Recent customer comments

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based on 2820 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room comfort and quality 9.2
  • Service 9.3
  • Value for money 8.6
  • Food and dining 8.5
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abdullah from Saudi Arabia
Family with teens
Club 36 King or Twin Room with City View and Club Access
Stayed 8 nights in January 2013
excellent services
staff altitude
the rooms are clean and a bit small but the services in the hotel was excellent ,all the staff are polite ad helpful ,,.
Reviewed February 11, 2013

Barbara from United States
Solo traveler
ICON 36 King or Twin Room with City View
Stayed 2 nights in November 2012
Once again, a wonderful stay. Pool is a delight. Restaurant was great! Spa treatment was sublime! I will always want to stay here when in Hong Kong! The best staff; so friendly and helpful!
Reviewed February 09, 2013

Paolo from Italy
Business traveler
ICON 36 King or Twin Room with City View
Stayed 1 night in February 2013
Nice Hotel, great position
Big Room, very clean, great position
I come to Hong Kong for a short business trip, when arrive in hotel my room is not ready and for this reason give me a upgrade for free. the room is big and very clean.
Reviewed February 08, 2013

WIRIADI from Indonesia
ICON 36 King or Twin Room with City View
Stayed 5 nights in January 2013
Good Service
5 stars hotel
hotel icon has everything. clean, great service, room and food. across the hotel there are plenty of food you can choose. the bad thing is just it's far away from shopping centre. they have shuttle bus to take you there but it is just not as convenient as staying near shopping centre. their double bed is kind of small as well. but for hotel in hong kong, the size of their rooms can be said quite big.
Reviewed February 06, 2013

Chun from Malaysia
ICON 36 King or Twin Room with City View
Stayed 1 night in January 2013
Lovely hotel with friendly and sincere service
Good service, shuttle bus services from airport and designer deco
Hotel Icon is situated near to Tsim Sha Tsui East near the harbour. It is tastefully designed - rooms and lobby with friendly and sincere service by its staffs. Shuttle services to Harbour City every 20 mins as well as Airport Express to and from the airport!
Reviewed February 04, 2013

Boon from Malaysia
Family with young children
ICON 36 King or Twin Room with City View
Stayed 3 nights in December 2012
Lovely hotel with very friendly staff
Very good design room
The location of the hotel is good. Walking distance to many good restaurants. The hotel staff are very friendly and helpful. Will definitely return to this hotel when visit hong kong again.
Reviewed February 03, 2013

Leon from Canada
Club 36 King or Twin Room with Harbour View and Club Access
Stayed 3 nights in January 2013
Super nice hotel with amazing service!!!
great customer service, rooms are very nice, with tons of features. staffs are very helpful when you have questions.
recommended for anyone travelling to hong kong, lots of brand name shops nearby, easy transportation. one of the nicest hotels at the price you pay for. the minute you step into the hotel, you all ready feel the luxurious of the building.
Reviewed February 01, 2013

Ching from Hong Kong
Business traveler
Stayed 3 nights in January 2013
New Hotel
Clean & Good Service
Hotel Icon is really new hotel, and the service is superb, esepcially the housekeeping staff, they only took really short time to clean up our room. However, the room size is a bit too small as a 5 stars hotels. Further, the elevators are so so slow..... Last but not least, they should consider to change the design of their uniform - color / cutting ....really terrible
Reviewed January 31, 2013

Lynn from Singapore
Family with young children
ICON 36 King or Twin Room with Harbour View
Stayed 3 nights in December 2012
Great service and comfortable hotel
Great service
Hotel Icon is a excellent hotel with excellent service. Right from the time when we got off the taxi, our luggages was quickly attended to and the staff were professional and dedicated. The room had a great view of the Victoria Harbour and the decor is modern and comfortable . The shuttle service to Harbour city was helpful for commuting Great stay will come back again
Reviewed January 31, 2013

Christos from Greece
Business traveler
Stayed 3 nights in January 2013
A great hotel in a lovely part of Kowloon
Modern, exceptional service, big rooms
As a repeat customer, it feels good to be welcomed both verbally at the reception and in writing inside the room. The hotel, which is still relatively new, has matured; the breakfast remains of top quality and choose, e.g the bread dept. feels like a professional bakery in the high street, the dim sum collection is rich etc. The small but adequate gym offers breathtaking view of Hong Kong island over an outdoors swimming pool. Regular buses take the guest to Kowloon station for flight check in and access to the Express Airport train
Reviewed January 25, 2013


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