Excellent 8.1
Based on 4848 reviews

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based on 4848 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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phillip from Malaysia
Business travelers
Stayed 1 night in January 2013
Historical hotel in the heart of town
Good facilities
Wrong choice of words used by staff, instead of asking for a deposit via credit card or via cash for incidentals, they insist on cash.
Reviewed January 16, 2013

Veronica from Malaysia
Stayed 1 night in January 2013
Just renovated and looks classic
walking distance to Pavillon Mall !
Hop into the Free shuttle bus bus stop beside hotel entrance and drop by Chinatown.
Reviewed January 16, 2013

rin from Malaysia
Stayed 1 night in January 2013
great hotel
its a great hotel. come with a delicious food. very friendly staff. and its 5 minute walking distance to pavilion shopping centre, so that i can repeatly went for shopping.
Reviewed January 16, 2013

Susan from Australia
Stayed 8 nights in December 2012
great hotel and location
staff were amazingly friendly and helpful.
A great place to stay if you want to be in the city. Room was good but carpets were very loose and tired. Great good at the restaurant. All the staff were very friendly and helpful especially our house keeper Mifti And Audrey who was on reception and welcoming.
Reviewed January 15, 2013

shaik from Malaysia
Solo travelers
Stayed 1 night in January 2013
Good hotel with friendly staff
Friendly & helpful staff, ample parking, strategic location
My stay at Hotel Istana was quite pleasant. Checking In was not a hassle and greeted by fiendly & helpful staff esp at check in counter. requested for room facing trafic and was upgraded to suite room with intended view. Housekeeping was well done with greetings and room was clean. Toiletries was excellent. Bed was comfy. WiFi not available in room only in lobby. Praying mat not available in room
Reviewed January 15, 2013

Nicole from Malaysia
Business travelers
Stayed 1 night in January 2013
Great location and great hotel room
Location and room
great location as located at golden triangle of kl and the room is clean and big enough for two pax. staffs really nice and they keep smile on their face.
Reviewed January 14, 2013

RAAFAT from Saudi Arabia
Families with young children
Stayed 1 night in January 2013
amazing hotel
it was one of my favert hotel i have ever been.it is located in the heart of K.L.staff were smily and very helpful.recomnded for honeymooners.
Reviewed January 13, 2013

Julan from Australia
Stayed 1 night in January 2013
Good location, needs a refresh
Location, nice pool
A revisit with Istana Hotel after many years, had good memory of it. Great location, close to the buzz of Bukit Bintang but just far enough to be nice and quiet when needed. Friendly staff, great lobby but quest rooms needs a refresh especially the bathroom. Floor corridor was cigarette-smokey, not often encountered even in Asia.
Reviewed January 13, 2013

Rozita from Singapore
Families with older children
Stayed 3 nights in December 2012
Great Location and Friendly Staff
Best Location for Shopping Spree
Nice hotel and good location. I love the big bathroom and separate shower/bathtub. Will come back to stay.
Reviewed January 11, 2013

Mohamed from Singapore
Families with young children
Stayed 1 night in December 2012
great hotel with great service and smile
great facilty, good location and nice room
Great hotel for relax. Big toilet, big room and spaces. Best for family and newly married couple
Reviewed January 11, 2013


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