8.2
Excellent
/10
(11,529 reviews)See what guests said
See map
8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Selections Groceries 100 m
Raja Chulan Monorail Station 150 m
California Fitness 160 m
Thetole Acupuncture & Herbal Medical Centre 180 m
Kitschy Classy Kuala Lumpur 210 m
No Black Tie 220 m
Finnegan’s 250 m
Pro Heal Dental 270 m
Blue Boy 280 m
Jalan Alor 290 m
Nearby landmarks
Jalan Alor 290 m
Pavilion Kuala Lumpur 410 m
KLCC - Bukit Bintang Pedestrian Walkway 510 m
Aquaria KLCC 600 m
Menara Kuala Lumpur 760 m
KLCC Park 860 m
Petronas Twin Towers 940 m
Chinatown - Kuala Lumpur 1.63 km
Central Market 1.66 km
KL Bird Park 2.56 km
Hotel Istana Kuala Lumpur City Centre

"I enjoyed my stay here, the staff are very accommodating to our request."

nadiah - December 27, 2019
 Hotel Istana Kuala Lumpur City Centre
Lobby Hotel Istana Kuala Lumpur City Centre
Interior view Hotel Istana Kuala Lumpur City Centre
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Hotel Istana Kuala Lumpur City Centre

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Jalan Alor
Within 290 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 140 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.1
Distance to city center0.1 km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.6 km

Rooms available at Hotel Istana Kuala Lumpur City Centre

Excellent
Room comfort & quality
8.1
Suite with Club Lounge Access
Suite with Club Lounge Access
...
  • Room size: 79 m²/850 ft²
  • Shower and bathtub
  • 1 king bed
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Club Double or Twin Room with Club Lounge Access
Club Double or Twin Room with Club Lounge Access
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 2 single beds or 1 king bed
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Deluxe Room with Twin Tower View
Deluxe Room with Twin Tower View
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 1 king bed or 2 single beds
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Deluxe Twin Towers View
Deluxe Twin Towers View
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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Club Suite
Club Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 1 king bed or 2 single beds
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Deluxe
Deluxe
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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Club Room
Club Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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Club Suite (Bed and Breakfast)
Club Suite (Bed and Breakfast)
...
  • Room size: 79 m²/850 ft²
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Standard Apartment
Standard Apartment
...
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    Frequently asked questions

    What time is check-in and check-out at Hotel Istana Kuala Lumpur City Centre?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Hotel Istana Kuala Lumpur City Centre?

    Hotel Istana Kuala Lumpur City Centre is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Istana Kuala Lumpur City Centre has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Hotel Istana Kuala Lumpur City Centre?

    Wake up to a great buffet breakfast at Hotel Istana Kuala Lumpur City Centre. Western breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 63 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Hotel Istana Kuala Lumpur City Centre?

    Hotel Istana Kuala Lumpur City Centre features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    Can special events be hosted at Hotel Istana Kuala Lumpur City Centre?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Hotel Istana Kuala Lumpur City Centre. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

    Can business events be hosted at Hotel Istana Kuala Lumpur City Centre?

    On-site venues and convenient event services make Hotel Istana Kuala Lumpur City Centre an ideal choice for hosting events such as corporate events and meetings. All available venues come in different styles and sizes and can accommodate up to 60 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Hotel Istana Kuala Lumpur City Centre?

    Hotel Istana Kuala Lumpur City Centre does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about Hotel Istana Kuala Lumpur City Centre

    • 9.2
      Exceptional
      Location

      "Good location, tasty breakfast, big room."

      nur

      |

      March 9, 2020

    • 10.0
      Exceptional
      Staff 

      "All service crew are very friendly."

      Jas

      |

      February 17, 2020

    • 8.8
      Excellent
      Staff 

      "Good staff with nice view of hotel."

      Mohamad

      |

      February 4, 2020

    Property ranking|Compared to 7,825 Kuala Lumpur properties
    See all rankings
    Room comfort score
    8.1/10
    Review score - United States
    8.2/10
    Location score
    8.9/10
    Service score
    8.3/10
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
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    Overall rating:
    8.2
    Excellent
    11,533 reviews
    Cleanliness
    8.1
    Facilities
    8.0
    Location
    8.9
    Read all reviews >
    What travelers say they love:
    Value for money stay with very good locations
    ang from Singapore
    Group
    More about Hotel Istana Kuala Lumpur City Centre

    More about Hotel Istana Kuala Lumpur City Centre

    The 5-star, 23-story Hotel Istana Kuala Lumpur City Centre is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC, and Changkat Bukit Bintang entertainment hub are at its doorstep. KLCC Convention Centre and the Petronas Twin Towers are a 10-minute walk via the Skybridge. It has an efficient road and rail transport and limousine service, while KL International Airport is an hour’s drive away.

    The property has 486 well-appointed guestrooms and suites with complimentary Wi-Fi throughout the premises - perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 food and beverage outlets, a fitness center, swimming pool, sauna, Jacuzzi, and a spa.

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    Most talked about facilities

    Breakfast
    433 mentions
    Housekeeping
    382 mentions
    Food & Dining
    187 mentions
    Swimming Pool
    161 mentions

    What they offer

    10.0
    Exceptional
    Staff 

    "Excellent service provided by the staffs."

    Aldert

    |

    March 2, 2020

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Halal
    Vegetarian
    Full English/Irish

    Restaurants on site

    Urban
    Cuisine:Asian, International
    Songket Lounge
    Cuisine:International
    The Sweet Corner
    Cuisine:International
    Taman Sari Brasserie
    Cuisine:International, Local, Malaysian

    Nearby restaurants

    American cuisine
    American cuisine
    The Burger Bar by Fatboy's Concepts
    170 m American, Bar, Barbecue
    Ship
    210 m American, Asian, European
    51 Restaurant & Bar
    310 m American, Bar, European
    Asian cuisine
    Asian cuisine
    Kampachi Equatorial Hotel
    130 m Asian, Japanese, Sushi
    Shabu One
    150 m Asian
    Restoran Nagasari Curry House
    150 m Asian, Halal, Indian
    Chinese cuisine
    Chinese cuisine
    Yan's Restaurant
    400 m Chinese
    Silk Road
    470 m Chinese
    Shui Kee
    470 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Property announcements

    Show less

    Reviews of Hotel Istana Kuala Lumpur City Centre from real guests

    Overall rating
    8.2
    Excellent
    From 11533 reviews
    8.9Location
    8.3Service
    8.1Value for money
    Agoda Reviews (8643)Booking.com Reviews (2886)
    Rating via Agoda8.2
    /
    10
    Cleanliness8.1
    Facilities8.0
    Location8.9
    Room comfort and quality8.1
    Service8.3
    Value for money8.1
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (2022)
    8-9 Excellent (1522)
    7-8 Very Good (1565)
    6-7 Good (642)
    <6 Below Expectation (682)
    Time of the year
    Mar - May (1635)
    Jun - Aug (1464)
    Sep - Nov (1491)
    Dec - Feb (1843)
    Don't miss out!Properties in Kuala Lumpur are being booked every minute!
    All guests (8643)
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    Show reviews that mention 

    Showing 6433 verified guest comments
    12345
    10.0
    Exceptional
    Melanie from Australia
    Group
    Club Room
    Stayed 6 nights in March 2012

    Fantastic Hotel in a great location!”

    Amazing Staff!!!!

    arrived home yesterday after spending 6 nights at the hotel istana kuala lumpur on our way home from thailand the week before. what do i say about the hotel istana? one word... amazing!!!! this was my 5th trip to kuala lumpur and after staying in many other hotels, istana is most definitely my number 1. the difference between the hotel istana, and other hotels in it's price range for me was the outstanding customer service provided throughout the entire hotel. every single staff member we had contact with was amazing! we where given a warm greeting on every occasion we left or entered the hotel. at breakfast our every need was catered for, even to the point that when my friend was feeling unwell, our breakfast host brought her a special cup of tea with honey and lemon slices. as we stayed in a club room, we had access to even more outstanding service in the club lounge. due to the wide buffet selection offered in the club lounge during evening cocktail, we had no need to purchase diner during our stay! the staff in the club lounge where fantastic. special thankyou's to chitra, suzaini and all the club lounge team, they have provided us with outstanding service over and beyond our expectations. thankyou to everyone at the hotel istana for making our stay unforgettable. :)

    Reviewed April 07, 2012
    10.0
    Exceptional
    Rick from Australia
    Couple
    Deluxe
    Stayed 2 nights in July 2011

    Great palacial hotel with friendly service”

    Central location, good service, comfortable and clean

    Hotel Istana Kuala Lumpur is a big palacial hotel, right in the centre of everything in KL. We were surprised at the silverware on the tables, showing that this hotel must surely value good old fashioned service. The hotel is close to the monoral, but also an easy walk to the Bukit Bintang and the Petronas Towers and Suriya Centre. Chinatown is also only a short monorail ride away. I would certainly not hesitate recommend the Istana to anyone and will definately stay there again on my next trip to Kuala Lumpur.

    Reviewed July 18, 2011
    9.6
    Exceptional
    Merlyn from Philippines
    Family with teens
    Club Room
    Stayed 2 nights in June 2017

    Hospitality at its Finest”

    I booked in another famous hotel booking site as a surprised hotel. At first, I was not so impressed as I was opting to choose another hotel. But booking was paid already and cancellation was not an option. But upon arrival at the hotel, we were brought to the corporate lounge for the check-in process served with a welcome drinks and cookies. It was a privilege for choosing club room. The hotel was relatively newly refurbished and doesn't smelled those old rundown hotels. I must say that our stay was near to perfect. The room was clean, the staff was approachable and plus we really enjoyed the high-tea buffet and evening cocktails as entitlement for booking Club Room. It was an advantage that the location was situated right at the heart of the City. It was mere 5 minutes walk to Bukit Bintang and Pavillion Mall. While going to Petronas Tower, it was only 15 minutes walking distance. Added advantage was that it was near to Green Monorail Station..the Rajah Chulan station. Also, i would like to commend the Front Desk Manager Jerame for extending her assistance to us. I would not hesitate to stay again in Hotel Istana if given a chance to travel to Kuala Lumpur again. :) :) :)

    Reviewed June 29, 2017
    9.0
    Exceptional
    nurul from Malaysia
    Couple
    Deluxe
    Stayed 2 nights in January 2016

    Bang for your buck”

    Staff hospitality , location and the rates per night

    My husband and I love to go for weekend staycations, and last weekend , we decided to opt for Istana Hotel . Once the crowning glory of Kuala Lumpur in the early days, we arrived at the check-in counter with zero expectation. We were warmly greeted at the reception desk by a charming lass, Pasang. Having been to other hotels in the city like the Mandarin Oriental and the Westin, I felt that the staff at Istana Hotel were either equally as good , or even better! I felt like their reception towards the guest were genuine , and I didn't feel like I was treated differently because I was a local ( couldn't say the same during my check in at the afore-mentioned hotels). I requested for a room on the higher floor, and Pasang , having had a word with her manager , granter our wish , and we were placed on the 17th floor with a view of the KLCC( Didn't expect that we'd be able to catch a view of KLCC considering the amount of buildings clustering around it). We werre very pleased with our room. Yes, the hotel is old, no doubt about that . There were some visible cracks in the bathroom and you have to hold down the flush a lil longer than usual . However, the warm hospitality of the hotel staff more than made up for it . I'd much rather stay at a hotel with minimal signs of aging with well-trained staff that exudes charm and warmth , then at a brand spanking new hotel with robots for hotel staff. I would definitely stay here again.

    Reviewed January 19, 2016
    9.7
    Exceptional
    Tarik from Bosnia Herzegovina
    Family with young children
    Stayed 2 nights in September 2010

    Istana Hotel Heart of KL”

    Lobby entrance
    Gym, swimming pol

    Hotel is situated in the heart of Kuala Lumpur. It is five minutes walk from the famous shopping centre Pavillion and KLCC. Light rail Metro or called LRT is just accross the street and very convenient transport to take. Food at the hotel restaurant and the breakfast buffet is awsome with lots of choice of local and international food. Cold cuts, chees, muslies, frutits, nice juices. Night life is also just down the road afamous Changkat Bukit Bintang filled with busy clubs, restaurants and bars. Bukit Bintang street is also five minutes away by walking or one station by lrt. Hotel room is spacious , clean , modern style with a nice view. The pool i did not use since they had it reserved for some functions but i eventhough i just passed by the pool i noticed that it is due for some maintenance work.

    Reviewed September 22, 2010
    10.0
    Exceptional
    sithamparam from Malaysia
    Family with teens
    Deluxe
    Stayed 1 night in April 2017

    Attend Graduation ceremony in istana hotel ”

    The location are conveniently to move everywhere which using own transportation or public transportation. and the breakfast was meeting quality requirements, and all the staff are very helpful. Especially 1 Indian young lady helping my mom very well and all the staff from f&b areas very helpful. Even at lobby and reception area the staff are very helpful. I would like to recommend this hotel to all the travels who Wanna to kuala lumpur. Nearest places to visit, bukit bintang, kl cc, twin towers and etc. Again thanks to all the staff from the istana hotel.

    Reviewed April 08, 2017
    9.7
    Exceptional
    NUR from Malaysia
    Group
    Deluxe
    Stayed 1 night in February 2013

    Great hotel to come back for!”

    Well equipped room, good services, foods, and strategic location

    This ain't my first time staying at this hotel. In fact this is..oh my I couldn't remember as my first stay was about 5 years ago and I could say every year I will come back here quite few times. So here I am writing a review after 5 years..but better late than never right. So hotel istana is great hotel for you to come back for. Great hotel services, comfortable and well equipped room, delicious foods and of course affordable price and offers. Besides, the location is so strategic whereby it is very near to monorail station and shopping complex. So my stay this time nothing much change, but one of the memorable thing was when I entered my room, I was welcomed with roses on the bed, some sweets and cookies and also non alcoholic drinks with roses on the vase. I felt so delightful and all the stress from the traffic jammed and works were washed away. Some more with the view of rain pouring down and neon showering the night..I felt so detoxicated. I was so suprised they paid attention to little things that definitely make someone's life happier instead. Yeah, Definitely one of the best hotel in the hearts of kuala lumpur to come back for.

    Reviewed February 16, 2013
    10.0
    Exceptional
    Linus from Sweden
    Family with young children
    Stayed 4 nights in January 2008

    Great hotel”

    We really enjoyed staying at the Istana Hotel. Mostly because of their service, great location and a very nice-looking hotel in all ways. It´s in the middle of everything. It takes about 5-10 minutes by walking to get down to the shopping area Bukit Bintang, 15 minutes to Petronas Towers and the Tower. I looked at a bunch of hotels befors we left to Kuala Lumpur, but Istana gave us most and best for our money.

    Reviewed February 03, 2008
    10.0
    Exceptional
    Jamilah from Singapore
    Family with teens
    Deluxe
    Stayed 2 nights in December 2011

    Hotel Istana has everything!”

    I like everything in Hotel Istana. Nothing disappoint me.

    been more than 10times, i stayed in hotel istana whenever i come visit to kuala lumpur. hotel istana is a 5star hotel with affordable price. i love the interior and exterior of the hotel. especially the lobby, the rooms are cosy and spacious. as for the restaurant, great breakfast as they have variety of food. staff are friendly and has a good customer service towards guest. my children loves hotel istana. definitely will come back whenever i'm in kuala lumpur.

    Reviewed December 19, 2011
    8.7
    Excellent
    Selvy from Indonesia
    Family with young children
    Stayed 2 nights in May 2009

    Good hotel to spend your holiday in KL”

    It's very near to a lot of interesting places. The hotel staffs are very friendly & helpful.
    The hotel building is a bit old for 5 stars hotel, the swimming pool and fitness center are quite small.

    I stayed two nights at Istana Hotel Kuala Lumpur, Malaysia. It was very interesting hotel. When we came, the bellboy help us to take care our luggage, then when we checked in, the receptionist was also very nice and taught us how to go to KLCC, Time Square, Kuala Lumpur tower, Sunway Lagoon, airport and a lot of interesting places. When the bell boy sent us to our room, he was also very nice, he showed us the whole room and explain to us all the hotel facilities. The hotel staffs are very friendly & helpful The hotel is located in the middle of KLCC, Time Square, Pavilion Shopping Mall, Kuala Lumpur Tower. We even didn’t have to take taxi to go to those places. From hotel to KLCC, it takes around 15 minutes walking distance, from hotel to Times Square it takes around 15 minutes walking distance, from hotel to Pavilion Shopping Mall, it takes around 5 - 10 minutes walking distance, from hotel to KL tower it takes around 15 minutes walking distance, from hotel to Times Square Shopping Mall it takes around 15 minutes walking distance.

    Reviewed May 07, 2009
    9.7
    Exceptional
    Roger from United Kingdom
    Couple
    Stayed 1 night in February 2012

    Great hotel in great location”

    Superb rooms, helpful & welcoming staff and excellent location for sightseeing and shopping

    We arrived early and were immediately offered a free upgrade as our room was not ready. This was more a suite of rooms than a "room" which I can only describe as palatial with every possible facility associated with "club" class. The hotel itself is modern, airy, well staffed and extremely well run. It is very well located for visiting the Petronas & Kuala Lumpur Towers, and if you are a shopaholic, the Pavillion shopping Mall is just 5 minutes walk away. I would like to have stayed longer in Kuala Lumpur but a tight schedule meant moving on the following day leaving a very pleasant memory of our stay at the Istana Hotel. I would have no hesitation in recommending this hotel to future travellers

    Reviewed March 09, 2012
    10.0
    Exceptional
    Tam
    Business traveler
    Deluxe
    Stayed 1 night in April 2019

    Great”

    Great Services all officers, especially officers, Ms.Azwa, Mr. Baharuddin, Ms. Irma, Ms. Rupa, chef din, Mr.Shahril at Business Club Lounge 20 floor, it's great Services here. Too impressive and happiness here at Istana Hotel @ Hotel Istana Kuala Lumpur City Centre

    Reviewed April 10, 2019

    Dear Tam Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. We look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

    Responded April 12, 2019
    Hotel Istana Kuala Lumpur City Centre
    10.0
    Exceptional
    Tam
    Business traveler
    Deluxe
    Stayed 1 night in April 2019

    Great all at Istana Hotel”

    Great Services all officers, especially officers, Ms.Azwa, Mr. Baharuddin, Ms. Irma, Ms. Rupa, chef din, Mr.Shahril at Business Club Lounge 20 floor, it's great Services here. Too impressive and happiness here at Istana Hotel @ Hotel Istana Kuala Lumpur City Centre

    Reviewed April 10, 2019

    Dear Tam Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. We look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

    Responded April 12, 2019
    Hotel Istana Kuala Lumpur City Centre
    9.6
    Exceptional
    Amber from Australia
    Family with young children
    Deluxe
    Stayed 1 night in February 2019

    Excellent first time at Istana”

    Almost all of my friends stay at Hotel Istana when travelling through KL. I never understood the fuss, as there's many hotels in Bukit Bintang location but now that I've stayed there for the first time I totally get it! I'm now a full blown Istana convert. Our 5 star experience started even before we'd booked our stay. We phoned ahead to make sure a baby cot would be available and were told it would be, so we booked through Agoda. I immediately received a welcome email from Istana. I've never received that from any other hotel when I book through Agoda. It was a professional, and nice touch. Check in and out was quick and efficient. The complimentary drink station is a nice touch. The room is HUGE!! The bath and shower is a bonus. There was a little bit of mould in the bathroom, but there's no window so it's to be expected. The fresh flowers were a nice touch. The bed and linen was of very high quality (better than I have at home) and the block out blinds awesome.

    Reviewed February 11, 2019

    Dear Amber Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

    Responded February 25, 2019
    Hotel Istana Kuala Lumpur City Centre
    10.0
    Exceptional
    Sim from Malaysia
    Couple
    Deluxe
    Stayed 1 night in February 2016

    Comfortable & Good Location”

    Location is so perfect, as i wanted to go Pavillion every times when i visit KL. From hotel to Pavillion shopping mall is really only like 5 mins walk. Cab, Train, coffee house, convenience shop (24hrs), all are located around there. All are just walking distance not even take you more than 15mins. Its only 5 to 10 mins walk. Worth to stay I can say ! Me and my boyfriend are satisfied for the one night stay in Hotel Istana. 2 things that i want to highlights is, i love the decoration of the washroom. Is so pretty and so spacious. At last, the king size bed is kinda look like queen size bed. And the height of the bed is kinda slightly lower. Sleeping on it, feel like i'm sleeping on the floor. Compared to other hotel that we stayed around bukit bintang area, hotel istana bed are not much comfortable. Other than bed, everything is perfect ! Overall my rating and my satisfaction is, Hotel Istana is in my "will consider come back again" list. :D

    Reviewed February 13, 2016
    9.0
    Exceptional
    wei-bin from Sweden
    Solo traveler
    Stayed 3 nights in December 2012

    an excellent classical hotel”

    convenient to shopping and restaurants

    hotel istana kuala lumpur city center is located near many shopping places. it is not far from the twin towers. the hotel provides excellent services. the room is very clean.customers can also swim and do gym in the hotel. the hotel looks excellent. it is very conveneit to take the train to most parts of the city.

    Reviewed January 06, 2013
    9.0
    Exceptional
    Scott from United Kingdom
    Couple
    Stayed 4 nights in June 2011

    Great Service and Location”

    Traditional Style and Service

    this was my third or fourth stay at th istana. that alone tells you the level of satisfaction with so many alternatives in kl city centre. many thanks to the customer service manager for going the extra mile to find me an alternative room. i was originally booked into a room with a connecting door which i really don't like. with no other rooms available during a busy weekend, he upgraded me to a suite room for my 4 night stay. very much appreciated and made for a very relaxed stay. breakfast buffet is really good and enjoy the outdoor pool to relax by. it really is a very pleasant oasis in this busy city. great location for bukit bintang shopping and places to eat. very friendly staff - front of house and housekeeping are particularly attentive. really can't criticise anything. great value for money.

    Reviewed June 22, 2011
    10.0
    Exceptional
    Robelle from Philippines
    Family with young children
    Stayed 1 night in March 2010

    Hotel Istana = Paradise”

    * Good location - walking distance to everything nice * Good facilities - gym, spa, pool * amazing rooms and toilet - feels like heaven * staff are really nice
    * gym equipment are not complete * operating hours of facilities can be extended further

    my stay in hotel istana was one of the best in a long time. the hotel was strategically located at bukit bintang making every nice place in kl just a mere walking distance away. also, the hotel has great facilities. if you want to relax, there's a spa for you. if you want to cool down, they have a nice pool. and if you want to work out those extra gained pounds, there's the gym. more importantly, the hotel seems to have good restaurants in it. although i have not personally been there since i was obsessed with doing some mall hopping everyday i was in kl, it looks really high end yet comfortable. people with money to spare might want to try the food out. and finally, the hotel rooms? what can i say? they're the best. the beds are comfortable and the toilet is one of the grandest i've seen. the rooms are as big as 1 bedroom condo units elsewhere. if you intend to stay in your room the whole day, hotel istana will make you not regret not going out of the hotel.

    Reviewed March 11, 2010
    9.2
    Exceptional
    Graham from Malaysia
    Solo traveler
    Deluxe
    Stayed 2 nights in February 2020

    Old hotel recently refurbished”

    The Istana is now owned by Tradewinds Corp - the same company that bought the City Centre Hilton and knocked it down. So there was talk of this iconic KL landmark suffering the same fate. But instead they have refurbished it and it now offers a clean spacious room, excellent coffee shop/restaurant and all room amenities work well. Plenty of car parking and right in the middle of everything. Free wifi that has a good speed. Staff are helpful without being overbearing and you can easily get a taxi or Grabcar. The bar, which was closed for years is now open again but is rather quiet. But cangkat Bukit Bintang and Pavilion are both 5 minutes walk away so you have plenty of evening dining and recreational opportunities.

    Reviewed February 18, 2020

    Dear Graham Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

    Responded February 26, 2020
    Hotel Istana Kuala Lumpur City Centre
    8.7
    Excellent
    Siti from Singapore
    Family with teens
    Stayed 3 nights in November 2010

    Great location for shopping”

    Walking distance to the golden triangle

    I have been wanting to stay at the Istana for a long time. I was impressed with the lobby - its not the modern kind but you can feel that this hotel has been here for a long time. The staff were friendly and always willing to help. I loved that the location of this hotel is very strategic. It was only about 10 mins walk to the Bukit Bintang shopping area where you'll find the Bukit Bintang Plaza and Sungai Wang Plaza - for clothes and accessories. There are many food outlets along that road too. In addition to Bukit Bintang shopping centres, it is also 5mins walk to the new shopping centre - Pavillion, where you can spend the whole day of shopping and eating. Its got a mixture of high end stores like Coach, Burberry, Gucci to the mid range ones like Forever 21, Padini and Topshop.

    Reviewed November 10, 2010
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