Recent customer comments

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Excellent



based on 2820 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room comfort and quality 9.2
  • Service 9.3
  • Value for money 8.6
  • Food and dining 8.5
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Ivan from Australia
Couples
Stayed 2 nights in April 2014
Fantactic service and value for money
Location, Service and accommodation
Loved everything about it. Will come back again and will recommend it to all my friends and family.
Reviewed May 12, 2014

Pauls from Latvia
Couples
Stayed 2 nights in April 2014
Very pleasant suprise
Design and aura, room facilities, pool and gym area
Very positive suprises! Excellent outdoor pool with harbor view, great gym, nice rooms and in general hotel design, good location
Reviewed May 11, 2014

Per from Sweden
Couples
Stayed 2 nights in May 2014
Great staff and rooms, get harbour view (worth it)
The view, drinks and the sps
Reviewed May 08, 2014

KAKI from Hong Kong
Business travelers
Club 36 King or Twin Room with Harbour View and Club Access
Stayed 5 nights in April 2014
nice hotel
nice staff, swimming pool and good food
Reviewed May 07, 2014

willis from Hong Kong
Couples
Stayed one night in April 2014
Lovely place, poor bar policy
Great Breakfast buffet, nice rooms, stylish design. Close to Kowloon shopping areas
I'd been waiting to stay at Hotel Icon for some time as it's one of the the most stylish new hotels in HK. It invested heavily all aspects of the design ( from local designers) which is something I value in hotels. I enjoyed my stay, the room was very v comfortable, the breakfast buffet exceeded expectations: fabulous food & in a beautifully style dining room. Generally an attractive, minimalist & stylish place. But what put a dampener on our trip was that we could not visit the bar ( Above and Beyond) until 8pm as we had not booked a VIP room. I was visiting Icon for romantic overnighter with my husband & a sunset drink in this popular bar ( recommended to us) was central to our plans. As a customer who had spent HK$2400 for a room, being told we were not VIP-enough to be allowed into the bar created a very negative vibe (surely the opposite of a hotels intentions) & on asking, I was surprised to be was told there was not other bar in the hotel, except 2 tiny tables on a scrubby bit of grass next to the pool. Surely a sundowner is one the attractions of a hotel stay? I had hoped to soak up more of the Hotel Icon experience in the 'Above & Beyond Bar' for an hour before dinner. This seems to me a real design & management flaw? Granted, there is a lobby, but it has a more of a coffee vibe than a luxurious bar quality. Above & Beyond is small, but gorgeous... however it can't hold many people. Isn't that a basic design problem that needs to be rectified? With the Hotel's great view across the harbour Icon should consider a sky bar to extend the experience beyond the bedroom. It would also be nice to have access to the basic spa facilities (sauna, jacuzzi,etc) at present, when I asked, that spa was a treatment-only set-up.
Reviewed May 07, 2014

Tom from Finland
Couples
Stayed one night in May 2014
Perfect
Staff room view
We had a great stay.The service is fantastic and atmosphere nice
Reviewed May 06, 2014

Julie from France
Families with older children
Club Suite 80
Stayed 2 nights in May 2014
Loved this hotel
Attention to details, service and amenities
Absolutely loved this place and it will be my first choice for Hong Kong in the future.
Reviewed May 05, 2014

lai from China
Solo travelers
Stayed 8 nights in April 2014
More than expected
Shower, free mini bar, free mobile with data for you to travel around in HK
The hotel standard is as good as expected, like comfort bedding, shower and bathing. Clean and silent in city center. More than expected were the mini bar is FREE. YES, all you can eat at no charge. Another thing was they will provide you a HK mobile with 3G data which you can bring it to travel around in HK, long distance calls were free as well. YES, FREE. Would come again for stay.
Reviewed May 05, 2014

Tanya from Taiwan
Solo travelers
Stayed 2 nights in April 2014
GOOD
Convenient, Comfortable, Food Good
Comfortable
Reviewed May 05, 2014

Eyal from Israel
Business travelers
ICON 36 King or Twin Room with City View
Stayed 3 nights in April 2014
Icon hotel -the best one in Kowloon
Amazing service, beautiful rooms, good location
Best business hotel in Kowloon
Reviewed May 03, 2014


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