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Excellent8.1
Based on5386reviews
Hotel Istana Kuala Lumpur City Center
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8.9 Excellent location
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8.9Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Nearest essentials

  • Airports
    • 17 km
    • Subang Airport (SZB)
    • 18 km
    • Sultan Abdul Aziz Shah Airport (SZB)
  • Bus and rail stations
    • 100 meters
    • Raja Chulan Monorail Station
    • 400 meters
    • Bukit Bintang Monorail Station
  • Hospital or clinic
    • 150 meters
    • Thetole Acupuncture & Herbal Medical Centre
  • Pharmacy
    • 300 meters
    • Watsons
  • Convenience store
    • 150 meters
    • 7 Eleven
  • Cash withdrawal
    • 0 meters
    • ATM

More about Hotel Istana Kuala Lumpur City Center

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Verified traveler reviews

Agoda Reviews (5386)
Booking.com Reviews (2343)

7.7

Filter by traveler type
Excellent
  • Cleanliness 8.0
  • Facilities 8.2
  • Location 8.9
  • Room comfort and quality 8.1
  • Service 8.1
  • Value for money 8.0
Very good
  • Cleanliness 7.8
  • Facilities 7.8
  • Location 8.6
  • Room comfort and quality 7.8
  • Service 7.9
  • Value for money 7.7
Excellent
  • Cleanliness 8.0
  • Facilities 8.3
  • Location 8.9
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 8.1
Very good
  • Cleanliness 7.9
  • Facilities 8.1
  • Location 8.9
  • Room comfort and quality 7.9
  • Service 8.1
  • Value for money 7.9
Excellent
  • Cleanliness 8.2
  • Facilities 8.4
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.4
  • Value for money 8.2
Excellent
  • Cleanliness 8.2
  • Facilities 8.5
  • Location 9.0
  • Room comfort and quality 8.2
  • Service 8.4
  • Value for money 8.3
Excellent
  • Cleanliness 8.1
  • Facilities 8.2
  • Location 9.0
  • Room comfort and quality 8.1
  • Service 8.1
  • Value for money 8.2
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Room type
  • Club Room
  • Club Suite
  • Deluxe
  • Deluxe Twin Towers View

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Showing 5192 verified reviews
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7.6
MAZLINDA from Malaysia
Family with young children
Club Room
Stayed 1 night in May 2017
Frustrated”
I stayed for one night at Club Room. I tought I can spend time with my 2 years old son at Club Lounge while my husband on meeting but frustrated their rules kids are not allowed to access Club lounge. I paid for the benefits! Other 5stars hotel dont have any such ridiculas rules.
Reviewed May 23, 2017
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8.4
MOHAMED from Malaysia
Family with young children
Deluxe
Stayed 2 nights in May 2017
Very nice location and only walking distance to the shopping mall ”
Very pleasant stay as the room is quite big but our room is a bit smelly. Overall it is a good hotel having very friendly staff...
Reviewed May 22, 2017
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8.0
SYARIL from Malaysia
Couple
Deluxe
Stayed 1 night in May 2017
Worst check in experia”
Staff was so bad on the phone and checking in was a nightmare!
Reviewed May 19, 2017
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8.8
akriah from Malaysia
Group
Deluxe
Stayed 2 nights in May 2017
Very good”
None
Reviewed May 18, 2017
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9.6
Aleksandar from Bulgaria
Group
Deluxe
Stayed 1 night in May 2017
Great place in the city center”
Great location in the city center, super friendly and helpful staff, nice rooms and good breakfast.
Reviewed May 18, 2017
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10.0
MD from Bangladesh
Family with young children
Deluxe
Stayed 1 night in May 2017
Excellent Hotel as well as good Location”
Outstanding Hotel as well as good location. The staff is very friendly and well mannered. The hotel is very clean and comfort for holiday. Istana is a very good choice who spent their holiday with young children. Overall I am very pleased to stay at a hotel on my holiday.
Reviewed May 17, 2017
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6.4
Marshall from Indonesia
Business traveler
Club Suite
Stayed 2 nights in March 2017
Nice location ”
Nice location in the middle of the city, good view... stayed at suite room a spacious one but quite old furnished.. room cleanliness is something to improve..
Reviewed May 17, 2017
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8.0
Leonard from Thailand
Business traveler
Deluxe
Stayed 3 nights in November 2016
Good location”
Hotel is located close to restaurants and shopping centres ll within walking distance
Reviewed May 17, 2017
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5.6
Diana from Malaysia
Couple
Deluxe
Stayed 2 nights in May 2017
Good Location but Outdated Hotel”
Stayed 2 nights in the Deluxe Room here due to the conference. Furnishings are old and badly needs updating. Tiles inside the shower were very disgusting with the wall paint being peeled off and it was blackish. Carpet in the room had burnt iron mark on it and bed was not comfortable. Only thing good about this hotel is the location where it is walking distance to Pavilion, Changkat & Bukit Bintang. Another down side is the reception staff, when we were checking in there was a lady who attended to us and told us that they are fully booked, and she needs to check for our room. Later on, she said the room needs some time to be cleaned and she told us to wait at the lounge for about half an hour and she will come and hand us the key. We waited for more than half an hour and no one came to us at the lounge. From the lounge we saw the staff who attended to us was not there anymore. We had to go to the counter again and explain everything again to another staff and finally got us the room. What happened to the initial staff who promised to come and hand us the key? Overall, needs major refurbishing.
Reviewed May 15, 2017
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8.0
ADLIN from Malaysia
Business traveler
Deluxe
Stayed 1 night in May 2017
Overall Stay was Superb but....”
Water tap & shower tap in Room 1801 were rusty!!!
Reviewed May 13, 2017
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