Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
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Club Room - Guestroom Hotel Istana Kuala Lumpur City Centre
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Interior view Hotel Istana Kuala Lumpur City Centre
Interior view
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Interior view Hotel Istana Kuala Lumpur City Centre
Interior view
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Swimming pool [outdoor] Hotel Istana Kuala Lumpur City Centre
Swimming pool [outdoor]
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Excellent
Location
8.9
See all 48 photos Hotel Istana Kuala Lumpur City Centre
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Hotel Istana Kuala Lumpur City Centre

Excellent location
Stay in the heart of Kuala Lumpur
Have a question for Hotel Istana Kuala Lumpur City Centre?
Excellent
From 6485 reviewsSee what guests said
8.2
Recommended by 90% of guests
  • 150 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Heart of the city

Room choices
8.1
Excellent
Room comfort & quality
Don't miss out!11 travelers have booked today.
Deluxe
Deluxe
...
  • City view
  • 38 m²/409 ft²
  • 1 double bed or 2 single be...
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Club Suite
Club Suite
...
  • City view
  • 79 m²/850 ft²
  • 1 king bed
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Club Room
Club Room
...
  • City view
  • 38 m²/409 ft²
  • 1 double bed or 2 single be...
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Deluxe Twin Towers View
Deluxe Twin Towers View
...
  • City view
  • 38 m²/409 ft²
  • 1 double bed or 2 single be...
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1 Bedroom Suite With Breakfast
1 Bedroom Suite With Breakfast
...
  • Non-smoking
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Standard 2 Bedroom Suite
Standard 2 Bedroom Suite
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  • Non-smoking
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Luxury Room Shared Bed
Luxury Room Shared Bed
...
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    Double/Twin + 1 Child One Bedroom Suite
    Double/Twin + 1 Child One Bedroom Suite
    ...
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      Bed And Breakfast Bb Superior Suite
      Bed And Breakfast Bb Superior Suite
      ...
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        Deluxe Triple
        Deluxe Triple
        ...
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          More about Hotel Istana Kuala Lumpur City Centre

          More about Hotel Istana Kuala Lumpur City Centre

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          Asian cuisine
          Asian cuisine
          Kampachi Equatorial Hotel
          130 m Asian, Japanese, Sushi
          Shabu One
          150 m Asian
          Restoran Nagasari Curry House
          150 m Asian, Halal, Indian
          Chinese cuisine
          Chinese cuisine
          Yan's Restaurant
          400 m Chinese
          Silk Road
          470 m Chinese
          Shui Kee
          470 m Chinese
          Halal food
          Halal food
          Sahara Tent
          330 m Halal, Lebanese, Middle Eastern
          Naab
          350 m Halal, Mediterranean, Middle Eastern
          Bosphorus
          440 m Halal, Middle Eastern, Turkish

          What they offer

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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Guest policies

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          Some helpful facts

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          Announcements

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          Real reviews from real guests

          Agoda Reviews (6485)Booking.com Reviews (2719)
          8.2
          Excellent
          Read reviews from:
          Cleanliness8.0
          Facilities8.1
          Location8.9
          Room comfort and quality8.1
          Service8.2
          Value for money8.1
          Provided by verified guests of Agoda
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          Room type
          Club Room
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          12345
          5.6
          Rhodora from Canada
          Couple
          Deluxe
          Stayed 4 nights in July 2018
          Above average”
          I’m so disappointed no communication just check in the customer never realized that room is not clean so messy the manager don’t know how to handle the customer that kind of situation
          Reviewed July 15, 2018
          Dear Rhodora Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. They are certainly not synonymous with our usual high standards for excellent service standards. We have highlighted the seriousness of your comments to the respective Head of Departments to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          8.0
          Excellent
          John from Philippines
          Business traveler
          Deluxe
          Stayed 6 nights in June 2018
          it was good and cozy”
          its like a diplomatic hotel, good for business travellers
          Reviewed July 14, 2018
          Dear John Thank you for taking the time to write a review on our hotel. We are delighted that overall you had enjoyed your stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
          Responded July 16, 2018
          Hotel Istana Kuala Lumpur City Centre
          9.6
          Exceptional
          KHALIFAA from Bahrain
          Family with young children
          Deluxe
          Stayed 6 nights in July 2018
          Perfect and nice place for families ”
          The hotel is very clean and I recommende to my friends and quite place the hotel is very worth of money
          Reviewed July 13, 2018
          Dear Khalifaa Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We look forward to your return to the hotel soon! Thank you. Regards Hotel Istana Kuala Lumpur
          Responded July 13, 2018
          Hotel Istana Kuala Lumpur City Centre
          6.8
          Good
          Mohd from Singapore
          Couple
          Deluxe
          Stayed 3 nights in July 2018
          Love the breakfast”
          Need to change the new towel and better bed
          Reviewed July 12, 2018
          Dear Mohd Thank you very much for taking the time to share your experience with us Please accept our sincere apologies for the condition of room. They are certainly not synonymous with our usual high standards for excellent service standards. We have highlighted your comments to the respective Head of Departments to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          4.4
          ANITA from United Kingdom
          Family with teens
          Triple Room Deluxe
          Stayed 4 nights in July 2018
          Not even a 4 star-”
          Had specifically booked a TRIPLE room and not a twin which we were given and then told we don’t do triples. we will give you a roll out bed.My son has had neck surgery and needed a proper bed. Room too small for the added roll out so put in a king room but without a tower view which we had originally booked. Room jaded and old and bathroom dirty especially grime around sinks, taps, bath and floors. Would not stay in this hotel again and it is definitely no more than a 3 star once you are past the “grand” lobby. Breakfast not great either.
          Reviewed July 10, 2018
          Dear Anita First and foremost, please allow us to express our sincere apologies if you were not happy with your stay at Hotel Istana. We would also like to thank you for your review as we always appreciate hearing from our guests. We have highlighted your comments to the respective Head of Departments to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          6.8
          Good
          Juan from Singapore
          Business traveler
          Deluxe
          Stayed 2 nights in June 2018
          Spacious classic room!”
          A rare spacious room just like what a hotel should be. Decor has seen better days due to wear and tear. Cleaner missed out on some rubbish thrown under the bed. Comfortable Bed. Swift Room Service for hungry traveller Open to coming back
          Reviewed July 09, 2018
          Dear Juan Thank you very much for taking the time to share your experience with us. We have highlighted your comments to the respective Heads of Department to take corrective measures. Please accept our sincere apologies for the unpleasantness and we hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          9.6
          Exceptional
          Dr from United Kingdom
          Couple
          Deluxe
          Stayed 1 night in March 2018
          Very good”
          Great Hotel with nice rooms and helpful staff
          Reviewed July 06, 2018
          Dear Dr Thank you for choosing to stay with us and sharing your comments with us. We are delighted that overall you had enjoyed your stay with us. We look forward to welcoming you back again. Thank you. Regards Hotel Istana Kuala Lumpur
          Responded July 11, 2018
          Hotel Istana Kuala Lumpur City Centre
          6.8
          Good
          Angkhansada from Laos
          Couple
          Deluxe
          Stayed 4 nights in June 2018
          Old five star hotel”
          My room facing twin tower . When I walked in to the hotel with luggage no attention from the staff , they enjoy talking among themselves
          Reviewed July 05, 2018
          Dear Angkhansada Thank you very much for taking the time to share your experience with us. We have highlighted your comments to the respective Heads of Department to take corrective measures. Kindly rest assured that re-training sessions will be conducted with our Associates to improve their service delivery and to have a professional approach to ensure our guests like you enjoy excellent service and hospitality. Please rest assured that we will not let this occurrence be repeated as it will affect our hotel’s reputation. We hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          8.8
          Excellent
          Tan from Singapore
          Solo traveler
          Deluxe
          Stayed 2 nights in June 2018
          Good location. ”
          The room was cleaned and spacious. Front line staff was friendly. Definitely will stay again if do go KL again.
          Reviewed July 02, 2018
          Dear Tan Thank you for choosing to stay with us and for your wonderful comments. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon. Thank you. Regards Hotel Istana Kuala Lumpur
          Responded July 04, 2018
          Hotel Istana Kuala Lumpur City Centre
          8.0
          Excellent
          WAN from Malaysia
          Business traveler
          Deluxe
          Stayed 1 night in June 2018
          Great breakfast”
          Istana generally is great .. and the breakfast is superb and I have stayed here many times. However, this time I have a few complaints : - the bathroom is smelled of urine not properly washed - the mattress is kinda hard. The pillows too - there is only 2 big towels given .. no more the smaller ones - there is no iron in the room, no problem to request, but since its on request, I would have thought the hotel would give a better type of iron (at least steam one). Almost damaged my clothes with the iron given which I dont think match the 5* claim
          Reviewed July 02, 2018
          Dear Wan Thank you very much for taking the time to share your experience with us and for your loyalty to Hotel Istana. Whilst we are delighted that overall, you had enjoyed your stay with us, we were disappointed to read about the short-comings. We have highlighted your comments to the respective Heads of Department to take corrective measures. Please accept our sincere apologies for not meeting your expectations on this occasion and we hope you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Faki from Australia
          Couple
          Club Room
          Stayed 4 nights in June 2018
          Can’t fault as usual. Excellent service.”
          Few staff changes but service still top notch. Will always come back to Istana. Thank you Mizan & Shahir for always being helpful and Vadhi (food n beverage dept) who is always on his feet and doing excellent job. Much appreciation to anyone we missed. Have a safe 2018.
          Reviewed July 02, 2018
          Dear Faki Thank you for your recent review as we always appreciate hearing from our guests. We also appreciate your loyalty to Hotel Istana. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          6.8
          Good
          Celyca from Philippines
          Couple
          Deluxe
          Stayed 3 nights in November 2017
          Good”
          The filipina girl in the reception is very friendly and accommodating. The room is spacious and clean but there's a odour in our room. I think they just painted our room that time. But this hotel is near in Bukid Bintang and Jalan Alor.
          Reviewed July 02, 2018
          Dear Celyca Thank you for taking the time to write a review on our hotel. We are delighted that overall you had enjoyed your stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
          Responded July 04, 2018
          Hotel Istana Kuala Lumpur City Centre
          9.6
          Exceptional
          kin from Hong Kong
          Business traveler
          Deluxe
          Stayed 2 nights in June 2018
          Exceptional”
          Great Location and great rooms. Very close to everything a tourist needs.
          Reviewed June 30, 2018
          Dear Kin Thank you for your positive feedback. As you mentioned, the Hotel is just a walking distance to Petronas Twin Towers, Pavilion and also Changkat Bukit Bintang. You can explore the rest of the city via our monorail system or taxis are easily available within the hotel. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          8.8
          Excellent
          Syuhaime from Malaysia
          Couple
          Deluxe Twin Towers View
          Stayed 1 night in May 2018
          Very good”
          Overall satisfy during my stay
          Reviewed June 27, 2018
          Dear Syuhaime Thank you for taking the time to write a review on our hotel. We are delighted that overall you had enjoyed your stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
          Responded June 28, 2018
          Hotel Istana Kuala Lumpur City Centre
          9.2
          Exceptional
          Tay from Singapore
          Family with teens
          Deluxe
          Stayed 3 nights in June 2017
          Beautiful hotel, value for money”
          Pros: - Big, clean room - Helpful staff - Many eatery around Cons: - Not so near to Bukit Bintang, maybe about 10-15mins walk
          Reviewed June 23, 2018
          Dear Tay Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Regards Hotel Istana Kuala Lumpur
          Responded June 28, 2018
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          John from Australia
          Solo traveler
          Deluxe Room
          Stayed 14 nights in June 2018
          great service from friendly staff”
          large rooms, handy location, helpful and friendly staff, good selection of food at breakfast room, good pool & gym facilities check in and check out very easy and fast I would recommend Istana hotel to any one
          Reviewed June 23, 2018
          Dear John Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur
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          Hotel Istana Kuala Lumpur City Centre
          7.2
          Very good
          Ping from Malaysia
          Family with young children
          Deluxe
          Stayed 2 nights in May 2018
          City Center but hard to reach Malls”
          City centre, but hard to reach malls.
          Reviewed June 20, 2018
          Dear Ping Thank you very much for taking the time to share your experience with us. The Hotel is just a walking distance to Petronas Twin Towers, Pavilion and also Changkat Bukit Bintang. You can explore the rest of the city via our monorail system or taxis are easily available within the hotel. We hope you will give us another opportunity to welcome you back on your next visit. Regards Hotel Istana Kuala Lumpur
          Show more
          Hotel Istana Kuala Lumpur City Centre
          8.4
          Excellent
          Thuy from Vietnam
          Business traveler
          Deluxe
          Stayed 4 nights in June 2018
          Pleasant trip at Istana”
          It's a pleasant and happy trip in Kuala Lumpur at Hotel Istana
          Reviewed June 20, 2018
          Dear Thuy Thank you for taking the time to write a review on our hotel. We are delighted that overall you had enjoyed your stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur
          Responded June 20, 2018
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          Stephen from Australia
          Couple
          Club Room
          Stayed 4 nights in June 2018
          Good hotel”
          Real good value if you get access to the executive room. Lots of fairly decent wine. Food is not too bad either.
          Reviewed June 15, 2018
          Dear Stephen Thank you for your recent review as we always appreciate hearing from our guests. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur
          Responded June 18, 2018
          Hotel Istana Kuala Lumpur City Centre
          10.0
          Exceptional
          SUGAMARAN from Singapore
          Solo traveler
          Deluxe
          Stayed 1 night in June 2018
          Exceptional”
          All good
          Reviewed June 12, 2018
          Dear Sugamaran Thank you for choosing to stay with us and sharing your comments with us. We are delighted that overall you had enjoyed your stay with us. We look forward to welcoming you back again. Thank you. Regards Hotel Istana Kuala Lumpur
          Responded June 12, 2018
          Hotel Istana Kuala Lumpur City Centre
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