Recent customer comments

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Excellent



based on 2820 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room comfort and quality 9.2
  • Service 9.3
  • Value for money 8.6
  • Food and dining 8.5
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Lieu from Malaysia
Business traveler
ICON 36 King or Twin Room with City View
Stayed 1 night in March 2012
Good hotel
in the city,good location
nice hotel and in the middle of city.shopping area nearby
Reviewed March 21, 2012

Muriel from United Kingdom
Couple
Club 36 King or Twin Room with Harbour View and Club Access
Stayed 1 night in March 2012
A 5* Experience
Service, Room amenities, Swimming Pool
this was our second stay at the icon and it continues to be impressive and a great addition to hong kong hotels. the service is great and there is a real sense of enthusiasm amongst the staff. an outdoor swim followed by breakfast overlooking the harbour in above & beyond is a treat.
Reviewed March 21, 2012

PRACHYA from Thailand
Couple
ICON 36 King or Twin Room with Harbour View
Stayed 2 nights in March 2012
Great location with excellent service
Cool design, good location, nice view and great room
we came here for 3 days which we found that location is convenience for us to go to mtr station and shopping area in tsimshatsui. all elements that we have touch and pass in hotel are well designed and really nice view because we choose harbour view room for our anniversary. staff have fluent english and excellent service mind. room is clean, free mini bar, have tv at bathtub also. opposite hotel is duty free and has lots of nice local food.
Reviewed March 21, 2012

Yuen from Hong Kong
Couple
ICON 36 King or Twin Room with Harbour View
Stayed 1 night in March 2012
decent hotel
brand new interior
the hotel was easy to reach and the whole place is very nice and neat. the room is comfortable and clean to live in and i like the bathtub much. the only thing disappointed me is they don't have the in-room movie system which made the night quite boring. Other than that, everything's good.
Reviewed March 20, 2012

Mark from United States
Couple
ICON 36 King or Twin Room with City View
Stayed 3 nights in February 2012
Good Choice
Good location and service
all around good stay, staff is extremely eager to help you. a bit expensive though.
Reviewed March 19, 2012

Charles from United States
Couple
ICON 36 King or Twin Room with City View
Stayed 2 nights in March 2012
great location, helpful staff, Superb food!
Beautiful clean room with state of the art facilities. perfect for a break!
really appreciated the courteous, efficient staff, always willing to help and accommodate.
Reviewed March 17, 2012

North from South Korea
Couple
ICON 36 King or Twin Room with City View
Stayed 2 nights in March 2012
Excellent Service - Bad Location
Top notch service
The clerks went out of their way to help us and were extremely kind. Wifi is free which is very important, and there are many good tv channels unlike other boring basic hotel channels. The mini bar is free which is cool (esp. the M&Ms!) and they also gave us complimentary wine. Basically, the hotel itself is amazing but the location could be a bit of a hassle. They do provide shuttle bus service that comes every 20min to Tsim Sha Tsui station but it does not arrive on time at the TST station (exit L2 ... or 3.. do not remember quite correctly). Thus there is a lot of waiting and the shuttle bus arrival area. (There is also the K3 bus that takes you to the AEL station) But otherwise.. the hotel itself is truly great. I was quite impressed by the design and service... but was a bit tired of having to take the shuttle all the time in order to get to the hotel from TST and have taken the taxi due to this reason, several times.
Reviewed March 16, 2012

Fumiko from Canada
Couple
ICON 36 King or Twin Room with Harbour View
Stayed 1 night in March 2012
great hotel with helpful stuff
very nice design hotel with a good view (if you are on harbour side)
it was a great stay at the icon. nicely designed room and good stuff. gym and pool have a wonderful view of the harbour. quality of the food at "above and beyond" was excellent.
Reviewed March 13, 2012

Amardeep from India
Business traveler
ICON 36 King or Twin Room with City View
Stayed 3 nights in March 2012
Great Hotel with great design
unique design, excellent service, brilliant location
Loved my stay. will definately revisit with family.
Reviewed March 12, 2012

Julian from Germany
Couple
Club 36 King or Twin Room with Harbour View and Club Access
Stayed 1 night in November 2011
Great Hotel
Students of Tourist University work very good and are very nice
Great room. Mini bar is complementary. Breakfast in 20th floor view over Hong Kong was great.
Reviewed March 12, 2012


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