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Hotel Heavens Edge

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Based on 30 reviewsSee what guests said
6.6
Hotel Heavens Edge
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Interior view
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Swimming pool
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Swimming pool
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8.7 Excellent location
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8.7Location
  • Blackout curtains

  • Balcony/terrace

  • Room service [24-hour]

  • Bar

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Deluxe Room
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  • Mountain view
  • 25 m²/269 ft²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (30)
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Cleanliness6.6
Facilities6.3
Location8.7
Room comfort and quality6.3
Service6.4
Value for money6.0
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Showing 29 verified guest comments
123
6.8
Simon from United Kingdom
Couple
Deluxe Room
Stayed 1 night in January 2017
Nice and clean
We just happened to be in Ella at the coldest point of the year in February and the room was very cold and without heating. The room was very nice and has a great large window to enjoy the view. Short tuk tuk ride down the hill into the main town and train station.
Reviewed April 05, 2017
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7.2
shailesh from United States
Couple
Deluxe Room
Stayed 1 night in February 2017
Very good
bugs in the room.
Reviewed February 08, 2017
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6.8
Darren from Australia
Couple
Deluxe Room
Stayed 1 night in August 2016
Hotel relies on its views
Hotel relies heavily on it location atop of Ella with breathtaking views. The hotel building itself appears reasonably new but without the finishing touches completed. There is no A/C in rooms so a pedastool fan is supplied. Breakfast (included in deal) was not buffet but fixed set course menu as was dinner in restaurant. Staff were friendly. We arrived at 7.45 pm but had to wait for room to be made up. Overall hotel is satisfactory but in this case overpriced.
Reviewed August 24, 2016
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8.4
Brett from Australia
Couple
Deluxe Room
Stayed 1 night in July 2016
Facilities need upgrade
Wonderful views and manager is a lovely guy. Ella itself is amazing with little Adams Peak and the Tea House. Also great food at Chill restaurant. The hotel itself has no Wi fi in the room only in reception. Also no air con. Outside of that a great place to stay,
Reviewed July 31, 2016
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4.4
Nicola from New Zealand
Family with young children
Deluxe Room
Stayed 1 night in March 2016
Overpriced and unclean.
Beautiful view and it was great to have the pool for the kids. However, mosquito net had holes in it, cups were chipped, towels very old and unsuitable, not wifi in rooms as advertised (only in lobby), mould in bathroom and the shower screen was also unclean. Safe was unreliable (would not open as battery flat, but staff unwilling to replace it) and then my five year old unlocked it, without using the passcode I had set. With some improvements to basic provisions (towels, crockery, etc) and use of suitable cleaning products, this could be a really nice hotel.
Reviewed March 31, 2016
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8.3
Chrisantha from Sri Lanka
Couple
Deluxe Room
Stayed 2 nights in January 2016
A relaxing stay at a scenic beauty spot
The location is ideal -with a magnificient view of the Ellla pass and waterfall
Reviewed January 07, 2016
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4.3
Ylva from Norway
Couple
Deluxe Room
Stayed 1 night in December 2015
ylva B
The view vas beautiful. The reception area good. The outside area nice.
The stay was close to a tradgedy. There were no other guests than us. There were no hot water for the shower. And the hotel was completely dark in all corridors and the reception when we tried to complain at eleven o'clock. No one answered the phone in the reception and they admitted the day after that they had forgot to change the destination for this phone. Also the door to the balkony was unable to lock. Onely to close. We had orderd there for 2 nights but left early morning after one night.
Reviewed December 15, 2015
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3.3
christo from United Kingdom
Group
Deluxe Room
Stayed 1 night in October 2015
Shocking
The most shocking stay. Disgusting experience
Reviewed October 31, 2015
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5.3
Jennifer from United States
Family with young children
Deluxe Room
Stayed 1 night in October 2014
Meh...Glad we stayed only one night
The View
We stayed one night at Hotel Heavens Edge. We arrived late in the evening after our train arrived. We were not greeted by staff upon arrival and had to wait for our room. The entry way was full of bugs and the staff seemed confused. We were traveling with a small child who needed to go to bed and check in seemed to take longer than it needed. The hotel does not offer drive accommodation, which was a problem since we had a driver as well. The rooms do not have air con or heat and the sun is very warm in the mornings. The breakfast was average. The best part of the hotel is the view, which honestly is amazing. Glad we stayed only one night
Reviewed October 30, 2014
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5.7
Jill from United States
Group
Deluxe Room
Stayed 1 night in October 2014
Beautiful panoramic view
View, close to train,
It was ok... Needs wi-fi in rooms....food alright.
Reviewed October 21, 2014
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123
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Hotel Heavens Edge
|Good 6.6
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