Hotel Istana Kuala Lumpur City Centre
Club Room - Guestroom Hotel Istana Kuala Lumpur City Centre
Lobby Hotel Istana Kuala Lumpur City Centre
Interior view Hotel Istana Kuala Lumpur City Centre
See all 65 photos
Removed from saved list
8.2
Excellent
24.0% this month
/10
(11837 reviews)See what guests said
Housekeeping193
Breakfast143
Shops43
See map
8.9
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Pavilion Kuala Lumpur370 m
  • Aquaria KLCC540 m
  • Kuala Lumpur City Centre (KLCC)790 m
  • Suria KLCC880 m
  • Petronas Twin Towers970 m
  • Petaling Street1.44 km
  • Sri Maha Mariamman Temple1.66 km
  • Thean Hou Temple3.96 km
  • Mid Valley Mega Mall5.01 km
  • Batu Caves10.63 km
  • 5-star Hotel
    Free Wi-Fi

    Hotel Istana Kuala Lumpur City Centre

    73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map
    "Pros: room was big, lounge was awesome, the singers were splendid for happy hour, staffs(reception and bellboy) was extremely nice."
    Nurul - December 22, 2018
    Fantastic breakfast
    87% positive mentions
    Exceptional reputation
    Recommended by 86% of guests
    Excellent service
    8.3 rating for service
    Excellent facilities on premise
    8.1 facilities on premise
    • 140 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    Your dates are popular among travelersUsers are booking a place in Kuala Lumpur every 2 minutes on Agoda.com
    Value for money8.1
    Distance to city center0.1 km
    Location rating8.9
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.4 km

    Rooms available at Hotel Istana Kuala Lumpur City Centre

    8.1
    Excellent
    Room comfort & quality
    Deluxe
    Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Club Suite
    Club Suite
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Room
    Club Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Suite with Club Lounge Access
    Suite with Club Lounge Access
    ...
    • Room size: 79 m²/850 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Club Double or Twin Room with Club Lounge Access
    Club Double or Twin Room with Club Lounge Access
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Room with Twin Tower View
    Deluxe Room with Twin Tower View
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Twin Towers View
    Deluxe Twin Towers View
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    King/Twin bed
    King/Twin bed
    ...
    • Room size: 38 m²/409 ft²
    Enter dates to see prices
    TWIN Twin-Tower View Deluxe Room
    TWIN Twin-Tower View Deluxe Room
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Hotel Istana Kuala Lumpur City Centre?

      Check-in at Hotel Istana Kuala Lumpur City Centre starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Hotel Istana Kuala Lumpur City Centre to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

      How do I get to Hotel Istana Kuala Lumpur City Centre?

      Getting to Hotel Istana Kuala Lumpur City Centre from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 250 MYR. Requests should be made to the property in the "Special Request" field in the booking form. If you would like to drive to Hotel Istana Kuala Lumpur City Centre, a car park is available both onsite and nearby for use and is free of charge. Convenient parking options including valet parking are also offered at the property. You can travel around in Kuala Lumpur easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

      Is breakfast offered at Hotel Istana Kuala Lumpur City Centre?

      Buffet breakfast is offered at Hotel Istana Kuala Lumpur City Centre from 6:00 AM to 11:00 AM.

      What are my dining options at Hotel Istana Kuala Lumpur City Centre?

      Hotel Istana Kuala Lumpur City Centre has many in-house restaurants for hungry guests to dine-in. Urban, Taman Sari Brasserie, Songket Lounge and Sports Bar offer tasty international cuisine. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.

      Can special events be hosted at Hotel Istana Kuala Lumpur City Centre?

      Special events such as weddings may be hosted at Hotel Istana Kuala Lumpur City Centre. The property has indoor venues that can hold up to 2000 people. Event decoration, floral, audio-visual, Wi-Fi, parking, celebratory cake and food and beverage services are offered to help your event go smoothly. Event hosting is hard work " as hosts, you can enjoy pampering rituals (spa or massage) before or after your event as part of your event package.
      End your big day with special turn-down services to mark your special occasion. Services including room decoration are available upon request.
      Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

      Can business events be hosted at Hotel Istana Kuala Lumpur City Centre?

      On-site venues and convenient event services make Hotel Istana Kuala Lumpur City Centre an ideal choice for hosting events such as meetings, corporate events and exhibitions. The business venues at Hotel Istana Kuala Lumpur City Centre can hold up to 60 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment, Wi-Fi, amenities and services and parking services is available to help make your business event a successful one. Event attendees can enjoy their participation even more with snacks and soft drinks provided by Hotel Istana Kuala Lumpur City Centre.
      Interested in hosting a business event? Let Hotel Istana Kuala Lumpur City Centre know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

      What is the smoking policy at Hotel Istana Kuala Lumpur City Centre?

      Hotel Istana Kuala Lumpur City Centre is not a smoke-free property. Guests are also permitted to smoke in the designated smoking areas provided by the property. There are both smoking and non-smoking floors available at Hotel Istana Kuala Lumpur City Centre. Simply indicate your preference when booking on Agoda, and Hotel Istana Kuala Lumpur City Centre will place you on the requested floor type.

      Show more questions
      See map
      Explore the neighborhood

      What people love about Hotel Istana Kuala Lumpur City Centre

      • 7.2
        Very good

        "The sport bar inside was nice and convenient."

        Ian

        |

        January 14, 2019

      • 5.6
        Review score
        Location

        "The location is good in Bookit Bintang."

        Corina

        |

        January 11, 2019

      • 10.0
        Exceptional

        "Everything about this hotel are Great!"

        Mr.

        |

        December 19, 2018

      Property ranking|Compared to 17,110 Kuala Lumpur properties
      See all rankings
      Location score
      8.9/10
      Room comfort score
      8.1/10
      Review score - United States
      8.1/10
      Service score
      8.3/10
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      98
      %
      of Kuala Lumpur properties
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

      Sign in now
      Overall rating:

      8.2

      Excellent
      11,841 reviews
      Cleanliness
      8.0
      Facilities
      8.1
      Location
      8.9
      Read all reviews >
      What travelers say they love:
      Location is great within walking distance to Pavilion.
      Amin from Malaysia
      Business traveler
      More about Hotel Istana Kuala Lumpur City Centre

      More about Hotel Istana Kuala Lumpur City Centre

      The 5-star, 23-story Hotel Istana Kuala Lumpur City Centre is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC, and Changkat Bukit Bintang entertainment hub are at its doorstep. KLCC Convention Centre and the Petronas Twin Towers are a 10-minute walk via the Skybridge. It has an efficient road and rail transport and limousine service, while KL International Airport is an hour’s drive away.

      The property has 486 well-appointed guestrooms and suites with complimentary Wi-Fi throughout the premises - perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 food and beverage outlets, a fitness center, swimming pool, sauna, Jacuzzi, and a spa.

      Show less

      Most talked about facilities

      Breakfast
      433 mentions
      Housekeeping
      382 mentions
      Food & Dining
      187 mentions
      Swimming Pool
      161 mentions

      What they offer

      8.8
      Excellent
      Staff 

      "Excellent hotel,, great staff & pleasant smells."

      Syed H.

      |

      January 3, 2019

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      American
      Asian
      Continental
      Halal
      Vegetarian
      Full English/Irish

      Restaurants on site

      Urban
      Cuisine:Asian, International
      Songket Lounge
      Cuisine:International
      The Sweet Corner
      Cuisine:International
      Taman Sari Brasserie
      Cuisine:International, Local, Malaysian

      Nearby restaurants

      American cuisine
      American cuisine
      The Burger Bar by Fatboy's Concepts
      170 m American, Bar, Barbecue
      Ship
      210 m American, Asian, European
      51 Restaurant & Bar
      310 m American, Bar, European
      Asian cuisine
      Asian cuisine
      Kampachi Equatorial Hotel
      130 m Asian, Japanese, Sushi
      Shabu One
      150 m Asian
      Restoran Nagasari Curry House
      150 m Asian, Halal, Indian
      Chinese cuisine
      Chinese cuisine
      Yan's Restaurant
      400 m Chinese
      Silk Road
      470 m Chinese
      Shui Kee
      470 m Chinese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Property announcements

      Show less

      Reviews of Hotel Istana Kuala Lumpur City Centre from real guests

      Overall rating
      8.2
      Excellent
      From 11841 reviews
      8.9Location
      8.4Service
      8.0Cleanliness
      Agoda Reviews (8411)Booking.com Reviews (3426)
      Rating via Agoda8.2
      /
      10
      Cleanliness8.0
      Facilities8.1
      Location8.9
      Room comfort and quality8.1
      Service8.3
      Value for money8.1
      High score for Kuala Lumpur
      Rating
      9+ Exceptional (1995)
      8-9 Excellent (1515)
      7-8 Very Good (1557)
      6-7 Good (639)
      <6 Below Expectation (678)
      Time of the year
      Mar - May (1630)
      Jun - Aug (1435)
      Sep - Nov (1485)
      Dec - Feb (1834)
      Don't miss out!Users are booking a place in Kuala Lumpur every 2 minutes on Agoda.com
      All guests (8411)
      All room types
      All languages

      Show reviews that mention 

      Showing 6384 verified guest comments
      12345
      7.6
      Very good
      Alvin from Australia
      Couple
      Deluxe
      Stayed 4 nights in July 2019

      Hotel in good location ”

      Great location near shopping and restaurants area of Bukit Bintang. Big rooms. But hotel needs some renovation as getting old and worn out. Room amenities good but hand towels are not always provided for some strange reason. Breakfast can be improved by more variety and better quality food. Overall, good value for money hotel and would recommend if price remains competitive.

      Reviewed July 23, 2019

      Dear Alvin Thank you very much for taking the time to share your experience with us. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We have highlighted your comments to the respective Heads of Departments to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 25, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      Vsevolod
      Solo traveler
      Deluxe
      Stayed 4 nights in June 2019

      Decent hotel with excellent location and reasonable price”

      Advantages: 1. Helpful staff 2. Decent price 3. Very good location 4. Quiet place 5. Internet (wi-fi) is free and of good quality Disadvantages: 1. Payment by card often is not possible because of problem with their devices.

      Reviewed July 04, 2019

      Dear Vsevolod Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We look forward to your return to the hotel soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 05, 2019
      Hotel Istana Kuala Lumpur City Centre
      6.0
      LEE from Hong Kong
      Business traveler
      Deluxe Room
      Stayed 3 nights in July 2019

      Above average”

      Stayed 3 days with bad experiences of: can't find my booking ; requesting make up room but taking action after 1.5 hrs; daily cleaning timing also is at after 5pm.

      Reviewed July 25, 2019

      Dear Lee Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. They are certainly not synonymous with our usual high standards for excellent service standards. We have highlighted your comments to the respective Heads of Departments to take corrective measures. We hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 25, 2019
      Hotel Istana Kuala Lumpur City Centre
      8.0
      Excellent
      Roszalanhisham from Malaysia
      Business traveler
      Deluxe
      Stayed 1 night in July 2019

      Good location ”

      Nice.and good.location

      Reviewed July 20, 2019

      Dear Roszalanhisham Thank you for your recent review as we always appreciate hearing from our guests. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 25, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      Nur from Singapore
      Group
      Deluxe
      Stayed 2 nights in July 2019

      Wonderful stay ”

      Stayed for 2 nights. Staffs were friendly. The breakfast was acceptable. Room is clean and the air con is working well. Plus point, Location is walkable to pavilion

      Reviewed July 25, 2019

      Dear Nur Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We look forward to your return to the hotel soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 25, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      Saeed
      Solo traveler
      Deluxe
      Stayed 14 nights in May 2019

      Very good hotel, I will recommend this hotel, it’s close to monorail and close to major shopping ”

      I will recommend this hotel, but don’t take room 13 or 28 in any floor as its behind elevators and noisy, unless you are heavy sleeper it’s ok. I would like to thank the staff they are very helpful and friendly and cooperative

      Reviewed June 15, 2019

      Dear Saeed Thank you for choosing to stay with us and for your wonderful comments. As you mentioned, the strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded June 17, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      Susanna from Finland
      Couple
      Deluxe
      Stayed 2 nights in June 2019

      Amazing hospitality”

      Grand old hotel with all the modern comforts. Only minus found was that the fridge in the room wasn't working. Tiny minus. The best bed I have ever slept. Gym needs a bit improvement. I would any time return to hotel.

      Reviewed June 12, 2019

      Dear Susanna Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. In the meantime, we have highlighted your comment regarding the fridge to the respective Head of Department to take corrective measures. We are delighted that overall you had enjoyed your stay with us and look forward to welcoming you back again. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded June 13, 2019
      Hotel Istana Kuala Lumpur City Centre
      8.0
      Excellent
      Del from Singapore
      Group
      Deluxe
      Stayed 2 nights in June 2019

      All smiles!”

      The excellent service and great ambience that brought me back here. Though its an old hotel, cleanliness was not compromised. The buffet spread was a delight that we were looking forward to each morning of our stay. Mr Vadhi, the staff from Taman Sari speaks articulately and treated us cordially. It feels like home.That also goes to the rest of the service crew. They made sure that the table was clear in time and never fail to smile. The bed was very cosy. And the room comes with a nice view from our 17 floor. It was a quiet and peaceful environment. You definitely would have a good sleep.

      Reviewed June 10, 2019

      Dear Del Thank you so much for your outstanding review and for your loyalty to Hotel Istana. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

      Responded June 13, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      John from Australia
      Couple
      Deluxe
      Stayed 11 nights in May 2019

      Great location with friendly and helpful staff ”

      I always stay at Istana because of its handy location, friendly and helpful staff and the rooms are large and clean. The breakfast buffet is excellent with something for all tastes and diets. The pool and gym are also good. All staff are helpful and friendly where nothing is a problem. I would recommend Istana hotel to all.

      Reviewed June 03, 2019

      Dear John Thank you very much for taking the time to share your experience with us and for your loyalty to our Hotel. We are honored to hear that Hotel Istana is your preferred accommodation when you are in Kuala Lumpur. We look forward to provide you with another comfortable stay in the future. Regards Hotel Istana Kuala Lumpur

      Responded June 03, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      Paul from United States
      Solo traveler
      Deluxe
      Stayed 4 nights in May 2019

      Best hotel experience of 2019”

      I spent the last few weeks traveling to Singapore, Thailand, and Malaysia. My stay at Hotel Istana was by far the best hotel of my trip in every respect. It was the least expensive hotel I stayed in. Yet it was the finest with a terrific view of downtown and the Petronas Twin Towers. Location is ideal, as it is walking distance to the monorail and other metro lines making it easy to get to/from the airport and other locations downtown. It is also walking distance to Butik Bintang, Jalan Alor, Pavilion Mall, and many other places you may want to visit. We also walked from the hotel to Chinatown (Petaling Street) and the Petronas Twin Towers. The hotel and rooms were very clean. The came by the room late afternoon to see if fresh towels or other bathroom items were required. The staff was courteous and professional. The swimming pool was wonderful. I couldn't have asked for anything more.

      Reviewed June 02, 2019

      Dear Paul Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We at Hotel Istana Kuala Lumpur pledge to provide the best service and facilities to our valued guests. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded June 03, 2019
      Hotel Istana Kuala Lumpur City Centre
      9.2
      Exceptional
      Ruela from Canada
      Couple
      Deluxe
      Stayed 2 nights in May 2019

      Old but gold”

      Everything else was exceptional but the room is quite old. You could hear the washroom pipes at times and feels like it would fall apart in a second. We had two single beds and they were quite tiny and smaller than the others we’ve stayed in. The location is excellent. Within walking distance to the malls, local eateries, convenience stores, banks and other attractions. The facilities and service were exceptional. Please note that there is a RM200 deposit when you stay and a RM10/night tourist tax. Unfortunately we were not able to try the hotel food but the menu is well diverse.

      Reviewed May 16, 2019

      Dear Ruela Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded May 23, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      Maria from Netherlands
      Couple
      Deluxe
      Stayed 2 nights in May 2019

      Fantastic hotel”

      Great hotel in cenyre of KL with the best service there is. You always feel VIP. I visit KL since 1991 and knows what is best price/quality and Istana is really fantastic. Many thanks your staff always give ius a feeling we are a royal family!! Thanks and certainly till next time this year

      Reviewed May 10, 2019

      Dear Maria Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded May 14, 2019
      Hotel Istana Kuala Lumpur City Centre
      7.2
      Very good
      Mina from United States
      Group
      Twin/Double room - De Luxe
      Stayed 1 night in July 2019

      Very good”

      The hotel lobby is very pretty but uncomfortably cold and our room was freezing when we arrived. Beds were hard and uncomfortable and while staff was very friendly they were unknowledgeable we asked simple questions about onsite properties and where we could get coffee and they had no idea what. They couldn't even call us a cab to get to the airport

      Reviewed July 20, 2019

      Dear Mina Thank you very much for taking the time to share your experience with us. Kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 25, 2019
      Hotel Istana Kuala Lumpur City Centre
      6.4
      Good
      Keong from Malaysia
      Family with teens
      Deluxe
      Stayed 1 night in July 2019

      Satisfactory, but better Hotels possible for the price.”

      Extra bed request was not noted by reception until Agoda Booking Confirmation was shown. Thereafter, has to call housekeeping to bring in the bed. Otherwise, facilities are good. Muslim food and Chinese food available outside the Hotel. Chinese food not available in hotel. Parking is limited. Very delighted to see Hotel staffs are trying their best to please.

      Reviewed July 10, 2019

      Dear Keong Thank you very much for taking the time to share your experience with us. We truly apologize regarding the extra bed and have taken steps to ensure such occurrence does not happen again. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 12, 2019
      Hotel Istana Kuala Lumpur City Centre
      8.0
      Excellent
      Nur from Malaysia
      Business traveler
      Deluxe
      Stayed 3 nights in June 2019

      Check in process take longer time”

      Room, Breakfast, lunch, staff all nice My only comment is during check in time. I have to wait for 2.5hr for my room to be ready. I need to check several time at receptionist until my room to be ready. No update from them and only ask us to sit and wait. It make me annoyed and irritated.

      Reviewed July 04, 2019

      Dear Nur Thank you very much for taking the time to share your experience with us. We are delighted that overall you had enjoyed your stay with us. With regards to the check-in process, kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. We hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 05, 2019
      Hotel Istana Kuala Lumpur City Centre
      9.6
      Exceptional
      Chin from Australia
      Couple
      Deluxe
      Stayed 2 nights in June 2019

      Definitely highly recommended!!”

      This is the 2nd time in the last three months that we've stayed at this hotel. My first experience staying in Istana was way back in 2003 when travelling on business and I've been hooked since then. Throughout the years when I've stayed at this hotel both on business or on holiday, the one thing that has never changed is the quality of service and the friendliness of the staff. Although the rooms interior décor is starting to look a bit dated and could do with another facelift, the housekeeping team is still of a very high standard and the rooms are kept very well cleaned. I would still tell anyone who's interested in holidaying in KL to use Istana not just because of its excellent location but I know that like me and my wife, they will always remember the very high quality of service from the staff ranging from porters, concierge, reception to housekeeping and end up being hooked in, just like us.

      Reviewed July 02, 2019

      Dear Chin Thank you for your recent review as we always appreciate hearing from our guests. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects Hotel Istana’s hospitality. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 03, 2019
      Hotel Istana Kuala Lumpur City Centre
      10.0
      Exceptional
      Siti from Australia
      Family with young children
      Deluxe
      Stayed 1 night in July 2019

      Friendly staff, strategic place”

      All staff very friendly,polite.. Room clean and food very delicious

      Reviewed July 15, 2019

      Dear Siti Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 18, 2019
      Hotel Istana Kuala Lumpur City Centre
      8.0
      Excellent
      david from United Kingdom
      Business traveler
      Twin/Double room - De Luxe
      Stayed 1 night in July 2019

      Excellent entrance but sad and dated rooms ”

      Rooms need an uplift, bed sheets clean but gray with overuse. Rooms still in the nineteen nineties

      Reviewed July 15, 2019

      Dear David Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 18, 2019
      Hotel Istana Kuala Lumpur City Centre
      9.6
      Exceptional
      Harold from United States
      Family with teens
      Deluxe
      Stayed 2 nights in July 2019

      Great Hotel!”

      We’ve stayed here on 5 different trips. We will keep coming back!

      Reviewed July 13, 2019

      Dear Harold Thank you very much for taking the time to share your experience with us and for your loyalty towards our hotel. We are honored to hear that Hotel Istana has been and will be your preferred accommodation when you are in KL. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded July 15, 2019
      Hotel Istana Kuala Lumpur City Centre
      8.4
      Excellent
      Siti from Malaysia
      Business traveler
      Deluxe
      Stayed 1 night in April 2019

      Need improvement”

      The check in process smooth, beside the give me chance to check in early. I really mesmerized by the beauty of lobby and cafe at ground floor. Im disappointed by room condition. The bed is hard, beside the interior is old school. I do hope if hotel managment can improve it. Otherwise the course venue is comfortable and food so delicious.

      Reviewed April 26, 2019

      Dear Siti Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

      Responded May 14, 2019
      Hotel Istana Kuala Lumpur City Centre
      12345
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices

      |

      Dismiss

      Hotel Istana Kuala Lumpur City Centre
      |Excellent 8.2
      ×
      Check in. Step out.
      Experiences on Agoda. Because your room is just the beginning.

      • Excellent location
      • Pavilion Kuala Lumpur
      • Raja Chulan Monorail Station is within 0.15 km