Hotel Istana Kuala Lumpur City Centre
Club Room - Guestroom Hotel Istana Kuala Lumpur City Centre
Interior view Hotel Istana Kuala Lumpur City Centre
Interior view Hotel Istana Kuala Lumpur City Centre
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8.2
Excellent
29.1% this month
/10
(7855 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • The Weld140 m
  • Raja Chulan Monorail Station150 m
  • California Fitness160 m
  • Thetole Acupuncture & Herbal Medical Centre180 m
  • Kitschy Classy Kuala Lumpur210 m
  • No Black Tie220 m
  • Finnegan’s250 m
  • Blue Boy280 m
  • Green Man300 m
  • Olé Café300 m
  • Free Wi-Fi

    Hotel Istana Kuala Lumpur City Centre

    73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map
    "Pros: room was big, lounge was awesome, the singers were splendid for happy hour, staffs(reception and bellboy) was extremely nice."
    Nurul - December 22, 2018
    Exceptional reputation
    Recommended by 88% of guests
    Fantastic breakfast
    87% positive mentions
    • 140 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 139 times | 11 travelers are looking at this property right now

    Property ranking|Compared to 13,223 Kuala Lumpur properties
    See all rankings
    Location score
    8.9/10
    Room comfort score
    8.1/10
    Review score - United States
    8.0/10
    Service score
    8.2/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Value for money8.1
    Distance to city center0.1 km
    Location rating8.9
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.4 km

    Rooms available at Hotel Istana Kuala Lumpur City Centre

    8.1
    Excellent
    Room comfort & quality
    Deluxe
    Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single be...
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    Club Suite
    Club Suite
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed
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    Club Room
    Club Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single be...
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    Deluxe Twin Towers View
    Deluxe Twin Towers View
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single be...
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    Deluxe Twin Room
    Deluxe Twin Room
    ...
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      Suite Quadruple Room
      Suite Quadruple Room
      ...
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        Standard 2 Bedroom Suite
        Standard 2 Bedroom Suite
        ...
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          Run of House
          Run of House
          ...
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            Suite - 2 Bedrooms - Room Only
            Suite - 2 Bedrooms - Room Only
            ...
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              Bed And Breakfast Bb Superior Suite
              Bed And Breakfast Bb Superior Suite
              ...
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                Frequently asked questions

                What time is check-in and check-out at Hotel Istana Kuala Lumpur City Centre?

                Check-in at Hotel Istana Kuala Lumpur City Centre starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Hotel Istana Kuala Lumpur City Centre to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

                How do I get to Hotel Istana Kuala Lumpur City Centre?

                Getting to Hotel Istana Kuala Lumpur City Centre from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 250 MYR. Requests should be made to the property in the "Special Request" field in the booking form. If you would like to drive to Hotel Istana Kuala Lumpur City Centre, a car park is available both onsite and nearby for use and is free of charge. Convenient parking options including valet parking are also offered at the property. You can travel around in Kuala Lumpur easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

                Is breakfast offered at Hotel Istana Kuala Lumpur City Centre?

                Buffet breakfast is offered at Hotel Istana Kuala Lumpur City Centre from 6:00 AM to 11:00 AM.

                What are my dining options at Hotel Istana Kuala Lumpur City Centre?

                Hotel Istana Kuala Lumpur City Centre has many in-house restaurants for hungry guests to dine-in. Urban, Taman Sari Brasserie, Songket Lounge and Sports Bar offer tasty international cuisine. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.

                Can special events be hosted at Hotel Istana Kuala Lumpur City Centre?

                Special events such as weddings may be hosted at Hotel Istana Kuala Lumpur City Centre. The property has indoor venues that can hold up to 2000 people. Event decoration, floral, audio-visual, Wi-Fi, parking, celebratory cake and food and beverage services are offered to help your event go smoothly. Event hosting is hard work " as hosts, you can enjoy pampering rituals (spa or massage) before or after your event as part of your event package.
                End your big day with special turn-down services to mark your special occasion. Services including room decoration are available upon request.
                Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

                Can business events be hosted at Hotel Istana Kuala Lumpur City Centre?

                On-site venues and convenient event services make Hotel Istana Kuala Lumpur City Centre an ideal choice for hosting events such as meetings, corporate events and exhibitions. The business venues at Hotel Istana Kuala Lumpur City Centre can hold up to 60 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment, Wi-Fi, amenities and services and parking services is available to help make your business event a successful one. Event attendees can enjoy their participation even more with snacks and soft drinks provided by Hotel Istana Kuala Lumpur City Centre.
                Interested in hosting a business event? Let Hotel Istana Kuala Lumpur City Centre know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

                What is the smoking policy at Hotel Istana Kuala Lumpur City Centre?

                Hotel Istana Kuala Lumpur City Centre is not a smoke-free property. Guests are also permitted to smoke in the designated smoking areas provided by the property. There are both smoking and non-smoking floors available at Hotel Istana Kuala Lumpur City Centre. Simply indicate your preference when booking on Agoda, and Hotel Istana Kuala Lumpur City Centre will place you on the requested floor type.

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                Explore the neighborhood

                What people love about Hotel Istana Kuala Lumpur City Centre

                • 5.6
                  Review score
                  Location

                  "The location is good in Bookit Bintang."

                  Corina

                  |

                  January 11, 2019

                • 9.2
                  Exceptional
                  Spaciousness

                  "The hotel room is spacious and clean"

                  CHING F.

                  |

                  November 21, 2018

                • 8.0
                  Very good
                  Location

                  "Location is great within walking distance to Pavilion."

                  Amin

                  |

                  December 3, 2018

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                More about Hotel Istana Kuala Lumpur City Centre

                More about Hotel Istana Kuala Lumpur City Centre

                6.4
                Good

                "Room service was excellent."

                Akhtar

                |

                January 11, 2019

                An overview

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                What they offer

                7.6
                Very good

                "The area was very convenient, and the sport bar inside was n..."

                Ian

                |

                January 14, 2019

                Read more reviews
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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What to eat nearby

                American cuisine
                American cuisine
                The Burger Bar by Fatboy's Concepts
                170 m American, Bar, Barbecue
                Ship
                210 m American, Asian, European
                51 Restaurant & Bar
                310 m American, Bar, European
                Asian cuisine
                Asian cuisine
                Kampachi Equatorial Hotel
                130 m Asian, Japanese, Sushi
                Shabu One
                150 m Asian
                Restoran Nagasari Curry House
                150 m Asian, Halal, Indian
                Chinese cuisine
                Chinese cuisine
                Yan's Restaurant
                400 m Chinese
                Silk Road
                470 m Chinese
                Shui Kee
                470 m Chinese

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

                From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                Reviews of Hotel Istana Kuala Lumpur City Centre from real guests

                Provided by verified guests of Agoda
                Agoda Reviews (7855)Booking.com Reviews (3582)
                8.2
                /
                10
                Excellent
                29.1% this month
                Cleanliness8.0
                Facilities8.1
                Location8.9
                Room comfort and quality8.1
                Service8.2
                Value for money8.1
                Rating
                9+ Exceptional (1897)
                8-9 Excellent (1477)
                7-8 Very Good (1527)
                6-7 Good (628)
                <6 Below Expectation (647)
                Time of the year
                Mar - May (1622)
                Jun - Aug (1431)
                Sep - Nov (1402)
                Dec - Feb (1721)
                All guests (7855)
                All room types
                All languages

                Show reviews that mention 

                Showing 6176 verified guest comments
                12345
                7.6
                Very good
                Alvin from Australia
                Couple
                Deluxe
                Stayed 4 nights in July 2019

                Hotel in good location ”

                Great location near shopping and restaurants area of Bukit Bintang. Big rooms. But hotel needs some renovation as getting old and worn out. Room amenities good but hand towels are not always provided for some strange reason. Breakfast can be improved by more variety and better quality food. Overall, good value for money hotel and would recommend if price remains competitive.

                Reviewed July 23, 2019

                Dear Alvin Thank you very much for taking the time to share your experience with us. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We have highlighted your comments to the respective Heads of Departments to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 25, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                Vsevolod
                Solo traveler
                Deluxe
                Stayed 4 nights in June 2019

                Decent hotel with excellent location and reasonable price”

                Advantages: 1. Helpful staff 2. Decent price 3. Very good location 4. Quiet place 5. Internet (wi-fi) is free and of good quality Disadvantages: 1. Payment by card often is not possible because of problem with their devices.

                Reviewed July 04, 2019

                Dear Vsevolod Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We look forward to your return to the hotel soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 05, 2019
                Hotel Istana Kuala Lumpur City Centre
                6.0
                LEE from Hong Kong
                Business traveler
                Deluxe
                Stayed 3 nights in July 2019

                Above average”

                Stayed 3 days with bad experiences of: can't find my booking ; requesting make up room but taking action after 1.5 hrs; daily cleaning timing also is at after 5pm.

                Reviewed July 25, 2019

                Dear Lee Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. They are certainly not synonymous with our usual high standards for excellent service standards. We have highlighted your comments to the respective Heads of Departments to take corrective measures. We hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 25, 2019
                Hotel Istana Kuala Lumpur City Centre
                8.0
                Excellent
                Roszalanhisham from Malaysia
                Business traveler
                Deluxe
                Stayed 1 night in July 2019

                Good location ”

                Nice.and good.location

                Reviewed July 20, 2019

                Dear Roszalanhisham Thank you for your recent review as we always appreciate hearing from our guests. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 25, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                Nur from Singapore
                Group
                Deluxe
                Stayed 2 nights in July 2019

                Wonderful stay ”

                Stayed for 2 nights. Staffs were friendly. The breakfast was acceptable. Room is clean and the air con is working well. Plus point, Location is walkable to pavilion

                Reviewed July 25, 2019

                Dear Nur Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We look forward to your return to the hotel soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 25, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                Saeed
                Solo traveler
                Deluxe
                Stayed 14 nights in May 2019

                Very good hotel, I will recommend this hotel, it’s close to monorail and close to major shopping ”

                I will recommend this hotel, but don’t take room 13 or 28 in any floor as its behind elevators and noisy, unless you are heavy sleeper it’s ok. I would like to thank the staff they are very helpful and friendly and cooperative

                Reviewed June 15, 2019

                Dear Saeed Thank you for choosing to stay with us and for your wonderful comments. As you mentioned, the strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded June 17, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                Susanna from Finland
                Couple
                Deluxe
                Stayed 2 nights in June 2019

                Amazing hospitality”

                Grand old hotel with all the modern comforts. Only minus found was that the fridge in the room wasn't working. Tiny minus. The best bed I have ever slept. Gym needs a bit improvement. I would any time return to hotel.

                Reviewed June 12, 2019

                Dear Susanna Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. In the meantime, we have highlighted your comment regarding the fridge to the respective Head of Department to take corrective measures. We are delighted that overall you had enjoyed your stay with us and look forward to welcoming you back again. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded June 13, 2019
                Hotel Istana Kuala Lumpur City Centre
                8.0
                Excellent
                Del from Singapore
                Group
                Deluxe
                Stayed 2 nights in June 2019

                All smiles!”

                The excellent service and great ambience that brought me back here. Though its an old hotel, cleanliness was not compromised. The buffet spread was a delight that we were looking forward to each morning of our stay. Mr Vadhi, the staff from Taman Sari speaks articulately and treated us cordially. It feels like home.That also goes to the rest of the service crew. They made sure that the table was clear in time and never fail to smile. The bed was very cosy. And the room comes with a nice view from our 17 floor. It was a quiet and peaceful environment. You definitely would have a good sleep.

                Reviewed June 10, 2019

                Dear Del Thank you so much for your outstanding review and for your loyalty to Hotel Istana. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

                Responded June 13, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                John from Australia
                Couple
                Deluxe
                Stayed 11 nights in May 2019

                Great location with friendly and helpful staff ”

                I always stay at Istana because of its handy location, friendly and helpful staff and the rooms are large and clean. The breakfast buffet is excellent with something for all tastes and diets. The pool and gym are also good. All staff are helpful and friendly where nothing is a problem. I would recommend Istana hotel to all.

                Reviewed June 03, 2019

                Dear John Thank you very much for taking the time to share your experience with us and for your loyalty to our Hotel. We are honored to hear that Hotel Istana is your preferred accommodation when you are in Kuala Lumpur. We look forward to provide you with another comfortable stay in the future. Regards Hotel Istana Kuala Lumpur

                Responded June 03, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                Paul from United States
                Solo traveler
                Deluxe
                Stayed 4 nights in May 2019

                Best hotel experience of 2019”

                I spent the last few weeks traveling to Singapore, Thailand, and Malaysia. My stay at Hotel Istana was by far the best hotel of my trip in every respect. It was the least expensive hotel I stayed in. Yet it was the finest with a terrific view of downtown and the Petronas Twin Towers. Location is ideal, as it is walking distance to the monorail and other metro lines making it easy to get to/from the airport and other locations downtown. It is also walking distance to Butik Bintang, Jalan Alor, Pavilion Mall, and many other places you may want to visit. We also walked from the hotel to Chinatown (Petaling Street) and the Petronas Twin Towers. The hotel and rooms were very clean. The came by the room late afternoon to see if fresh towels or other bathroom items were required. The staff was courteous and professional. The swimming pool was wonderful. I couldn't have asked for anything more.

                Reviewed June 02, 2019

                Dear Paul Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We at Hotel Istana Kuala Lumpur pledge to provide the best service and facilities to our valued guests. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded June 03, 2019
                Hotel Istana Kuala Lumpur City Centre
                9.2
                Exceptional
                Ruela from Canada
                Couple
                Deluxe
                Stayed 2 nights in May 2019

                Old but gold”

                Everything else was exceptional but the room is quite old. You could hear the washroom pipes at times and feels like it would fall apart in a second. We had two single beds and they were quite tiny and smaller than the others we’ve stayed in. The location is excellent. Within walking distance to the malls, local eateries, convenience stores, banks and other attractions. The facilities and service were exceptional. Please note that there is a RM200 deposit when you stay and a RM10/night tourist tax. Unfortunately we were not able to try the hotel food but the menu is well diverse.

                Reviewed May 16, 2019

                Dear Ruela Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded May 23, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                Maria from Netherlands
                Couple
                Deluxe
                Stayed 2 nights in May 2019

                Fantastic hotel”

                Great hotel in cenyre of KL with the best service there is. You always feel VIP. I visit KL since 1991 and knows what is best price/quality and Istana is really fantastic. Many thanks your staff always give ius a feeling we are a royal family!! Thanks and certainly till next time this year

                Reviewed May 10, 2019

                Dear Maria Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded May 14, 2019
                Hotel Istana Kuala Lumpur City Centre
                7.2
                Very good
                Mina from United States
                Group
                Deluxe
                Stayed 1 night in July 2019

                Very good”

                The hotel lobby is very pretty but uncomfortably cold and our room was freezing when we arrived. Beds were hard and uncomfortable and while staff was very friendly they were unknowledgeable we asked simple questions about onsite properties and where we could get coffee and they had no idea what. They couldn't even call us a cab to get to the airport

                Reviewed July 20, 2019

                Dear Mina Thank you very much for taking the time to share your experience with us. Kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 25, 2019
                Hotel Istana Kuala Lumpur City Centre
                6.4
                Good
                Keong from Malaysia
                Family with teens
                Deluxe
                Stayed 1 night in July 2019

                Satisfactory, but better Hotels possible for the price.”

                Extra bed request was not noted by reception until Agoda Booking Confirmation was shown. Thereafter, has to call housekeeping to bring in the bed. Otherwise, facilities are good. Muslim food and Chinese food available outside the Hotel. Chinese food not available in hotel. Parking is limited. Very delighted to see Hotel staffs are trying their best to please.

                Reviewed July 10, 2019

                Dear Keong Thank you very much for taking the time to share your experience with us. We truly apologize regarding the extra bed and have taken steps to ensure such occurrence does not happen again. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 12, 2019
                Hotel Istana Kuala Lumpur City Centre
                8.0
                Excellent
                Nur from Malaysia
                Business traveler
                Deluxe
                Stayed 3 nights in June 2019

                Check in process take longer time”

                Room, Breakfast, lunch, staff all nice My only comment is during check in time. I have to wait for 2.5hr for my room to be ready. I need to check several time at receptionist until my room to be ready. No update from them and only ask us to sit and wait. It make me annoyed and irritated.

                Reviewed July 04, 2019

                Dear Nur Thank you very much for taking the time to share your experience with us. We are delighted that overall you had enjoyed your stay with us. With regards to the check-in process, kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. We hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 05, 2019
                Hotel Istana Kuala Lumpur City Centre
                9.6
                Exceptional
                Chin from Australia
                Couple
                Deluxe
                Stayed 2 nights in June 2019

                Definitely highly recommended!!”

                This is the 2nd time in the last three months that we've stayed at this hotel. My first experience staying in Istana was way back in 2003 when travelling on business and I've been hooked since then. Throughout the years when I've stayed at this hotel both on business or on holiday, the one thing that has never changed is the quality of service and the friendliness of the staff. Although the rooms interior décor is starting to look a bit dated and could do with another facelift, the housekeeping team is still of a very high standard and the rooms are kept very well cleaned. I would still tell anyone who's interested in holidaying in KL to use Istana not just because of its excellent location but I know that like me and my wife, they will always remember the very high quality of service from the staff ranging from porters, concierge, reception to housekeeping and end up being hooked in, just like us.

                Reviewed July 02, 2019

                Dear Chin Thank you for your recent review as we always appreciate hearing from our guests. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects Hotel Istana’s hospitality. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 03, 2019
                Hotel Istana Kuala Lumpur City Centre
                10.0
                Exceptional
                Siti from Australia
                Family with young children
                Deluxe
                Stayed 1 night in July 2019

                Friendly staff, strategic place”

                All staff very friendly,polite.. Room clean and food very delicious

                Reviewed July 15, 2019

                Dear Siti Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 18, 2019
                Hotel Istana Kuala Lumpur City Centre
                8.0
                Excellent
                david from United Kingdom
                Business traveler
                Deluxe
                Stayed 1 night in July 2019

                Excellent entrance but sad and dated rooms ”

                Rooms need an uplift, bed sheets clean but gray with overuse. Rooms still in the nineteen nineties

                Reviewed July 15, 2019

                Dear David Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 18, 2019
                Hotel Istana Kuala Lumpur City Centre
                9.6
                Exceptional
                Harold from United States
                Family with teens
                Deluxe
                Stayed 2 nights in July 2019

                Great Hotel!”

                We’ve stayed here on 5 different trips. We will keep coming back!

                Reviewed July 13, 2019

                Dear Harold Thank you very much for taking the time to share your experience with us and for your loyalty towards our hotel. We are honored to hear that Hotel Istana has been and will be your preferred accommodation when you are in KL. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded July 15, 2019
                Hotel Istana Kuala Lumpur City Centre
                8.4
                Excellent
                Siti from Malaysia
                Business traveler
                Deluxe
                Stayed 1 night in April 2019

                Need improvement”

                The check in process smooth, beside the give me chance to check in early. I really mesmerized by the beauty of lobby and cafe at ground floor. Im disappointed by room condition. The bed is hard, beside the interior is old school. I do hope if hotel managment can improve it. Otherwise the course venue is comfortable and food so delicious.

                Reviewed April 26, 2019

                Dear Siti Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

                Responded May 14, 2019
                Hotel Istana Kuala Lumpur City Centre
                12345
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                Hotel Istana Kuala Lumpur City Centre
                |Excellent 8.2
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                Experiences on Agoda. Because your room is just the beginning.

                • Excellent location
                • Pavilion Kuala Lumpur
                • Raja Chulan Monorail Station is within 0.15 km