This property is in high demand!
5 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Incredible suites at unbelievable prices.

A,great location down the street from the Wedding
My entire family stayed here and all of us loved it.
OUTSTANDING Hotel HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️
Free Wi-Fi
Car park
Front desk [24-hour]
Fitness center
Restaurants
Bar
Luggage storage
Pets allowed
5 travelers have booked today.
Based on 62 verified reviews
9.0
8.8
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Nearest transportation options
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Dallas TX Bus Station is within 0.29 km
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Federal Olive E NS Station is within 0.45 km
Location rating score
There are 105 places in walking distance!
| Value for money | 8.4 |
| Distance to city center | 0 miles |
| Location rating | 8.6 |
| Nearest airport | Dallas Love Field (DAL) |
| Distance to airport | 8.6 km |
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Exceptional
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Exceptional
Yes! Hotel Indigo Dallas Downtown By IHG offers hot water linen and laundry washing at your convenience for whenever you need your favorite shirts or dresses clean and fresh all throughout your trip. Please contact the property for more information.
Hotel Indigo Dallas Downtown By IHG satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well prepared with sterilizing equipment, first aid kit, and staff trained in safety protocol for extra safety precautions and hygiene protocols.
Yes! The perks of staying at Hotel Indigo Dallas Downtown By IHG include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.
The average travel time to get from Hotel Indigo Dallas Downtown By IHG to the airport is 30 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.
While residing at Hotel Indigo Dallas Downtown By IHG, start off your holiday break by discovering the nearest points of interest that are within walking distance to the property which include Main Street Garden, Majestic Theater, and Main Street Garden Dog Park.
Hotel Indigo Dallas Downtown By IHG can communicate in 2 languages and supports widely used languages such as English and Spanish for visitors visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
Hotel Indigo Dallas Downtown By IHG supports up to 7, with payment card options including Discover Card, Visa, American Express, and MasterCard.
Past business travelers that have stayed at this property have given Hotel Indigo Dallas Downtown By IHG an average rating of 7.9. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
Verified families with young children that have stayed at this property have given Hotel Indigo Dallas Downtown By IHG an average rating of 8.1. You can look up more in depth customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Verified families with older children that have stayed at this property have given Hotel Indigo Dallas Downtown By IHG an average rating of 7.7. You can look into more thorough customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
On-site settings and hassle-free event services make Hotel Indigo Dallas Downtown By IHG an excellent alternative for organizing corporate events, seminars, conferences, and meetings. Additionally, audio-visual equipment, projector or LED display, and meeting stationery is available to help your business event or conference a successful one.
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Discover Urban Elegance at Hotel Indigo Dallas Downtown By IHG
Nestled in the vibrant heart of Dallas, Hotel Indigo Dallas Downtown By IHG offers a unique blend of historic charm and modern sophistication. Built in 1925 and thoughtfully renovated in 2018, this 3.5-star hotel invites guests to experience the rich culture of the city while enjoying contemporary comforts. With its prime location just steps from the city center, guests can easily explore the bustling streets, renowned dining, and local attractions that make Dallas a dynamic destination.
The hotel features 170 elegantly designed rooms that cater to both leisure and business travelers alike. Check-in is a breeze from 3:00 PM, allowing you to settle in and unwind after your journey, while check-out is conveniently set for 12:00 PM, giving you ample time to enjoy your stay. Families will appreciate the hotel's child policy, which allows children to stay free of charge, ensuring a stress-free getaway for parents. Additionally, the hotel is pet-friendly, welcoming one furry companion per room, so you don't have to leave your beloved pet behind on your travels. Experience the perfect blend of comfort and style at Hotel Indigo Dallas Downtown, where every stay promises to be memorable.
Unforgettable Entertainment at Hotel Indigo Dallas Downtown
At Hotel Indigo Dallas Downtown, entertainment is taken to a whole new level. Whether you're in the mood for shopping, unwinding with a drink, or simply relaxing in a shared lounge, this hotel has it all.
Step into the vibrant lobby and you'll find a selection of shops that cater to every taste. From trendy boutiques to unique souvenir shops, there's something for everyone. Indulge in a shopping spree and discover the perfect memento to commemorate your stay in Dallas.
After a day of exploring the city, head to the hotel's stylish bar and treat yourself to a refreshing cocktail or a glass of fine wine. The bar offers a cozy ambiance, perfect for unwinding and socializing with fellow guests. Sip on your favorite drink and soak in the lively atmosphere.
For those seeking a more laid-back experience, the shared lounge/TV area is the ideal spot to relax and catch up on your favorite shows. Sink into comfortable sofas, grab some popcorn, and enjoy a movie night with friends or family.
Hotel Indigo Dallas Downtown truly knows how to create an unforgettable experience for its guests. With its variety of entertainment facilities, you'll find yourself immersed in a world of excitement and relaxation.
Stay Fit and Active at Hotel Indigo Dallas Downtown
Hotel Indigo Dallas Downtown is the perfect destination for fitness enthusiasts looking to stay active during their trip. With a state-of-the-art fitness center, guests can maintain their workout routine even while on vacation. The hotel offers a complimentary fitness center, allowing guests to access top-of-the-line exercise equipment without any additional charge.
Open 24 hours a day, the fitness center at Hotel Indigo Dallas Downtown ensures that guests can work out at their convenience, whether it's early morning or late at night. Equipped with modern cardio machines, weightlifting equipment, and a range of exercise accessories, the fitness center caters to all fitness levels and preferences.
For those seeking a more specialized workout experience, the hotel also offers a fitness center with additional charge. This upgraded facility provides access to personal trainers, group fitness classes, and advanced workout equipment, ensuring guests can customize their fitness routine to meet their specific goals.
At Hotel Indigo Dallas Downtown, staying active has never been easier. Whether you prefer a complimentary workout or a more personalized fitness experience, the hotel's sports facilities have got you covered. So, pack your workout gear and get ready to break a sweat in style at this exceptional hotel in the heart of Dallas.
Convenience at Its Finest: Hotel Indigo Dallas Downtown's Top-notch Facilities
Hotel Indigo Dallas Downtown offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. From the moment you step foot in the hotel, you'll be greeted by a team of attentive staff ready to cater to your every need. Whether you're in the mood for a delicious meal in the comfort of your room or a quick snack from the convenience store, the hotel's room service and on-site convenience store have got you covered.
For those who prioritize safety, Hotel Indigo Dallas Downtown provides safety deposit boxes to keep your valuable belongings secure. The concierge desk is also at your service, ready to assist with any requests or recommendations you may need. Stay connected with complimentary Wi-Fi available in all rooms and public areas, allowing you to stay connected with loved ones or catch up on work.
Additionally, the hotel offers a designated smoking area for those who enjoy a smoke. For guests on the go, the hotel provides dry cleaning services and express check-in/check-out, ensuring a seamless experience. Luggage storage is available for those who need a place to store their belongings before or after check-in. With daily housekeeping, you can rest assured that your room will always be clean and tidy. Hotel Indigo Dallas Downtown truly goes above and beyond to provide convenience and comfort to its guests, making it the perfect choice for your stay in Dallas.
Seamless Transport Facilities at Hotel Indigo Dallas Downtown By IHG
At Hotel Indigo Dallas Downtown By IHG, convenience is key, especially when it comes to transport facilities. Guests arriving by car can take advantage of the onsite car park, ensuring that your vehicle is securely parked just steps away from the hotel. While there are car park charges applied, the peace of mind and accessibility it provides make it a worthwhile investment for those traveling with their own vehicles. For added luxury, the hotel offers a valet parking service, allowing guests to enjoy a hassle-free arrival and departure while indulging in the vibrant atmosphere of downtown Dallas.
For those looking to explore the city without the hassle of driving, Hotel Indigo also provides a reliable car hire service, making it easy to navigate Dallas at your own pace. Additionally, a convenient taxi service is readily available for guests who prefer a quick and efficient way to reach their desired destinations. Whether you're heading to a business meeting or exploring local attractions, the transport facilities at Hotel Indigo Dallas Downtown By IHG ensure that your travel experience is as smooth and enjoyable as possible.
Comfort and Convenience at Hotel Indigo Dallas Downtown By IHG
At Hotel Indigo Dallas Downtown By IHG, every room is designed to provide a sanctuary of comfort and convenience, ensuring a restful stay in the heart of the city. Each accommodation features air conditioning to maintain the perfect climate, allowing guests to unwind after a day of exploring. Enjoy the luxury of in-house movies on a state-of-the-art television with satellite/cable TV, perfect for a cozy night in. For those who appreciate the little touches, complimentary daily newspapers are provided, keeping you informed and entertained during your stay.
The rooms are thoughtfully equipped with amenities that cater to both relaxation and practicality. Brew your morning coffee or tea with ease using the in-room coffee/tea maker, and store your favorite snacks and beverages in the refrigerator. The well-appointed bathrooms come with premium toiletries and a hair dryer, ensuring you feel refreshed and ready to take on the day. With plush linens and blackout curtains, you can enjoy a peaceful night’s sleep or a leisurely afternoon nap, making your stay at Hotel Indigo Dallas Downtown an unforgettable experience.
Culinary Delights at Hotel Indigo Dallas Downtown By IHG
At Hotel Indigo Dallas Downtown By IHG, guests are treated to a delightful culinary experience that perfectly complements their stay. The on-site restaurant offers a vibrant atmosphere where guests can savor a diverse menu crafted with fresh, locally-sourced ingredients. From hearty breakfasts to tantalizing dinners, every dish is designed to reflect the rich flavors of Dallas, ensuring that your dining experience is as memorable as your stay. The restaurant's inviting ambiance makes it an ideal spot for both casual meals and special occasions, allowing guests to indulge in a culinary journey right within the hotel.
For those who prefer the comfort of their own room, the hotel provides an exceptional room service option. Guests can enjoy a selection of delectable dishes delivered directly to their door, making it easy to relax and unwind after a busy day of exploring the city. Whether you're in the mood for a late-night snack or a leisurely breakfast in bed, the attentive room service team is dedicated to providing a seamless dining experience. With daily housekeeping ensuring your space remains pristine, you can fully immerse yourself in the comfort and convenience that Hotel Indigo Dallas Downtown By IHG has to offer.
Stylish and Comfortable Rooms at Hotel Indigo Dallas Downtown
Hotel Indigo Dallas Downtown offers a range of stylish and comfortable rooms to suit every traveler's needs. From the spacious 1 King Bed Suite to the cozy 2 Queen Bed Standard, there is a room type to fit any preference.
Booking these rooms on Agoda not only ensures the best prices, but also provides a hassle-free experience. With Agoda's user-friendly platform, you can easily browse through the various room options, compare prices, and make your reservation in just a few clicks. Whether you're traveling for business or leisure, Agoda offers a seamless booking process that saves you time and effort, allowing you to focus on enjoying your stay at Hotel Indigo Dallas Downtown.
Experience the Vibrant Dallas City Center
Welcome to the heart of Dallas, where the vibrant energy of the city comes alive. Located in the bustling downtown area, Hotel Indigo Dallas Downtown offers the perfect base for exploring all that Dallas City Center has to offer.
Step outside the hotel and immerse yourself in the city's rich history and culture. Just a short stroll away, you'll find iconic landmarks such as the Dallas Museum of Art, where you can admire an impressive collection of contemporary and classical art. Take a leisurely walk through Klyde Warren Park, a beautiful urban oasis that offers a variety of activities, including yoga classes, live music performances, and food trucks offering delicious local cuisine.
Indulge in a shopping spree at the nearby flagship Neiman Marcus store, or explore the vibrant nightlife scene with its trendy bars, live music venues, and world-class restaurants. For sports enthusiasts, catch a game at the American Airlines Center, home to the Dallas Mavericks and the Dallas Stars. Whether you're here for business or leisure, Dallas City Center has something for everyone, and Hotel Indigo Dallas Downtown puts you right in the heart of it all.
Convenient Transportation Options from the Nearest Airports to Hotel Indigo Dallas Downtown
When it comes to reaching Hotel Indigo Dallas Downtown from the nearest airports, travelers have several convenient transportation options to choose from. Located in the heart of Dallas City Center, this stylish and modern hotel is easily accessible from both Dallas Love Field Airport and Dallas/Fort Worth International Airport.
If you are arriving at Dallas Love Field Airport, which is located just 5 miles away from the hotel, you can opt for a quick and hassle-free taxi ride. Taxis are readily available outside the airport terminals, and the journey to Hotel Indigo Dallas Downtown takes around 15 minutes, depending on traffic conditions.
Alternatively, if you prefer public transportation, you can take the DART (Dallas Area Rapid Transit) bus service from Dallas Love Field Airport to downtown Dallas. The bus stop is conveniently located near the airport, and the journey to the hotel takes approximately 20 minutes.
For those arriving at Dallas/Fort Worth International Airport, which is approximately 20 miles away from Hotel Indigo Dallas Downtown, there are several transportation options available. One of the most popular choices is taking a taxi, which can be easily found outside the airport terminals. The taxi ride to the hotel usually takes around 30 minutes, depending on traffic.
Another convenient option is to use the DART rail system. From the airport, you can take the Orange Line to Downtown Dallas, and then transfer to the Blue Line to reach the hotel. The journey by train takes approximately 45 minutes, offering a cost-effective and efficient way to travel.
No matter which transportation option you choose, reaching Hotel Indigo Dallas Downtown from the nearest airports is a breeze. With its prime location in Dallas City Center, this hotel provides a stylish and comfortable base for exploring the vibrant city of Dallas.
Discover Dallas' Iconic Landmarks and Cultural Attractions near Hotel Indigo Dallas Downtown
Hotel Indigo Dallas Downtown is perfectly situated in the heart of Dallas, surrounded by a plethora of iconic landmarks and cultural attractions. Just steps away from the hotel, guests can explore The Sixth Floor Museum at Dealey Plaza, a must-visit destination for history enthusiasts. This museum provides a comprehensive look into the life and legacy of President John F. Kennedy, with exhibits showcasing photographs, artifacts, and videos.
For a unique aquatic experience, guests can head to The Dallas World Aquarium, located within walking distance of the hotel. This stunning attraction offers a captivating journey through various ecosystems, housing a diverse range of marine life and exotic birds. Visitors can admire vibrant coral reefs, encounter majestic sharks, and even witness feeding sessions.
Rising high above the city skyline, Reunion Tower is another notable landmark near Hotel Indigo Dallas Downtown. This iconic observation deck offers breathtaking panoramic views of the city, allowing guests to marvel at the beauty of Dallas from a new perspective. With its revolving restaurant and interactive exhibits, Reunion Tower promises an unforgettable experience for visitors of all ages.
Art enthusiasts will be delighted to discover the nearby Dallas Museum of Art, home to an extensive collection of artworks spanning various periods and styles. From ancient artifacts to contemporary masterpieces, this museum offers a rich cultural experience for visitors. Additionally, the Nasher Sculpture Center, located in the Dallas Arts District, showcases a remarkable collection of modern and contemporary sculptures in a serene outdoor setting.
For a taste of Dallas' western heritage, guests can venture to the Dallas Cattle Drive Sculptures, a series of bronze sculptures depicting a cattle drive across the city. This unique art installation pays homage to Dallas' history as a center for the cattle industry.
Other notable attractions near Hotel Indigo Dallas Downtown include the John F. Kennedy Memorial Plaza, a solemn tribute to the late President Kennedy, and the Tree Sculptures, a collection of intricate tree carvings created by local artists. Pioneer Plaza, with its larger-than-life bronze statues of cattle and cowboys, is also worth a visit.
Last but not least, the Morton H. Meyerson Symphony Center is a cultural gem nearby, renowned for its stunning architecture and world-class performances. Guests can indulge in an evening of symphony concerts, ballets, or operas at this acclaimed venue.
With its prime location surrounded by these iconic landmarks and cultural attractions, Hotel Indigo Dallas Downtown offers an ideal base for guests looking to immerse themselves in the vibrant spirit of Dallas.
Convenient Public Transport Stations near Hotel Indigo Dallas Downtown
Situated in the heart of downtown Dallas, Hotel Indigo offers easy access to several public transport stations, ensuring a hassle-free exploration of the city. Just a stone's throw away from the hotel, you'll find Dallas Union Station, a major transportation hub that connects various modes of public transport. From here, you can hop on the DART light rail, which provides convenient access to popular attractions like the Dallas Zoo, the Dallas Museum of Art, and the American Airlines Center. Whether you're a business traveler or a tourist, Dallas Union Station is an excellent starting point for your urban adventures.
Adjacent to Hotel Indigo Dallas Downtown is the Convention Center Station, another convenient public transport option. This station is part of the DART light rail system and serves as a gateway to the Dallas Convention Center, a bustling venue that hosts numerous events and conferences throughout the year. From the Convention Center Station, you can easily explore the vibrant downtown area, visit the Dallas World Aquarium, or catch a game at the AT&T Stadium. With its strategic location, Hotel Indigo Dallas Downtown offers guests the perfect base to navigate the city's public transport network and discover all that Dallas has to offer.
A Culinary Adventure Awaits
Hotel Indigo Dallas Downtown is surrounded by a plethora of dining options that will satisfy even the most discerning of palates. Indulge in the authentic flavors of Mexico at Rj Mexican Cuisine, or savor a succulent steak at the renowned Y.O. Ranch Steakhouse. For a taste of the exotic, head to Shivas Bar and Grill, where you can savor the vibrant flavors of Indian cuisine. If you're in the mood for innovative cocktails and delicious bites, 3Eleven Kitchen and Cocktails is the place to be. For a cozy Irish pub experience, The Crafty Irishman Public House offers a warm and inviting atmosphere. Frankie's Downtown is a popular spot for sports enthusiasts, with its lively atmosphere and mouthwatering pub fare. The Chesterfield is a must-visit for cocktail connoisseurs, with its extensive menu of craft cocktails. Attalie feat. Step Child is a trendy spot that offers a fusion of flavors and a vibrant dining experience. For a quick bite or a refreshing drink, Nasher Cafe is the perfect spot. And if you're craving classic American fare, TGI Friday's is just a stone's throw away. With such a diverse range of dining options right at your doorstep, your culinary adventure awaits at Hotel Indigo Dallas Downtown.
Shop 'til you drop in the heart of Dallas
Located in the vibrant West Village neighborhood, Hotel Indigo Dallas Downtown puts you in the heart of the city's premier shopping district. Just steps away from the hotel, you'll find a plethora of trendy boutiques, upscale shops, and unique stores to satisfy all your retail cravings. Explore the charming streets of West Village, where you can browse through a variety of fashion-forward stores, indulge in gourmet treats, or catch a movie at the state-of-the-art cinema. For those looking for a taste of the Old West, Wild Bill's Western Store is a must-visit. This iconic shop offers a wide range of cowboy boots, hats, and Western apparel, allowing you to embrace your inner cowboy or cowgirl. Art enthusiasts will also appreciate the proximity to Rising Gallery, a contemporary art space showcasing the works of local and international artists. With Hotel Indigo Dallas Downtown as your base, you'll have easy access to these exciting shopping landmarks and more, ensuring a memorable retail experience in Dallas.
Affordable Luxury at Hotel Indigo Dallas Downtown
Looking for a stylish and affordable stay in the heart of Dallas? Look no further than Hotel Indigo Dallas Downtown. With an average room price of just $209, this upscale hotel offers a fantastic value for the discerning traveler.
Compared to the average price of a hotel room in Dallas, which stands at $156, Hotel Indigo Dallas Downtown provides an exceptional experience without breaking the bank. From the moment you step into the hotel's chic lobby, you'll be greeted by a warm and inviting atmosphere that sets the tone for your stay. The well-appointed rooms feature modern amenities, plush bedding, and stunning city views, ensuring a comfortable and memorable stay.
Whether you're in town for business or leisure, Hotel Indigo Dallas Downtown offers a prime location that puts you within easy reach of the city's top attractions, dining, and entertainment options. So why settle for a standard hotel room when you can enjoy affordable luxury at Hotel Indigo Dallas Downtown? Book your stay today and experience the best of Dallas without compromising on quality or price.
Exceptional Hotel Indigo Dallas Downtown: A Haven of Comfort and Impeccable Service
Hotel Indigo Dallas Downtown is a remarkable hotel that consistently receives outstanding customer ratings. With an overall rating of 7.9, guests are impressed by the exceptional value and top-notch facilities provided by this hotel. The hotel's dedication to cleanliness is evident in its impressive rating of 8.5, ensuring guests feel comfortable and safe throughout their stay.
One of the standout features of Hotel Indigo Dallas Downtown is its prime location, earning a remarkable rating of 8.2. Situated in the heart of Dallas, guests have easy access to popular attractions, dining, and entertainment options. Whether guests are in town for business or leisure, this hotel's convenient location ensures a seamless and enjoyable experience.
Another aspect that sets Hotel Indigo Dallas Downtown apart is its exceptional staff performance, rated at an impressive 8.5. The hotel's staff members go above and beyond to provide personalized service and ensure that every guest feels valued and well taken care of. From the moment guests step foot in the hotel, they are greeted with warm smiles and attentive assistance, creating a welcoming and inviting atmosphere.
Overall, Hotel Indigo Dallas Downtown is a haven of comfort and impeccable service. With its exceptional value, top-notch facilities, prime location, and attentive staff, it is no wonder that this hotel consistently receives rave reviews from satisfied guests.
Excellent8.4
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
The property will be undergoing improvements to the facade, sidewalks, lobby, meeting spaces, fitness center, and guest rooms; work is scheduled on weekdays from 8:00 AM to 6:00 PM and on weekends 10:00 AM to 6:00 (as needed), during which guests may experience periodic noise, workers on-site, or temporary access restrictions, for more information please contact the property before arrival.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
From 62 reviews
Service
Cleanliness
Breakfast
Location
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Hotel Indigo was the perfect choice for our overnight stay in downtown Dallas. It is within 2 minutes (or less!) walking distance to The Majestic theater, where our show was held. That was amazingly convenient! There are also several very good restaurants within walking distance of Hotel Indigo. Breakfast at the hotel restaurant was delicious & the staff was very friendly! Our room was clean & the air conditioner was cold!! Everything we need to make our stay comfortable! I would definitely stay here again the next time I need to be near downtown Dallas!
Thank you so much for taking the time to share your experience at Hotel Indigo Dallas Downtown. We are thrilled to hear that our location made attending your show at The Majestic Theater so convenient and that you enjoyed the nearby restaurants. It’s wonderful to know that our team made a positive impression, and that your room was comfortable and well-appointed. We take pride in providing a clean, welcoming environment for our guests, and your kind words affirm our efforts. We look forward to welcoming you back on your next visit to downtown Dallas! Warm regards, Marcus Hennigan General Manager Hotel Indigo Dallas Downtown
OUTSTANDING Hotel HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️ The best Hotel Indigo we’ve ever experienced. My entire family stayed here and all of us loved it. Incredible suites at unbelievable prices.
Dear Cynthia, Thank you so much for your outstanding review and for taking the time to share your experience at Hotel Indigo Dallas Downtown! We are absolutely thrilled to hear that your entire family loved their stay and that you found our suites to be incredible and reasonably priced. It means the world to us that we could provide you with such a positive and memorable experience. Your kind words motivate us to continue delivering exceptional service and creating a welcoming atmosphere for all our guests. We hope to have the pleasure of hosting you and your family again soon. Should your travels bring you back to Dallas, please don’t hesitate to reach out – we’d love to make your next stay just as wonderful! Warm regards, Marcus Hennigan General Manager Hotel Indigo Dallas Downtown
I made this booking along with my sister and her husband who were staying at same hotel. The rooms were nice but the cleaning was horrible. The housekeeping supposedly cleaned and they even forgot the detergent, they left mud from the shoes on the floor, did not clean toilet seat and it was honestly just awful. The breakfast was below average and not worth the money at all. This hotel does not live up to IHG standards of cleanliness. It was a very disappointing experience for all of us!!!
Thank you for taking the time to share your feedback. I sincerely apologize that your recent stay at Hotel Indigo Dallas Downtown did not meet the high standards we strive to maintain. Cleanliness and guest comfort are top priorities, and it is clear from your comments that we fell short during your visit. I am especially concerned to hear about the housekeeping issues, including the unclean floors and missed amenities. This is not reflective of our usual standards, and I will be addressing this directly with our team to ensure it does not happen again. Regarding breakfast, I regret that it did not meet your expectations. Your comments will be shared with our culinary team as part of our ongoing efforts to improve quality and value. We appreciate your honest feedback, as it helps us identify areas for improvement. I hope you will consider giving us another opportunity in the future to provide the exceptional experience that guests expect from IHG. Sincerely, Marcus Hennigan General
Brian smith was rude
Dear Kai, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Indigo Dallas Downtown. We sincerely apologize for any negative experience you had with our staff, particularly with Brian Smith. Providing warm, welcoming, and professional service is one of our top priorities, and it’s disappointing to hear that we fell short in your case. We assure you that this is not the standard of service we strive to provide, and we are addressing this matter internally to ensure it does not happen again. Your comfort and satisfaction are very important to us, and we deeply regret that your experience was not reflective of the care and hospitality we aim to offer all our guests. If you would like to discuss your experience further, please don’t hesitate to reach out to us directly at [Hotel Contact Information]. We would appreciate the opportunity to make things right. Thank you again for bringing this to our attention, and we hope to have the chance to provid
290 meters to public transportation
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Hotel ”
Wonderful hotel close to all the attractions and fabulous staff like Ashley who take care of the customers!!
Dear Lakeisha, Thank you for taking the time to share your wonderful feedback about your stay at Hotel Indigo Dallas Downtown! We’re delighted to hear that you enjoyed our convenient location near the attractions and that our fabulous team, especially Ashley, made your experience exceptional. Ashley is indeed a shining star, and we’ll be sure to pass along your kind words to her—it will make her day! Your satisfaction is our top priority, and it’s rewarding to know we succeeded in making your stay memorable. We hope to welcome you back soon for another fantastic visit. Thank you for choosing Hotel Indigo! Warm regards, Marcus Hennigan Hotel Indigo Dallas Downtown Team