8.9
Excellent
/10
(1,216 reviews)See what guests said
Breakfast2
View1
Housekeeping1
See map
9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular landmarks
Old Market Hall 70 m
Helsinki Senate Square 390 m
The Esplanadi Park 420 m
Helsinki Cathedral 440 m
Uspenskin Cathedral (Uspenskin Katedraali) 630 m
Helsinki Central Railway Station 720 m
Kamppi Chapel of Silence 920 m
Temppeliaukio Church 1.64 km
Sibelius Park 2.17 km
Sea Fortress Suomenlinna 2.68 km
Nearby landmarks
Old Market Hall 70 m
Galleria Sculptor 80 m
Kappeli 110 m
Statue Of Havis Amanda 130 m
Kauppatori 160 m
Hietalahti Market Square 160 m
Espan Lava 160 m
City Tourist Office 180 m
Presidential Palace 180 m
Helsinki University 190 m
Hotel Haven

"Still the main city centre was only 15 minutes away and provided lots of food options past midnight.Hotel itself had many food outlets just out the bu..."

Fariz - February 3, 2018

Superior Hotel Haven
Lobby Hotel Haven
Lobby Hotel Haven
See all 60 photos
Removed from saved list
Free Wi-Fi

Hotel Haven

Unioninkatu 17, Helsinki City Center, Helsinki, Finland, 00130 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 1,216 reviews
Exceptional comfort
9.4 room quality and comfort
Exceptional cleanliness
9.1 rating for cleanliness
Exceptional service
9.1 rating for service
Excellent facilities on premise
8.4 facilities on premise

The decor is maintained the beautiful details and charm to match the history of the building with a tasteful integration of the modern luxuries you wo...

Lindsey | December 24, 2018

The breakfast was fantastic and the restaurant is beautiful.

Lindsey | December 24, 2018

We highly recommend Hotel Haven and will absolutely be back!

Lindsey | December 24, 2018

Fantastic hotel in a perfect part of downtown.

Lindsey | December 24, 2018

The staff was all wonderful and kind.

Lindsey | December 24, 2018

  • 500 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money8.2
Location rating9.4
Nearest airportHelsinki Airport (HEL) - Finland
Distance to airport17.2 km

Rooms available at Hotel Haven

9.4
Exceptional
Room comfort & quality
Superior
Superior
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Grand Deluxe Sea
Grand Deluxe Sea
...
  • Room size: 35 m²/377 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Style
Style
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Grand Deluxe
Grand Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Helsinki Suite
Helsinki Suite
...
  • Room size: 50 m²/538 ft²
  • 1 king bed
Enter dates to see prices
Suite Junior
Suite Junior
...
  • Room size: 50 m²/538 ft²
Enter dates to see prices
Prime Superior Room
Prime Superior Room
...
  • Room size: 30 m²/323 ft²
  • 1 king bed
Enter dates to see prices
Deluxe Triple Room
Deluxe Triple Room
...
    Enter dates to see prices
    Premium Triple Room
    Premium Triple Room
    ...
      Enter dates to see prices
      Double comfort
      Double comfort
      ...
        Enter dates to see prices

        What people love about Hotel Haven

        • 10.0
          Exceptional
          Location

          "Good location - easily accessible by tram - nearest tram station is Kappatori."

          Esther

          |

          February 6, 2018

        • 10.0
          Exceptional
          Location

          "The location of the hotel is excellent!And the room is very comfortable!"

          zhang

          |

          February 26, 2019

        • 10.0
          Exceptional
          Staff 

          "Location is excellent, room was great, staff was nice and friendly."

          Piia

          |

          January 21, 2019

        Property ranking|Compared to 573 Helsinki properties
        See all rankings
        Room comfort score
        9.4/10
        Review score - United States
        9.4/10
        Location score
        9.4/10
        Service score
        9.1/10
        Better than
        99
        %
        of Helsinki properties
        Better than
        99
        %
        of Helsinki properties
        Better than
        98
        %
        of Helsinki properties
        Better than
        98
        %
        of Helsinki properties
        Up to 30% off with Agoda Insider Deals!

        Prices drop the moment you sign in!

        Sign in now
        Overall rating:
        8.9
        Excellent
        1,216 reviews
        Cleanliness
        9.1
        Facilities
        8.4
        Location
        9.4
        Read all reviews >
        What travelers say they love:
        Good location, excellent service ,and amazing breakfast, we ...
        xiaoqin from China
        Couple
        More about Hotel Haven

        More about Hotel Haven

        For travelers who want to take in the sights and sounds of Helsinki, Hotel Haven is the perfect choice. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Old Market Hall, Galleria Sculptor, Havis Amanda.

        Hotel Haven offers impeccable service and all the essential amenities to invigorate travelers. A selection of top-class facilities such as 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage can be enjoyed at the hotel.

        Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers wonderful recreational facilities such as fitness center to make your stay truly unforgettable. Superb facilities and an excellent location make the Hotel Haven the perfect base from which to enjoy your stay in Helsinki.

        Show less

        Most talked about facilities

        Breakfast
        12 mentions
        Housekeeping
        5 mentions
        Food & Dining
        1 mention
        View
        1 mention

        What they offer

        8.4
        Excellent
        Breakfast

        "One of the best breakfast buffets I have every had."

        Simon

        |

        September 26, 2017

        View all reviews
        Show less

        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Restaurants on site

        Restaurant Ultima
        Menu:Buffet
        Sue Ellen
        Menu:Buffet
        Restaurant Haven
        Menu:A-la-carte

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Property's guest policies

        Show less

        Some helpful facts

        Show less

        Reviews of Hotel Haven from real guests

        Overall rating
        8.9
        Excellent
        From 1216 reviews
        9.5Location
        9.2Room comfort and quality
        9.1Cleanliness
        Agoda Reviews (168)Booking.com Reviews (1048)
        Rating via Agoda8.9
        /
        10
        Cleanliness9.1
        Facilities8.4
        Location9.4
        Room comfort and quality9.4
        Service9.1
        Value for money8.2
        High score for Helsinki
        Rating
        9+ Exceptional (59)
        8-9 Excellent (30)
        7-8 Very Good (12)
        6-7 Good (4)
        <6 Below Expectation (6)
        Time of the year
        Mar - May (25)
        Jun - Aug (30)
        Sep - Nov (23)
        Dec - Feb (33)
        All guests (168)
        All room types
        All languages

        Show reviews that mention 

        Showing 111 verified guest comments
        12345
        9.3
        Exceptional
        Kai from United Kingdom
        Couple
        Stayed 2 nights in December 2012

        Well located, friendly hotel with great breakfast!”

        Location, free wi-fi, friendly knowledgable staff, good breakfast spread

        Fantastic location, right next to the harbour market, main shopping area and most of the buildings of interest in Helsinki (as well as the train and bus stations). The hotel has 8 floors and we were on the 7th - but despite that we could still hear some noise from street level at night (snow clearing machines). At check-in, the staff were friendly and knowledgable, providing a map and advice on places of interest. Our room was clean and modern. Pros: Great breakfast spread from 7am to 10am. Free wi-fi in the room as well as a cable connection. Little touches, like an ironing board and iron, hair dryer, slippers and robes etc all being provided in the room without having to be asked for. Cons: Our room had a broken sliding bathroom door on check-in. We didn't report it as it looked as if it had been that way for some time. On the second day of our stay, a piece of tape with "do not touch" had been placed over it. The lack of privacy when using the bathroom wasn't a major issue for us, but could have been for other guests I guess. On reporting it on check-out the guy at reception kindly halved our bill! Very generous. The only other minor con was that we were given two cards for the hotel on check-in, but on the first day the cleaning lady took one (out of the slot that controls the electricity in the room) when she came in to leave bottles of water and didn't return it, leaving two guests with one key card between us.

        Reviewed January 01, 2013
        9.7
        Exceptional
        Tatiana from Australia
        Business traveler
        Superior
        Stayed 4 nights in November 2014

        Great hotel”

        Location, food, comfort

        Charming small hotel located in the center of Helsinki and just in 2 min walk from the port. Hotel serves a great breakfast. Also, there are lots of good restaurants located nearby if you choose to go out for dinner. Stylish clean and very comfortable rooms. Some of them have water views. Will stay there again

        Reviewed December 24, 2014
        9.3
        Exceptional
        Veronica from Italy
        Family with young children
        Grand Deluxe
        Stayed 2 nights in December 2013

        Amazing hotel”

        Excellent bedrooms/ fast check in and good value for money

        The hotel was so close to all the areas I wanted to visit in Helsinky. Fantastic ! The staff at the hotel is very helpfull and goes out of theitr way to assist you. Working in the travel industry,and being so picky about hotels this will be one of those you always recomend

        Reviewed December 28, 2013
        9.6
        Exceptional
        Lindsey from United States
        Family with young children
        Superior
        Stayed 2 nights in December 2018

        Exceptional”

        Fantastic hotel in a perfect part of downtown. We stayed here right before Christmas with our two young children and couldn’t have dreamed of a better place. The decor is maintained the beautiful details and charm to match the history of the building with a tasteful integration of the modern luxuries you would want in a hotel. The staff was all wonderful and kind. The location was perfect for us, it’s on a quiet street off of the harbor but only about a 2/3 minute walk to the beautiful Christmas market, and a 5 minute walk to the main downtown area. The breakfast was fantastic and the restaurant is beautiful. We highly recommend Hotel Haven and will absolutely be back!

        Reviewed December 24, 2018
        8.0
        Excellent
        Harry from United Kingdom
        Couple
        Grand Deluxe
        Stayed 1 night in December 2016

        Fell short of expectations.”

        The positive points - The staff are very helpful and friendly.The food (room service) was brilliant if a little bit expensive. The location is really good, right in the heart of the city with beautiful views of both cathedrals.The breakfast was lovely, the setting was great and there was a fully comprehensive selection of foods. The negative points - The room wasn't clean when we arrived with broken crisps from the previous guests left on the chairs. The shelf above the bar where the glasses were kept was really dirty.The carpet and furniture was covered in stains. The bathroom gave out a bad smell of sewage during the evening and night. All of these points were raised with the duty manager when we checked out who offered her apologies and a 10% off voucher for our next stay (not near enough for compensation). To conclude, we enjoyed our stay at the hotel haven however I wouldn't stay here again. It was nice but definitely fell short of it's 5* reputation and price tag.

        Reviewed December 03, 2016
        9.7
        Exceptional
        Craig from Australia
        Business traveler
        Superior
        Stayed 1 night in October 2015

        Great hotel!”

        Location, staff, rooms

        A great place to stay when visiting Helsinki - great location, wonderful décor and fixtures and friendly staff.

        Reviewed October 15, 2015
        10.0
        Exceptional
        Emma from China
        Family with young children
        Superior
        Stayed 3 nights in December 2018

        Perfect Haven”

        This hotel was a perfect Haven for us. Excellent location near the Christmas markets, the ferry and walking distance to the train station (although probably better to take a taxi if you have lots of bags). We stayed here on a 3 day stop over to Europe from China and had a wonderful time. My only complaint is that the seating by the fire was closed for a private party on our last day, which I wouldn’t object to except that the private party didn’t start until 6pm and we wanted to sit there at 10:30am :-(

        Reviewed April 05, 2019
        9.7
        Exceptional
        Kai from United Kingdom
        Solo traveler
        Stayed 2 nights in December 2012

        Great location, friendly staff, great breakfast.”

        Free wi fi, good breakfast spread, location location location!

        We booked this for my uncle and my review is based on his experience. I've posted a separate review for my wife and I who had a room on a floor below. Room provided was on the top (8th) floor and was right at the end of the corridor, so not only was it quiet but well laid-out, clean and modern. Free wi-fi provided in the room as well as free robe, slippers, hair dryer, ironing board, safe, etc. All the little touches you'd expect from a 5 star hotel. The breakfast was a highlight too, as you get a lot of choice and finding a table was not an issue no matter how busy it was. The hotel's main tick in the "pros" column is the location however. A short walk from all the shops, it's also just across the street from the harbour, and an indoor food hall which is worth a few hours of your time. It's a foody paradise, with a mix of Finnish cuisine and international hard-to-get (in other parts of Finland) foods.

        Reviewed January 01, 2013
        9.2
        Exceptional
        Mike from United Kingdom
        Couple
        Grand Deluxe
        Stayed 3 nights in August 2016

        Long Weekend”

        The best hotel we have stayed in Helsinki over the past six years.

        Reviewed August 08, 2016
        9.0
        Exceptional
        sylvia from Indonesia
        Business traveler
        Style
        Stayed 1 night in November 2013

        very great stay!”

        very very nice hotel and friendly staff and comfortable room

        very nice hotel,15minutes from city center, very nice hotel. I told them that I will leave early in the morning before breakfast time, and they arrange small simple breakfast for me in the morning! It's so pity that this hotel quite expensive,but I think next time if I come with family,I will stay in this hotel again.

        Reviewed November 07, 2013
        9.0
        Exceptional
        Satoshi from Japan
        Solo traveler
        Style
        Stayed 1 night in December 2013

        Pleasant stay in city center”

        Location, Near to pier, Luxurious

        Middle-sized luxurious hotel close to the boat/ferry pier. A few minutes walk from the main street and city center tourist destinations. Breakfast at "Havis" was brilliant. The quality of food on the buffet table was far better than those served on the international brand hotel. In sum, it is a good choice.

        Reviewed December 07, 2013
        8.0
        Excellent
        hsiang from Taiwan
        Business traveler
        Stayed 3 nights in June 2018

        Very good”

        房間很大,又香又漂亮。 床又大又好睡。浴室使用byredo備品。 相較於其他同級Helsinki旅館都提供免費腳踏車,Hotel Haven卻沒有。 距離火車站有點距離,石頭路不好拖行李。但離港口極近。 早餐和旅館感覺比起來略微普通。

        Reviewed July 01, 2018
        9.0
        Exceptional
        Ying from Singapore
        Couple
        Superior
        Stayed 1 night in February 2014

        Comfortable”

        Close to ports, spacious room, friendly staffs

        The hotel is situated in a quiet corner and requires some walking from the train station. However the hotel is very close to 2 cruise center (to Tallinn and to Stockholm). Staffs were very helpful and friendly and they can speak very good english which is a plus point for tourists. Room is clean and spacious.

        Reviewed March 04, 2014
        10.0
        Exceptional
        Athanasia from Sweden
        Business traveler
        Stayed 2 nights in January 2012

        Great hotel, perfect location.”

        Great hotel, friendly staff.

        The rooms were exclusively and luxurious, very large and comfortable. The staff was friendly and helpful and provided the best service. The breakfast was outstanding. The dinning in the restaurant was excellent. The hotel is well located in the centre of the city, close to shopping and really nice restaurants. I will for sure book this hotel again.

        Reviewed June 06, 2012
        10.0
        Exceptional
        raed from Bahrain
        Couple
        Double
        Stayed 7 nights in February 2019

        Nice Hotel”

        Amazing staff helpful and very friendly. Hotel is very nice and well located in the City Center.

        Reviewed February 28, 2019
        10.0
        Exceptional
        Margaret from Australia
        Couple
        Superior
        Stayed 2 nights in October 2014

        Awesome accommodation ”

        Location, size and quality of the room and value for money

        Absolutely blown away by the size and presentation of the "Comfort" room as well as the quality of service from all staff. Great location for sight seeing, close to the shopping centers and local markets.

        Reviewed November 07, 2014
        8.0
        Excellent
        Fariz from Singapore
        Couple
        Superior
        Stayed 4 nights in January 2018

        Honeymoon trip”

        Hotel was located just by the bay but only a tram ride away from the main railway station via tram no. 2. The Old Market located just out the back exit of the hotel provided a convenient location for last minute souvenir shopping though closed quite early. Still the main city centre was only 15 minutes away and provided lots of food options past midnight.Hotel itself had many food outlets just out the building.

        Reviewed February 03, 2018
        9.0
        Exceptional
        Ying from Singapore
        Couple
        Superior
        Stayed 3 nights in February 2014

        Comfortable”

        Quiet, helpful staffs, comfortable room

        Staffs were very friendly and helpful. Room is very spacious and comfortable and the hotel uses good diffuser and shower products. The hotel is close to 2 cruise centre (within walking distance). However, it is a distance from the drop off point of the airport bus and requires some walking.

        Reviewed March 04, 2014
        8.7
        Excellent
        veera from Finland
        Family with young children
        Stayed 1 night in July 2012

        Fine stay”

        Room, reception staff and location

        Very nice room with big bathroom. Reception staff extremely friendly. Staff at the breakfast were not friendly.. they didn´t automaticly help with buggies and one didn´t feel welcome to their restaurant. Breakfast in it self was really tasty but everything was all the time finished and replenishment was slow! That was really the only downside of this hotel.

        Reviewed April 19, 2013
        4.8
        Sarah from Australia
        Family with teens
        Superior
        Stayed 2 nights in October 2018

        Not really a Haven!”

        My family and I were disappointed by our stay at Hotel Haven. Firstly I had booked and received confirmation for a room for 2 adults and 2 children, my kids are aged 10 and 13, On arrival I was told I needed to pay an additional €60 to upgrade the room so there was space to put beds in for my kids. I explained I had confirmation of booking a room for 2 adults and 2 kids, hotel Haven said that room only accommodate children under the age of 2! The room I booked was already expensive so I was not happy at all to be paying more. Other things were not great such as not enough towels supplied for 4 in the room, had to call house keeping a few times for tea, milk etc. There was maintenance issues with our room, broken shower head water going spouting every direction and the bath did not drain whilst showering. The front desk staff tried to be helpful and were pleasant. Location was very good. But I question the 5 Sar rating this hotel has, it looks the part but sadly does not deliver.

        Reviewed October 08, 2018
        12345
        This is a popular property. Don't miss out!

        Back to search results

        Back to room choices

        |

        Dismiss

        Hotel Haven
        |Excellent 8.9
        ×
        Check in. Step out.
        Experiences on Agoda. Because your room is just the beginning.

        • Exceptional location
        • Old Market Hall
        • Helsinki Tram System is within 0.5 km
        null