Excellent 8.1
Based on 4846 reviews

Verified traveler reviews

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based on 4846 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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Ornusa from Thailand
Business traveler
Stayed 2 nights in April 2015
Quick service
Clean,good food ,good location
Would like to visit One more time ha an excellent service and quality and variety of hygenic foods with clean room
Reviewed April 06, 2015

Ethan from Singapore
Business traveler
Stayed 2 nights in April 2015
fantastic service
cheap, centrally located, big room
i tried to stay here as my usual invito hotel was fully booked. the service was great. staff with smile and greeted u all day long.
Reviewed April 04, 2015

Shabana from United Kingdom
Solo traveler
Stayed 3 nights in March 2015
Excellent location and service
Excellent location, 2 mins walk to Pavillion shopping centre, 5 mins to KL Tower and 20 mins to Twin Towers. Friendly staff, great reception, great facilities especially spa and gym.
Wonderful suite with fantastic view of Twin Towers. Great reception and bar hosting live music each night. Fantastic food, spa and gym. Excellent service. Well located. Only issue was poor drainage in room. Shower drainage does not work and toilets do not flush properly. Marble front looks glamorous, but given to skidding.
Reviewed March 31, 2015

John from Singapore
Business traveler
Stayed 3 nights in March 2015
Clean, Convenient, Safe
I have been to KL many times on business trips and will always make Hotel Istana as my priority. The rooms are clean and large. Location is fantastic with close proximity to major shopping malls like Lot 10, sungei wang and pavilion. A walking distance to many great restaurants and food establishment along jalan alor too. A truly great place to stay for both business travelers or for personal vacation. Staff at all levels are great and professional. Will definitely recommend them to all my friends and business associates that are coming to KL.
Reviewed March 30, 2015

Abdul from Singapore
Club Room
Stayed 2 nights in June 2014
Great, but could be better
Comfortable, cozy and not bad.
Room is comfortable n cozy. Nice interior. but service could be better.
Reviewed March 27, 2015

Eriziana from Malaysia
Business traveler
Stayed one night in March 2015
Free fast internet, clean and comfortable room, very friendly staff
Fast and free internet services. Good for business travellers. Free parking for guest. Staff are very friendly and accomodating guest request. Room is spacious, very clean and comfortable. Perfect location, walking distance to Pavillion mall, short taxi/bus ride to KLCC or 10-15mins walk using overheads that connects Pavillion to KLCC, and public transport easily available (monorail/free KL pink bus/taxi). Breakfast buffet variety is good and efficient service.
Reviewed March 26, 2015

Muhammad from Singapore
Family with young children
Stayed 3 nights in March 2015
Centrally located in Bukit Bintang area providing easy access to many eateries and shopping mall
Impressive of its service staff but room and hotel amenities need some upgrading works
Reviewed March 24, 2015

Muhammad from Singapore
Family with young children
Stayed 3 nights in March 2015
Best Location
First its location proved easy access Pavilion Mall. Its nearby surroundings provide many choices for food and beverages. Its also near many night entertainment chill-out spots and pubs.
Well it was certainly enjoyable and wished that the hotel would upgrade its swimming pool amenities, both for adult and the kid pool. Nevertheless, the standard of service provided by the Front Office Staff were very impressive, as compared before.
Reviewed March 24, 2015

desmon from Malaysia
Business traveler
Stayed 4 nights in March 2015
clean, and enjoyable stay
clean, acctable internet speed, near client office
the stay was fine, were here due to ABU 2015 shows. Like it and will stay here again as it is near to all shopping malls around the city.
Reviewed March 23, 2015

hanin from Malaysia
Solo traveler
Stayed 2 nights in March 2015
clean. friendly staffs. spacious room
I like the staffs, so friendly and helpful. The hotel room is really spacious. Loving my stay there and would definitely come back again. Totally recommended!
Reviewed March 22, 2015


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