17 Feb 2019
Sunday
18 Feb 2019
Monday
2 adults
1 room
Hotel Hsiang Garden
Mile 1 1/2, Leila Road P.O Box 1603, Sandakan City Center, Sandakan, Malaysia, 90717
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Standard
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Guest reviews
7.0
Very good
/10
(256 reviews)See what guests said
5.6
Review score"Like the location, easy for parking and local food around"
See W.
-
May 9, 2017
8.1
Excellent value for moneyProperty highlights
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Blackout curtains
Good
Location
6.5
See map
| Value for money | 8.1 |
| Distance to city center | 2.5 Km |
| Location rating | 6.5 |
| Nearest airport | Sandakan Airport (SDK) |
| Distance to airport | 7.8 km |
Select your room
Room photos and details
Deluxe Room
...
- Room size: 27 m²/291 ft²
- Nature view
- 2 single beds or 1 king bed
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Room photos and details
Family Triple
...
- Room size: 300 m²/3229 ft²
- Nature view
- 1 single bed and 1 queen be...
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Room photos and details
Standard
...
- Room size: 25 m²/269 ft²
- Nature view
- 2 single beds or 1 king bed
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Room photos and details
Mixed Dormitory (Price Per Bed)
...
- Room size: 20 m²/215 ft²
- Nature view
- 1 single bed
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Room photos and details
Deluxe Single
...
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Have a question for Hotel Hsiang Garden?
What people love about the property
- 10.0Exceptional
"Clean room, nice lighting, clean sheets, nice bathroom, good water pressure."
deepan
|
March 5, 2018
- 8.4Excellent
"The staff are friendly."
SANDRA C.
|
October 3, 2018
- 10.0Exceptional
"Clean and comfortable"
CHUNG
|
March 3, 2017
Compare to other recommended properties
 Hotel Hsiang Garden | Best value!  |  |  | |
| Guest rating | Very good 256 reviews 7.0 Location 6.5 | Very good 663 reviews 7.8 Location 7.3 | Good 555 reviews 6.8 Location 7.4 | Review score 52 reviews 5.8 Location 5.9 |
| Neighborhood | Sandakan City Center | Sandakan City Center | Bandar Indah | Sandakan City Center |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
7.2
Very good"Good services from staff ."
JESSICA
|
November 28, 2016
An overview
Ideal for fun and relaxation, Hotel Hsiang Garden is located in the Sandakan City Center area of Sandakan. Set 2.5 Km from the excitement of the city, this 2-star hotel commands an excellent location and provides access to the city's biggest attractions. With the city's main attractions such as Leila Baptist Church, Sandakan Regional Library, St Mary's Cathedral within close reach, visitors to the hotel will just love its location.
At Hotel Hsiang Garden, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.
In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, additional toilet, carpeting, clothes rack, mirror to please the most discerning guest. The hotel's billiards, karaoke are ideal places to relax and unwind after a busy day. Hotel Hsiang Garden is your one-stop destination for quality hotel accommodations in Sandakan.
At Hotel Hsiang Garden, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.
In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, additional toilet, carpeting, clothes rack, mirror to please the most discerning guest. The hotel's billiards, karaoke are ideal places to relax and unwind after a busy day. Hotel Hsiang Garden is your one-stop destination for quality hotel accommodations in Sandakan.
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What they offer
7.6
Very good"Nice staff and friendly"
MOHD I.
|
August 24, 2017
Popular facilities
- Restaurants
- Front desk [24-hour]
Languages spoken
- English
- Chinese [Mandarin]
- Malay
- Chinese [Cantonese]
- Indonesian
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Karaoke
- Spa
- Tours
- Nightclub
- Ticket services
Dining, drinking, and snacking
- Restaurant [halal]
- Restaurants
- Room service
Services and conveniences
- Concierge
- Laundry service
- Shops
- Daily housekeeping
- Luggage storage
- Smoke-free property
- Dry cleaning
- Safety deposit boxes
- Smoking area
For the kids
- Family room
Access
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
- Elevator
- Pets allowed
- Facilities for disabled guests
- Security [24-hour]
Getting around
- Airport transfer
- Car park [on-site]
- Taxi service
- Car park [free of charge]
- Rental car
- Car park [nearby]
- Shuttle service
Available in all rooms
- Carpeting
- Linens
- Telephone
- Free bottled water
- Satellite/cable channels
- Wake-up service
- Hair dryer
- Shower
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Nearest essentials
Airports
Sandakan Airport (SDK)
7.8 km
Lahad Datu Airport (LDU)
93.0 km
Public transportation
Labuk Bus Station
1.9 km
Hospital or clinic
Hospital Duchess of Kent
2.4 km
Shopping
Harbour Mall Sandakan
2.2 km
Convenience store
7 Eleven
2.1 km
Cash withdrawal
ATM
1.7 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-1 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 2-12 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 13 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 01:00 PM
Check-out until: 12:00 PM
Reception open until: 11:59 PM
Getting around
Distance from city center: 2.5 Km
Travel time to airport (minutes): 25
Extras
Breakfast charge (unless included in room price): 10 MYR
The property
Non-smoking rooms/floors: yes
Number of floors: 6
Number of restaurants: 1
Number of rooms : 46
Room voltage: 240
Year property opened: 1981
Most recent renovation: 2015
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Announcements
From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
Real reviews from real guests
Agoda Reviews (256)Booking.com Reviews (443)
7.0
/
10
Very good
Provided by verified guests of 
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All guests (256)
All room types
Showing 139 verified guest comments
12345
2.8
Amos from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in February 2019
Lots of improvements needed”
1. No toiletries.
2. Need to request for bath tower. Pay extra for 3rd tower.
3. No floor mat for bathroom.
No drinking water.
4. No cup or glass in room.
5. No hot drinking water anywhere.
6. Noisy air conditioner.
7. Need to pay for extra pillow.
8. No cable TV.
9. Isolated location. Need own car.
This hotel is spacious but poorly managed. Too stingy on basic items like free pillows and tower, cups and toiletries.
Reviewed February 09, 2019
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2.0
Marc from France
Solo traveler
Standard
Stayed 1 night in January 2019
Alert scam - no water supply - to avoid”
No water supply. Alert scam!!
No water supply for 2 days. I talked to the supervisor (Melisa, a chinese girl with monkey ears) who refused to refund me. Don't book, it is just a hotel in bankrupt.
I've been asked to come to the ground floor for the toilets but there is no water and no toilet paper and no shower. It is smelly and disgusting. I don't understand how such place can still exist.
All clients were evacuated but they keep accept booking from agoda/booking because of their greediness.
When the water came back after 2 days, there was 0 water pressure.
I'm a long term traveller and that's the first time i see such hotel scam.
Reviewed January 28, 2019
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4.4
Lisa from United Kingdom
Solo traveler
Stayed 1 night in April 2018
Cheap accommodation ”
Good value however needs some tlc. Short distance to town via bus. Room was a fair size however smelt of mould. Staff were helpful and moved me, however only stayed a night. I wouldn’t stay here again.
Reviewed December 07, 2018
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10.0
Exceptional
deepan from Malaysia
Solo traveler
Stayed 13 nights in February 2018
You get beyond what you pay ”
I stayed in dorm room for 13nights (well I travelled for work) n it was great. Clean room, nice lighting, clean sheets, nice bathroom, good water pressure. Very satisfying... And above all that u only pay less than rm15/night...
Reviewed March 05, 2018
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8.8
Excellent
ANes from Malaysia
Family with young children
Standard
Stayed 1 night in April 2018
cheap hotel but value for money”
only 1 night stay at this hotel. but overall ok.
Reviewed February 04, 2019
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2.0
Marc from France
Solo traveler
Standard
Stayed 1 night in January 2019
Scam, no water supply, to avoid”
No water supply in my room. They refused to refund. Bad and dishonnest people
Reviewed January 28, 2019
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2.0
Marc from France
Solo traveler
Standard
Stayed 1 night in January 2019
Scam. No water supply”
No water supply in my room. They refused to refund. Bad and dishonnest people
Reviewed January 28, 2019
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2.0
Marc from France
Solo traveler
Standard
Stayed 1 night in January 2019
No water supply. No shower.”
The hotel refuse to refund. The hotel is closed. Be careful.
Reviewed January 28, 2019
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2.0
Marc from France
Solo traveler
Standard
Stayed 1 night in January 2019
No water, no shower. To avoid”
No water supply for few days. To avoid.
Reviewed January 28, 2019
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2.0
Marc from France
Solo traveler
Standard
Stayed 1 night in January 2019
Very bad, no water supply”
Not possible to shower during 5 days.
2 days no water. 3 days 0 pressure.
This hotel is a nightmare i want to forget.
Reviewed January 28, 2019
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6.0
Kee from Malaysia
Group
Deluxe Room
Stayed 1 night in June 2018
Above average”
The price is really cheap for a 2 person room. However, the room is old with awful toilet facilities. The cleanliness of the bed sheets also need to be improved. Hope the owner can make some improvement in future.
Reviewed September 28, 2018
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4.8
Michela from United Kingdom
Couple
Standard
Stayed 3 nights in September 2018
You get what you paid for ...”
The rooms itself is quite spacious , but when you enter the bathroom , you will have the feeling that you enter another dimension. Ours was literally falling apart, very old, broken , humid and water was leaking from the wc 24/7...
The locations is not the best, you can feel a lot of poverty around and is quite far from the centre ( 30 min walk) but bear in mind that there are a lot of mini buses passing by and they stop as you as you want. Grab also cheap ( 4 myr) .
Staff is useless ... they couldn’t find my reservation , I’ve paid in advence and they were assuming that I haven’t and the room was dirty.
Reviewed September 07, 2018
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9.2
Exceptional
Cihan from Germany
Couple
Standard
Stayed 3 nights in April 2017
Lots of value for the price”
The location of the hotel is a bit off the city centre, but there are every few minutes mini busses on the main road going to the city for only 0,80 RM. Also there are few food options nearby. The room was spacious and really clean. The walls are not paper thin as usual in this price segment. The wifi/internet was really stable and good for Borneo standards!
Reviewed May 04, 2017
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8.0
Excellent
Georgia from United Kingdom
Couple
Standard
Stayed 2 nights in November 2016
Value for money ”
We stayed for two nights here as a pit stop after travelling from KK. The room was big with a TV and the bathroom had a hot shower and bath. The only downside is that the room smelt like smoke so if you are a none smoker then request a smoker free room. The staff were extremely friendly and accommodating and the location was fine, a 15 minute walk from the centre but that was fine. The food at the restaurant wasn't the best but there is a really tasty Chinese over the road!
Reviewed November 19, 2016
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6.4
Good
Megan from United Kingdom
Couple
Standard
Stayed 1 night in March 2018
Good hotel, out of town”
We stayed for a few nights and the hotel was nice, rooms were good and spacious. Not the cleanest of places, but it did the job. The wifi went down all the time and it seemed to only be our floor (4) but the staff wern't very helpful about it.
Reviewed May 05, 2018
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5.2
Jeffrinus from Malaysia
Business traveler
Standard
Stayed 2 nights in February 2018
Acceptable”
The heater doesnt work. 1st night bathroom got cockroach. Heater for making hot drink also need to be requested. Paying with card also had problem luckily I got some cash.
Other than that, everything acceptable for a below rm50 room.
Reviewed February 18, 2018
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3.6
Tarmiezi from Malaysia
Business traveler
Standard
Stayed 1 night in January 2019
JANGAN PERNAH INGIN MENCUBA MENGINAP KE HOTEL INI ATAU ANDA AKAN MENYESAL”
i did not recommend this hotel.. very cheapskate hotel ever i seen.. no basic accomodation like free drinking water, no tissue and the concept like doom hostel and dirty bathroom
Reviewed January 18, 2019
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5.6
Ravi from Malaysia
Couple
Standard
Stayed 2 nights in September 2018
Above average”
Need to improve on room & bathroom amenities.
Reviewed September 18, 2018
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5.2
Lim from Malaysia
Business traveler
Standard
Stayed 3 nights in September 2017
so so only”
only can say this hotel value for money.
Reviewed September 02, 2018
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7.6
Very good
FIDEL from Malaysia
Solo traveler
Stayed 1 night in August 2018
Dorm”
No towel provide... for rm16... great saving for traveller..
Reviewed September 01, 2018
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12345
Recommendations based on your views:
Check in. Step out.
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- Labuk Bus Station is within 1.94 km