2015
Excellent 8.1
Based on 4846 reviews

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Excellent



based on 4846 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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JEAN from Singapore
Groups
Club Suite
Stayed 2 nights in March 2016
Pleasant, Near to Pavilion, Maintained Standard
This is my third time staying in Istana. Staff is as friendly and helpful as ever. Priority check in was a Breeze. Room was clean and everything needed was provided. Walking distance to Pavilion Shopping Centre. Located near monorail station. Breakfast was good. Overall they maintained their standard and pricing was reasonable.
Reviewed May 20, 2016
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ammar from Malaysia
Couples
Deluxe
Stayed one night in February 2016
Not so good
This hotel must be 4 star not 5
Reviewed May 17, 2016
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Maria from United Kingdom
Couples
Deluxe
Stayed 2 nights in May 2016
Location not bad
Old sheets, old towels, old gowns, old decor and a matching smelly bedroom! Not ideal to stay for a break Find another hotel!
Reviewed May 17, 2016
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Glynis from Malaysia
Couples
Deluxe
Stayed one night in May 2016
Expensive hotel..nothing special
Good location..overpriced..old interior..clean
Reviewed May 16, 2016
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Mohamed from Singapore
Couples
Deluxe
Stayed one night in May 2016
Comfortable, Great service
A pleasant experience. Service level was great. Breakfast buffet was good. Got the room with the Petronas twin towers view was an added plus.
Reviewed May 16, 2016
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Saravanan from Malaysia
Business travelers
Deluxe
Stayed one night in May 2016
Hotel not 5star standard
Need to change carpet in room & washroom need to refurbish . Lobby very nice but rooms really need refurbish .Room only 3star standard.
Reviewed May 16, 2016
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WAN from Malaysia
Business travelers
Deluxe
Stayed one night in May 2016
Hard Mattress
Apart from the hard mattress and pillows, there is also no more iron and ironing board in the room which makes it a bit inconvenient. And when we requested for the items, although they quickly sent them, but the quality of the iron and the ironing board are quite bad .. the board not smooth and the iron a bit uncontrollable that my shirt's neck are now burnt slightly Otherwise .. the rest is OK and the staffs are excellent, as always
Reviewed May 16, 2016
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Cahaya from Malaysia
Families with young children
Deluxe
Stayed one night in May 2016
Good location
Im here for my husband's convention. Good location in the city
Reviewed May 16, 2016
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JOSEPH from Malaysia
Business travelers
Club Room
Stayed 3 nights in May 2016
BREAKFAST MENU
NEED IMPROVEMENT BY CHANGING DAILY. ALSO THE CHEF AT THE OMELETTE SECTION NEED TO IMPROVE AS HE IS NOT ATTENTIVE IN HIS WORK NOT LISTENNING TO GUEST REQUEST.
Reviewed May 16, 2016
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MING from Malaysia
Business travelers
Deluxe
Stayed 2 nights in May 2016
Friendly hotel's staffs
No standard and/or so call budget taxi available at the hotel?!
Reviewed May 16, 2016
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