Hotel Heaven Lodge
Standard Double - Air Conditioning Hotel Heaven Lodge
Family (1 Double Bed + 1 Single Bed) Hotel Heaven Lodge
Masjid Jamek - 1.5 km from property Hotel Heaven Lodge
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5.4
Review score
/10
(44 reviews)See what guests said
See map
6.5
Good
Location rating score
Popular neighborhood
  • Kelvin Gems90 m
  • Sun Complex90 m
  • Sarawak Paradise in Borneo150 m
  • Old Asia160 m
  • Imbi Monorail Station190 m
  • STA Travel200 m
  • Low Yat Plaza250 m
  • Plaza Low Yat (IT Mall)260 m
  • Sixty Nine Bistro270 m
  • Pudu Jail270 m
  • Free Wi-Fi

    Hotel Heaven Lodge

    184, Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
    "The staff was nice and the room was clean."
    Mu X. - April 17, 2017
    • 170 meters to public transportation

    • Located in heart of Kuala Lumpur

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Property ranking|Compared to 13,077 Kuala Lumpur properties
    See all rankings
    Room size
    21 sqm.
    Location score
    6.5/10
    Value for money score
    5.7/10
    Service score
    4.9/10
    Bigger than
    94
    %
    of Kuala Lumpur properties
    Better than
    92
    %
    of Kuala Lumpur properties
    Better than
    91
    %
    of Kuala Lumpur properties
    Better than
    91
    %
    of Kuala Lumpur properties
    Value for money5.7
    Location rating6.5
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.1 km

    Rooms available at Hotel Heaven Lodge

    Family (1 Double Bed + 1 Single Bed)
    Family (1 Double Bed + 1 Single Bed)
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Standard Double - Air Conditioning
    Standard Double - Air Conditioning
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    De Luxe Double Bed Room
    De Luxe Double Bed Room
    ...
    • Room size: 24 m²/258 ft²
    • Shower
    • 1 single bed and 1 queen be...
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    Standard Deluxe - Queen
    Standard Deluxe - Queen
    ...
    • Room size: 20 m²/215 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
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    More about Hotel Heaven Lodge

    More about Hotel Heaven Lodge

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Johnny Rockets Malaysia
    80 m American, Diner, Fast food
    Pigs & Wolf
    90 m American, Asian
    The Counter
    90 m American, Cafe, Grill
    Asian cuisine
    Asian cuisine
    Ah Koong Restaurant
    40 m Asian, Chinese, Malaysian
    Mawar Merah Seafood and Steamboat
    60 m Asian, Malaysian
    Restaurant Arrasiq.
    80 m Asian, Malaysian
    Chinese cuisine
    Chinese cuisine
    Mandarin Palace
    180 m Chinese
    Kedai Makanan Choi Keng
    220 m Chinese
    Dynasty Dragon Seafood Restaurant
    220 m Chinese, Seafood

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Hotel Heaven Lodge from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (44)Booking.com Reviews (21)
    5.4
    /
    10
    Review score
    Cleanliness5.4
    Facilities4.3
    Location6.5
    Service4.9
    Value for money5.7
    Rating
    9+ Exceptional (1)
    8-9 Excellent (1)
    7-8 Very Good (0)
    6-7 Good (2)
    <6 Below Expectation (13)
    Time of the year
    Mar - May (7)
    Jun - Aug (2)
    Sep - Nov (4)
    Dec - Feb (4)
    All languages
    All guests (44)
    All room types
    Showing 17 verified guest comments
    2.0
    NOR from Malaysia
    Family with teens
    Standard Deluxe - Queen
    Stayed 1 night in February 2019

    All facilities want to provide in room like no TV also & ery small & dirty room ”

    Must provide all facilities were provide at agoda reviews room in advertisement this Heaven lodge hotel can't charge more than RM40 if kind this service , Agoda so please remind the owner hotel to give very good room service

    Reviewed February 25, 2019
    6.0
    Raymond from Indonesia
    Couple
    Standard Double - Air Conditioning
    Stayed 4 nights in June 2018

    It was a nice budget hotel”

    If you are looking for a cheap place to crash, this is the exact place.. it was near city nonetheless the cleanliness and the water flow on second floor is really slow.. there is also cockroaches in the rooms which not really hygiene, right? but still.. what do you expect from such cheap hotel? but since i was going there for holiday therefore i am barely staying in the room.. i just go to room for sleep.. so i dont really mind it.. but it would be nice if the hotel can improve their hygiene and water flow current..

    Reviewed June 30, 2018
    6.4
    Good
    Raymond from Indonesia
    Group
    Standard Double - Air Conditioning
    Stayed 3 nights in May 2018

    Water drain clogged and shower really slow”

    The hotel is really cheap with agoda promotion.. but the problem is with the water drain.. it gets clogged and hopefully they can fixed it in nearly future.. I stay at level 2 and all the rooms in level 2 have similar problem with the water current in shower.. the water current is really small thus it is kind of hard to take a bath.. But as for the promotion price through agoda.. it is really cheap.. The wifi is good.. at least you can run youtube smoothly.. They provide hot and cold water dispenser.. The air con also in good condition.. The problem only in clogged drain and shower.. but what do we expect from such budget hotel? XD

    Reviewed May 15, 2018
    6.8
    Good
    Wong from Malaysia
    Business traveler
    Standard Double - Air Conditioning
    Stayed 3 nights in October 2017

    Good”

    Hard to find parking. Others are ok.

    Reviewed April 15, 2018
    3.2
    Honey from Malaysia
    Family with young children
    Family (1 Double Bed + 1 Single Bed)
    Stayed 1 night in February 2018

    Very bad”

    Staff non malaysian (bangladesh),did'nt do his job properly..he didnt check in system my booking..his taken my phone to check my booking no..watch the youtube movie with loud speaker..he didnt gave wifi password clearly..taken my phone n type the password..in room No remote aircond,tv is breakout,no any hot water or mineral water..pls hire some better person from local..be respect the cust..be friendly..n pls alwys smell good..

    Reviewed February 15, 2018
    2.8
    LEE from Malaysia
    Solo traveler
    Standard Double - Air Conditioning
    Stayed 1 night in January 2018

    Bad stay”

    Bad stay! Bathroom super low water pressure, heater not function, dirty sink with lot of stain. Dirty bed sheet. Air-conditioning without control. Staff not friendly and lazy status! Strongly NOT recommend this hotel

    Reviewed February 03, 2018
    3.2
    Muhammad from Singapore
    Couple
    Standard Deluxe - Queen
    Stayed 1 night in December 2017

    one nightmare stay”

    the only good thing about this hotel was the location which ia near to the imbi station. the cons are the followings: 1: they didnt gave us the booking room that we book and charge us more expensive room. 2: room facilties was disgusting with cockroach, smelly pillow and bedsheet and towel. 3: noisy at night with people walking along the corridor. 4:staff at the counter difficult to speak with. 5: wifi signal is good as no wifi not recommendes at all for this hotel, you can get better elsewhere

    Reviewed December 30, 2017
    4.8
    Didier
    Solo traveler
    Standard Deluxe - Queen
    Stayed 3 nights in October 2017

    Worst experience ever.”

    The staff is absolutely disgusting and unfriendly.The receptionist even refused to give a receipt for my cash payment.I had to threaten him to have one.Furthermore, there was a discrepancy between their rate and the rate quoted by Agoda.''I don't care about Agoda'' said the guy and I believe him 100 %. Agoda is also to blame, this is not the first time they are giving wrong info, always with a good excuse ! Another issue which has nothing to do with the above review: Agoda MUST give an accurate breakdown of the taxes at the time of the booking.Regarding the new Tourist Tax in Malaysia, we have to search all over the website to find out and this is unacceptable.

    Reviewed November 04, 2017
    4.4
    noor from Malaysia
    Couple
    Standard Double - Air Conditioning
    Stayed 1 night in May 2017

    not worth at all”

    i book early through agoda n have paid for the room. when i was arrived, the staff simply said that room was fully booked n no room for us. i said that was not my fault. the management should be blame. he ask additional rm20 for replace the deluxe room but i refused to pay. i start to ask why n why n pretend it is not my fault n i also claimed that i got money problem. so after quite long silent moment, then he only ask additional rm10. i had to pay such additional amount because no refund acceptable. they simply take the money without giving any receipt. so, i didnt know such exact amount of that room. maybe for the foreigner they'll ask more. such a worst management!

    Reviewed May 25, 2017

    Dear Noor, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Ze Shan.

    Responded June 11, 2017
    Hotel Heaven Lodge
    8.4
    Excellent
    Mu from Malaysia
    Group
    Family (1 Double Bed + 1 Single Bed)
    Stayed 2 nights in April 2017

    It is clean and very near to Berjaya Times Square. ”

    I booked this hotel through Agoda and got a cheaper price. The staff was nice and the room was clean. It's very near to shopping mall and monorail station. There's no parking and I have to park my car at public parking lot which cost RM12 per day. They didn't provide some of the facilities listed in the website. Overall I'm still satisfied with this hotel.

    Reviewed April 17, 2017

    dear Mu, Thanks for your kind response, looking forward to welcome you again at Heaven Lodge. Regards; Hotel Heaven Lodge

    Responded June 11, 2017
    Hotel Heaven Lodge
    3.2
    Umer from Pakistan
    Group
    Family (1 Double Bed + 1 Single Bed)
    Stayed 1 night in March 2017

    It sucks. Don't book this place.”

    When we got there, they told us that the room isn't available. Even though I paid for the room in advance via agoda. They receptionist was quite rude and indifferent to our problem. We ended up calling Agoda and waiting for an hour. And then, they finally gave us some other shity room so that we can spend the night. THE MOST HORRIBLE HOTEL EXPERIENCE IN MY LIFE.

    Reviewed March 30, 2017

    Dear Umer , We are sorry that you had bad experience , We Will make sure that it won't happen again, We already upgraded our rooms and trained our staff. As a gesture of goodwill , We offer you one free night stay upon your next visit. We will be glad to welcome you again, for further conveyance , please dial +60 18 2499 418. Thanks

    Responded July 03, 2017
    Hotel Heaven Lodge
    10.0
    Exceptional
    mohd from Malaysia
    Couple
    Standard Double - Air Conditioning
    Stayed 1 night in March 2017

    good hotel”

    the best hotel and good hotel

    Reviewed March 05, 2017

    Thanks for kind reviews Muhamamd, We wish to welcome you again soon.

    Responded July 03, 2017
    Hotel Heaven Lodge
    4.8
    Chong from Malaysia
    Couple
    Standard Deluxe - Queen
    Stayed 1 night in August 2017

    Acceptable”

    没有吹风筒,没有牙刷和牙膏

    Reviewed December 08, 2017
    4.4
    Siti from Malaysia
    Group
    Standard Deluxe - Queen
    Stayed 1 night in November 2017

    Dirty”

    Aliran air kecil staff kurang friendly bilik yang sangat sempit

    Reviewed December 28, 2017
    4.4
    Kristian from Finland
    Couple
    Standard Double - Air Conditioning
    Stayed 2 nights in November 2017

    hinta/laatu suhde ok.”

    hotellin seinät oli paperia kaikki kuuluu läpi. Ensimmäisenä yönä joku melusi koko yön. Varautukaa tujuilla korvatulpilla.

    Reviewed November 09, 2017
    2.8
    Maksim from Russia
    Couple
    Standard Double - Air Conditioning
    Stayed 1 night in April 2017

    Крысы в отеле бегают по коридору ”

    Отвратительно! Использовали как камеру хранения(800 за ночь). Если собираетесь переночевать, то получите стресс! Нет окон, кондей не регулируется, до метро идти минут 15! Не советую! Доплатите 200р и получите совсем другой сервис!

    Reviewed May 01, 2017

    .

    Responded July 03, 2017
    Hotel Heaven Lodge
    2.4
    Siew from Malaysia
    Group
    Standard Double - Air Conditioning
    Stayed 1 night in March 2017

    很爛”

    房間很爛是隔板隔出來的隔音很差 設施也很差 晚上還聽到有動物在天花板上跑 凌晨時水管還爆破 還要等工作人員維修了才可以睡覺 但地點還不錯 靠近bukit bintang和petaling street

    Reviewed March 23, 2017

    `

    Responded July 03, 2017
    Hotel Heaven Lodge
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