2015
Excellent 8.1
Based on 4845 reviews

Verified traveler reviews

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Excellent



based on 4845 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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Kok from Singapore
Families with young children
Deluxe
Stayed 3 nights in December 2015
KL 4D3N
Staff that did my check in. Breakfast and room service
Overall ok but was disappointed with the concierge service when I took my cab from hotel to KLIA. I was told to give RM150 in which the cab did not run on meter.
Reviewed December 26, 2015

Ong from Malaysia
Solo travelers
Deluxe
Stayed one night in December 2015
good location
clean, location is good
Reviewed December 26, 2015

CALVIN from Singapore
Couples
Deluxe
Stayed one night in December 2015
Excellent hotel and service
Location, cleanliness, good breakfast
Upgraded my deluxe room to suite. Excellent service!
Reviewed December 25, 2015

Charmiane from Malaysia
Couples
Deluxe
Stayed one night in December 2015
Value for money
Delicious room service food, comfortable decor and vallue for money.
Reviewed December 25, 2015

Mohammad from Singapore
Families with young children
Deluxe
Stayed 2 nights in December 2015
Wonderful stay and awesome staff
Free room upgrade for first time stay. Awesome hotel staff. Welcoming and everything was wonderful.
Had an awesome stay and my family was so happy with everything there.
Reviewed December 24, 2015

Leong from Singapore
Families with young children
Deluxe
Stayed 2 nights in December 2015
Good hotel
Staff were friendly
Nice hotel except a bit old. Will stay there again.
Reviewed December 24, 2015

umar from Malaysia
Couples
Deluxe
Stayed one night in December 2015
Horrible Service
Location
So here is what happened. I booked the hotel and paid through Agoda. When I arrived at the hotel they said that their booking system is already closed and demanded that I pay a deposit of RM 500 cash to stay there. What kind of madness is this. This is really bad, If they are not open for 24 hours they should not be on agoda for 24 hours. They dont even have a king size bed available. This is unacceptable. We should be notified if the room only have 2 single bed.
Reviewed December 24, 2015

Philippe from Canada
Solo travelers
Deluxe
Stayed 2 nights in December 2015
Good stay, fixed initial problem
location, pool, staff
When I first got there tired after a long flight, they put me in a smoke infested room even though my reservation clearly said non-smoking. After an hour, they moved me to a good room with a nice view. Staff were nice but I feel that they should have offered perhaps breakfast, or shown some sign of compensation as after a long flight, last thing I needed was delays before settling in. That said, good hotel and good staff.
Reviewed December 24, 2015

sufian from Malaysia
Business travelers
Deluxe
Stayed one night in December 2015
valued for experience
the best
pleasant n enjoy
Reviewed December 24, 2015

Aref from Yemen
Families with young children
Deluxe
Stayed one night in December 2015
Mr
Location, room, stuff
Great
Reviewed December 24, 2015


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