This property is in high demand!
Booked 47 times | 9 travelers are looking at this property right now
Booked 47 times | 9 travelers are looking at this property right now
800 meters to public transportation
Located in heart of Jakarta
Free Wi-Fi in all rooms!
Compared to 8,216 Jakarta properties at Agoda for various dates
|Value for money||8.3|
|Distance to city center||1 km|
|Nearest airport||Halim Perdanakusuma International Airport (HLP)|
|Distance to airport||10.6 km|
"Next time come, will try the buffet lunch @signature restaurant."
December 10, 2018
"This is really good Hotel at Jakarta area, good breakfast also"
September 25, 2018
"Best location with usual breakfast, with fascinating room."
December 15, 2018
"The staff were so nice, the room was spacious, the bathroom ..."
October 7, 2017
Hotel Indonesia Kempinski Jakarta enjoys an excellent location in the city center of Jakarta.The property features spacious guest rooms and suites, each equipped with complete amenities. There are six restaurants and two bars to cater to any food preference. Business meetings and events can be held at the Grand Ballroom with city views or in the Bali Room. Nearby attractions include the Grand Indonesia Shopping Town - southeast Asia's largest shopping and entertainment complex, National Museum, Monas, Taman Mini - a cultural and heritage open-air museum, tea plantations of Puncak Pass, and Bandung. Handicrafts and batik can be found at Pasar Raya Blok M. Art lovers may head to Kemang for art galleries or to Jalan Surabaya for an antique market.
"Great hospitality, food was yummy, room was excellent, clean..."
December 24, 2017
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 13 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Hotel Indonesia Kempinski Jakarta
Show reviews that mention
AWESOME AWESOME AWESOME
Dear Farinah, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments; it is much appreciated! We look forward to welcoming you back in Hotel Indonesia Kempinski Jakarta. Best regards, Sjefke Jansen
Excellent hotel facilities and views but disappointing service”
The good thing about this hotel is that the room is clean, and quiet. The views are fantastic and the facilities are amazing; they have swimming pools, sauna, gym and restaurants. Wonderful hotel room classic design, lobby , resto. The breakfast was great. The cons is about the poor service they give. I stayed there on my birthday and my friends wanted to give me birthday surprise and the staff refused to cooperate. The are so lazy that they don’t want to bring up the birthday cake; what’s up with that. It seems to me that they judged that I have no money and was a poor guest to begin with. The staff shouldn’t even judge any guest and they should treat all guest equally professional. My friends also told me the way the staff view my friends are different from other guests which shows discrimination against my friends, which is even more disappointing. truly disappointed coz they ruined my birthday and that I paid for 5 star hotel and give 0 star service. Please fix your staff’s service
Dear Sir or Madam, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to share your feedback. It feels great to read on your comment about our room’s cleanliness and quietness as well as the design and facilities which are up to your liking. However, it is with regret to learn that you were disappointed by the service. A thorough training session will be conducted about the service and how we suppose to treat all of our guests equally. We will ensure that this issue will not reoccur. With regards to your birthday, our team has prepared a birthday cake and it was being delivered to your room. We do hope that you received it well. I also hope that this down point will not deter you from coming back to our hotel. We look forward in having the chance to serve you once again with a top notch service. Should you need anything else to be arranged for your upcoming visit, please do let me know and I would be happy to assist. Best regards, Sjefke Jansen
all is great”
all the facility is great and staff was kind. but when i stay, they were having fire case alarm so i can't use the lift and wait for 20 minutes, also they put my lugage for the long stay storage. so i waited my lugage quite few hours
Dear robby, Thank you for choosing Hotel Indonesia Kempinski Jakarta as your hotel choice during your travelling time, and to share your wonderful review with the readers of Agoda.com. Please allow us to apologise for the inconvenience you had. This feedback had been received by our team and corrective action has been made to avoid the issue to recurrence. It is also a great pleasure for me and my team to read that you had an excellent stay on your recent visit. Please don’t hesitate to reach me directly should you need anything else for your future stay at our hotel as I will be more than happy to assist you further. We are looking forward to the next opportunity to welcome you back in a friendly and enjoyable atmosphere at Hotel Indonesia Kempinski Jakarta. Best Regards, Sjefke Jansen
Hotel with nothing to complain”
Hotel is clean, excellent location with all amenities within n outside within walking distance n shielded fr elements. Gd bf spread n club provide excellent view n services at no cost to member. One can literally spend t whole day in the htl without having to pay for food if u r a club member! Staffs r friendly n helpful. I did not observe if there were cctv at security checkpoint bfore entering htl. It would b helpful sh there be any item missing during scanning.
Dear siong, Thank you for choosing Hotel Indonesia Kempinski Jakarta as your hotel choice during your travelling time, and to share your wonderful review on Agoda. It is also a great pleasure for me and my team to read that you had an excellent stay on your recent visit. And for security reason, every security-checkpoints are monitored by CCTV for 24 hours. Please do let us know should there any other suggestion that you have, we certainly will see the possibility to fulfill your request. We are looking forward to the next opportunity to welcome you back in a friendly and enjoyable atmosphere at Hotel Indonesia Kempinski Jakarta. Best Regards, Sjefke Jansen
Expensive Suites With Super Thin Walls. Late Check (2 hour delay) In With Little Compensation ”
I booked their mid class suite for a night for my wifes birthday. She had 3-4 friends over and they were laughing and talking at the kitchen table and we had 2 noise complaints. The walls are super thin as the kitchen table was set back in the dinning area. They also were 2 hours late checking us in, we waited 40 minutes for them to tell us we needed to wait another hour and some. For compensation, they tried to give us "late" check out - telling us we could leave at 3pm - but this is not special as its printed right on their card that you can already check out at 3pm. They tell you that you can check in at 2pm but let you check out at 3pm - a fundamental issue and hence lots of negative reviews on checking in. So we are paying about 1300 USD for the suite - which means 2 hours is roughly 100 USD. With no compensation at all beside 1 extra person for breakfast which we had to fight for over 4 phone calls. Staff is not suited for 5 star hotel.
Dear Mr. Antony, Thank you for choosing to stay at Hotel Indonesia Kempinski Jakarta to celebrate your lovely wife's birthday. It is with very much regret to learn that you had an inconvenience experience during your stay. Your feedback has been forwarded to related department heads especially our front of the house team. A training will be re-conducted to the whole team to reignite the hospitality spirit for our team in servicing our guest because what you had experience is definitely not the experience that you should have while staying at our hotel and any other Kempinski brand's hotel. Please rest assured that this experience will not reoccur again in the future and we really do look forward to have another chance to welcoming you back again at Hotel Indonesia Kempinski Jakarta for a much better and memorable experience. Best regards, Sjefke Jansen
Overall : very good stay!”
check in process was fast, the receiptionist did her job kindly. We got a grand deluxe room at Level 12. The room was nice, good view (both from bedroom and from bathroom). The only (-) was they only provides one set of toiletries at bathroom, instead of two. The kempinski spa is highly recommended, we got couple spa (balinesse massage), which was so wonderful massage, either the service and the spa room as well. Breakfast was good, a lot of choices, both local and international menu. The taste was preety good with a relaxing place also. Overall, we are satisfy at our stay, and will come back again.
Dear Budi, Thank you so much for your thorough review and the very positive comment about our hotel as well as the excellent services provided by our employees. I will certainly make sure that your kind words are shared to the entire team. Despite it is not part of the initial standard set up, additional toiletries are available anytime and will be delivered to your room anytime upon request. Should you need anything to make your upcoming visit more delighting, please don’t hesitate to contact us. It would be our greatest pleasure to serve you again on upcoming opportunities, anytime soon. Best regards, Sjefke Jansen
Stay in Jakarta”
Front desk are not very friendly and helpful. After arriving from a tiring journey, you would expect a pleasant and friendly front desk person. Room and toilet was excellent. The housekeeping staff bell boys are pleasant and quick to respond to our needs. Location is also good with mall within the vicinity.
Dear Kelana, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to share your experience via Agoda.com. It is delighting to learn that you are satisfied with the spacious room and the service by our housekeeping staff as well as the location of our hotel as well. I have taken note about the front desk staff and surely will discuss it with our team, we hope in the future we can serve and provide you better. Should there be anything else we can improve to make your upcoming visit more enjoyable, please don’t hesitate to let us know. We hope to have you back at Hotel Indonesia Kempinski Jakarta. Best Regards, Sjefke Jansen
good location next to grand indonesia mall and right where the biggest action during car free days. the room is large, has bathtub and automatic toilet, and modern deco. the breakfast menu was also good but at times it gets crowded especially on weekends. there is nothing else to ask for and truly superb experience. i will certainly choose this hotel if the price point is within my range.
Dear Nor, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to share your experience via Agoda.com. It is delighting to learn that you are satisfied with the spacious room, wide variety of food in the restaurant, and the location of our hotel as well. Your positive comments have been shared to the entire team and it definitely motivates them to always deliver the best services. Thank you for recommending our hotel, we hope that we are able to welcome you again, hopefully in a near future. Best Regards, Sjefke Jansen
The hotel has large room and great service. Its linked with one of the biggest mall in Jakarta. The breakfast was nice and has many varieties. The downside on our last night the room next door were playing loud music and the sound can be hear inside our room. Other than that, it was a pleasant stay
Dear eric, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to share your experience via Agoda.com. It is delighting to learn that you are satisfied with the services of our staffs and our breakfast at Signatures restaurant. Thank you and we hope that we are able to welcome you again, hopefully in a near future. Best Regards, Sjefke Jansen
next to GRAND INDONESIA mall with door access. very comfy bed, clean room, superb friendly staff. good breakfast choice, delicious spacy room with luxurious design, i get amazing view to BUNDERAN hi, definetly come back again.
Dear Ray, It is really delighting to read that your recent stay has made a memorable experience for you and that you surely will come back to stay with us again. I am happy to learn that you valued our services, rooms, and the selection of breakfast. Your satisfaction comments have been forwarded the entire team, and we all glad that everything has met your expectation. Please don’t hesitate to let us know should there be anything else we can do to make your upcoming visit be more enjoyable than ever. My team and I are looking forward for the opportunity to welcome you back again at Hotel Indonesia Kempinski Jakarta. Best Regards, Sjefke Jansen
great hotel in the centre of the jakarta”
the hotel is really big, love the pool the bedroom is fantastic, and they have a bathroom like in japan so it was a plus point for them the breakfast is delicious for me, and they have so much thing u can choose on. all of the staff is friendly too
Dear oktalia, Thank you for choosing Hotel Indonesia Kempinski Jakarta as your hotel choice during your travelling time, and to share your wonderful review with the readers of Agoda. It is also a great pleasure for me and my team to read that you had an excellent stay on your recent visit and the amenities of the hotel as well as the quality of the breakfast truly met your expectation. We are looking forward to the next opportunity to welcome you back in a friendly and enjoyable atmosphere at Hotel Indonesia Kempinski Jakarta. Best Regards, Sjefke Jansen
great place for family trip”
great place for family trip
Dear Melda, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments; it is much appreciated! We look forward to welcoming you back in Hotel Indonesia Kempinski Jakarta. Sincerely, Sjefke Jansen
Dear holy, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments; it is much appreciated! We look forward to welcoming you back in Hotel Indonesia Kempinski Jakarta. Best regards, Sjefke Jansen
Great Hotel In the City”
Being at the most buziest traffic city, the Hotel is a really good choice to stay. Its located in the heart of the city and nearby Malls. The Hotel is very clean and breakfast was fantastic. Should try the swimming pool and sauna there.
Dear Masrul, Thank you for taking the time to share your feedback. It is great that the location of our hotel, cleanliness and the breakfast got a positive value. Once again, thank you for staying at Hotel Indonesia Kempinski Jakarta and we look forward to welcoming you back again soon. Best regards, Sjefke Jansen
THE VIEW THOOOO.... i stayed at this hotel for numerous time already and i always want to get back at this hotel again and again especially for GRAND DELUXE ROOM.. you really pay for the view. if you just pay for deluxe room i think you wouldnt get great view of BUNDARAN HOTEL INDONESIA.
Dear ERWIN, Thank you for choosing to stay at Hotel Indonesia Kempinski Jakarta and spreading your kind words about our hotel and its convenient location. Your comment has been shared with the entire team and we are extremely happy that you will come to stay with us again in the future. Should you need anything from us, please make sure to reach out. Best regards, Sjefke Jansen
Excellent stay! ”
Perfect location in the center of Jakarta! One flaw, which they already settled (thank you) is at first., free breakfast is only offered for 1 even if we booked for 2 people. Good thing they fixed it and both of us ENJOYED their superb breakfast buffet!
Dear Alona, Thank you for choosing to stay at Hotel Indonesia Kempinski Jakarta and taking the time to share your feedback. It is a delight to read that you enjoyed our wide-range of breakfast and the hotel convenient location. It will be a great pleasure to have you with us in the future. Best regards, Sjefke Jansen
Everything is good until the very last moment. ”
The stay was enjoyable and the staff were helpful. However, on my last day at the check out, the receptionist asked if I wanted a taxi to the airport. Naturally I replied yes. They arranged a taxi for me and told me it will be charged to the room. I was surprised when I arrived at the airport that the meter running had shown I would have paid about 50% less if I had just stepped out of the lobby and requested a taxi out front on my own. It is not like they had arranged for a hotel car. They had merely asked one of the taxis in line to take me so I do not feel that this additional charge is justified. Travellers might want to take note of this point.
Perfect place for staycation in Jakarta”
Our favorite place for staycation in Jakarta. Connected to Grand Indonesia the biggest mall in Jakarta where you can find variety of F&B for lunch or dinner. On Sunday morning you can join Car Free Day just in front of the hotel. Make sure you book for Grand Deluxe Room to get a perfect view of the iconic Bundaran HI. I would have given 5 stars for facilities, but the size of the swimming pool is too small for the size of the hotel.
Dear Max, Thank you for choosing to stay at Hotel Indonesia Kempinski Jakarta and sharing your positive feedback. It is truly a pleasure knowing that you loved the hotel convenient location. Your kind review will definitely be shared to the entire team and I am happy to learn that you truly enjoyed your stay with us. We look forward to your upcoming visit. Best regards, Petra Baumann
Convenience for shopping and business”
This hotel is very conveniently located for shopping and business. electric automated in room toilets are a unique feature, certainly an unexpected luxury. Great staff excellent breakfast. Rooftop pool and spa.
Dear robert, I am happy to read your wonderful comment about the friendliness of our staff and the variety of our breakfast as well as the hotel facilities truly met your expectation. I have shared your kind feedback to the entire team and I hope and I have the opportunity to welcome you back again in the near future. Best regards, Petra Baumann
Strategic location and easy access to the mall and eateries. The staff are very helpful to attend to all the request made. The morning breakfast is sumptuous and delicious to start the day. Highly recommend for business and leisure travellers.
Dear Hui, It was a pleasure to read that you truly enjoyed your stay, our staff services and the sumptious breakfast as well as the hotel convenient location. Thank you for sharing your positive review and the entire team is looking forward to welcoming you back again soon. Best regards, Petra Baumann