Had a wonderful 13 nights in Hotel Jen manila”

My wife and I have just stayed at the Hotel jen Manila, room 1917 utilizing the club room benefits. From the moment we were picked up from the airport, nothing was an issue for this hotel, it ran smoothly and they are extremely friendly, without being nosey or over the top. They truly want to make your time with them a pleasurable experience. A big thankyou to Ericka, Leizel, Jason, Shim, Frank , Rick and Sam you guys were simply a pleasure to deal with. The hotel sits on the Manila bay, has nice sunsets, Roxas BLVD is a busy road, but we managed to cross it numerous times on foot and walked around everywhere, feeling at ease, even with protests going on near Rizal Park. When we did need to catch a taxi, Belle was always their with her friendly smile giving us a ticket and a have nice time. Rooms are extremely clean, bathroom's a bit small yet functional. free Shuttle to Mall of Asia, Security outside the front of the hotel, at first might seem over the top or not needed, but hey I would rather it be there then not. 2 points, room service menu not to my liking, and having to guess is it mango juice or orange juice in the club room, I know first world issues. We will be back

Two Canadians Will Use Hotel Jen Again”

We visited Manila for 3 days in February 2019 and stayed at Hotel Jen on Roxas Blvd. Hotel Jen is a great hotel with courteous, friendly, helpful and professional staff, including guard dogs! Our room with a great view of Manila Bay was quite spacious and we really liked the king-size bed and plush pillows which added to a restful sleep after a day of shopping. A big bonus is the wide variety of TV channel selections, including CNN. Breakfast was included in our rate and it wasn't too bad considering they offer both local and international choices. The coffee served in the restaurant is quite good, and a lot better than the powdered coffee in the room. There is a free shuttle bus between Hotel Jen and Mall of Asia. It's a long walk in the heat so use the shuttle. Make sure you don't miss the return shuttle as it can get confusing with other shuttles picking up people at MOA. Special thank you to Julianne at front desk for assisting us with our return flight.

Great hotel in big city..”

On the way back from Boracay, we had to spend one night in Manila before flights out. This hotel is relatively close to the airport, and provides excellent comfort in Manila. The security detection and guard dogs were reassuring as we had to undertake a number of security screening measures -which were quick, before entering the hotel. The room was as expected of a Traders/Shangri-La hotel room. Had all options required, and made the night in transite in Manila fine.

They are like Family”

I am a repeat guest 3-5 x a year for a few years now, it amazes me how all the staff are so friendly remember what you like and go out of their way to make you feel at home. They are amazingly flexible and try to look after everyone as an individual whether it is the room cleaner, Brian at the bar or the wonderful staff at the Club Lounge. The manager the head of food and beverage they all run around looking for you making sure you are happy. Unheard of in a big hotel chain Jen and Shanghai La are very lucky to have this team they work so well together. I hope the company will pay it’s amazing staff back by investing a little in the hotel, no complaints but it hasn’t had any real nvestment for some time. The rooms are great and you won’t be disappointed. Thank you to the whole team at Hotel Jen for being so friendly and caring about everything. You all deserve a reward from the company for excellence. Look forward to seeing you soon

Great Spot in Manila”

the traders hotel in manila offers really first class facilities in every respect. the rooms are very clean, spacious well maintained and serviced with very comfortable beds. the hotel is attractively located on the baywalk and our room had great views of the sea and manila bay. the sports and swimming facilities are really great too, a little small, but no queues or arguing over seats by the pool (and kiddies pool)etc - the poolside attendants looked after us very well. the main restaurant provides an excellent and very wide range of meal selection - both buffet and a la carte menus are first class. the japanese restaurant was unfortunately under rennovation during our stay as we are great sushi fans. there is a very nice bar with good entertainment groups in the evening and a happy hour. we ordered food as well but this did not meet the main restaurant quality as our two pasta dishes were ok but a bit dry. the most outstanding feature was undoubtedly was the courtesy and quality of all the hotel staff. all the hotel staff were totally outstanding in the way in which they carried out their tasks and treated the hotel customers. i am delighted that the booking process was so easy through agoda too, as i continually have problems with hotels and agencies confirming credit card data. i travel using hotels 6 to 8 times per year. gordon mckay (hong kong)

Club rooms are the way to go!”

I enjoyed my stay at the Hotel Jen Manila. I chose a Clubroom for my stay, and used the services / facilities available on the Club floors only (not the general restaurant, etc.). Breakfast each morning was ample and delicious, and the coffee was delicious and strong (my highest priority). But, the true treat to staying on the Club floors was general access to the lounge area. It rained one entire day I was in Manila, so I used the lounge area for reading, some work related stuff, all while being able to look out over the sea from high up. Each afternoon, there was a late afternoon cocktail hour with an array of savory and sweet foods. On one night, I ate enough there that I skipped dinner. All was truly enjoyable. My room was large and clean (except for one stain in the carpet), and the bedding was extremely comfortable. Probably the only drawback is that the neighborhood in which the hotel is located doesn’t seem to offer much to access by foot. So, I needed to taxi everywhere. Intramuros, a quaint old historic district to the north of the hotel, was a 15-minute ride away. Lastly, members of the hotel staff at the hotel entrance were absolutely lovely and warm. I enjoyed my chats with them every time I entered and exited. It was clear that they care about the hotel patrons!

Enjoyable Stay !”

I just had 1 night of stay in this hotel for the 1st tine since it became Hotel Jen ( previously Trader's Hotel ). I loved their Lounge Access after being proposed by tneir reception staff. My decision to upgrade to the Lounge access was a good one. I enjoyed the afternoon tea and buffet breakfast food in there as well as the sunset views and the city views. My room was also spacious and the bed was soft and the aircon cold enough to put me to a good night sleep. A big thank you too to their lady manager doing an extra mile of offering me a free ride to the domestic airport . I was very grateful to her act of kindness. l I highly recommend this hotel if travelling to Manila. You are in safe hands if you are with them whose main concern was for your own convenience and comfort.

Great Hotel”

Our stay with Hotel Jen was for the Pope's visit to Manila in 2015 and the location of the hotel did not disappoint us. We were able to see Pope Francis from his arrival onwards because Hotel Jen was right in his way most of the times. The food was also great, my daughter had choices from day one and she enjoyed playing with the staff. The swimming pool was with warm water so you can take a dip even during stormy days, and the view of Manila Bay from our hotel room was just breathtaking.

Great Hotel”

Our stay with Hotel Jen was for the Pope's visit to Manila in 2015 and the location of the hotel did not disappoint us. We were able to see Pope Francis from his arrival onwards because Hotel Jen was right in his way most of the times. The food was also great, my daughter had choices from day one and she enjoyed playing with the staff. The swimming pool was with warm water so you can take a dip even during stormy days, and the view of Manila Bay from our hotel room was just breathtaking.

Good old hotel”

Hotel Jen was the old Traders hotel in manila. I expected more as it is managed by Shangrila. Needs renovation. But all good. Stayed at a deluxe room, clean but very small bathroom. Breakfast buffet just okay. The staff are great, friendly and professional. Good location as it was just a few minutes away from Mall of Asia. Just beside the hotel is a Starbucks, 7-11 and a few restaurants. CCP in front. I dont like the surroundings of the outside of the hotel. It is dirty and creepy, but what can you expect in Manila. Overall, it was a good stay!

Love Hotel Jen!”

Hotel Jen has quickly become our 'go to' Hotel when staying in Manila. It is great value for money, particularly the Club Rooms and Suites and they are always clean and tidy. The staff are particularly friendly and extra helpful. The executive lounge is comfortable with a good range of food and beverage options available. In fact we rate this Lounge better than some other 5 star hotels in Manila. Thanks Hotel Jen!

Best Hotel experience because of its staff”

Me and my family stayed at an Executive Suite for 4 days. Our stay was fantastic! The rooms are well cleaned and the prompt service was superb! On our last day, I had a fever and my niece and nephew experienced acute gastroenteritis. We called for assistance to change the pillow cases and bed sheet because my niece had been vomitting since morning. But to our surprise, they immediately sent a doctor and medics accompanied by the hotel manager. They came 5 minutes after my mom dropped the call. They gave us all the food advised by the doctor so we would recover. The housekeeping came as well to clean our room though they know we are about to check out in 2 hours. The manager was very kind to extend our stay for free until 6pm so we could rest a bit more. Though we had to leave at 2pm, I am very much thankful to all the staff of this hotel. Your outstanding service makes this hotel our choice to spend holidays. I definitely recommend this hotel to everyone. Though the interior of the lobby up to the room halls and elevator needs upgrading, i can definitely say that the experience outshines the improvements needed on this hotel. This has been the best hotel experience I had! From our family, thank you Hotel Jen! God Bless!

Best Hotel Experience because of its staff”

Me and my family stayed at an Executive Suite for 4 days. Our stay was fantastic! The rooms are well cleaned and the prompt service was superb! On our last day, I had a fever and my niece and nephew experienced acute gastroenteritis. We called for assistance to change the pillow cases and bed sheet because my niece had been vomitting since morning. But to our surprise, they immediately sent a doctor and medics accompanied by the hotel manager. They came 5 minutes after my mom dropped the call. They gave us all the food advised by the doctor so we would recover. The housekeeping came as well to clean our room though they know we are about to check out in 2 hours. The manager was very kind to extend our stay for free until 6pm so we could rest a bit more. Though we had to leave at 2pm, I am very much thankful to all the staff of this hotel. Your outstanding service makes this hotel our choice to spend holidays. I definitely recommend this hotel to everyone. Though the interior of the lobby up to the room halls and elevator needs upgrading, i can definitely say that the experience outshines the improvements needed on this hotel. This has been the best hotel experience I had! From our family, thank you Hotel Jen! God Bless!

Excellent Hotel”

Hotel Jen is the one of the best hotels I have stayed at during all my stays in the Philippines. It's by far the best for the money hands down. Staff provides excellent customer service, the breakfast is amazing, and the rooms are very nice and alway's clean. the location is good and you can normally get a taxi. The pool is wonderful as well. The only issue really for me is the fact that every time you come and go they want to pat you down and scan any bags you may have, but that is every single hotel in the country so it's not like it's their fault.. Keep up the excellent work Hotel Jen you are doing nothing less than an excellent job. Thanks for all you do. Very happy customer.

Great hotel. Rooms renovated, new furniture.”

absolutely great hotel. i'm travelling to manila 4 times a year, and staying for at least a week each time. so far i allways stayed in much more expensive sofitel. from now on - only traders. you can easily see that the hotel is "touched" by shangri la management(traders to my surprise are under shangri la chain). ipod docking stations, laptop tables, excellent bed - small things but make you happy. i have stayed at club room which was offered under very reasonable price. includes everyday sunsety cocktails, use of t-lounge etc. ps. the tv with interactive hotel msg system - the best i've seen!

Our top of the mind hotel whenever we are in Manila!”

From the moment we first checked in at Hotel Jen about two years ago, we knew we will be coming back. Hotel Jen is not just a hotel, it is also our home. We love everything in this hotel - the ambiance, the food, the services and of course the people. From the front desk people to the guards and housekeeping, everybody makes us feel welcomed. The warmth of their smiles comforts us - Filipino hospitality at its best. We particularly laud their security protocol, it makes us feel safe. We know we will be coming back for the 4th, 5th, 6th time and so on...

Perfect hotel for a short Manila trip”

The former Traders Hotel was renamed to Jen Hotel now and got some renovations as well. It is a perfect location to do a short city trip to Manila. Around 10-15 minutes from the airport and from the city centre. We booked club level and I can really recommend it. All day you get coffee, tea and soft drinks. Breakfast is nice and you can order eggs and other sides from the bigger "downstairs" buffet as well. Cocktail hour is from 5-7pm and you get soft and alcoholic drinks and a good selection of food. The food is nice and enough to take your dinner in the hotel. Staffs are very helpful and fast responding to every request. Around the hotel are a few bars where you can have your good night drink before going to bed. I strongly recommend the Isis in the Hotel's basement.

Great Hotel & Staff”

Our family of four were travelling through Manila on our way to Cebu, Bohol and Siargao. We had a very pleasant experience staying at Hotel Jen. We wanted something close to the airport that had larger rooms to accommodate our family. We opted for the Executive Suite which came with free buffet breakfast (Delicious!!) and I believe also a free happy hour in their Executive Lounge. The suite was large with 2 bathrooms and the staff was very hospitable and friendly. We would definitely stay here again!

Exceptional”

Booed a few Club rooms for the family as I saw some good reviews. Was pleasantly surprised that it came with a lot of freebies like a freebie bag with food items and drinks and fruits. What is more awesome is the access to the Club Lounge. The location of the hotel was in such a way that it faces the Cultural Center of the Philippines where we saw some outdoor performances from our vantage point plus it has a large unblocked view of the famous sunset over Manila Bay. Food was great with a selection of small items including a cheese board and complimentary beer/wine. Breakfast is the same awesome combination. For the price we paid, this was really worth it. Staff were friendly and facilities were just newly renovated.. Very highly recommended.

Hotel Jen is a great place to stay! ”

The staff who attended to me were very friendly, courteous and accommodating. The room where I stayed in at the 14th flr was very clean and well-mai tained, and has a great view of the Manila Bay sunset. Great relaxing experience at Hotel Jen! I would love to come back! :)