2015
Excellent 8.1
Based on 4849 reviews

Recent customer comments

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Excellent



based on 4849 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.0
  • Value for money 8.0
  • Food and dining 7.7
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Verlaine from Philippines
Solo traveler
Deluxe
Stayed 1 night in November 2015
Big Room in the heart of KL
Big Room, Location, Staff
The location is very close to the Pavilion, where you will never run out of food choices. The room was neat, big and clean. The staff were great. Although the screen everything entering into the property, it was a relief to know that they take security seriously.
Reviewed November 23, 2015

Ng from United Kingdom
Couple
Deluxe
Stayed 2 nights in November 2015
Room ta bit too cold even I turn off the AC!
Room size
Sleeping can be better if room temperature is more comfortable
Reviewed November 23, 2015

NURATHIRAH from Brunei Darussalam
Family with older children
Deluxe
Stayed 6 nights in November 2015
Comfortable and clean
Clean, comfortable, value for money
Reviewed November 21, 2015

Tay from Malaysia
Solo traveler
Deluxe
Stayed 1 night in November 2015
comfortable stay
friendly staff, cleanliness & convenient 
Reviewed November 19, 2015

JOS from Indonesia
Business traveler
Deluxe
Stayed 1 night in November 2015
best location Hotel
Big Comfort Room, Centre Location, Quiet area
Reviewed November 17, 2015

Chin from Malaysia
Business traveler
Deluxe
Stayed 1 night in August 2015
Good location
Clean, centrally located
Reviewed November 17, 2015

Vendy from Indonesia
Couple
Deluxe
Stayed 1 night in November 2015
Comfy but quite far
Facility, Swimming pool, comfortable
It was nice to stay at Istana Hotel, but the cleanliness need to be improved. because i saw the window glass and the mirror on the bath room is not clean
Reviewed November 17, 2015

WENG from Malaysia
Family with young children
Deluxe
Stayed 1 night in November 2015
Wonderful hotel and friendly staffs
Cleanliness, friendly staff and location near KLCC
Although hotel is a bit old, but staffs are friendly and helpful. Lovely hotel.
Reviewed November 17, 2015

James from Indonesia
Couple
Deluxe
Stayed 2 nights in November 2015
Nice hotel in great location
Location, staff friendliness & comfortable hotel
Hotel is in a great location. Sky bridge connecting to the twin towers, Pavilion mall is next to the hotel and Jalan Alor where you can find good food although pricey by Malaysian standards. Hotel is old but that adds to the charm. Staff is friendly and helpful. Service is prompt. Good stay overall.
Reviewed November 16, 2015

Musa from Malaysia
Couple
Deluxe
Stayed 2 nights in November 2015
Value for money ..
Convienance and easy acess around town.
Good and the staff very helpful and polite make you to stay against this hotel..
Reviewed November 16, 2015


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