great to begin with. There was always someone waiting to press the elevator button for us. Small gesture but goes a long way. Also all rooms are on high floors so amazing and unobstructed view of Osaka. Room was very large compared to other Japanese hotels. TV was japanese channels only until i found out that video on demand was free including english movies. This is my new favourite hotel in Osaka and would definitely look forward to staying here again.

Reviewed March 20, 2018

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We would like to express our great thanks to you for choosing Hotel Hankyu International from many hotels in Osaka and appreciate you for writing your comment to use your important time. Also thank you in particular for your kind praise of our location. We look forward to welcoming you back to our hotel on your next visit to Osaka. Best regards,

Responded March 29, 2018
Hotel Hankyu International
10.0
Exceptional
Terry from United States
Family with teens
Superior Triple - Non-Smoking
Stayed 2 nights in May 2018

Fantastic hotel. One of the best I have ever stayed in. Highly recommend”

Hotel Hankyu International (not to be confused with sister property New Hankyu Hotel) is one of the nicest hotels we have ever stayed in. We have traveled extensively and this hotel is beautiful inside with VERY spacious rooms, especially for Japan. Marble and granite bathrooms with both tub and shower. Everything was immaculate and staff could not have been more helpful. They treat guests like royalty. The hotel has 4 restaurant choices and food was very good albeit a bit pricey (but not compared to other hotel foods). I would not hesitate to book this hotel. You will not be disappointed !!!

Reviewed May 26, 2018

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Thank you very much to staying at Hotel Hankyu International and taking the time to write such a wonderful review. We're delighted that you enjoyed your recent stay with us. Also thank you in particular for your kind praise of our guest room and staffs and the restaurant. It’s such an honor to hear your comment about us. Thank you once again for your warm comments and especially feedback. We look forward to welcoming you back to our hotel on your next visit to Osaka. Best regards,

Responded June 24, 2018
Hotel Hankyu International
9.6
Exceptional
Jae from South Korea
Couple
Luxury Twin Room - Non-Smoking
Stayed 1 night in March 2019

Room with very nice view”

The hotel was located close enough to walk from Umeda station. I followed the direction on the Hotel's website. The reception staff was very nice and the area was full with beautiful flower. I was traveling with my mother and the room was located on the high floor which has a view of river and bridges. The bed was big and the bathroom was very spacious. We didn't have breakfast there but used the basement restaurant area which was convenient. We were going to use a limousine bus to the airport and was told we were able to leave our bags to New Hankyu hotel which is close to the airport bus stop. The hotel rate was in a bit pricey side but it was worth the price and very nice.

Reviewed April 01, 2019

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What awesome compliments! We really appreciate your comment and thank you for allowing us to take care of you during your time in Osaka. We are delighted to hear that our hotel was conveniently located for your travel needs. It is also great to know that you enjoyed your stay with a wonderful view from our guest rooms and found our rooms to be comfortable. We have shared your comments with our staff to continue upholding the commitment of our guest satisfaction. We hope you visit us again whenever your travels bring you back to the Osaka area. Best regards,

Responded April 22, 2019
Hotel Hankyu International
8.8
Excellent
Daryl from Singapore
Family with young children
Superior Triple - Non-Smoking
Stayed 5 nights in June 2018

Excellent”

Hotel Hankyu International has a good location, near Umeda, with plenty of food options nearby. The hotel itself was lovely and the room was very comfortable for our family of 5 (including 1 baby). Service was prompt and helpful. We enjoyed our stay!

Reviewed June 16, 2018

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Dear Daryl, Thank you for booking our hotel and taking your time to provide us such a wonderful reviews. We are delighted to know that you were satisfied with our room and the environment around our hotel. It’s also an honor to hear that our service team were helpful to you. Your praise and feedback are the motivation to make us move forward. We look forward to welcoming you back for another fantastic experience again. Hope your travels bring you to Osaka soon! See you!

Responded July 12, 2018
Hotel Hankyu International
9.2
Exceptional
Manavit from Thailand
Couple
Superior Twin Non-Smoking
Stayed 4 nights in October 2016

Great location, nice facility and great staffs”

Hotel Hankyu International has excellent location, it is in the middle of one of a shopping area and nearby the train station. Travel there by bus from airport also not too difficult. Room and hotel facility is very good, matched with the price. Staffs are also friendly and have good attitude.

Reviewed February 21, 2017

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8.0
Excellent
Sam from Philippines
Family with young children
Deluxe Double Non-Smoking
Stayed 4 nights in October 2018

Great Big Room and Great Staff ”

It was our first time to travel with our 1.5 year old baby. We chose this hotel because of their big room. The staff were great. They responded quickly to email inquiries, more than accommodating in finding a way to prepare special food requests for my baby and were overall helpful. Few staff know how to speak English though, but usually there will be one that would be able to. Location is not as central, about 10 minutes walk from the station(s) which was quite tiring because we had to bring a lot of baby stuff with us. But if w/out a baby, then it is a convenient walk to Umeda,Shin-Osaka&Hankyu Stations. Main advantages of the hotel was the big room size, also the Bus that connects directly to Kansai Airport (but double check the schedule) and the view of the hotel was spectacular as the hotel is 20 floors above office building. There is also a Family Mart across the street, a Starbucks at ground level and about 10 different restaurants at the basement of the building.

Reviewed October 14, 2018

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Thank you for choosing to be stay with us of your first traveling in Japan with baby. We are pleased to hear that you were enjoying the stay in our hotel and satisfied with the scenery from the high floor of the room. That is also one of our selling points! It’s an honor to know that you felt taken care of your service team! Your praise and support are our motivation for going forward in the future. We are thrilled and excited to know that you will choosing us in your next visit when your travels bring you back to Osaka! We look forward to having you as our guest again! See you!

Responded October 31, 2018
Hotel Hankyu International
9.6
Exceptional
Kuang from Thailand
Family with young children
Deluxe Double Non-Smoking
Stayed 1 night in April 2018

Elegant hotel, friendly staff. ”

Stayed at the hotel for one night to attend a friend’s wedding there. It is a bit pricey but I think it’s well worth the money. The hotel itself looks dated but you can see that it is well maintained. The room was quite spacious by Japanese standards, so was the bathroom. The drapes and curtains in the room were power operated. In the room they even give you a “handy” smartphone on which you can access the internet, make domestic calls, and even international calls to a few countries, for free! The staff was very friendly, the porter who delivered our luggage’s to the room also gave us a very detailed explanation of all the features of the room. Highly recommended, I wouldn’t hesitate to book here if I were to visit Osaka again.

Reviewed April 25, 2018

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Dear Kuang We would like to thank you for choosing to stay at Hankyu International Hotel and taking the time to provide us such a lovely review. We are glad to hear that you truly enjoyed your stay with us and felt taken care of by our guest services team. We are thrilled to know we will be welcoming you back on your next trip to Osaka. Once again, we would like to thank you for booking a room at our hotel. We look very forward to welcoming you back again soon! Hotel Hankyu International

Responded May 12, 2018
Hotel Hankyu International
9.6
Exceptional
CHEUK from Hong Kong SAR, China
Solo traveler
Stayed 2 nights in November 2019

Exceptional”

Near but not directly connected to Hankyu Umeda Station, outdoor walking is needed. Staff was extremely friendly and polite. Spacious room, especially the bathroom when compared to other smaller hotels in Japan.

Reviewed November 21, 2019

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Dear Mr. Cheuk We would like to express our great thanks to you for staying at Hotel Hankyu International and sharing your comments with us. Also thank you in particular for your kind praise of our staff and room. It is such an honor to hear that our hotel could meet your expectations. We look forward to welcoming you back to our hotel on your next visit to Osaka. Best regards, Hotel Hankyu International Service team

Responded November 22, 2019
Hotel Hankyu International
8.8
Excellent
Xinyuan from China
Couple
Superior Twin Non-Smoking
Stayed 3 nights in November 2017

Staff were so kind”

Staff at the hotel were among the best we've ever met. They were kind and helpful, and very nice and always ready to help. Facilities actually are good, especially when we saw a small 'balcony' that we could take views of Osaka from high floors, and a very large bathroom with all supplies prepared. A little regret is that it's actually a little bit distant from the major JR stations (JR Osaka, Umeda etc); and we don't use CD players now, though there was one in our room.

Reviewed November 13, 2017

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Thank you very much for staying at Hotel Hankyu International and taking the time to write such a wonderful review. It’s delightful to hear that our hotel and staffs met your expectation. We look forward to welcoming you back to Hotel Hankyu International on your next visit to Osaka. Best regards,

Responded November 22, 2017
Hotel Hankyu International
9.2
Exceptional
Po-Ling from Taiwan
Couple
Superior Twin Non-Smoking
Stayed 2 nights in June 2019

Terrific”

The view in the hotel room is marvelous! I particularly love the set of sofa such that we can drink beer and enjoy the view at night at the same time. The room is clean, gorgeous and it is hard to believe to get such a spacious room at the price in Umeda. The service is great. The traffic is a bit confusing for people not familiar with the Umeda area. Overall, I will definitely recommend this hotel to my friends.

Reviewed June 13, 2019

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Dear Po-Ling, Thank you very much for staying with us at Hotel Hankyu International and taking the time to share your wonderful experience with us. We're delighted hearing that our hotel met your expectations. Your support would be the biggest motivation to go forward in the future for us. We hope your travels bring you back to Osaka area soon and look forward to welcoming you again!

Responded June 14, 2019
Hotel Hankyu International
9.6
Exceptional
Penrapee from Thailand
Family with young children
Superior Triple - Non-Smoking
Stayed 4 nights in December 2018

New, clean and spacious room ”

If you're looking for a hotel in Osaka that is central and yet not so busy, this hotel best suits your needs. It is located about 10 minutes walk from JR Osaka station and few minutes walk from shops and restaurants. Considering the room size of other hotels in Japan, the room here is very spacious, especially the bathroom, and with great view of the city too. Also, everything is new and spotless. The staff are helpful and kind. Our family had a wonderful time staying at the hotel and would definitely come back the next time we're back in Osaka.

Reviewed January 14, 2019

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Dear Penrapee, Thank you very much for staying with us at Hankyu International and for taking your time to share your experience with us. We appreciate your glowing comments about the service you received from our staff. Your compliments will be shared. We are also thrilled to know that you enjoyed your stay and liked our rooms. The praise and support from you are our motivation to make us move forward in the future. It’s always a pleasure having you as our guests. We look forward to welcoming you back soon. Best regards,

Responded January 23, 2019
Hotel Hankyu International
9.6
Exceptional
KONGPETCH from Thailand
Group
Stayed 3 nights in February 2018

One of the greatest hotel in Osaka, nice room, staff service is more than exceptional, recommend!”

One of the greatest hotel in Osaka. The hotel is quite dated but you will not feel it at all. Room is spacious and comfortable. Bath room is nicely decorated in white marble. Shower is powerful (not weak) and the tap fill the tub real quick. Electronically control drapes and curtain. Big LED TV. Amenities include facial skin care products (men/women) Location is great. Staff services are the greatest assets of this hotel. They are all exceptionally helpful. They treat all guests lole a VVIP. During my three nights of stay. As I am Gold member of IHG/SPG/HILTON/Marriott, when staying at InterCon/Conrad/st regis/marriott, I can do late check out sometimes as late as 4-5pm. But this hotel allow to stay only until 12:30pm otherwise extra charge will be applied. As I usually take 5:30pm flight I prefer to check out around 2pm... if I have no lunch appointment on the check out day I’ll stay at St Regis. As the staff are as helpful + late check out+ butler help with luggage packing.

Reviewed February 26, 2018

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Thank you very much for staying at Hotel Hankyu International and taking the time to review our hotel. We're delighted that you enjoyed your recent stay with us. Also thank you in particular for your kind praise of our room and services. We look forward to sharing your kind words with all staffs, as we are sure those will further motivate them to fulfill our mission to completely delight and satisfy all our guests. We look forward to another opportunity to welcoming you back to Hotel Hankyu International, Osaka. Best regards,

Responded March 04, 2018
Hotel Hankyu International
9.2
Exceptional
Jennifer from Singapore
Couple
Stayed 6 nights in November 2017

Love it~”

Pretty large room for a Japanese Hotel with king size bed, sitting area with the city view and not forgetting a spacious toilet. Although the furnishing kind of outdated, but rooms are pretty well kept with air purifier, even though it is a smoking room. Very friendly and helpful hotel staffs. Plenty of food options surrounding the hotel and walking distance to Umeda\ Nakatsu Station. Pretty convenient if you do not have big luggage. We would definitely stay here again in future!

Reviewed November 24, 2017

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Thank you so much for staying with us and sharing your recent stay at Hotel Hankyu International! We truly appreciate all your positive feedback on our facilities, service and location. Also, we have been replacing some furniture with new one for the past few years. We will put extra effort in the maintenance of the guest rooms, to offer our guests a comfortable atmosphere. It was our pleasure to have you with us and we look forward to welcoming you back in the near future. Best Regards, Hotel Hankyu International

Responded December 11, 2017
Hotel Hankyu International
8.8
Excellent
Dennis from Singapore
Family with teens
Superior Triple - Non-Smoking
Stayed 5 nights in December 2019

Excellent”

Everything was great with this hotel except for maybe the housekeeping person-in-charge. The rooms were clean, amenities were great and the hotel was just a stone throw away from the Osaka Station with hundreds of food and shopping options. Views from the room was magnificent ! Kinda disappointed though with the housekeeping team who barged into our room even before we had the chance to wear our shoes and leave the room. I understand that time is always pressing but to have housekeeping starting to throw the rubbish clean and pulling chairs & sheets before the guest even leave the room, i felt was unnecessary. I don't think having the guest to have to wear their shoes along the corridor is reflective of such a great hotel. Ended up we decided not to have housekeeping cleaning the room during my last 2 days.

Reviewed December 13, 2019

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9.6
Exceptional
EMERALD from Hong Kong SAR, China
Group
Stayed 6 nights in August 2018

Lower rates due to renovation work, so value is great. ”

Room is of really decent size. Bathroom is amazing. It’s about 8-10 mins walk from Umeda Station but we were fine with it. It might be a slight problem if you have huge luggages. No airport shuttle goes to them but we took a taxi from Shin-Osaka station and to the shuttle bus station, which was less than jpy 1000 each ride.

Reviewed August 27, 2018

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9.7
Exceptional
Joanne from Australia
Couple
Stayed 2 nights in October 2015

5 star experience that matches this 5 star hotel ”

Location, friendly and helpful staff performance, great hotel in general

My partner and I stayed here for two nights and felt from the moment we walked through the doors we were looked after. We were lucky enough to get a room on the 28th floor with amazing views of the city! The location was great, right in the middle of the happening parts of Osaka and easily only ten mins to Osaka station by foot. The staff are very friendly and helpful, we will be staying at this hotel and remembering it the next time we visit Osaka and recommend all the readers to try so too!

Reviewed October 16, 2015

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10.0
Exceptional
Kumar from Sri Lanka
Couple
Moderate Double Room - Non-Smoking
Stayed 3 nights in April 2018

Excellent hotel”

We both stayed for 3 nights and we are extremely happy with the hotel service and facilities, nothing to complain. ideally located and you can reach every where via train, and the train station is about 5 minutes walk. Staff are very friendly and helpful. we were very impressed with the service. We both loves Osaka more than other cities. our stay at Tokyo did not turn well as much as Osaka. We highly recommend this hotel and the neighborhood. Enjoy

Reviewed April 10, 2018

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Thank you very much for staying at Hotel Hankyu International and for taking the time to review our hotel. We're delighted that you enjoyed your recent stay with us. Also thank you in particular for your kind praise of our service and facilities. We look forward to sharing your kind words with all staffs, as we are sure those will further motivate them to fulfill our mission to completely delight and satisfy all our guests. We look forward to another opportunity to welcoming you back to Hotel Hankyu International, Osaka.  Best regards,

Responded April 29, 2018
Hotel Hankyu International
8.8
Excellent
Chin from Malaysia
Couple
Moderate Double Room - Non-Smoking
Stayed 4 nights in November 2017

First in Osaka”

Excellent location in Osaka for F&B & shopping. Spacious room with a great view of Yodo River & Hankyu-Kobe/ Hankyu-Kyoto rail lines.

Reviewed March 11, 2018

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Thank you very much for staying at Hotel Hankyu International and for taking the time to review our hotel. We're delighted that you enjoyed your recent stay with us. Also thank you in particular for your kind praise of our staffs. It’s such an honor to hear your comment about us. We would love to have you back again in the near future for another great experience. Best Regards,

Responded March 29, 2018
Hotel Hankyu International
10.0
Exceptional
christina from United States
Couple
Deluxe Double Non-Smoking
Stayed 2 nights in October 2017

Beautiful Hotel for a great price!”

We loved this beautiful hotel! From the moment we entered the staff was so kind and courteous to us! They even left us a sweet gift to celebrate our honeymoon on our beds. We loved our time at the Hotel Hankyu!

Reviewed October 31, 2017

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