2015
Excellent 8.1
Based on 4844 reviews

Recent customer comments

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Excellent



based on 4844 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.0
  • Value for money 8.0
  • Food and dining 7.7
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AZNI from Malaysia
Couple
Deluxe
Stayed one night in December 2015
Short nice getaway
Spacious, neat, close to attractions
Overall satisfied, not able to try out the breakfast as it was last min booking. The room is nice, staff were entertained us about the bed changed
Reviewed December 17, 2015
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Teng from Malaysia
Solo traveler
Deluxe
Stayed one night in December 2015
The staff there is quite helpful
Location
Reviewed December 17, 2015
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Augustin from Singapore
Family with young children
Deluxe
Stayed one night in December 2015
Happy to stay
Great friendly staffs
All good Only the management should consider getting new beds n furnitures...😃
Reviewed December 17, 2015
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chew from Malaysia
Business traveler
Deluxe
Stayed one night in December 2015
Great hotel
Location,cleanlines,comfort of room
Great experience
Reviewed December 16, 2015
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yusriza from Malaysia
Family with young children
Deluxe
Stayed one night in December 2015
Best in everything...thumbs up!!!
Room...staff...facilities...everything meets the eye
Room very spacious... High end decor... The bathroom o.m.g!! The food superb..the hotel staff are superfriendly...my special thank to simon the pool attendant...he saved my son's life from drowning... He saw my son fighting for his life in the pool..he pulled him out to safety...may Allah blessed him...tq...Istana now is my best sanctuary when im in kuala lumpur...will be staying in Istana for my next visit...recommended to all...worth ur money.. Every cents...
Reviewed December 16, 2015
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Saravanan from Malaysia
Family with young children
Deluxe
Stayed one night in December 2015
Room air conditioning not good at at all & hotels
Location good , breakfast lots of choices & staff are friendly .
Not very good because when my daughter swimming at pool there is some arguments between staff & guest. The staff doing their duties but local guest behave like rowdy.
Reviewed December 14, 2015
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Tomonari from Japan
Group
Deluxe
Stayed 2 nights in December 2015
Good
Location, Twin Basin, variety of Breakfast
Reviewed December 14, 2015
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irfan from Malaysia
Business traveler
Deluxe
Stayed one night in December 2015
nice stay
clean room, good location
good stay
Reviewed December 14, 2015
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Chin from Malaysia
Family with young children
Deluxe
Stayed one night in December 2015
Worth staying
Friendly and helpful staff,strategic location for shopping
The hotel stay was not bad , the staff was cool and helpful the room was clean and the bathroom was pretty big.Will stay again in future for sure!
Reviewed December 14, 2015
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Justin from United Kingdom
Couple
Deluxe
Stayed one night in December 2015
Fantastic
price,facilities and location
Great location, price and facilities
Reviewed December 14, 2015
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