2015
Excellent 8.1
Based on 4844 reviews

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Excellent



based on 4843 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.0
  • Value for money 8.0
  • Food and dining 7.7
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Visut from Thailand
Families with young children
Deluxe
Stayed one night in October 2013
A memorable stay
close to Bukit Bintang,good in room dining,nice room
Reviewed November 05, 2013

A from Singapore
Families with young children
Deluxe
Stayed one night in March 2013
Istana
The rooms were spacious rooms nice grand toilets and the staff were professional and friendly. Check-in and out was a swift. The ambience gives you a grand feel. Hotel is a little round down though.
Reviewed November 05, 2013

John from Singapore
Business travelers
Deluxe
Stayed one night in October 2013
Clean and Safe
Clean, Safe and Centrally Located
I will stay in this hotel whenever I am in KL for work or for business. Hotel Istana hotel room is clean and safe. Location is very central which is within walking distance to Pavilion and jalan bukit bintang. They also have a very good spread on the breakfast buffet with very reasonable price. I will definitely recommend this hotel to all who comes to KL, whether for work or for business.
Reviewed November 04, 2013

Xin from China
Families with young children
Deluxe
Stayed 3 nights in October 2013
Great location, service needs improvement
large room, great breakfast, good location
We stayed in Istana for 3 nights, hotel is nicely located near major shopping area and close to twin tower. rooms are big, and clean, however, the faucet wasnt working, it only has hot water. we also asked for a power adapter, they didnt have one and will inform us if they found one. and never called back. breakfast was great, lots of selections to choose from. Overall, its a decent hotel for the price u pay. but definitely needs improvement service-wise.
Reviewed November 04, 2013

Mochamad from Indonesia
Solo travelers
Deluxe
Stayed one night in October 2013
Istana hotel is great
large room, exclusive room, large bathroom
Istana hotel is great. large room, exclusive room, large bathroom. Also comfortable. Near monorail station. luxury room. recomended.
Reviewed November 04, 2013

Philip from Malaysia
Business travelers
Deluxe
Stayed 3 nights in October 2013
Questionable 5 Star Hotel
near shopping, good environment & convenient
1.the room service food was totally bad. 2.they serve bad seafood for their local Char Kuew Tiaw 3.the morning wake up calls never happened 4.room lightning need to be little bit more brighter 5.bath room - shower water leaking to everywhere 6.its a 5 star hotel according to the staff ???
Reviewed November 04, 2013

SHAHZAD from Pakistan
Couples
Deluxe
Stayed 3 nights in October 2013
Excellent
courteous stall, Good Food,central location
Good and relaxing
Reviewed November 04, 2013

Aamir from Pakistan
Business travelers
Stayed 2 nights in September 2013
Centrally located hotel
Location, Cleanliness, Near to Shopping Malls
It was a comfortable stay. Its quite near to shopping malls.
Reviewed November 03, 2013

peter from United Kingdom
Groups
Stayed 2 nights in December 2012
Poor staff performance
room large good central location airport access
rooms not ready on arrival and unfriendly staff who expected me on two occasions to share rooms or return to hotel at a later time
Reviewed November 02, 2013

Keeng from Malaysia
Business travelers
Deluxe
Stayed one night in October 2013
Grand Lobby, Friendly Staff, Centrally located
Grand Lobby, Good Food, Nice Room
Reviewed November 02, 2013


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