Excellent 8.1
Based on 4845 reviews

Recent customer comments

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based on 4845 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.0
  • Value for money 8.0
  • Food and dining 7.7
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Ang from Malaysia
Business travelers
Stayed 2 nights in July 2013
Nice & Fine
Near Shoping centre, easy acces to monorail, good food & complex surronding
It was a good hotel. easy to access to all shopping or business centre by public transport. The free WIFI is good.
Reviewed July 21, 2013

sheila from Singapore
Stayed one night in March 2013
classy hotel for biz
spacious staff attitude n good location
Me n my hushand enjoyed our stays in this hotel. And it is centrally located with many big shopping centres around. And it just walking distance to kl famous tower to enjoy the view of kl n twin towers. You can find many nice food and night life in that area. The hotel prices is consider cheap and budget as the room is spacious especially the bathroom is spacious and clean. The design is trendy with relaxing pool. Look more like a spa cum city life.
Reviewed July 20, 2013

Ethan from Singapore
Business travelers
Stayed 2 nights in July 2013
Value money
spacious room, high ceiling and good location
everything is good, the room is clean and spacious. It located in central location and nearby to shopping malls. The bad point will be the room without WIFI. this is pretty bad as most of the smartphone or tablet uses wifi.
Reviewed July 18, 2013

Ajay from Australia
Stayed 3 nights in July 2013
comfortable room, Proximity to city centre, Friendly staff
It was wonderful. The hotel is very close to the Monorail station. Getting around the city was very easy.
Reviewed July 18, 2013

Danielle from Australia
Solo travelers
Stayed one night in June 2013
Great location and staff
Location, Staff, Breakfast
Extremely friendly and helpful staff - they were all amazing. Great location - not long to walk to Bukit Bintang (didn't even need the monorail!). The rooms should have the option of wifi though, a internet broadband plug is not acceptable in this day and age, and neither is sitting in the lobby to use the internet.
Reviewed July 17, 2013

Ethan from Singapore
Business travelers
Stayed one night in July 2013
Place for short business stay
location, room and friendly staff
Overall is good, but the room lack of WIFI which causes a little inconvience
Reviewed July 14, 2013

philip from United Kingdom
Solo travelers
Stayed one night in January 2013
Grande foyer, rooms not quite as grande
Gym, pool and foyer
The stay at Istana was fine, the rooms could do with a little tlc and upgrading. The staff were reasonable and friendly, well most were!! The pool area is very nice, it's a great getaway in the heart of KL. there is a well equipped gym in the basement.
Reviewed July 14, 2013

CAESAR from Malaysia
Business travelers
Stayed 2 nights in June 2013
room, service, view
great! loved it! a memorable stay with fullest satisfaction. great service that account to our demand. will surely be back here again.
Reviewed July 12, 2013

beng from Singapore
Solo travelers
Stayed 2 nights in July 2013
nice hotel but there's no wifi in the rooms.
location, friendliness, clean
most serious is that there is no wifi. hotel is still using cable which is inconvenient for overseas travellers that have more than one electronic device.
Reviewed July 12, 2013

HUIYONG from China
Business travelers
Stayed one night in July 2013
Nice hotel, value worth
Big and clean room, comfortable bed and friendly staff
It nice hotel, but no wifi access in room, only lobby get wi-fi service.
Reviewed July 10, 2013


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