8.2
Excellent
/10
(3,810 reviews)See what guests said
View62
Housekeeping51
Breakfast38
See map
8.2

Excellent

Location rating score

Excellent location - 1.82 kilometers from city center
Parking
FREE
Popular landmarks
Robinsons Place Manila 1.96 km
Manila Ocean Park 2.83 km
Rizal Park 2.88 km
National Museum 3.25 km
Fort Santiago 3.6 km
San Agustin Church 3.63 km
Casa Manila 3.71 km
Manila Cathedral 3.99 km
Intramuros 4.08 km
Quiapo Church 4.46 km
Nearby landmarks
Roxas Boulevard 90 m
Gen. Vicente Lim Memorial 100 m
Cultural Center of the Philippines 240 m
Harrison Plaza 300 m
Central Bank Money Museum 330 m
Fo Guang Shan Mabuhay Temple 350 m
Star Theater 370 m
Star City 390 m
Networld Hotel Manila SM Kenko sauna 400 m
Russian Embassy 400 m
JEN Manila by Shangri-La

"Great extra benefits of club lounge room with great panoramic views and free snacks Great gym,superb buffet breakfast."

michael - March 15, 2020

Deluxe Hot Deal - Min. 2 nights JEN Manila by Shangri-La
Lobby JEN Manila by Shangri-La
Lobby JEN Manila by Shangri-La
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Removed from saved list
Free Wi-Fi

JEN Manila by Shangri-La

3001 Roxas Boulevard, Malate, Manila, Philippines, 1305 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Body thermometer
Daily disinfection in common areas
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
Doctor/nurse on call
First aid kit
What guests are saying:Read all 3,810 reviews
Exceptional reputation
Recommended by 92% of guests
Fantastic breakfast
88% positive mentions
Excellent service
8.6 rating for service
Excellent comfort
8.4 room quality and comfort

Would recommend and use again.

David | February 18, 2020

Very nice quality hotel.

David | February 18, 2020

  • 900 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.1
Location rating8.2
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km

Rooms available at JEN Manila by Shangri-La

8.4
Excellent
Room comfort & quality
Executive One-Bedroom Suite
Executive One-Bedroom Suite
...
  • Room size: 72 m²/775 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier Suite
Premier Suite
...
  • Room size: 72 m²/775 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Club Double Room
Club Double Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 queen bed
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Deluxe Double Room - Bay View
Deluxe Double Room - Bay View
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
Deluxe Double Room
Deluxe Double Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Hot Deal - Min. 2 nights
Deluxe Hot Deal - Min. 2 nights
...
  • Room size: 36 m²/388 ft²
  • Separate shower/bathtub
Enter dates to see prices
Double Club
Double Club
...
    Enter dates to see prices
    Double Club
    Double Club
    ...
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      Double Or Twin Club
      Double Or Twin Club
      ...
        Enter dates to see prices
        Double Or Twin Club
        Double Or Twin Club
        ...
          Enter dates to see prices

          Frequently asked questions

          What is the smoking policy at JEN Manila by Shangri-La?

          Hotel Jen Manila does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

          See map
          Explore the neighborhood

          What people love about JEN Manila by Shangri-La

          • 10.0
            Exceptional
            Location

            "Location is good and they have adequate selection on buffet breakfast."

            Armida

            |

            March 4, 2020

          • 9.6
            Exceptional
            Staff 

            "The staff were so friendly and catered to your every need."

            Casey

            |

            February 17, 2020

          • 8.8
            Excellent

            "I went for the club room and I love the lounge access."

            Aileen

            |

            February 15, 2020

          Property ranking|Compared to 4,217 Manila properties
          See all rankings
          Room comfort score
          8.4/10
          Room size
          48 sqm.
          Service score
          8.5/10
          Review score - United States
          8.5/10
          Better than
          98
          %
          of Manila properties
          Bigger than
          98
          %
          of Manila properties
          Better than
          96
          %
          of Manila properties
          Better than
          96
          %
          of Manila properties
          Up to 30% off with Agoda Insider Deals!

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          Overall rating:
          8.2
          Excellent
          3,810 reviews
          Cleanliness
          8.3
          Facilities
          7.8
          Location
          8.2
          Read all reviews >
          What travelers say they love:
          Overall the standards and service we experienced exceeded ou...
          Casey from United Kingdom
          Family with young children
          More about JEN Manila by Shangri-La

          More about JEN Manila by Shangri-La

          Rebranded by Shangri-La Hotels and Resorts in late 2014, JEN Manila by Shangri-La on Roxas Boulevard is just 400 meters from Manila's conference and exhibition centers. Its rooms offer LCD TVs and views of Manila Bay and Roxas Boulevard. The property is just a 20-minute drive from Ninoy Aquino International Airport.

          JEN Manila by Shangri-La provides guests with recreational facilities such as the Paseo del Sol outdoor swimming pool, children's wading pool, and a fitness center. The hotel also offers in-room massage.

          The signature restaurant - Kitsho - serves authentic Japanese cuisine and houses a cozy bar. Asian cuisine and an international lunch buffet is served at Latitude. The Lobby Lounge offers nightly entertainment while Coffee.com offers light fare and broadband Internet access.

          Show less

          Most talked about facilities

          Housekeeping
          74 mentions
          Breakfast
          72 mentions
          Food & Dining
          56 mentions
          Swimming Pool
          37 mentions

          What they offer

          10.0
          Exceptional
          Staff 

          "Friendly and helpful staff especially Clara of reservation."

          lilibeth

          |

          January 8, 2020

          View all reviews
          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          Food and dining

          Breakfast options

          Asian

          Restaurants on site

          Kitsho
          Cuisine:Japanese
          Menu:Buffet
          Latitude
          Cuisine:Asian, Chinese, International
          Menu:Buffet, A-la-carte

          Nearby restaurants

          Filipino cuisine
          Filipino cuisine
          Vatel Restaurant Manila
          1.4 km Filipino, French, Mediterranean
          iBread
          1.7 km Filipino
          Hizon's Cakes & Pastries
          2.3 km Filipino
          American cuisine
          American cuisine
          Zark's Burgers
          890 m American
          KFC Harrison Plaza
          1.1 km American
          Racks
          1.2 km American
          Asian cuisine
          Asian cuisine
          Kimchi
          220 m Asian, Korean
          Century Park Seafood Restaurant
          350 m Asian, Chinese, Seafood
          The Buoy
          350 m Asian, Filipino, French

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          Property's guest policies

          Show less

          Some helpful facts

          Show less

          Reviews of JEN Manila by Shangri-La from real guests

          Overall rating
          8.2
          Excellent
          From 3810 reviews
          8.7Service
          8.4Room comfort and quality
          8.2Cleanliness
          Agoda Reviews (2173)Booking.com Reviews (1637)
          Rating via Agoda8.2
          /
          10
          Cleanliness8.3
          Facilities7.8
          Location8.2
          Room comfort and quality8.4
          Service8.6
          Value for money8.1
          High score for Manila
          Rating
          9+ Exceptional (383)
          8-9 Excellent (283)
          7-8 Very Good (369)
          6-7 Good (123)
          <6 Below Expectation (142)
          Time of the year
          Mar - May (331)
          Jun - Aug (271)
          Sep - Nov (334)
          Dec - Feb (364)
          Don't miss out!Users are booking a place in Manila every 1 minutes on Agoda.com
          All guests (2173)
          All languages

          Show reviews that mention 

          Showing 1300 verified guest comments
          12345
          9.6
          Exceptional
          BRENDAN from Australia
          Couple
          Stayed 13 nights in October 2016

          Had a wonderful 13 nights in Hotel Jen manila”

          My wife and I have just stayed at the Hotel jen Manila, room 1917 utilizing the club room benefits. From the moment we were picked up from the airport, nothing was an issue for this hotel, it ran smoothly and they are extremely friendly, without being nosey or over the top. They truly want to make your time with them a pleasurable experience. A big thankyou to Ericka, Leizel, Jason, Shim, Frank , Rick and Sam you guys were simply a pleasure to deal with. The hotel sits on the Manila bay, has nice sunsets, Roxas BLVD is a busy road, but we managed to cross it numerous times on foot and walked around everywhere, feeling at ease, even with protests going on near Rizal Park. When we did need to catch a taxi, Belle was always their with her friendly smile giving us a ticket and a have nice time. Rooms are extremely clean, bathroom's a bit small yet functional. free Shuttle to Mall of Asia, Security outside the front of the hotel, at first might seem over the top or not needed, but hey I would rather it be there then not. 2 points, room service menu not to my liking, and having to guess is it mango juice or orange juice in the club room, I know first world issues. We will be back

          Reviewed October 29, 2016
          10.0
          Exceptional
          Cynbad from Canada
          Couple
          Stayed 3 nights in February 2019

          Two Canadians Will Use Hotel Jen Again”

          We visited Manila for 3 days in February 2019 and stayed at Hotel Jen on Roxas Blvd. Hotel Jen is a great hotel with courteous, friendly, helpful and professional staff, including guard dogs! Our room with a great view of Manila Bay was quite spacious and we really liked the king-size bed and plush pillows which added to a restful sleep after a day of shopping. A big bonus is the wide variety of TV channel selections, including CNN. Breakfast was included in our rate and it wasn't too bad considering they offer both local and international choices. The coffee served in the restaurant is quite good, and a lot better than the powdered coffee in the room. There is a free shuttle bus between Hotel Jen and Mall of Asia. It's a long walk in the heat so use the shuttle. Make sure you don't miss the return shuttle as it can get confusing with other shuttles picking up people at MOA. Special thank you to Julianne at front desk for assisting us with our return flight.

          Reviewed February 20, 2019

          Dear Cynbad, Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, bed, amenities, breakfast, our team and your whole service experience which I gladly shared to the team in particular Julianne at Front Desk. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

          Responded February 27, 2019
          JEN Manila by Shangri-La
          9.3
          Exceptional
          Phrincess from Philippines
          Family with young children
          Stayed 1 night in January 2015

          Great Hotel”

          Cleanliness, Food, Service and Location (during Pope Francis' Manila visit)

          Our stay with Hotel Jen was for the Pope's visit to Manila in 2015 and the location of the hotel did not disappoint us. We were able to see Pope Francis from his arrival onwards because Hotel Jen was right in his way most of the times. The food was also great, my daughter had choices from day one and she enjoyed playing with the staff. The swimming pool was with warm water so you can take a dip even during stormy days, and the view of Manila Bay from our hotel room was just breathtaking.

          Reviewed July 19, 2015
          9.3
          Exceptional
          Phrincess from Philippines
          Family with young children
          Stayed 2 nights in January 2015

          Great Hotel”

          Cleanliness, Food, Service and Location (during Pope Francis' Manila visit)

          Our stay with Hotel Jen was for the Pope's visit to Manila in 2015 and the location of the hotel did not disappoint us. We were able to see Pope Francis from his arrival onwards because Hotel Jen was right in his way most of the times. The food was also great, my daughter had choices from day one and she enjoyed playing with the staff. The swimming pool was with warm water so you can take a dip even during stormy days, and the view of Manila Bay from our hotel room was just breathtaking.

          Reviewed July 19, 2015
          8.3
          Excellent
          David from United States
          Solo traveler
          Stayed 2 nights in October 2015

          Club rooms are the way to go!”

          Club lounge access, nice room, friendly staff

          I enjoyed my stay at the Hotel Jen Manila. I chose a Clubroom for my stay, and used the services / facilities available on the Club floors only (not the general restaurant, etc.). Breakfast each morning was ample and delicious, and the coffee was delicious and strong (my highest priority). But, the true treat to staying on the Club floors was general access to the lounge area. It rained one entire day I was in Manila, so I used the lounge area for reading, some work related stuff, all while being able to look out over the sea from high up. Each afternoon, there was a late afternoon cocktail hour with an array of savory and sweet foods. On one night, I ate enough there that I skipped dinner. All was truly enjoyable. My room was large and clean (except for one stain in the carpet), and the bedding was extremely comfortable. Probably the only drawback is that the neighborhood in which the hotel is located doesn’t seem to offer much to access by foot. So, I needed to taxi everywhere. Intramuros, a quaint old historic district to the north of the hotel, was a 15-minute ride away. Lastly, members of the hotel staff at the hotel entrance were absolutely lovely and warm. I enjoyed my chats with them every time I entered and exited. It was clear that they care about the hotel patrons!

          Reviewed October 24, 2015
          10.0
          Exceptional
          Florewela from Philippines
          Solo traveler
          Deluxe Room 2 Twins
          Stayed 1 night in June 2019

          Enjoyable Stay !”

          I just had 1 night of stay in this hotel for the 1st tine since it became Hotel Jen ( previously Trader's Hotel ). I loved their Lounge Access after being proposed by tneir reception staff. My decision to upgrade to the Lounge access was a good one. I enjoyed the afternoon tea and buffet breakfast food in there as well as the sunset views and the city views. My room was also spacious and the bed was soft and the aircon cold enough to put me to a good night sleep. A big thank you too to their lady manager doing an extra mile of offering me a free ride to the domestic airport . I was very grateful to her act of kindness. l I highly recommend this hotel if travelling to Manila. You are in safe hands if you are with them whose main concern was for your own convenience and comfort.

          Reviewed June 24, 2019

          Dear Ms. Florewela, Thank you for sharing your most recent stay experience with us. Your kind words for our room, team and our service are well appreciated. I am glad that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

          Responded June 26, 2019
          JEN Manila by Shangri-La
          9.0
          Exceptional
          Bernd from Germany
          Group
          Stayed 3 nights in May 2015

          Perfect hotel for a short Manila trip”

          Club level, location, rooms

          The former Traders Hotel was renamed to Jen Hotel now and got some renovations as well. It is a perfect location to do a short city trip to Manila. Around 10-15 minutes from the airport and from the city centre. We booked club level and I can really recommend it. All day you get coffee, tea and soft drinks. Breakfast is nice and you can order eggs and other sides from the bigger "downstairs" buffet as well. Cocktail hour is from 5-7pm and you get soft and alcoholic drinks and a good selection of food. The food is nice and enough to take your dinner in the hotel. Staffs are very helpful and fast responding to every request. Around the hotel are a few bars where you can have your good night drink before going to bed. I strongly recommend the Isis in the Hotel's basement.

          Reviewed May 05, 2015
          8.8
          Excellent
          Kristin from Philippines
          Family with young children
          Deluxe Bay View 2 Twins - Breakfast
          Stayed 1 night in December 2018

          Good old hotel”

          Hotel Jen was the old Traders hotel in manila. I expected more as it is managed by Shangrila. Needs renovation. But all good. Stayed at a deluxe room, clean but very small bathroom. Breakfast buffet just okay. The staff are great, friendly and professional. Good location as it was just a few minutes away from Mall of Asia. Just beside the hotel is a Starbucks, 7-11 and a few restaurants. CCP in front. I dont like the surroundings of the outside of the hotel. It is dirty and creepy, but what can you expect in Manila. Overall, it was a good stay!

          Reviewed December 29, 2018

          Dear Ms. Kristin, Thank you for affording sometime to share your recent stay experience with us. Thank you for your kind words about our room, breakfast, team service and our location which I gladly shared to the team. Your feedback about the hotel condition is well noted. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

          Responded January 03, 2019
          JEN Manila by Shangri-La
          10.0
          Exceptional
          Stephen from United Kingdom
          Business traveler
          Club Room 2 Twins
          Stayed 6 nights in February 2019

          They are like Family”

          I am a repeat guest 3-5 x a year for a few years now, it amazes me how all the staff are so friendly remember what you like and go out of their way to make you feel at home. They are amazingly flexible and try to look after everyone as an individual whether it is the room cleaner, Brian at the bar or the wonderful staff at the Club Lounge. The manager the head of food and beverage they all run around looking for you making sure you are happy. Unheard of in a big hotel chain Jen and Shanghai La are very lucky to have this team they work so well together. I hope the company will pay it’s amazing staff back by investing a little in the hotel, no complaints but it hasn’t had any real nvestment for some time. The rooms are great and you won’t be disappointed. Thank you to the whole team at Hotel Jen for being so friendly and caring about everything. You all deserve a reward from the company for excellence. Look forward to seeing you soon

          Reviewed February 09, 2019

          Dear Mr. Stephen, Thank you for affording sometime to share your stay experience with us. I really appreciate your feedback about the team, service and for rating us as excellent. Your feedback means a lot to us all as they help us to continually strive to further improve. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

          Responded February 15, 2019
          JEN Manila by Shangri-La
          10.0
          Exceptional
          Maria from United States
          Family with young children
          Executive One-Bedroom Suite
          Stayed 1 night in March 2019

          Great Hotel & Staff”

          Our family of four were travelling through Manila on our way to Cebu, Bohol and Siargao. We had a very pleasant experience staying at Hotel Jen. We wanted something close to the airport that had larger rooms to accommodate our family. We opted for the Executive Suite which came with free buffet breakfast (Delicious!!) and I believe also a free happy hour in their Executive Lounge. The suite was large with 2 bathrooms and the staff was very hospitable and friendly. We would definitely stay here again!

          Reviewed March 11, 2019

          Dear Ms. Maria, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, team and your service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

          Responded March 21, 2019
          JEN Manila by Shangri-La
          9.0
          Exceptional
          Thomas from United States
          Couple
          Stayed 4 nights in March 2014

          Comfortable Room in a Pleasant Environment”

          Comfortable Room, Reliable Internet, Friendly Staff

          This was my first time staying at Traders in Manila. I've only stayed at one other hotel, so I don't have many points of comparison within Manila. Though the hotel looks worn out on the outside and the immediate environs are a bit run-down, also, the inside of the hotel is very nice. Check-in and check-out were very easy. The staff are very friendly and helpful. The room was big and comfortable and the king-sized bed was awesome. The Internet/Wifi is reliable and fairly fast for the Philippines. Log-on was quick with no password needed. My room was on the 14th floor and there was a bit of outside noise coming through, but not enough to affect sleep. Lower floors could be more noisy. The general location is good. Mall of Asia is a short taxi ride away (about 100 pesos). Harbor Square, which has some nice restaurants and bars (including a Starbucks) is across the street. An amusement park, Star City, is across the street, also. Not much else is around the hotel. Overall, Traders is a very good hotel. I would say it's about $20-$30 USD over-priced, but I will go back again.

          Reviewed April 05, 2014
          9.3
          Exceptional
          Gordon from United Kingdom
          Couple
          Stayed 5 nights in March 2010

          Great Spot in Manila”

          Very hospitable, excellent rooms, first class management and great facilities
          Bar food not as good quality as the rest of the hotel food

          the traders hotel in manila offers really first class facilities in every respect. the rooms are very clean, spacious well maintained and serviced with very comfortable beds. the hotel is attractively located on the baywalk and our room had great views of the sea and manila bay. the sports and swimming facilities are really great too, a little small, but no queues or arguing over seats by the pool (and kiddies pool)etc - the poolside attendants looked after us very well. the main restaurant provides an excellent and very wide range of meal selection - both buffet and a la carte menus are first class. the japanese restaurant was unfortunately under rennovation during our stay as we are great sushi fans. there is a very nice bar with good entertainment groups in the evening and a happy hour. we ordered food as well but this did not meet the main restaurant quality as our two pasta dishes were ok but a bit dry. the most outstanding feature was undoubtedly was the courtesy and quality of all the hotel staff. all the hotel staff were totally outstanding in the way in which they carried out their tasks and treated the hotel customers. i am delighted that the booking process was so easy through agoda too, as i continually have problems with hotels and agencies confirming credit card data. i travel using hotels 6 to 8 times per year. gordon mckay (hong kong)

          Reviewed April 05, 2010
          10.0
          Exceptional
          Michael from Australia
          Solo traveler
          Club Room 2 Twins
          Stayed 6 nights in June 2019

          Brillant Hotel 5☆”

          Staff are amazing. Every staff member polite, respectful and willing to help you. I stayed 7 nigjt in the club room. Club lounge was fantastic excellent view of manila bay and the surroundings. Close for me to MOA. Rooms are big and spaceois. This my hotel next time in.manila. Thank you Hotel Jen staff you made it an amazing ecperience for me

          Reviewed June 29, 2019

          Dear Mr. Michael, Thank you for sharing your recent stay experience with us. Your kind words for our team, service, location, view an our room are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

          Responded July 01, 2019
          JEN Manila by Shangri-La
          9.0
          Exceptional
          Alelie from Philippines
          Family with young children
          Stayed 1 night in January 2016

          Best Hotel experience because of its staff”

          Staff Performance, Good Amenities, Good Locationff Performance, Good Amenities, Good Location

          Me and my family stayed at an Executive Suite for 4 days. Our stay was fantastic! The rooms are well cleaned and the prompt service was superb! On our last day, I had a fever and my niece and nephew experienced acute gastroenteritis. We called for assistance to change the pillow cases and bed sheet because my niece had been vomitting since morning. But to our surprise, they immediately sent a doctor and medics accompanied by the hotel manager. They came 5 minutes after my mom dropped the call. They gave us all the food advised by the doctor so we would recover. The housekeeping came as well to clean our room though they know we are about to check out in 2 hours. The manager was very kind to extend our stay for free until 6pm so we could rest a bit more. Though we had to leave at 2pm, I am very much thankful to all the staff of this hotel. Your outstanding service makes this hotel our choice to spend holidays. I definitely recommend this hotel to everyone. Though the interior of the lobby up to the room halls and elevator needs upgrading, i can definitely say that the experience outshines the improvements needed on this hotel. This has been the best hotel experience I had! From our family, thank you Hotel Jen! God Bless!

          Reviewed January 31, 2016
          9.0
          Exceptional
          Alelie from Philippines
          Family with young children
          Stayed 1 night in December 2015

          Best Hotel Experience because of its staff”

          Staff Performance, Good Amenities, Good Location

          Me and my family stayed at an Executive Suite for 4 days. Our stay was fantastic! The rooms are well cleaned and the prompt service was superb! On our last day, I had a fever and my niece and nephew experienced acute gastroenteritis. We called for assistance to change the pillow cases and bed sheet because my niece had been vomitting since morning. But to our surprise, they immediately sent a doctor and medics accompanied by the hotel manager. They came 5 minutes after my mom dropped the call. They gave us all the food advised by the doctor so we would recover. The housekeeping came as well to clean our room though they know we are about to check out in 2 hours. The manager was very kind to extend our stay for free until 6pm so we could rest a bit more. Though we had to leave at 2pm, I am very much thankful to all the staff of this hotel. Your outstanding service makes this hotel our choice to spend holidays. I definitely recommend this hotel to everyone. Though the interior of the lobby up to the room halls and elevator needs upgrading, i can definitely say that the experience outshines the improvements needed on this hotel. This has been the best hotel experience I had! From our family, thank you Hotel Jen! God Bless!

          Reviewed January 31, 2016
          10.0
          Exceptional
          Limwill from Philippines
          Family with young children
          Stayed 2 nights in July 2017

          Our top of the mind hotel whenever we are in Manila!”

          From the moment we first checked in at Hotel Jen about two years ago, we knew we will be coming back. Hotel Jen is not just a hotel, it is also our home. We love everything in this hotel - the ambiance, the food, the services and of course the people. From the front desk people to the guards and housekeeping, everybody makes us feel welcomed. The warmth of their smiles comforts us - Filipino hospitality at its best. We particularly laud their security protocol, it makes us feel safe. We know we will be coming back for the 4th, 5th, 6th time and so on...

          Reviewed July 24, 2017
          9.2
          Exceptional
          Jude from Singapore
          Family with young children
          Club Room 2 Twins
          Stayed 1 night in February 2019

          Exceptional”

          Booed a few Club rooms for the family as I saw some good reviews. Was pleasantly surprised that it came with a lot of freebies like a freebie bag with food items and drinks and fruits. What is more awesome is the access to the Club Lounge. The location of the hotel was in such a way that it faces the Cultural Center of the Philippines where we saw some outdoor performances from our vantage point plus it has a large unblocked view of the famous sunset over Manila Bay. Food was great with a selection of small items including a cheese board and complimentary beer/wine. Breakfast is the same awesome combination. For the price we paid, this was really worth it. Staff were friendly and facilities were just newly renovated.. Very highly recommended.

          Reviewed February 04, 2019

          Dear Mr. Jude, Thank you for sharing your recent stay with us. Your kind words for our amenities, food and our location are well appreciated and have been shared to the team. We hope that you enjoyed spending time at the Club Lounge. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

          Responded February 15, 2019
          JEN Manila by Shangri-La
          10.0
          Exceptional
          Fabie from Philippines
          Solo traveler
          Deluxe Bay View 2 Twins
          Stayed 3 nights in June 2019

          Hotel Jen is a great place to stay! ”

          The staff who attended to me were very friendly, courteous and accommodating. The room where I stayed in at the 14th flr was very clean and well-mai tained, and has a great view of the Manila Bay sunset. Great relaxing experience at Hotel Jen! I would love to come back! :)

          Reviewed June 28, 2019

          Dear Fabie, Thank you for sharing your recent stay experience with us. Your kind words for our team, service, room and our view are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

          Responded July 01, 2019
          JEN Manila by Shangri-La
          10.0
          Exceptional
          Anna
          Couple
          Club Room 2 Twins
          Stayed 1 night in June 2019

          Club Lounge is awesome”

          Before booking this staycation, I tried to read some of the blogs about Hotel Jen and there was just one thing I’ve noticed. Almost everyone has been recommending to upgrade to the Club Room or just get a room with the Club Lounge access. So that’s what I did and I didn’t regret it. Thumbs up for: No hassles in booking through Agoda; staff was friendly especially at the Club Lounge; Room was big, clean & really nice; I enjoyed the afternoon tea and the evening cocktails at the Club Lounge as well as the buffer breakfast at Latitudes; I definitely enjoyed relaxing at the bathtub. Thumbs down for: We arrived at the hotel at around 2:30pm and room was not yet available. This was despite the request I’ve made for a possible early check-in. I noted 12nn for our ETA. Also, when we checked out, we requested for a late check-out since we checked in at around 3:30pm. however they only gave us 30mins extension.

          Reviewed July 11, 2019

          Dear Ms. Anna, Thank you for sharing your recent stay experience with us. Your kind words about our team and our room are well appreciated. We are glad to know that you enjoyed spending time at the Club Lounge. I can confirm that the hotel is running high on its occupancy during your stay. I am sorry for the inconvenience you encountered. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

          Responded July 17, 2019
          JEN Manila by Shangri-La
          10.0
          Exceptional
          Leo from Switzerland
          Solo traveler
          Stayed 1 night in May 2010

          Best of best in Manila”

          Friendly staff with a warm welcome makes your arrival easy and cosy. Rooms are great with fine beds, bedcovers and cushions, where I slept the sleep of my "life". Excellent and fast room service with delightful dishes. Internet access sitting on a comfortable chair, and with everthing need at the reach of the hand, coffee, tea, pencil, telefone, etc. Staff also humorous and quick, arranged me a taxi at fair price to drive me to Clark's Airport 12o km away less than three hours before the flight departure was due....and got the plane.
          Stayed 1 night, did not detect any.

          Friendly staff with a warm welcome makes your arrival easy and cosy. Rooms are great with fine beds, bedcovers and cushions, where I slept the sleep of my "life". Excellent and fast room service with delightful dishes. Internet access sitting on a comfortable chair, and with everthing need at the reach of the hand, coffee, tea, pencil, telefone, etc. Staff also humorous and quick, arranged me a taxi at fair price to drive me to Clark's Airport 12o km away less than three hours before the flight departure was due....and got the plane. Can recommend Traders Hotel in Manila for anybody who likes to have a secure, relaxed, well run 5-Star Hotel with reasonable prices for room and great prices for the delicous food.

          Reviewed May 25, 2010
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          JEN Manila by Shangri-La
          |Excellent 8.2
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          Check in. Step out.
          Experiences on Agoda. Because your room is just the beginning.

          • Excellent location
          • Robinsons Place Manila
          • Vito Cruz LRT Station is within 0.89 km
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