2015
Excellent 8.1
Based on 4845 reviews

Verified traveler reviews

Filter by traveler type
Excellent



based on 4846 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
Sort by

Salma from United Kingdom
Couple
Club Room
Stayed 2 nights in April 2013
Go for the club rooms - huge!
Room size, View of Petronas Towers from the room, staff wishin you an 'awesome day!'
Reviewed April 25, 2013

Frederick from United States
Family with young children
Deluxe
Stayed 3 nights in April 2013
Great front desk staff, especially the concierge ,
Affordable, location and friendly staff
Overall ok except for doorman. We were soaking wet from heavy rain but was denied entry by doorman that told to dry off With hotel towel. We. Only given one towel but there were 4 of us.Hotel restaurant. Buffet .prices were kinda expensive. Overall stay was pleasant.
Reviewed April 25, 2013

Gregory from United Kingdom
Business traveler
Stayed one night in April 2013
Good hotel, though definately on the way down
location, staff efficiency, large room
Good hotel, efficient staff, no major problem though perhaps you might expect wi-fi in the rooms of a hotel of this class? The room safe was not fixed down, I could easily pick it up, which means a thief could put it in a suitcase and leave. Great location, lots of restaraunts and bars close by.Close to Bukit Bintang.Taxis easily available and close to the monorail
Reviewed April 25, 2013

Abhay from India
Couple
Deluxe
Stayed 2 nights in April 2013
Good Hotel, Nice rooms and Amazing Breakfast
the breakfast spread in the morning, great location
Hotel Istana is nice place to stay in the heart of KL. The rooms are spacious and large. However, the rooms are dated and need some sprucing up in terms of carpeting and furniture. The hotel has an amazing breakfast spread and the food is great. Ask for the higher floors when you stay here.
Reviewed April 25, 2013

Rajaneesh from India
Couple
Stayed 3 nights in April 2013
Good
CLose to public transport, centrall;y located, cleanliness
Reviewed April 24, 2013

Ivy from Singapore
Business traveler
Stayed 3 nights in April 2013
helpful staff and best service
customer service, help desk, food
Felt good with support in customer services. customer services help us to find location and provide good idea in shopping. Also, arrange taxi for us.
Reviewed April 24, 2013

BASSAM from Saudi Arabia
Couple
Stayed 3 nights in April 2013
That kind of hotels I like :)
location ,comfortable room furniture.
Reviewed April 23, 2013

Liping from China
Family with young children
Stayed 2 nights in April 2013
staff are nice/room clean and breakfast is very n
staff/location and fofood
it was a nice experience , hotel is nice and the staff is very friendely. nice swimming pool in city center and also the breakfast was fantastic especially for muslims .
Reviewed April 23, 2013

SANTHI from Malaysia
Solo traveler
Deluxe
Stayed one night in April 2013
Value for money!
Central location, spa and wide choice of dishes for their buffet meals
Reviewed April 22, 2013

craig from New Zealand
Business traveler
Club Room
Stayed 3 nights in April 2013
A welcoming and friendly hotel can be attributed t
Freindly staff, location, price point
A quiet well ocated hotel for both business and shopping. Additionally, their is a wide range of trendy and high quality restuarants within 5 minutes walk from the lobby.Fat and friendly checkin service . The Club room is well appointed with excellent staff and food.
Reviewed April 22, 2013


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: