Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
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10.0
Exceptional

"Pleasant staff with excellent service."

Mark

|

February 4, 2018

Club Room - Guestroom Hotel Istana Kuala Lumpur City Centre
Club Room - Guestroom
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Interior view Hotel Istana Kuala Lumpur City Centre
Interior view
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Interior view Hotel Istana Kuala Lumpur City Centre
Interior view
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Swimming pool [outdoor] Hotel Istana Kuala Lumpur City Centre
Swimming pool [outdoor]
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See map Hotel Istana Kuala Lumpur City Centre
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Excellent
Location
8.9
See all 6 photos Hotel Istana Kuala Lumpur City Centre
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What guests are saying:
GETAWAY
mohd from Malaysia
Couple
Enjoyed the stay here. Staff were very friendly and warm. The room and facilities were quite old though.
Mohamad from Malaysia
Solo traveler
Classic hotel with awesome food!
Jamie from Malaysia
Business traveler
Everything was good and comfy,just the bathtub stopper of my room not working,and the freezer not enough cold,location absolutely good,will visit again
lucas from Malaysia
Couple
good buffet, clean rooms
Nurul from Singapore
Family with young children
Excellent location close to lot of attractions and main road. Lovely breakfast both place and food.
Kashif from Thailand
Family with young children
Everything about this hotel are Great!
Mr. from Indonesia
Family with teens
Staying here is a great experience. Most of KL attractions can be accessed by foot or via LRT. Great breakfast buffet. Very cozy room. Staffs are very friendly. Will definitely come again.
Ilyana from Malaysia
Solo traveler
So near to everything in KL. Food was good and room was super clean!
Muhammad from Malaysia
Couple
Overall, very recommended.....cume karpet bilik saye duduk tue nampak kusam sikit...service tiptop 😊😊😊👍🏻👍🏻👍🏻
AINI from Malaysia
Family with young children

Hotel Istana Kuala Lumpur City Centre

Excellent location
- Inside city center
- What's nearby?
Excellent
From 7022 reviewsSee what guests said
8.2
/
10
Excellent service
8.2
Recommended by 89% of guests
Value for money8.1
Distance to city center1 km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.2 km
  • 150 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Select your room
8.1
Excellent
Room comfort & quality
This property is in high demand!Booked 23 times since yesterday | 24 travelers are looking at this property right now
Deluxe
Deluxe
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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Club Suite
Club Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Club Room
Club Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe Twin Towers View
Deluxe Twin Towers View
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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1 Bedroom Suite With Breakfast
1 Bedroom Suite With Breakfast
...
  • Non-smoking
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Standard 1 Bedroom Suite
Standard 1 Bedroom Suite
...
  • Non-smoking
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Two Bedroom Suite
Two Bedroom Suite
...
  • Non-smoking
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Double/Twin + 1 Child One Bedroom Suite
Double/Twin + 1 Child One Bedroom Suite
...
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    Bed And Breakfast Bb Superior Suite
    Bed And Breakfast Bb Superior Suite
    ...
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      SUITE TWO BEDROOMS - BED AND BREAKFAST
      SUITE TWO BEDROOMS - BED AND BREAKFAST
      ...
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        Have a question for Hotel Istana Kuala Lumpur City Centre?

        What people love about the property

        • 10.0
          Exceptional

          "We had a great time staying here and their staffs were superb!"

          Bella

          |

          January 27, 2017

        • 10.0
          Exceptional

          "Great staff and excellent facilities."

          IVOR

          |

          March 20, 2018

        • 10.0
          Exceptional

          "Good breakfast and AMAZING bathtubs."

          Maria F.

          |

          January 25, 2017

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        More about Hotel Istana Kuala Lumpur City Centre

        More about Hotel Istana Kuala Lumpur City Centre

        10.0
        Exceptional

        "A very nice & comfortable hotel."

        chiew L.

        |

        October 11, 2017

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What to eat nearby

        American cuisine
        American cuisine
        The Burger Bar by Fatboy's Concepts
        170 m American, Bar, Barbecue
        Ship
        210 m American, Asian, European
        51 Restaurant & Bar
        310 m American, Bar, European
        Asian cuisine
        Asian cuisine
        Kampachi Equatorial Hotel
        130 m Asian, Japanese, Sushi
        Shabu One
        150 m Asian
        Restoran Nagasari Curry House
        150 m Asian, Halal, Indian
        Chinese cuisine
        Chinese cuisine
        Yan's Restaurant
        400 m Chinese
        Silk Road
        470 m Chinese
        Shui Kee
        470 m Chinese

        What they offer

        9.2
        Exceptional

        "Overall good and nice hotel."

        nur A.

        |

        February 19, 2018

        Show less

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

        Show less

        Some helpful facts

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        Announcements

        From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

        Real reviews from real guests

        Agoda Reviews (7022)Booking.com Reviews (3278)
        8.2
        /
        10
        Cleanliness8.0
        Facilities8.1
        Location8.9
        Room comfort and quality8.1
        Service8.2
        Value for money8.1
        Provided by verified guests of Agoda
        All languages
        All guests (7022)
        All room types

        Show reviews that mention 

        Showing 5833 verified guest comments
        12345
        10.0
        Exceptional
        HUI from Malaysia
        Family with young children
        Deluxe
        Stayed 1 night in December 2018
        Clean, spacious and great location”
        The hotel is an old hotel but with good maintenance. The room was clean and spacious for our stay. The location of the hotel also very convenient to food, shopping and sightseeing. We will come back again in our next visit to KL.
        Reviewed January 16, 2019
        9.6
        Exceptional
        Felix from Sri Lanka
        Solo traveler
        Deluxe
        Stayed 7 nights in December 2018
        Old but Gold ”
        I stayed at the hotel for 7 nights from 7th to 14th December last year. I normally don't comment on my stays but this Hotel deserve a review. My preferred holiday destination for the last two years have been Malaysia. From the arrival to check out it was smooth in fact they got me an early check in and a higher floor room (17 floor) which was very spacious and functional. The hotel is old but everything were functional plus its CLEAN. Room carpets were really soft and comfy. The house keeping was very professional and deserve a thumbs up. I used the Spa at the hotel almost every other day and they were very professional and reasonable for a 5 star establishment. The place I really liked was the sports bar. I patronized the sports bar many nights and the atmosphere was really amazing and so was the band. Must thank Mark and Azmadeen plus Nora (F/B manager) for amazing service and attitude. Again the STAFF was the strength of the hotel. Keep up the good work. Cheers
        Reviewed January 16, 2019
        4.4
        Saravanan from Malaysia
        Business traveler
        Deluxe
        Stayed 1 night in January 2019
        Toilet not clean properly ”
        Toilet not clean properly, found hair & used tissue paper in toilet .They change another room for me but same problem. Found hair on long bath tube . Carpet in room also not clean properly. Quality of cleanest like 2 star hotel . Won’t recommend this hotel to those like clean hotel .
        Reviewed January 13, 2019
        8.4
        Excellent
        Siti from Singapore
        Couple
        Deluxe
        Stayed 3 nights in December 2018
        overall good”
        generally, it is a good hotel situated in a good location. Pavilion is just nearby and it is 5 mins walking distance to some night bars and massage areas. the staff are friendly and helpful. check-in/out was smooth and they even called me in the room to check if we had settled in comfortably. the toilet is ok, fully equipped with basic necessaties but some parts look old and dirty with some stains. the toilet flush system is not that strong. nonetheless, still a pleasant stay, suitable for couples and families with wide variety for breakfast buffet and welcome drinks offered for guests.
        Reviewed January 02, 2019
        8.0
        Excellent
        Tan from Malaysia
        Family with young children
        Deluxe
        Stayed 2 nights in December 2018
        Excellent Customer Service”
        Location is strategic. 3 mins walk to Pavillion. Staffs are super friendly. One of the friendliest i came across. Water pressure is strong, which is good. Wide spread of breakfast and pastries are very delicious. WIFI is fast. Though the furnishing is a bit outdated. Overall experience is excellence. Book with confident.
        Reviewed December 31, 2018
        10.0
        Exceptional
        NUR from Malaysia
        Family with young children
        Deluxe
        Stayed 1 night in December 2018
        A hotel with everything including a very busy road”
        If you bring a car, do not plan to use the road just before and after office hours. The traffic is horrible. Near Pavilion shopping mall but the malls around and the hotel itself do not cater much to kids(except Berjaya Times Square). The breakfast is huge and in the morning you can go around by walking to see and feel the hustle and bustle of the city of Kuala Lumpur.
        Reviewed December 29, 2018
        8.0
        Excellent
        Nurul from Singapore
        Group
        Deluxe
        Stayed 1 night in December 2018
        Pros and cons”
        Pros: room was big, lounge was awesome, the singers were splendid for happy hour, staffs(reception and bellboy) was extremely nice. Cons: hallway to rooms are spooky. Hotel is rundown. Lobby is pretty thou. Was 'disturbed' in the middle of the night. Thankfully stayed for one night in this hotel.
        Reviewed December 22, 2018
        10.0
        Exceptional
        SaoPing from Indonesia
        Family with young children
        Deluxe
        Stayed 2 nights in January 2019
        Amazing place”
        Will be back
        Reviewed January 16, 2019
        9.6
        Exceptional
        Keith from United Kingdom
        Couple
        Deluxe
        Stayed 2 nights in January 2019
        Best breakfast ever !”
        Large bedroom a little worn decor but the best breakfast ever great garden and open space with a pool
        Reviewed January 14, 2019
        8.4
        Excellent
        David from Australia
        Solo traveler
        Club Room
        Stayed 7 nights in December 2018
        Grand Hotel a bit aged”
        The Hotel is showing its age but is still clean and very comfortable in a prime location walking distance to everything in KLCC
        Reviewed January 14, 2019
        5.6
        Corina from Belgium
        Group
        Deluxe
        Stayed 2 nights in January 2019
        not really 5 *”
        The location is good in Bookit Bintang. But the hotel seems to be very old. we needed an extra bed , and what we got got it was a very uncomfortable bed for kinds..and we specified 3 adults..really disappointing because the person sleeping there had to suffer. we always got 2 coffes/teas instead of 3 and 2 small towels..when we arrived the room was not ready with the 3rd bed ...so quite a lot of negative stuff. When we tried to change money in the hotel, they show a currency but they told us is different, so we felt like cheated ....
        Reviewed January 11, 2019
        10.0
        Exceptional
        Jean from United Kingdom
        Couple
        Deluxe
        Stayed 19 nights in December 2018
        Exceptional”
        Have stayed here several times,and have always enjoyed our stay,we had a slight problem when getting taxis from hotel,very helpful in getting us a taxi,but they need to be certain that taxi drivers know where there taking you to,was in a taxi for 2 hours as driver had t got a clue where location was,even asking 4 times,also 2nd incident after booking taxi,to take us to coach station,taxi driver didn’t know where it was despite giving him a map and we nearly missed our coach,have stated my concerns to hotel,and they dealt with the matter.
        Reviewed January 11, 2019
        9.6
        Exceptional
        Kam from Malaysia
        Family with young children
        Club Suite
        Stayed 1 night in December 2018
        Great stay, excellent hospitality”
        Everything was fine, from check-in to check-out. But having some challenging situation during next day morning breakfast as was travelling with infant and kid... the hotel should give priority to guest with family / senior citizen to have table inside the restaurant instead of lounge or swimming pool area. They should also improving the facilities in the hotel for the kids, perhaps some play room or play ground. Other than that, everything was fine.
        Reviewed January 10, 2019
        6.4
        Good
        Ambrish from Malaysia
        Family with teens
        Deluxe
        Stayed 2 nights in December 2018
        Uncourteous Staff at reception ”
        Reached hotel on New Year eve at 3 PM at scheduled checkin time. Was told to wait for about 30 minutes as rooms were still getting cleaned. Kept on waiting till 6 PM without any proper communication and care and courtesy by the staff and reception Manager!!! No signs of five star hotel staff!! Have spoiled the evening program as could not get ready in time and programs as scheduled!!
        Reviewed January 10, 2019
        2.0
        Sandy from Mauritius
        Family with young children
        Deluxe
        Stayed 5 nights in December 2018
        Worst hotel in the world we have ever stayed ”
        From beginning to the end of 5 nights stay it was a nightmare. The photos on agoda site also are fake. All the rooms furnitures n amenities are over 20yrs. Dirty rooms, bathroom broken,Staffs arrogant, housekeeping did never clean room carpet. Dirty blanket, insects bugbite while sleeping due to poor cleaning of mattress. The most horrible hotel we have ever stayed. Being a frequent traveller all around the world. Never been to such a low grade hotel and srrvice. Towels were stained. The GM tried politely to excuse onbehalf of hotel with few drinks. Overall very bad experience for new year. Wl never recommend this hotel. And its worth to a one star hostel. Only the lobby is clean.
        Reviewed January 08, 2019
        9.2
        Exceptional
        Kuneswary from Malaysia
        Family with young children
        Deluxe
        Stayed 1 night in December 2018
        Excellent location”
        This hotel is at its prime location though its interior and furnishing is old.check in was smooth howwever no deposit was taken.. if no deposit was taken, then please be prepared to pay for your in room dining either by cash or credit card (visa or master card only) since amex not accepted.. another thing i find is the pillows in the room are quite thin in thickness and not fluffy thus sleeping was a bore..there wasnt any kids channel or programme subscribed thus be prepared to bring any cartoon in your usb sticks..otherwise their breakfast buffet was excellent with plenty of variety and in room dining diahes was tasty..however the chef did overcooked my poach and half boiled eggs..stay was overall great..
        Reviewed December 17, 2018
        Dear Kuneswary Thank you for taking the time to write a review on our hotel. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We have also highlighted your comments to the respective Heads of Department to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
        Responded January 14, 2019
        Hotel Istana Kuala Lumpur City Centre
        8.4
        Excellent
        Linda from Malaysia
        Family with young children
        Deluxe
        Stayed 1 night in December 2018
        In average ok la”
        Best part was, masuk bilik pun dah sejuk. Centralized Aircond maybe. Mkn average sedap dgn standard menu. Kurang suke ngn toilet sbb once lantai bsah, pyh kering sbb air tak direct g saliran air. Suai tuk org keje kot sbb view x busy, tenang je. Deposit patutnya rm200 plus2 tp kaunter just mintak 100. Memudahkan customer la.
        Reviewed December 14, 2018
        Dear Linda Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur
        Responded December 14, 2018
        Hotel Istana Kuala Lumpur City Centre
        10.0
        Exceptional
        Andrew from Australia
        Couple
        Deluxe
        Stayed 1 night in December 2017
        One of my favourites”
        We have stayed at Istana many times over the past few years and it is always a favourite. The price is one of the lowest in the area but the facilities and rooms are some of the best. Yes, it's an old hotel, but it is well looked after and the staff are always friendly. Quite a few of them remember us from past visits as well which is always a good sign.
        Reviewed December 11, 2018
        Dear Andrew Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur
        Responded December 14, 2018
        Hotel Istana Kuala Lumpur City Centre
        10.0
        Exceptional
        Andrew from Australia
        Couple
        Deluxe
        Stayed 2 nights in June 2018
        Feels like home”
        We have stayed at Istana many times over the past few years and it is always a favourite. The price is one of the lowest in the area but the facilities and rooms are some of the best. Yes, it's an old hotel, but it is well looked after and the staff are always friendly. Quite a few of them remember us from past visits as well which is always a good sign.
        Reviewed December 11, 2018
        Dear Andrew Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur
        Responded December 14, 2018
        Hotel Istana Kuala Lumpur City Centre
        10.0
        Exceptional
        Andrew from Australia
        Couple
        Deluxe
        Stayed 1 night in November 2018
        Quick stopover before heading to Penang”
        We have stayed at Istana many times over the past few years and it is always a favourite. The price is one of the lowest in the area but the facilities and rooms are some of the best. Yes, it's an old hotel, but it is well looked after and the staff are always friendly. Quite a few of them remember us from past visits as well which is always a good sign.
        Reviewed December 11, 2018
        Dear Andrew Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur
        Responded December 14, 2018
        Hotel Istana Kuala Lumpur City Centre
        12345
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        Hotel Istana Kuala Lumpur City Centre
        |Excellent 8.2
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        • Excellent location
        • Pavilion Kuala Lumpur
        • Raja Chulan Monorail Station is within 0.15 km