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Very good



based on 1306 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 7.2
  • Room comfort and quality 8.4
  • Service 8.2
  • Value for money 8.1
  • Food and dining 7.2
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SWEE from Malaysia
Couples
Stayed 3 nights in August 2014
satisfaction
location, accessibility to convenience, clean room
Satisfied. Room Wifi not stable with frequent disruptions. Carpet at room corridor needs change. Bus shuttle from HK Central st.to hotel is not docked at the lower floor and needed to look out in the drop off main entrance. Could miss this hourly shuttle in the late morning and afternoon.
Reviewed August 09, 2014

Chew from Malaysia
Couples
Stayed 3 nights in July 2014
Comfortable Hotel
Staff Helpfulness Cleaniness and Cozy
Good and nothing to complain about.
Reviewed August 04, 2014

KUO from Taiwan
Groups
Stayed one night in March 2014
GOOD
FOOD . GOOD VIEW . GOOD ROOM
Reviewed July 22, 2014

cyril from Switzerland
Business travelers
Superior Room
Stayed one night in July 2014
clean, good condition, swimming pool
swimming pool on the roof, the executive floor with free food and drinks, shuttle to central
swimming pool on the roof, the executive floor with free food and drinks, shuttle to central
Reviewed July 22, 2014

Sum from Malaysia
Families with older children
Superior Room
Stayed 3 nights in January 2014
good stay and pleasant environment
clean, nice and good service
good environment,pleasant stay & happy
Reviewed July 02, 2014

Boon from Malaysia
Business travelers
Superior Room
Stayed 2 nights in June 2014
Great
Service Good nearby restaurants
Good , quiet and clean. Should have in house local hongkong cuisines
Reviewed June 29, 2014

Hemant from India
Families with young children
Superior Room
Stayed 2 nights in June 2014
Neat tidy hotel
Pricing Location
We had a good stay at the traders , smallish rooms but comfortable and excellent value for money
Reviewed June 26, 2014

Chris from Australia
Couples
Stayed 2 nights in June 2014
good value for money
Staff, room comfort, free shuttle
Friendly staff comfortable room and the free shuttle service - every hour from Hong Kong station so dont get a cab
Reviewed June 23, 2014

Pei from China
Couples
Stayed one night in June 2014
The Worst Experience Ever
Traders Hong Kong is not good in any aspect . We arrived the hotel at 1:30 am and were sent to a smelly room with a shabby bathroom. We booked the room half a month ago and made full payment then. We specifically requested non-smoking room and told the hotel we were about to arrive at midnight. People at the front desk didn't say a word before we got into the elevator and found out by ourselves that our room is on a smoking floor. We returned to the front desk and requested to be changed to another room. The manager, without even checking the booking system, told us this is the last room available. Wendy then very "nicely" sent a cleaning lady with an air fresher spray to the room. We tried to understand, ok, the hotel was not obliged to meet our requests. BUT, we got angry when we got into the room and saw the bathroom. I would like to share some pictures with you if I can. That is not a bathroom of a four star hotel. Imagine a sink and a toilet seat of a public toilet of an old building. That's what we have there. We returned to the front desk again. Ms Wendy Leung, again, told us there was nothing they can do. That was the one last room. She also emphasized that the room was indeed what we booked. It must be some information on Agoda's which misled us. We had no idea if she herself even believed what she said, but we found her not making any sense at all. It is NOT a guest room of a four star hotel and we are NOT fools. We don’t care whether it is the last room or not. All we want is a room that meets four star hotel room standard and fair services of a Shangri-La managed hotel. It is the hotel's responsibility to manage its bookings. Why its guests should bear with the consequences of their mismanagement. We would like to write to and call the general manager of the hotel and find out whether the room we stayed is a real guest room or just a employee rest room that Traders sells to its guests sometimes when they run out of rooms.
Reviewed June 22, 2014

Adil from Canada
Solo travelers
Stayed one night in June 2014
Very satisfactory
Fast check,in Location Price & value
Reviewed June 15, 2014


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