2015
Excellent 8.1
Based on 4846 reviews

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Excellent



based on 4846 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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Muztaba from Bangladesh
Families with young children
Deluxe
Stayed 4 nights in July 2015
Good
%%%%
Good
Reviewed July 30, 2015
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Chor from Singapore
Families with older children
Deluxe
Stayed 2 nights in July 2015
Stained towels, Horrible service
Close proximity to Bukit Bintang
Stayed at the hotel for 2 nights and on both days, the bath linen (hand, face, bath towels) were stained with with something brown. I initially thought that it was just a permanent stain and continued using the towels. However, to my horror, I realised that when i wiped myself after a shower, the brown stains came off as well! It was obviously not washed properly to begin with! I immediately requested for a new set of linen and like before it was stained. It was only on the second request when i got a set of properly washed towels. This isn't an isolated incident as on the second day after my room was made up, I noticed that once again, the towels were stained. The nightmare didn't just end at the towels. On my last day, I left my room at 9am for breakfast, brining with me my luggage. I however had some items left behind and hence did not want to checkout until 12pm (the agreed checkout time). At 11am, I retuned to my room to pick up the remaining items and to check out. However, I found out that the room was empty and all my personal belongings had been thrown into the cleaner's bin outside the room! I approached the cleaning staff and the stated that she thought that I had already checked out! These incidents have left me very disappointed with an establishment which claims to have a 5-star rating! I am a frequent traveller and have stayed in hotels with much lower ratings but with a much higher service and hygiene standards. I have left my feedback at the checkout counter but nothing has been done to address them.
Reviewed July 28, 2015
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Hang from Vietnam
Families with young children
Deluxe
Stayed one night in July 2015
Amazing experience in KUL
Good location: next Raja Chulan Mỏnorail, value of money, nice staff,
Reviewed July 27, 2015
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Serene from Malaysia
Couples
Deluxe
Stayed one night in November 2014
HOTEL ISTANA - IN THE HEART OF THE CITY
1. VERY CONVENIENT 2. GREAT LOCATION 3. CENTRE OF EVERYTHING
VERY PLEASANT. STAYED THERE TO ATTEND A ROYAL FUNCTION
Reviewed July 27, 2015
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Cheryl from Australia
Families with older children
Deluxe
Stayed 2 nights in July 2015
Great location and friendly staff
Breakfast was fantastic, staff were friendly and rooms were clean and spacious
This hotel is near the shopping hub and a short free bus ride to China Town markets. The undercover walkway to Petrontas Towers is just the road and a very easy walk. So location is perfect. The breakfast buffet was delightful with many international areas and a large western section. We found Kuala Lumpur the most expensive city in Malaysia so we were glad we were only here for a few nights. The markets were very cheap for rip offs of course which our older kids delighted in. Taxi ride from KILA2 to Istana is about 200RM for 5 people and luggage which was only 25 RM more than catching the express train then we would have had to get to the hotel from station, so taxi was the best bet.
Reviewed July 26, 2015
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Dauda from Nigeria
Couples
Deluxe
Stayed 4 nights in July 2015
Really Good hotel
Location, food, service
It was awesome
Reviewed July 26, 2015
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BEE from Singapore
Business travelers
Deluxe
Stayed one night in July 2015
very poor house keeping and maintenance.
location but very difficult to access.
Disappointed. Bathroom floor leaking, old dirty towels, no shampoo or body lotion.
Reviewed July 24, 2015
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Stephen from Australia
Couples
Deluxe
Stayed 2 nights in July 2015
Excellent staff but not really 5-star
Staff attitudes, food and swimming pool
Very good, but the room decor is tired, and the carpet needs replacing
Reviewed July 22, 2015
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LAU from Malaysia
Couples
Deluxe
Stayed one night in May 2015
Near to shopping center
Easy access and friendly staff
Quite pleasant and nice room except no queen size bed available.
Reviewed July 22, 2015
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Aruna from Sri Lanka
Solo travelers
Deluxe
Stayed 3 nights in July 2015
Very Very very Goooood.
1. staff. 2. cleanness. 3. careless and fast service
Feel Very good experience. Very good price for 5 star hotel.
Reviewed July 20, 2015
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