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Hotel Istana Permata Ngagel

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Review score
Based on 37 reviewsSee what guests said
4.5
Hotel Istana Permata Ngagel
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5.4 Location score
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5.4Location
  • Air conditioning

  • Room service [24-hour]

  • Laundry service

  • Safety deposit boxes

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Room choices
Superior Twin
...
  • City view
  • 17 m²/183 ft²
  • 1 super king bed or 2 singl...
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Deluxe Room
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  • City view
  • 16 m²/172 ft²
  • 1 double bed
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Superior Room
...
  • City view
  • 17 m²/183 ft²
  • 1 double bed or 2 single be...
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Deluxe
...
  • No view
  • 17 m²/183 ft²
  • 1 super king bed
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Verified guest reviews

Agoda Reviews (37)
4.4
Filter by guest type:
Cleanliness3.7
Facilities2.0
Location5.4
Room comfort and quality4.2
Service4.8
Value for money4.4
Provided by verified guests of Agoda
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Showing 36 verified guest comments
1234
4.0
Maemuna from Indonesia
Business traveler
Superior Room
Stayed 2 nights in November 2016
The old one with out good Maintanance
Better to make It clean
Reviewed November 22, 2016
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3.3
Thanabal from Malaysia
Solo traveler
Stayed 1 night in March 2016
The worst hotel
one of the worst hotel i ever stayed
Reviewed March 10, 2016
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3.6
John from United States
Solo traveler
Stayed 1 night in February 2016
Cheap for several reasons
No towels, no tissue, no water, smelled like smoke, walls too thin, nasty shower head... Eery place!! Do I need to continue?
Reviewed February 14, 2016
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7.3
agung from Indonesia
Business traveler
Stayed 1 night in April 2015
nice staff unfortunately it is under renovation
nice location nice staff
hope my next visit it will be better as the past
Reviewed November 06, 2015
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10.0
Ramon from Indonesia
Couple
Stayed 1 night in August 2014
Nice stay
Clean, tidy, nice
Good place fir rest
Reviewed October 24, 2014
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5.0
Vinia from Indonesia
Family with young children
Stayed 2 nights in October 2014
Dissappoint !
Only the buffet breakfast is the good one
Not comfort, AC is not cool, closet water is stuck, some floor ceramics are broken, blanket is torn... Room looks crowded.. Swimming pool is bad (not as seen on the website)
Reviewed October 20, 2014
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5.7
saifudin from Indonesia
Couple
Stayed 1 night in June 2014
none
quite, locate neat bussines area and cheap
Reviewed June 18, 2014
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3.0
meliani from Indonesia
Solo traveler
Stayed 1 night in February 2014
Terrible Hotel
Bleak, dirty and terrible hotel
This hotel is old hotel. When i stay there, the all table beside the bed is broken. In bed room, there is only one lamp can light up the room. The floor is not clean enough. The bathroom smell not good, dirty and torn towel. After my shower, the room was flooded by the water of my shower because there is a leak. Then i ask to change room with new one and given a room that is not much different condition. The air conditioner is not cool enough. Really old and poor hotel.
Reviewed February 24, 2014
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6.7
irene from Indonesia
Couple
Stayed 1 night in February 2014
early check-in, friendly staff, quite surroundings
early check-in, friendly staff, quite surroundings
Reviewed February 15, 2014
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2.0
Erik from Indonesia
Couple
Superior Room
Stayed 1 night in July 2017
Surabaya 1 Juli 2017
Foto tidak sesuai dengan kenyataan, ranjang nya sangat kotor sekali dengan bed cover dan sprei yang bolong2 dan terlihat dekil dan kusam, ac yang tidak dingin sama sekali, air panas yang tidak berfungsi sama sekali, lampu kamar yang remang2, staf yang sangat cuek, saluran air yang tidak
Reviewed July 03, 2017
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1234
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Hotel Istana Permata Ngagel
|Review score 4.5
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