Recent customer comments

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Excellent



based on 2817 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room comfort and quality 9.2
  • Service 9.3
  • Value for money 8.6
  • Food and dining 8.5
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stephen from United Kingdom
Couple
Stayed one night in April 2014
Great 1Night Stay
rooms, staff, food
excellent - very high quality hotel
Reviewed April 28, 2014
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LI from Hong Kong
Group
Club Suite 80
Stayed one night in February 2014
nice suite, good service, pretty nice view
good service, nice design, a very nice suite
Reviewed April 28, 2014
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Russell from United Kingdom
Family with older children
Club Suite 65
Stayed 4 nights in April 2014
Perfectly brilliant
Room decor, Handy smartphone, Free minibar
The main lobby is impressive. The room was very modern, with great views. The living room was set up as a home cinema. Large bathroom was well-appointed and the bedroom was also a very good size. The room rate included a daily laundry allowance, free minibar plus use of the club lounge which offered happy hour as is typical but also afternoon tea. The pool was outdoors - with views across the city. Gym faced the pool so again nice views when working out. Breakfast was very good with wide choice. We also dined in the top floor Chinese restaurant one evening and that was very good, too. One of the most awesome features was the Handy - a SmartPhone which offers free international calls & internet throughout HK. The phone acts as a hotspot so one person can carry it around, the rest of the family can connect their phones to it via WiFi. Staff were universally polite, friendly and helpful. If there was any downside at all, and it really wasn't that big a deal, I'd say it's a shame the hotel is so far from rail links.
Reviewed April 22, 2014
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Suzanne from United Kingdom
Family with older children
Stayed 5 nights in April 2014
Great location near shops and transport
All inc breakfast, luxury rooms. harbour view
Excellent stay in well located hotel near to Hung Hom station and easy to get taxis too. Right next to Cross Harbour tunnel, so trips to Hong Kong Island for Happy Valley Races or Aberdeen floating restaurants very easy. Lots of local shops and eating places nearby as well as Hong Kong Science Museum and Hong Kong History Museum almost next door. The buffet breakfast is great and the Chinese restaurant on the top floor superb, with great harbour views.
Reviewed April 22, 2014
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Wong from Hong Kong
Business traveler
ICON 36 King or Twin Room with City View
Stayed one night in April 2014
Comfortable room suitable for business travellers
Centrally Located, Easy Transport, Hip and Modern Style
It was a short stay in Hong Kong for business purpose. The room was very comfortable that made the short trip less exhausted. The location of the hotel is very convenient and the transportation is easy. The restaurants in the hotel are nice and I really enjoyed my stay in this hotel.
Reviewed April 15, 2014
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Michael from Ireland
Couple
Stayed 5 nights in March 2014
Stylish luxury with great staff
Very comfortable room; sy
Reviewed April 13, 2014
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El from United Kingdom
Business traveler
Stayed one night in April 2014
It has been a great time at the Icone hotel
The hotel was very clean, spacious and very good breakfast
It was very enjoyable with good memories and fantastic variety of food not to mention the friendliness of the staff.
Reviewed April 07, 2014
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fredrik from Sweden
Business traveler
ICON 36 King or Twin Room with City View
Stayed one night in December 2013
Very nice rooms and great location
Shuttle, breakfast, room layout
Shuttle service down to the ferries was really helpful. The staff is nice and the rooms are above expectations. Over all a really nice hotel!
Reviewed April 02, 2014
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Chaw from Malaysia
Business traveler
ICON 36 King or Twin Room with City View
Stayed 2 nights in March 2014
good experience with free upgrade of the room give
New design, good location and services
Great experience with nice view to the sea view Great staff services
Reviewed March 30, 2014
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lai from Malaysia
Couple
ICON 36 King or Twin Room with Harbour View
Stayed one night in March 2014
A great experience
Friendly staff, close to shopping areas
As you walk into the lobby, you are greeted with high ceiling and walls covered with greenery. It smells like aromas of green tea & flowers. It is so beautiful. The room phone, tv remotes & toilet all had a paper wrapped around them saying "I have been sterilized". Beautiful interiors and gorgeous harbour views. All the staffs are very friendly & amazing service as well.
Reviewed March 27, 2014
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