Hotel Heavens Edge
Hotel Heavens Edge
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8.4
Excellent

"Wonderful views and manager is a lovely guy."

Brett

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July 31, 2016

Deluxe Room - Bed Hotel Heavens Edge
Deluxe Room - Bed
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Lobby Hotel Heavens Edge
Lobby
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Interior view Hotel Heavens Edge
Interior view
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Interior view Hotel Heavens Edge
Interior view
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See map Hotel Heavens Edge
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Excellent
Location
8.6
See all 6 photos Hotel Heavens Edge
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Good
From 41 reviewsSee what guests said
6.9
/
10
Value for money6.2
Distance to city center1.7 km
Location rating8.6
Nearest airportMattala Rajapaksa International Airport (HRI)
Distance to airport65.3 km
  • Airport transfer

  • Daily housekeeping

  • Currency exchange

  • Blackout curtains

Room choices
Deluxe Room
Deluxe Room
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 king bed
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More about Hotel Heavens Edge

More about Hotel Heavens Edge

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Real reviews from real guests

Agoda Reviews (41)Booking.com Reviews (39)
6.9
/
10
Cleanliness7.0
Facilities6.5
Location8.6
Room comfort and quality6.3
Service6.9
Value for money6.2
Provided by verified guests of Agoda
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All guests (41)
Showing 34 verified guest comments
12
5.2
David from United States
Couple
Deluxe Room
Stayed 2 nights in August 2018
Above average”
Hotel is beautiful and rooms have a very scenic view, however very disappointed with stay. Location is a bit off the beaten track, so getting there is a bit of an issue. But, more importantly, staff needed training. No greeting when vehicle pulled up to entrance. Staff waited for us inside - did not offer to get luggage. Once inside, they were friendly, but more problems happened later. Bath toiletries had extra soap and no shampoo. When went to the lobby to get some shampoo around 6:30am, there was nobody in the lobby. After about 15-20 minutes, I finally was able to find someone. Temperature of water in shower was either too hot or too cold. Lack of proper ventilation or fan in bathroom made area very humid. When left to do sightseeing in the morning, tag was put on the door to please clean the room. However, when we returned in the evening, nobody had cleaned the room. Had to ask them to clean the room. Nice building, but attention to service needed.
Reviewed September 28, 2018
5.2
Jacintha from United Kingdom
Family with teens
Deluxe Room
Stayed 1 night in March 2018
Over priced for what was offered”
Excellent views of mountains Leaking water in bathroom Many large holes in mosquito net Rooms cramped Access to bath and toilet difficult as they are on higher level Poor facilities for driver, car was vandalised.
Reviewed March 25, 2018
8.8
Excellent
Peter from Sweden
Family with teens
Deluxe Room
Stayed 1 night in January 2018
Excellent”
Great views and nice architecture. Supper is best to have somewhere else
Reviewed January 06, 2018
6.8
Good
Simon from United Kingdom
Couple
Deluxe Room
Stayed 1 night in January 2017
Nice and clean”
We just happened to be in Ella at the coldest point of the year in February and the room was very cold and without heating. The room was very nice and has a great large window to enjoy the view. Short tuk tuk ride down the hill into the main town and train station.
Reviewed April 05, 2017
7.2
Very good
shailesh from United States
Couple
Deluxe Room
Stayed 1 night in February 2017
Very good”
bugs in the room.
Reviewed February 08, 2017
6.8
Good
Darren from Australia
Couple
Deluxe Room
Stayed 1 night in August 2016
Hotel relies on its views”
Hotel relies heavily on it location atop of Ella with breathtaking views. The hotel building itself appears reasonably new but without the finishing touches completed. There is no A/C in rooms so a pedastool fan is supplied. Breakfast (included in deal) was not buffet but fixed set course menu as was dinner in restaurant. Staff were friendly. We arrived at 7.45 pm but had to wait for room to be made up. Overall hotel is satisfactory but in this case overpriced.
Reviewed August 24, 2016
8.4
Excellent
Brett from Australia
Couple
Deluxe Room
Stayed 1 night in July 2016
Facilities need upgrade”
Wonderful views and manager is a lovely guy. Ella itself is amazing with little Adams Peak and the Tea House. Also great food at Chill restaurant. The hotel itself has no Wi fi in the room only in reception. Also no air con. Outside of that a great place to stay,
Reviewed July 31, 2016
4.4
Nicola from New Zealand
Family with young children
Deluxe Room
Stayed 1 night in March 2016
Overpriced and unclean.”
Beautiful view and it was great to have the pool for the kids. However, mosquito net had holes in it, cups were chipped, towels very old and unsuitable, not wifi in rooms as advertised (only in lobby), mould in bathroom and the shower screen was also unclean. Safe was unreliable (would not open as battery flat, but staff unwilling to replace it) and then my five year old unlocked it, without using the passcode I had set. With some improvements to basic provisions (towels, crockery, etc) and use of suitable cleaning products, this could be a really nice hotel.
Reviewed March 31, 2016
8.3
Excellent
Chrisantha from Sri Lanka
Couple
Deluxe Room
Stayed 2 nights in January 2016
A relaxing stay at a scenic beauty spot”
The location is ideal -with a magnificient view of the Ellla pass and waterfall
Reviewed January 07, 2016
4.3
Ylva from Norway
Couple
Deluxe Room
Stayed 1 night in December 2015
ylva B”
The view vas beautiful. The reception area good. The outside area nice.
The stay was close to a tradgedy. There were no other guests than us. There were no hot water for the shower. And the hotel was completely dark in all corridors and the reception when we tried to complain at eleven o'clock. No one answered the phone in the reception and they admitted the day after that they had forgot to change the destination for this phone. Also the door to the balkony was unable to lock. Onely to close. We had orderd there for 2 nights but left early morning after one night.
Reviewed December 15, 2015
3.3
christo from United Kingdom
Group
Deluxe Room
Stayed 1 night in October 2015
Shocking”
The most shocking stay. Disgusting experience
Reviewed October 31, 2015
5.3
Jennifer from United States
Family with young children
Deluxe Room
Stayed 1 night in October 2014
Meh...Glad we stayed only one night”
The View
We stayed one night at Hotel Heavens Edge. We arrived late in the evening after our train arrived. We were not greeted by staff upon arrival and had to wait for our room. The entry way was full of bugs and the staff seemed confused. We were traveling with a small child who needed to go to bed and check in seemed to take longer than it needed. The hotel does not offer drive accommodation, which was a problem since we had a driver as well. The rooms do not have air con or heat and the sun is very warm in the mornings. The breakfast was average. The best part of the hotel is the view, which honestly is amazing. Glad we stayed only one night
Reviewed October 30, 2014
5.7
Jill from United States
Group
Deluxe Room
Stayed 1 night in October 2014
Beautiful panoramic view”
View, close to train,
It was ok... Needs wi-fi in rooms....food alright.
Reviewed October 21, 2014
8.0
Excellent
Lauren from Australia
Couple
Deluxe Room
Stayed 1 night in September 2014
Outstanding views, but skip the restaurant”
The View!
Your first impression of this hotel is fantastic, the view literally takes your breath away. Unfortunately the restaurant and staff don't meet expectations. The food in the restaurant is very average, and not worth the long wait. The staff are not trained very well and speak little english. The gentleman on the front desk by contrast was very friendly and helpful. We recommend staying here, but walking down the mountain through via the trek to the train station to eat in town. There is an abudance of good restaurants in town catering for foreign tourists. We loved the rotti hut.
Reviewed October 16, 2014
6.7
Good
Nawal from Qatar
Family with young children
Deluxe Room
Stayed 1 night in October 2014
View”
Very quite. And the view
Good
Reviewed October 09, 2014
2.7
koby from Israel
Couple
Deluxe Room
Stayed 2 nights in September 2014
Bad Guest House ”
There lots of bugs and mosquitoes, no net in the room, very poor breakfast, no hot water in shower(move the other room just for shower!!!).
Reviewed October 06, 2014
8.3
Excellent
rashid from United Arab Emirates
Family with teens
Deluxe Room
Stayed 1 night in October 2014
Wonderful view ”
Wither,water full
Nice pleace
Reviewed October 06, 2014
4.7
shir from Israel
Couple
Deluxe Room
Stayed 1 night in September 2014
View is the only strong point . No value for money”
View
Ok. No AC , no internet in the rooms, many insects . Not enough services for a "4 star" hotel. Value doesn't justify the charge.
Reviewed October 01, 2014
6.0
Terry from Australia
Couple
Deluxe Room
Stayed 1 night in September 2014
Is a great view enough”
The view,
We were disappointed at hotel Heavens Edge, we booked a deluxe room, We had to ask for tea and coffee making facilities, which the staff then brought to the room, (these were on the list of inclusions) also no bath plug which we had also to ask for and were reluctantly given. The white tile everywhere in the hotel makes the place very stark, causes echoes and lacks any form of warmth. We had dinner there as it's a bit of a steep windy way out of Ella itself, 1.100SR for a set menu western or Sri Lankan, we chose Sri Lankan but the food was bland and tasteless, the hotel when looking at the building was unfinished the railing on the balcony not properly connected, Breakfast was included, it was good and a la carte as there were only 10 guests staying when we were there in September, unfortunately there were a lot of flies hanging round so not so great. The view from the room and dining area is spectacular and this hotel has a small pool, whether these elements are enough for you is debateable I would not stay there again, if your taking the train to or from Ella or hiking round the area you'll see the views any way.
Reviewed September 26, 2014
5.7
simon from United Kingdom
Couple
Deluxe Room
Stayed 2 nights in September 2014
Disappointed”
Location with great view and a modern building of good standard
The problem was unprofessional management, which affected all services in the hotel. Until senior staff are employed who know how to run a hotel and handle valid complaints, this place is poor value and not recommended - despite the views!
Reviewed September 24, 2014
12
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