Hotel Hsiang Garden

Hotel Hsiang Garden

Mile 1 1/2, Leila Road P.O Box 1603, Sandakan City Center, Sandakan, Malaysia, 90717
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     Hotel Hsiang Garden

    Guest reviews

    7.0
    Very good
    /10
    (256 reviews)See what guests said
    5.6
    Review score

    "Like the location, easy for parking and local food around"

    See W.

    -

    May 9, 2017

    8.1
    Excellent value for money

    Property highlights

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Blackout curtains

    Good
    Location
    6.5
    See map
    Value for money8.1
    Distance to city center2.5 Km
    Location rating6.5
    Nearest airportSandakan Airport (SDK)
    Distance to airport7.8 km
    Select your room
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 27 m²/291 ft²
    • Nature view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Family Triple
    Family Triple
    ...
    • Room size: 300 m²/3229 ft²
    • Nature view
    • 1 single bed and 1 queen be...
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    Standard
    Standard
    ...
    • Room size: 25 m²/269 ft²
    • Nature view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Mixed Dormitory (Price Per Bed)
    Mixed Dormitory (Price Per Bed)
    ...
    • Room size: 20 m²/215 ft²
    • Nature view
    • 1 single bed
    Enter dates to see prices
    Deluxe Single
    Deluxe Single
    ...
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      Have a question for Hotel Hsiang Garden?

      What people love about the property

      • 10.0
        Exceptional

        "Clean room, nice lighting, clean sheets, nice bathroom, good water pressure."

        deepan

        |

        March 5, 2018

      • 8.4
        Excellent

        "The staff are friendly."

        SANDRA C.

        |

        October 3, 2018

      • 10.0
        Exceptional

        "Clean and comfortable"

        CHUNG

        |

        March 3, 2017

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      More about Hotel Hsiang Garden

      More about Hotel Hsiang Garden

      7.2
      Very good

      "Good services from staff ."

      JESSICA

      |

      November 28, 2016

      An overview

      Show less

      What they offer

      7.6
      Very good

      "Nice staff and friendly"

      MOHD I.

      |

      August 24, 2017

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Real reviews from real guests

      Agoda Reviews (256)Booking.com Reviews (443)
      7.0
      /
      10
      Cleanliness6.6
      Facilities6.3
      Location6.5
      Room comfort and quality6.9
      Service7.6
      Value for money8.1
      Provided by verified guests of Agoda
      All languages
      All guests (256)
      All room types
      Showing 139 verified guest comments
      12345
      2.8
      Amos from Malaysia
      Family with young children
      Deluxe Room
      Stayed 1 night in February 2019
      Lots of improvements needed”
      1. No toiletries. 2. Need to request for bath tower. Pay extra for 3rd tower. 3. No floor mat for bathroom. No drinking water. 4. No cup or glass in room. 5. No hot drinking water anywhere. 6. Noisy air conditioner. 7. Need to pay for extra pillow. 8. No cable TV. 9. Isolated location. Need own car. This hotel is spacious but poorly managed. Too stingy on basic items like free pillows and tower, cups and toiletries.
      Reviewed February 09, 2019
      2.0
      Marc from France
      Solo traveler
      Standard
      Stayed 1 night in January 2019
      Alert scam - no water supply - to avoid”
      No water supply. Alert scam!! No water supply for 2 days. I talked to the supervisor (Melisa, a chinese girl with monkey ears) who refused to refund me. Don't book, it is just a hotel in bankrupt. I've been asked to come to the ground floor for the toilets but there is no water and no toilet paper and no shower. It is smelly and disgusting. I don't understand how such place can still exist. All clients were evacuated but they keep accept booking from agoda/booking because of their greediness. When the water came back after 2 days, there was 0 water pressure. I'm a long term traveller and that's the first time i see such hotel scam.
      Reviewed January 28, 2019
      4.4
      Lisa from United Kingdom
      Solo traveler
      Stayed 1 night in April 2018
      Cheap accommodation ”
      Good value however needs some tlc. Short distance to town via bus. Room was a fair size however smelt of mould. Staff were helpful and moved me, however only stayed a night. I wouldn’t stay here again.
      Reviewed December 07, 2018
      10.0
      Exceptional
      deepan from Malaysia
      Solo traveler
      Stayed 13 nights in February 2018
      You get beyond what you pay ”
      I stayed in dorm room for 13nights (well I travelled for work) n it was great. Clean room, nice lighting, clean sheets, nice bathroom, good water pressure. Very satisfying... And above all that u only pay less than rm15/night...
      Reviewed March 05, 2018
      8.8
      Excellent
      ANes from Malaysia
      Family with young children
      Standard
      Stayed 1 night in April 2018
      cheap hotel but value for money”
      only 1 night stay at this hotel. but overall ok.
      Reviewed February 04, 2019
      2.0
      Marc from France
      Solo traveler
      Standard
      Stayed 1 night in January 2019
      Scam, no water supply, to avoid”
      No water supply in my room. They refused to refund. Bad and dishonnest people
      Reviewed January 28, 2019
      2.0
      Marc from France
      Solo traveler
      Standard
      Stayed 1 night in January 2019
      Scam. No water supply”
      No water supply in my room. They refused to refund. Bad and dishonnest people
      Reviewed January 28, 2019
      2.0
      Marc from France
      Solo traveler
      Standard
      Stayed 1 night in January 2019
      No water supply. No shower.”
      The hotel refuse to refund. The hotel is closed. Be careful.
      Reviewed January 28, 2019
      2.0
      Marc from France
      Solo traveler
      Standard
      Stayed 1 night in January 2019
      No water, no shower. To avoid”
      No water supply for few days. To avoid.
      Reviewed January 28, 2019
      2.0
      Marc from France
      Solo traveler
      Standard
      Stayed 1 night in January 2019
      Very bad, no water supply”
      Not possible to shower during 5 days. 2 days no water. 3 days 0 pressure. This hotel is a nightmare i want to forget.
      Reviewed January 28, 2019
      6.0
      Kee from Malaysia
      Group
      Deluxe Room
      Stayed 1 night in June 2018
      Above average”
      The price is really cheap for a 2 person room. However, the room is old with awful toilet facilities. The cleanliness of the bed sheets also need to be improved. Hope the owner can make some improvement in future.
      Reviewed September 28, 2018
      4.8
      Michela from United Kingdom
      Couple
      Standard
      Stayed 3 nights in September 2018
      You get what you paid for ...”
      The rooms itself is quite spacious , but when you enter the bathroom , you will have the feeling that you enter another dimension. Ours was literally falling apart, very old, broken , humid and water was leaking from the wc 24/7... The locations is not the best, you can feel a lot of poverty around and is quite far from the centre ( 30 min walk) but bear in mind that there are a lot of mini buses passing by and they stop as you as you want. Grab also cheap ( 4 myr) . Staff is useless ... they couldn’t find my reservation , I’ve paid in advence and they were assuming that I haven’t and the room was dirty.
      Reviewed September 07, 2018
      9.2
      Exceptional
      Cihan from Germany
      Couple
      Standard
      Stayed 3 nights in April 2017
      Lots of value for the price”
      The location of the hotel is a bit off the city centre, but there are every few minutes mini busses on the main road going to the city for only 0,80 RM. Also there are few food options nearby. The room was spacious and really clean. The walls are not paper thin as usual in this price segment. The wifi/internet was really stable and good for Borneo standards!
      Reviewed May 04, 2017
      8.0
      Excellent
      Georgia from United Kingdom
      Couple
      Standard
      Stayed 2 nights in November 2016
      Value for money ”
      We stayed for two nights here as a pit stop after travelling from KK. The room was big with a TV and the bathroom had a hot shower and bath. The only downside is that the room smelt like smoke so if you are a none smoker then request a smoker free room. The staff were extremely friendly and accommodating and the location was fine, a 15 minute walk from the centre but that was fine. The food at the restaurant wasn't the best but there is a really tasty Chinese over the road!
      Reviewed November 19, 2016
      6.4
      Good
      Megan from United Kingdom
      Couple
      Standard
      Stayed 1 night in March 2018
      Good hotel, out of town”
      We stayed for a few nights and the hotel was nice, rooms were good and spacious. Not the cleanest of places, but it did the job. The wifi went down all the time and it seemed to only be our floor (4) but the staff wern't very helpful about it.
      Reviewed May 05, 2018
      5.2
      Jeffrinus from Malaysia
      Business traveler
      Standard
      Stayed 2 nights in February 2018
      Acceptable”
      The heater doesnt work. 1st night bathroom got cockroach. Heater for making hot drink also need to be requested. Paying with card also had problem luckily I got some cash. Other than that, everything acceptable for a below rm50 room.
      Reviewed February 18, 2018
      3.6
      Tarmiezi from Malaysia
      Business traveler
      Standard
      Stayed 1 night in January 2019
      JANGAN PERNAH INGIN MENCUBA MENGINAP KE HOTEL INI ATAU ANDA AKAN MENYESAL”
      ‎i did not recommend this hotel.. very cheapskate hotel ever i seen.. no basic accomodation like free drinking water, no tissue and the concept like doom hostel and dirty bathroom
      Reviewed January 18, 2019
      5.6
      Ravi from Malaysia
      Couple
      Standard
      Stayed 2 nights in September 2018
      Above average”
      Need to improve on room & bathroom amenities.
      Reviewed September 18, 2018
      5.2
      Lim from Malaysia
      Business traveler
      Standard
      Stayed 3 nights in September 2017
      so so only”
      only can say this hotel value for money.
      Reviewed September 02, 2018
      7.6
      Very good
      FIDEL from Malaysia
      Solo traveler
      Stayed 1 night in August 2018
      Dorm”
      No towel provide... for rm16... great saving for traveller..
      Reviewed September 01, 2018
      12345
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      • Labuk Bus Station is within 1.94 km