Hotel Istana Kuala Lumpur City Centre

Hotel Istana Kuala Lumpur City Centre

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200
- View on map
Club Room - Guestroom Hotel Istana Kuala Lumpur City Centre
Club Room - Guestroom
    Removed from saved list
    Interior view Hotel Istana Kuala Lumpur City Centre
    Interior view Hotel Istana Kuala Lumpur City Centre
    Swimming pool [outdoor] Hotel Istana Kuala Lumpur City Centre
    Club Room - Guestroom Hotel Istana Kuala Lumpur City Centre
    See all 48 photos
     Hotel Istana Kuala Lumpur City Centre

    Hotel Istana Kuala Lumpur City Centre Reviews

    8.2
    Excellent
    /10
    (7548 reviews)See what guests said
    8.4
    Excellent

    "Classic hotel with awesome food!"

    Jamie

    -

    December 27, 2018

    8.2
    Excellent service
    Recommended by 89% of guests

    Things you’ll love about Hotel Istana Kuala Lumpur City Centre

    Things you'll love

    • 140 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    Excellent
    Location
    8.9
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Pavilion Kuala Lumpur370 m
  • Aquaria KLCC540 m
  • Kuala Lumpur City Centre (KLCC)790 m
  • Suria KLCC880 m
  • Petronas Twin Towers970 m
  • Petaling Street1.44 km
  • Sri Maha Mariamman Temple1.66 km
  • Thean Hou Temple3.96 km
  • Mid Valley Mega Mall5.01 km
  • Batu Caves10.63 km
  • Don't miss out!

    8 travelers are looking at this property right now | 15 travelers have booked today.

    Value for money8.1
    Distance to city center0.1 km
    Location rating8.9
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.4 km

    Rooms available at Hotel Istana Kuala Lumpur City Centre

    8.1
    Excellent
    Room comfort & quality
    Deluxe
    Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single b...
    Enter dates to see prices
    Club Suite
    Club Suite
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Room
    Club Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single b...
    Enter dates to see prices
    Deluxe Twin Towers View
    Deluxe Twin Towers View
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed or 2 single b...
    Enter dates to see prices
    1 Bedroom Suite With Breakfast
    1 Bedroom Suite With Breakfast
    ...
    • Non-smoking
    Enter dates to see prices
    Standard 1 Bedroom Suite
    Standard 1 Bedroom Suite
    ...
    • Non-smoking
    Enter dates to see prices
    Suite Two Bedrooms
    Suite Two Bedrooms
    ...
      Enter dates to see prices
      Suite One Bedroom
      Suite One Bedroom
      ...
        Enter dates to see prices
        Two Bedroom Suite
        Two Bedroom Suite
        ...
        • Non-smoking
        Enter dates to see prices
        Luxury Room Shared Bed
        Luxury Room Shared Bed
        ...
          Enter dates to see prices
          Have a question for Hotel Istana Kuala Lumpur City Centre?

          What people love about Hotel Istana Kuala Lumpur City Centre

          • 10.0
            Exceptional

            "Everything about this hotel are Great!"

            Mr.

            |

            December 19, 2018

          • 5.6
            Review score

            "The location is good in Bookit Bintang."

            Corina

            |

            January 11, 2019

          • 8.0
            Very good

            "Pros: room was big, lounge was awesome, the singers were splendid for happy hour, staffs(reception and bellboy) was extremely nice."

            Nurul

            |

            December 22, 2018

          Up to 30% off with Agoda Insider Deals!

          Prices drop the moment you sign in!

          Sign in now
          More about Hotel Istana Kuala Lumpur City Centre

          More about Hotel Istana Kuala Lumpur City Centre

          6.4
          Good

          "Room service was excellent."

          Akhtar

          |

          January 11, 2019

          An overview

          Show less

          What they offer

          7.6
          Very good

          "The area was very convenient, and the sport bar inside was n..."

          Ian

          |

          January 14, 2019

          Read more reviews
          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          American cuisine
          American cuisine
          The Burger Bar by Fatboy's Concepts
          170 m American, Bar, Barbecue
          Ship
          210 m American, Asian, European
          51 Restaurant & Bar
          310 m American, Bar, European
          Asian cuisine
          Asian cuisine
          Kampachi Equatorial Hotel
          130 m Asian, Japanese, Sushi
          Shabu One
          150 m Asian
          Restoran Nagasari Curry House
          150 m Asian, Halal, Indian
          Chinese cuisine
          Chinese cuisine
          Yan's Restaurant
          400 m Chinese
          Silk Road
          470 m Chinese
          Shui Kee
          470 m Chinese

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

          Show less

          Announcements

          From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

          Reviews of Hotel Istana Kuala Lumpur City Centre from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (7548)Booking.com Reviews (3447)
          8.2
          /
          10
          Cleanliness8.0
          Facilities8.1
          Location8.9
          Room comfort and quality8.1
          Service8.2
          Value for money8.1
          All languages
          All guests (7548)
          All room types

          Show reviews that mention 

          Showing 6048 verified guest comments
          12345
          9.2
          Exceptional
          Ruela from Canada
          Couple
          Deluxe
          Stayed 2 nights in May 2019

          Old but gold”

          Everything else was exceptional but the room is quite old. You could hear the washroom pipes at times and feels like it would fall apart in a second. We had two single beds and they were quite tiny and smaller than the others we’ve stayed in. The location is excellent. Within walking distance to the malls, local eateries, convenience stores, banks and other attractions. The facilities and service were exceptional. Please note that there is a RM200 deposit when you stay and a RM10/night tourist tax. Unfortunately we were not able to try the hotel food but the menu is well diverse.

          Reviewed May 16, 2019

          Dear Ruela Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 23, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Maria from Netherlands
          Couple
          Deluxe
          Stayed 2 nights in May 2019

          Fantastic hotel”

          Great hotel in cenyre of KL with the best service there is. You always feel VIP. I visit KL since 1991 and knows what is best price/quality and Istana is really fantastic. Many thanks your staff always give ius a feeling we are a royal family!! Thanks and certainly till next time this year

          Reviewed May 10, 2019

          Dear Maria Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 14, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          John from Australia
          Couple
          Deluxe
          Stayed 1 night in May 2019

          Exceptional”

          Good location, large rooms, great breakfast buffet and friendly and helpful staff. I always enjoy staying at the Istana. Good pool and gym facilities.

          Reviewed May 22, 2019

          Dear John Thank you for your recent review as we always appreciate hearing from our guests. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 23, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Dieter from Australia
          Couple
          Deluxe Twin Towers View
          Stayed 3 nights in May 2019

          Great Experience”

          We were fortunate to be upgraded to a suite and that was the start of a positive stay. This grand hotel with its wonderful, friendly and helpful staff provided sumptuous breakfasts and a Ramadan dinner to die for with a five star street food experience. It was convenient to everything in a quiet city centre location.

          Reviewed May 19, 2019

          Dear Dieter Thank you for your recent review as we always appreciate hearing from our guests. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 23, 2019
          Hotel Istana Kuala Lumpur City Centre
          8.4
          Excellent
          Yeap from Malaysia
          Business traveler
          Deluxe
          Stayed 2 nights in May 2019

          Attending a training.”

          Though the hotel looks not new exterior but the it keeps up to the standard of a 4-5 star hotel. I especially impressed with the bath room, spotless and bright and the shower and bathtub thumbs up. Oh ya, Beautiful carpet, feels clean. The reception personnel needs to be trained to more helpful with initiative to provide customer service.

          Reviewed May 18, 2019

          Dear Yeap Thank you very much for taking the time to share your experience with us. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities. We have also taken note of your comments regarding our Associates. Kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 23, 2019
          Hotel Istana Kuala Lumpur City Centre
          8.0
          Excellent
          Chuen from Malaysia
          Couple
          Deluxe
          Stayed 1 night in May 2019

          Excellent Hotel”

          The room was clean and spacious, food was excellent and the staff members are very friendly and helpful.

          Reviewed May 21, 2019

          Dear Chuen Thank you for your recent review as we always appreciate hearing from our guests. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects Hotel Istana’s hospitality. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 23, 2019
          Hotel Istana Kuala Lumpur City Centre
          9.2
          Exceptional
          Asif from United Kingdom
          Business traveler
          Deluxe
          Stayed 7 nights in April 2019

          Great value, excellent location some teething issues. Still recommend staying”

          Had a great stay, place was clean and service was amazing. Only dissapointments were that the room was a little tired and the main shower hot water was not working (I didn't have time to complain) For the price I paid, I would highly recommend.

          Reviewed May 02, 2019

          Dear Asif Thank you for choosing to stay with us and sharing your comments with us. We are delighted that overall you had enjoyed your stay with us. We look forward to welcoming you back again. Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 14, 2019
          Hotel Istana Kuala Lumpur City Centre
          8.4
          Excellent
          Siti from Malaysia
          Business traveler
          Deluxe
          Stayed 1 night in April 2019

          Need improvement”

          The check in process smooth, beside the give me chance to check in early. I really mesmerized by the beauty of lobby and cafe at ground floor. Im disappointed by room condition. The bed is hard, beside the interior is old school. I do hope if hotel managment can improve it. Otherwise the course venue is comfortable and food so delicious.

          Reviewed April 26, 2019

          Dear Siti Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 14, 2019
          Hotel Istana Kuala Lumpur City Centre
          9.2
          Exceptional
          Lee from Malaysia
          Couple
          Deluxe
          Stayed 1 night in November 2018

          Staff need awareness on breastmilk handling method”

          Pro: Love their breakfast! Alot of varieties. Cons: Passed my freezed breastmilk (in cooler bag) upon check-in to the receptionist and requested them to freeze it. However, when I received back my breastmilk during check-out, it was all thawed and the cooler bag is cold. I suspect the put the whole bag into the freezer/ fridge. Wasted my 30oz of breastmilk.

          Reviewed April 23, 2019

          Dear Lee Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. While we are delighted to know that you have enjoyed your breakfast dining experience at Taman Sari Brasserie, we apologize for the mis-communication regarding the breastmilk issue. Please accept our sincere apologies for the unpleasantness and we hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

          Responded April 25, 2019
          Hotel Istana Kuala Lumpur City Centre
          8.4
          Excellent
          Mohd from Malaysia
          Couple
          Deluxe
          Stayed 3 nights in April 2019

          Housekeeping & reception”

          Request for hand towel during housekeeping but was not given due to shortage. Promised to give later but was not delivered on that day. Second day housekeeping was done & again no face towel given. Request by calling housekeeping dept late in the evening, the face was finally delivered. Reception staff were very helpful & friendly. Keep it up!!!

          Reviewed April 22, 2019

          Dear Mohd Thank you for choosing to stay with us and sharing your comments. We have also taken note of your comments regarding our Associates. Kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

          Responded April 25, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Tam
          Business traveler
          Deluxe
          Stayed 1 night in April 2019

          Great”

          Great Services all officers, especially officers, Ms.Azwa, Mr. Baharuddin, Ms. Irma, Ms. Rupa, chef din, Mr.Shahril at Business Club Lounge 20 floor, it's great Services here. Too impressive and happiness here at Istana Hotel @ Hotel Istana Kuala Lumpur City Centre

          Reviewed April 10, 2019

          Dear Tam Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. We look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

          Responded April 12, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Tam
          Business traveler
          Deluxe
          Stayed 1 night in April 2019

          Great all at Istana Hotel”

          Great Services all officers, especially officers, Ms.Azwa, Mr. Baharuddin, Ms. Irma, Ms. Rupa, chef din, Mr.Shahril at Business Club Lounge 20 floor, it's great Services here. Too impressive and happiness here at Istana Hotel @ Hotel Istana Kuala Lumpur City Centre

          Reviewed April 10, 2019

          Dear Tam Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. We look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

          Responded April 12, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Alberto from Argentina
          Couple
          Deluxe
          Stayed 3 nights in March 2019

          Delightful experience”

          A premium hotel, conveniently located very close to the Monoriel station, just a few steps from Alor street, close to the Twin Towers and the KL Eco Park ... excellent breakfast, comfortable rooms, professional attention, and warm smiles. You can't ask for more. My special thanks to Aziz (I hope I am spelling well his name) who took care of our room in the 15th floor :) Thanks Aziz !

          Reviewed March 31, 2019

          Dear Alberto Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

          Responded April 04, 2019
          Hotel Istana Kuala Lumpur City Centre
          8.8
          Excellent
          Huzir from Malaysia
          Family with young children
          Deluxe
          Stayed 1 night in March 2019

          Excellent Receptionist but I was misinformed on the breakfast cost per person”

          During check in, the reception really greet me very well. Registration was fast as well. The only thing that disturb me was when I ask for breakfast cost per person, the reception told me that is was RM15 per person (after discount), but later I was charged RM38 per person. I'm confused. Well, I paid RM76 for additional 2 adults for breakfast (my 2 teenage kids > 12 years old).

          Reviewed March 31, 2019

          Dear Huzir Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the misunderstanding you have encountered during your stay with us. We have highlighted your comments to the respective Head of Department to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

          Responded April 04, 2019
          Hotel Istana Kuala Lumpur City Centre
          9.6
          Exceptional
          tan from Malaysia
          Business traveler
          Deluxe
          Stayed 1 night in March 2019

          Value for money”

          The hotel rooms were recently refurbished. Very comfortable and doesnt feel like it has aged over time. Located in central Kuala Lumpur. Would recommend for business and holiday travellers. Shopping malls are within walking distance.

          Reviewed March 30, 2019

          Dear Tan Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded April 04, 2019
          Hotel Istana Kuala Lumpur City Centre
          8.8
          Excellent
          nabilah from Malaysia
          Business traveler
          Deluxe
          Stayed 1 night in March 2019

          Convenient for City stay”

          The hotel quite outdated but if for business meeting or tour the kuala lumpur city its very convenient as near to everything. Easy to hunt for food and public transport. Walking distance for tourist spots.

          Reviewed March 26, 2019
          10.0
          Exceptional
          Mary
          Couple
          Deluxe
          Stayed 1 night in May 2019

          Exceptional”

          me and my husband is so happy in our stay in hotel istana all the staff is very nice and all of my request is done very well they even give us a complementary on the day that we arrive in the hotel as we are newly wed. thank you hotel istana for a job well done

          Reviewed May 06, 2019

          Dear Mary Thank you for your recent stay with us and Congratulations on your wedding! We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 10, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Maggie from Australia
          Couple
          Club Suite
          Stayed 6 nights in April 2019

          Exceptional”

          The hotel is just beautiful. In good location with good atmosphere. The rooms are big and well furnished. We stayed in the club suite and it was very spacious. Food and drinks were very well made in the club lounge. The hotel staff were very helpful and friendly at all times. Connie the manager of the club lounge was very helpful, thank you so much for all your help. Maggie from Australia

          Reviewed May 05, 2019

          Dear Maggie Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

          Responded May 14, 2019
          Hotel Istana Kuala Lumpur City Centre
          9.2
          Exceptional
          Dilipkumar from Malaysia
          Business traveler
          Deluxe Twin Towers View
          Stayed 5 nights in April 2019

          Good stay at KL”

          If you are foodie, and always choose hotel based on their breakfast menu, then this hotel is not good option. I stayed 4 nights and 5 days in this hotel, and the food menu is same all the day. For example chicken rendang, mee/kuey teow goreng, all day same menu! The hotel management should revise their daily menu and improve the buffet breakfast up to 5 stars level. Other than that, I have no issue at all staying at this hotel. Perfect location, friendly staffs, very clean room, and good service. Special mention to Misnati, the housekeeping staff. She is so kind, polite and such a good soul.

          Reviewed May 03, 2019

          Dear Dilipkumar Thank you for taking the time to write a review on our hotel. We are delighted that overall you had enjoyed your stay with us. In the meantime, we have highlighted your comments regarding the breakfast to our Executive Chef who is looking into the matter. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 14, 2019
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Jonathan from United Kingdom
          Solo traveler
          Club Suite
          Stayed 4 nights in January 2019

          Exceptional”

          This hotel is a great location great staff I had the club suite and the staff it was amazing the rooms were clean big and value for money The breakfast plenty of choice and the pool and the staff is exceptional When I visit Malaysia again I will certainly book this hotel

          Reviewed April 30, 2019

          Dear Jonathan Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

          Responded May 14, 2019
          Hotel Istana Kuala Lumpur City Centre
          12345
          This is a popular property. Don't miss out!

          Back to search results

          Back to room choices

          |

          Dismiss

          Hotel Istana Kuala Lumpur City Centre
          |Excellent 8.2
          ×
          Check in. Step out.
          Experiences on Agoda. Because your room is just the beginning.

          • Excellent location
          • Pavilion Kuala Lumpur
          • Raja Chulan Monorail Station is within 0.15 km