Hotel Haven
Hotel Haven
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8.4
Excellent

"Staff are very helpful and always with smile."

cheung

|

December 30, 2016

Comfort - Guestroom Hotel Haven
Comfort - Guestroom
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Lobby Hotel Haven
Lobby
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Lobby Hotel Haven
Lobby
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Interior view Hotel Haven
Interior view
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Exceptional
Location
9.4
See all 6 photos Hotel Haven
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What guests are saying:
Excellent
Brian from United Kingdom
Group
This was the second time I have stayed at this hotel and found it very good on both occasions.
Brian from United Kingdom
Couple
Meet expectations.
Tuula from Finland
Couple
It was a nice stay. Breakfast is a very standard European style. Staff was friendly and the location is superb.
sylvia from Indonesia
Family with young children
Extermely good breakfast :)
Rain from Estonia
Solo traveler
Absolutely blown away by the size and presentation of the "Comfort" room as well as the quality of service from all staff. Great location for sight seeing, close to the shopping centers and local markets.
Margaret from Australia
Couple
Even though this hotel is right downtown it is very quiet. Staff were very nice. Breakfast court yard is lovely. Wish we had stayed longer.
David from Ireland
Couple
We really enjoyed it, Thank you! The staff were the best I've experienced anywhere in the world.
David from Australia
Couple

Hotel Haven

Exceptional location
- Inside city center
Excellent
From 133 reviewsSee what guests said
8.9
/
10
Exceptional room comfort and quality
9.4
Recommended by 97% of guests
Value for money8.2
Location rating9.4
Nearest airportHelsinki-Vantaa Airport (HEL) - Finland
Distance to airport16.8 km
  • 680 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.4
Exceptional
Room comfort & quality
This property is in high demand!Last booked 8 hours ago
Lux
Lux
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
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Comfort
Comfort
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 queen bed
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Style
Style
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
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Helsinki Suite
Helsinki Suite
...
  • Room size: 50 m²/538 ft²
  • Shower and bathtub
  • 1 super king bed
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Twin/Double room - Superior
Twin/Double room - Superior
...
  • Bathtub
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Twin Capacity 1
Twin Capacity 1
...
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    Prime Superior + Breakfast
    Prime Superior + Breakfast
    ...
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      Single room - Grand De Luxe
      Single room - Grand De Luxe
      ...
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        Twin Room - Superior ( Breakfast )
        Twin Room - Superior ( Breakfast )
        ...
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          Twin Deluxe Room
          Twin Deluxe Room
          ...
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            More about Hotel Haven

            More about Hotel Haven

            9.2
            Exceptional

            "Perfect location"

            Varittha

            |

            August 5, 2016

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What they offer

            9.6
            Exceptional

            "Nice location, clean room"

            Seokjin

            |

            November 8, 2016

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            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (133)Booking.com Reviews (1045)
            8.9
            /
            10
            Cleanliness9.1
            Facilities8.3
            Location9.4
            Room comfort and quality9.4
            Service9.1
            Value for money8.2
            Provided by verified guests of Agoda
            All languages
            All guests (133)
            All room types
            Showing 98 verified guest comments
            12345
            10.0
            Exceptional
            Esther from Singapore
            Couple
            Comfort
            Stayed 3 nights in January 2018
            Exceptional”
            good location - easily accessible by tram - nearest tram station is Kappatori. room - is big with high ceiling and very cleam toilet - has heating feature hence won't feel cold after shower staff - generally helpful but you can't expect them to help you with your luggage to your room.
            Reviewed February 06, 2018
            9.7
            Exceptional
            Tatiana from Australia
            Business traveler
            Comfort
            Stayed 4 nights in November 2014
            Great hotel”
            Location, food, comfort
            Charming small hotel located in the center of Helsinki and just in 2 min walk from the port. Hotel serves a great breakfast. Also, there are lots of good restaurants located nearby if you choose to go out for dinner. Stylish clean and very comfortable rooms. Some of them have water views. Will stay there again
            Reviewed December 24, 2014
            8.7
            Excellent
            Tatiana from Australia
            Business traveler
            Style
            Stayed 2 nights in November 2013
            Fantastic hotel in the heart of Helsinki”
            Interior design, comfort, location
            I have enjoyed my stay very much. Comfort with a touch of luxury will impress and satisfy most visitors. Great service and lots of good restaurants in a walking distance. Fantastic breakfast. Some rooms have water views of the bay and the port. Very nice.
            Reviewed February 11, 2014
            9.0
            Exceptional
            sylvia from Indonesia
            Business traveler
            Style
            Stayed 1 night in November 2013
            very great stay!”
            very very nice hotel and friendly staff and comfortable room
            very nice hotel,15minutes from city center, very nice hotel. I told them that I will leave early in the morning before breakfast time, and they arrange small simple breakfast for me in the morning! It's so pity that this hotel quite expensive,but I think next time if I come with family,I will stay in this hotel again.
            Reviewed November 07, 2013
            4.8
            Sarah from Australia
            Family with teens
            Comfort
            Stayed 2 nights in October 2018
            Not really a Haven!”
            My family and I were disappointed by our stay at Hotel Haven. Firstly I had booked and received confirmation for a room for 2 adults and 2 children, my kids are aged 10 and 13, On arrival I was told I needed to pay an additional €60 to upgrade the room so there was space to put beds in for my kids. I explained I had confirmation of booking a room for 2 adults and 2 kids, hotel Haven said that room only accommodate children under the age of 2! The room I booked was already expensive so I was not happy at all to be paying more. Other things were not great such as not enough towels supplied for 4 in the room, had to call house keeping a few times for tea, milk etc. There was maintenance issues with our room, broken shower head water going spouting every direction and the bath did not drain whilst showering. The front desk staff tried to be helpful and were pleasant. Location was very good. But I question the 5 Sar rating this hotel has, it looks the part but sadly does not deliver.
            Reviewed October 08, 2018
            8.0
            Excellent
            Fariz from Singapore
            Couple
            Comfort
            Stayed 4 nights in January 2018
            Honeymoon trip”
            Hotel was located just by the bay but only a tram ride away from the main railway station via tram no. 2. The Old Market located just out the back exit of the hotel provided a convenient location for last minute souvenir shopping though closed quite early. Still the main city centre was only 15 minutes away and provided lots of food options past midnight.Hotel itself had many food outlets just out the building.
            Reviewed February 03, 2018
            8.0
            Excellent
            hsiang from Taiwan
            Business traveler
            Stayed 3 nights in June 2018
            Very good”
            房間很大,又香又漂亮。 床又大又好睡。浴室使用byredo備品。 相較於其他同級Helsinki旅館都提供免費腳踏車,Hotel Haven卻沒有。 距離火車站有點距離,石頭路不好拖行李。但離港口極近。 早餐和旅館感覺比起來略微普通。
            Reviewed July 01, 2018
            7.2
            Very good
            yossi from Israel
            Couple
            Superior Double
            Stayed 5 nights in August 2018
            Great location. Leaking from the floor in the bathroom ”
            Great location. Leaking from the floor in the bathroom
            Reviewed August 27, 2018
            8.0
            Excellent
            Harry from United Kingdom
            Couple
            Lux
            Stayed 1 night in December 2016
            Fell short of expectations.”
            The positive points - The staff are very helpful and friendly.The food (room service) was brilliant if a little bit expensive. The location is really good, right in the heart of the city with beautiful views of both cathedrals.The breakfast was lovely, the setting was great and there was a fully comprehensive selection of foods. The negative points - The room wasn't clean when we arrived with broken crisps from the previous guests left on the chairs. The shelf above the bar where the glasses were kept was really dirty.The carpet and furniture was covered in stains. The bathroom gave out a bad smell of sewage during the evening and night. All of these points were raised with the duty manager when we checked out who offered her apologies and a 10% off voucher for our next stay (not near enough for compensation). To conclude, we enjoyed our stay at the hotel haven however I wouldn't stay here again. It was nice but definitely fell short of it's 5* reputation and price tag.
            Reviewed December 03, 2016
            10.0
            Exceptional
            Margaret from Australia
            Couple
            Comfort
            Stayed 2 nights in October 2014
            Awesome accommodation ”
            Location, size and quality of the room and value for money
            Absolutely blown away by the size and presentation of the "Comfort" room as well as the quality of service from all staff. Great location for sight seeing, close to the shopping centers and local markets.
            Reviewed November 07, 2014
            9.0
            Exceptional
            Ying from Singapore
            Couple
            Comfort
            Stayed 3 nights in February 2014
            Comfortable”
            Quiet, helpful staffs, comfortable room
            Staffs were very friendly and helpful. Room is very spacious and comfortable and the hotel uses good diffuser and shower products. The hotel is close to 2 cruise centre (within walking distance). However, it is a distance from the drop off point of the airport bus and requires some walking.
            Reviewed March 04, 2014
            9.0
            Exceptional
            Ying from Singapore
            Couple
            Comfort
            Stayed 1 night in February 2014
            Comfortable”
            Close to ports, spacious room, friendly staffs
            The hotel is situated in a quiet corner and requires some walking from the train station. However the hotel is very close to 2 cruise center (to Tallinn and to Stockholm). Staffs were very helpful and friendly and they can speak very good english which is a plus point for tourists. Room is clean and spacious.
            Reviewed March 04, 2014
            9.3
            Exceptional
            Veronica from Italy
            Family with young children
            Lux
            Stayed 2 nights in December 2013
            Amazing hotel”
            Excellent bedrooms/ fast check in and good value for money
            The hotel was so close to all the areas I wanted to visit in Helsinky. Fantastic ! The staff at the hotel is very helpfull and goes out of theitr way to assist you. Working in the travel industry,and being so picky about hotels this will be one of those you always recomend
            Reviewed December 28, 2013
            9.0
            Exceptional
            Satoshi from Japan
            Solo traveler
            Style
            Stayed 1 night in December 2013
            Pleasant stay in city center”
            Location, Near to pier, Luxurious
            Middle-sized luxurious hotel close to the boat/ferry pier. A few minutes walk from the main street and city center tourist destinations. Breakfast at "Havis" was brilliant. The quality of food on the buffet table was far better than those served on the international brand hotel. In sum, it is a good choice.
            Reviewed December 07, 2013
            8.7
            Excellent
            veera from Finland
            Family with young children
            Stayed 1 night in July 2012
            Fine stay”
            Room, reception staff and location
            Very nice room with big bathroom. Reception staff extremely friendly. Staff at the breakfast were not friendly.. they didn´t automaticly help with buggies and one didn´t feel welcome to their restaurant. Breakfast in it self was really tasty but everything was all the time finished and replenishment was slow! That was really the only downside of this hotel.
            Reviewed April 19, 2013
            9.3
            Exceptional
            Kai from United Kingdom
            Couple
            Stayed 2 nights in December 2012
            Well located, friendly hotel with great breakfast!”
            Location, free wi-fi, friendly knowledgable staff, good breakfast spread
            Fantastic location, right next to the harbour market, main shopping area and most of the buildings of interest in Helsinki (as well as the train and bus stations). The hotel has 8 floors and we were on the 7th - but despite that we could still hear some noise from street level at night (snow clearing machines). At check-in, the staff were friendly and knowledgable, providing a map and advice on places of interest. Our room was clean and modern. Pros: Great breakfast spread from 7am to 10am. Free wi-fi in the room as well as a cable connection. Little touches, like an ironing board and iron, hair dryer, slippers and robes etc all being provided in the room without having to be asked for. Cons: Our room had a broken sliding bathroom door on check-in. We didn't report it as it looked as if it had been that way for some time. On the second day of our stay, a piece of tape with "do not touch" had been placed over it. The lack of privacy when using the bathroom wasn't a major issue for us, but could have been for other guests I guess. On reporting it on check-out the guy at reception kindly halved our bill! Very generous. The only other minor con was that we were given two cards for the hotel on check-in, but on the first day the cleaning lady took one (out of the slot that controls the electricity in the room) when she came in to leave bottles of water and didn't return it, leaving two guests with one key card between us.
            Reviewed January 01, 2013
            9.7
            Exceptional
            Kai from United Kingdom
            Solo traveler
            Stayed 2 nights in December 2012
            Great location, friendly staff, great breakfast.”
            Free wi fi, good breakfast spread, location location location!
            We booked this for my uncle and my review is based on his experience. I've posted a separate review for my wife and I who had a room on a floor below. Room provided was on the top (8th) floor and was right at the end of the corridor, so not only was it quiet but well laid-out, clean and modern. Free wi-fi provided in the room as well as free robe, slippers, hair dryer, ironing board, safe, etc. All the little touches you'd expect from a 5 star hotel. The breakfast was a highlight too, as you get a lot of choice and finding a table was not an issue no matter how busy it was. The hotel's main tick in the "pros" column is the location however. A short walk from all the shops, it's also just across the street from the harbour, and an indoor food hall which is worth a few hours of your time. It's a foody paradise, with a mix of Finnish cuisine and international hard-to-get (in other parts of Finland) foods.
            Reviewed January 01, 2013
            10.0
            Exceptional
            Athanasia from Sweden
            Business traveler
            Stayed 2 nights in January 2012
            Great hotel, perfect location.”
            Great hotel, friendly staff.
            The rooms were exclusively and luxurious, very large and comfortable. The staff was friendly and helpful and provided the best service. The breakfast was outstanding. The dinning in the restaurant was excellent. The hotel is well located in the centre of the city, close to shopping and really nice restaurants. I will for sure book this hotel again.
            Reviewed June 06, 2012
            9.2
            Exceptional
            Allen from Sweden
            Business traveler
            Comfort
            Stayed 1 night in October 2017
            Nice hotel ”
            It's a nice hotel but for the price you pay it becomes mediocre.
            Reviewed October 11, 2017
            10.0
            Exceptional
            HO from Hong Kong
            Couple
            Lux
            Stayed 2 nights in December 2016
            Very good ”
            Very very good
            Reviewed December 10, 2016
            12345
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            • Exceptional location
            • Kaisaniemi Metro Station is within 0.68 km