Stylish Modern Hotel in Great Location”

We were very impressed by our recent stay at Hotel Indigo in DTLA! We were looking for a modern hotel conveniently located to downtown LA & Hotel Indigo certainly fit the bill. I was impressed with the stylish foyer, prompt desk service, car valet service and finally our wonderful room. The decor of the hotel is unique and a super cool mix of modern style and old time Hollywood. I especially liked the old film/sketch reels by the elevators and the racks of hats in the lobby. Our room was fantastic on the 15th floor with view of Staples Centre and the lights of the city beyond. The beds were very comfortable which is not my style but then I am very fussy when it comes to beds. I like them firm rather than soft and comfortable. There is a great supermarket nearby and other stores within a short walking distance. For us, with a car, it was located so easy to get off and on those freeways. Truly great hotel in a great location. Would highly recommend it.

One of the best hotels I ever stayed in”

Extremely clean, very friendly staff, good location for downtown LA, fair pricing compared to other hotels nearby. Highly recommend if you're staying in the area

Nice facilities and location, but disconnected staff”

I had mixed emotions about our stay. The gentlemen at the valet and at the front door were friendly. They greeted us all the time. The people at the front desk weren’t as friendly. Receptionist that checked me in didn’t tell me about the deposit that was required and I only found out when I got an email from my bank. The hotel has character. I loved the design and how clean everything was. Housekeeping did a great job at being consistent with cleanliness and I never lost anything. It was quiet. The walls certainly weren’t thin unless the other rooms around us were empty. I was disappointed with guest services. Every time I called to request for something, it would never happen. We called one night to ask for forks and they never arrived. I called to ask for help with our luggage before we checked out and we ended up bringing them down ourselves after waiting for 30 minutes (without any status updates). It could’ve been a good stay but I felt that there was a wall between the guests and the staff. I’ve stayed in 3 star hotels that may not have the best facilities but made us feel at home. I checked out of Indigo thinking that I would stay somewhere else the next time.

Fantastic play to stay”

The hotel is fullfilled with modern art decoration. All the facilities are new. And the location is quite good, which is close to Metro station "12th str. transition center". I aprreciated the professional and nice services provided by the front desk. They arranged the room based on our requirements and explained the meaning of resorting fee with patience. When we found one bed room was not suitable for us after one night staying, they find another room for us immediately. One thing that impressed me much is that the hotel provided me with good taste white wine for free when the house keeping occasionally retrieved our half bottle of wine. And, the head of house keeping team came to our room and appologized. The service is amazing.

Deposit Bad but good hotel”

The only problem i had was that the amount of room deposit was not printed and when I called the hotel to ask how much the deposit would be they would not tell me. At check in, they tried to charge me $100/night deposit. This would have been $600 additional of my money tied up. I was able to get them down to $250, but that was still too high IMO. So be aware they do charge quit a high deposit.

Great place”

Beautiful and clean hotel, great location Polite staff and quick

Located in a calm area, nice one”

Just few steps away from the Staples Centre, coffee shops and shopping malls are in the walkable distance, staff are nice and helpful, a lovely place for stay.

Excellent”

Suggestion...full length mirrors in the rooms! Thank you!

Terrible service and wrong advices given by check in staffs”

I booked this hotel for 2 nights and wanted to extend for another night as I’m checking out late. On the 2nd day when I requested for the extension at the reception, he told me he had extended and all set. On the same day, I was being charged but it was a wrong charge. On the 3rd day, my keys got locked up and another receptionist requested me to book another night on Agoda to give me the keys which I did. But when I wanted to find out more about the charge I was made on the 2nd day, he said he will get back to me when his manager is back. Two hours later I called the front desk but to no avail. Upon check out, neither his manager was there, nor there were proof that I was not double charged. Doesn’t feel like the group of staff was adequately trained, responses given were not solving problem at hand but just pushing things over. I stayed at their sister property, intercontinental this trip, much better value and experience.

disappointed. Price is not reflected to the service given.”

I spent 2 nights there and it makes us very disappointed with such well named boutique hotel. the service is just not up to standard. first my booking was for double bed but there was no avaialble double bed room reserved for me while i was checking in at almost 4pm already. Moreover, there was no one to inform the situation until I get into the room. I have to go down to check everything but there was no solution to me and just push me to accept their mistake. The bathroom is used with auto lighting which supposed a good thing but it seems that the sensor had problem and it would turn off when i am still taking the shower. this is really bad! the bed cover had dirty and i had put it on the bed in the monring to show the house keeper. However, when i come back at the night, it was not changed and was kept having the same dirty stain. There are no any slipper, toothbrush, cotton ball provided which is sometimes happen with the LA hotel but there is even no cups for teeth brushing.

Thank you for an excellent service”

Excellent place, will stay again

Both for agoda and this one”

We booked the place with breakfast but it seems Agoda doesn’t booked us with breakfast!!! So yah now we are in a hotel with no breakfast and the additional parking fee is 48$!!!

New hotel in LA Downtown”

Feels like a new hotel

Good experience”

Good experience

Too Expensive not as good as it looks”

Buffet Breakfast not good always the same,better go outside.

service is very poor,, breakfast is not good,,, never never get breakfast”

service is very poor,, breakfast is not good,,, never never get breakfast

Over Price n Location No Good”

Better Intercontinental

Nadine”

Excellent location, clean, and great staff, definitely recommend

Acceptable”

The restaurant food need to be more professional.

Could be better”

The staff is very nice , finding place was difficult we took lyft and gps takes you nowhere near it, our driver had to guess and thankfully he was right. The room is nice but the phone doesn’t have connections direct to front desk I had make a local call to call then the clock/radio not on which weird. Went to eat at the small restaurant down stairs I ordered a salmon blt and truffle fries , the sandwich which was undercooked and smelled weird when the waiter took it back and I asked for chicken blt to replace he told me chef said it’s cooked but he will bring me the chicken , I never got the truffle fries but at this point I’m not asking for anything anymore lol